Sat.Feb 08, 2025 - Fri.Feb 14, 2025

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Is Your Postsale CS Strategy Setting Customers Up To Succeed?

Forrester eCommerce

Every time you turn around, it looks like someone is taking a shot at customer success (CS). Whether at last years SaaStr or elsewhere, more voices have been calling for new approaches to CS ones that transform CS from cost center to tool for growth.

Customer 195
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China South City: The Global Capital of Amazon Black Hat Tactics

My Wife Quit Her Job

What if I told you there’s a place where following the rules is more of a suggestion, and entire teams of eCommerce sellers work around the clock to outsmart the world’s largest online marketplace? Welcome to China South CityShenzhen’s hidden technology underworld and the global capital of Amazon black hat tactics. What is China South City?

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7 Ways to Promote Content in 2025

Practical eCommerce

Even the best blog posts or podcasts sometimes go unnoticed. The problem is not quality but lack of visibility. The post 7 Ways to Promote Content in 2025 appeared first on Practical Ecommerce.

Blog 109
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Are B malls having a moment?

RetailDive

Companies like Simon Property Group and Walmart are throwing money at shopping centers with empty stores, weak traffic and falling sales.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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8 Must-Have Tech Features for Electronics Retail Success

iVend

The consumer electronics industry continues to grow in 2025 it is expected to reach over $977 billion. If youre in retail electronics youll know that this growth isnt without its challenges, and that managing a successful business in this sector requires intelligence, insight and the support of specialised technology solutions. Here we take a look at the specific challenges of electronics retail, and how iVends specialist electronics retail software can help. iVend’s Retail Management Sol

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Modernizing Application Security for Retailers Requires a New Approach

Retail TouchPoints

The retail industry has been quick to embrace new technologies for customer engagement especially during the pandemic, when the shift from brick-and-mortar to online retail became critical. However, there remains a gap on the security side. Retailers have expanded their application portfolios rapidly, but many of their security processes are still tied to older technologies that werent designed to keep pace with modern application development.

Retail 277

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How to Rewire Your Brain for Success

Canadian Special Events

By Margaret Graziano The human brain is incredibly adaptable. It holds the potential to change, learn, and grow throughout our lives. However, many people unknowingly sabotage this by operating with a fixed mindset, the belief that abilities and intelligence are static. Research shows that this mindset limits personal and professional success, as well as discourages any positive change.

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How Brands Can Prepare for the Digital Product Passport | Salsify

Salsify

Learn all about the European Unions new Digital Product Passport and why preparing for compliance will be critical to your brands success in the coming years.

eCommerce 156
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Scaling for Success: Managing Scale Labels in Food & Consumables Product Lifecycle Management

Bamboo Rose

Bamboo Rose Blog | Scaling for Success: Managing Scale Labels in Food & Consumables Product Lifecycle Management By: Table of Contents What are Scale Label Products Why Scale Labels Matter Why Managing Scale Labels Can Be Tricky How the Right PLM Solution Can Help Turning Challenges Into Opportunities The Bamboo Rose Advantage Managing products in the food and consumables industry is no small feat.

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Aldi’s Biggest U.S. Expansion Yet: Opening 225+ Stores in 2025

Retail TouchPoints

Aldi plans to open more than 225 new stores this year as part of the next phase of its five -year national growth strategy. The raft of openings will mark the largest number of stores that Aldi has opened in a single year in its nearly 50 years of operating in the U.S. The new stores will open through a combination of organic growth and the conversion of select Winn-Dixie and Harveys Supermarket stores to the Aldi format.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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If Process Is So Important, Why Isn’t Process Prioritized?

Forrester eCommerce

In todays unstable market driven by shifting buyer expectations and AI disruption, strong processes are an organizations lifeline, ensuring predictability, consistency, and scalability. Yet, many organizations overlook their importance. Investing in process improvement isnt a nice-to-have its essential. It boosts innovation, creates competitive differentiation, improves efficiency, cuts waste, and makes an organization agile.

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Is Selling on Amazon Worth It in 2025? The Unfiltered Truth

My Wife Quit Her Job

Amazon FBA (Fulfillment by Amazon) has changed a lot over the years. Its no longer just about listing productsyou need smart strategies, efficient inventory management, and solid financial planning to stay profitable. The days of easy wins are gone. Now, youre dealing with complicated fees, tough competition from both local and global brands, and an algorithm that clearly favors paid ads over organic rankings.

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How to Track and Address Cart Abandonment With FastSpring

FastSpring

Cart abandonment is a significant challenge for online businesses, with many potential customers leaving their carts without completing their purchases. Fortunately, FastSpring offers tools and integrations to help you track and recover abandoned carts, ultimately boosting your conversion rates. Below is a step-by-step guide to using FastSpring to address cart abandonment effectively.

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Digital PR: Where Beauty Challengers can Steal the Spotlight from Established Brands

Retail TouchPoints

Whether big or small in scale, influencer campaigns have had proven success in raising a beauty brands profile and driving sales, especially among younger generations scrolling through TikTok for the lowdown on the latest aesthetic. However, for challenger brands, these pay-to-play’ spaces are dominated by household names with bigger budgets that ensure them (and their products) a larger share of voice.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Why The “AI Agent As Coworker” Narrative Is The Future

Forrester eCommerce

AI agents have a promising future as innovative coworkers, and their presence is already being felt despite the inflated hype and current limitations.

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578: 5 Dirty Tactics Amazon Is Using To Screw Sellers And Raise Prices

My Wife Quit Her Job

In this episode, I expose five dirty tactics Amazon uses to undercut sellers and raise prices. From sneaky fee increases to private-label knockoffs, you’ll learn how Amazon stacks the deck against small businesses. You’ll also learn how to protect your profits and navigate a marketplace built to benefit Amazon. What You’ll Learn Uncover the sneaky tactics Amazon employs that can drive up seller costs and impact their profits Learn how Amazon’s pricing strategies could be

eCommerce 156
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Unveiling the Secrets Behind Pricing Strategies in Consumer Electronics

Wiser

When competing in today’s retail landscape, understanding the subtleties of pricing strategies across major retailers is not just importantit’s essential for staying ahead. Our latest report, “Pricing Strategies Unveiled,” provides an in-depth analysis of in-store and online pricing across major US retailers that could transform the way you approach pricing within your organization.

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Amazon Ups the Search Ante by Adding Products Not Sold on Amazon.com into Results

Retail TouchPoints

For years, Amazon has been stealing search share from Google. Now the company is doubling down on its reputation as the best place to start any online shopping journey with a new feature that will show customers products not available on Amazon.com when they search for a specific brand. The new experience currently being beta tested with a select group of U.S. users and brands will showcase a selection of products in search results, including items not sold in the Amazon store.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Global Technology Spending In 2025 Will Reach $4.9 Trillion With Robust 5.6% Growth

Forrester eCommerce

Forresters latest global technology market forecast shows robust growth of 5.6% in 2025 driving the market to $4.9 trillion. Learn what's driving this growth and how to plan for the year ahead.

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577: An Inside Look at Our Content & Ecommerce Masterplan For 2025

My Wife Quit Her Job

In this episode, Toni and I discuss our exciting content and ecommerce masterplan for 2025! Were diving into some fresh strategies and trends that we believe will reshape the way we connect with our audience. Explore our vision and what it means for our brand moving forward! What You’ll Learn The latest content trends to keep your audience engaged Ecommerce strategies to boost your sales and online presence How to blend creativity with data Sponsors SellersSummit.com – The Sellers Su

eCommerce 156
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Sephora to Open Second Manchester Store

365 Retail

Sephora UK has confirmed plans to open a second Manchester store at Manchester Arndale in summer 2025. This follows the success of the brands Northern debut at the Trafford Centre in 2024, where over 2,000 beauty enthusiasts queued on opening day. The new location will further strengthen Sephoras physical presence in the UK and allow it to connect with even more shoppers in the heart of the city.

Fashion 64
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Dick’s Invites Consumers to Try Out for its ‘Varsity’ Influencer Team

Retail TouchPoints

Dicks Sporting Goods is expanding its Dicks Varsity Team content creator and influencer program by inviting consumers who have a passion for both sports and social media to join. Consumers who are accepted will receive a paid contract for creating content and posting to their social media channels, along with a Dicks gift card to purchase products to feature and early access to select product launches, VIP events and celebrity appearances.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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US Tech Spending Defies The Economic Slowdown To Hit $2.7 Trillion in 2025

Forrester eCommerce

Despite persistent inflation and a cooling labor market, US tech spending is forecast to grow by 6.1% in the US in 2025 to reach a staggering $2.7 trillion. Find out what's driving this growth and what tech leaders can expect in 2025.

Marketing 221
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New technology connects c-stores’ inventory with major delivery platforms

TalkingRetail

British retail technology company, NearSt, has announced a new technology for UK convenience retailers that automatically connects their in-store inventory to major delivery platforms such as Uber Eats, Deliveroo, and Just Eat.

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Lidl Announces Pay Increase for 28,000 Employees

365 Retail

Lidl has announced a market-leading pay increase for 28,000 hourly-paid colleagues, with new rates coming into effect in March 2025. Entry-level pay will rise to 12.75 nationally, up from 12.40 and increasing to 13.65 with length of service. Meanwhile, in London, new starters will see pay rates go up to 14.00, increasing to 14.35 over time. These new hourly rates come in ahead of the governments updated National Living Wage (NLW) in April, exceeding it by over 50p.

Events 64
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How to Spot and Stop Socially Engineered Attacks in Retail

Retail TouchPoints

Cybercriminals are increasingly employing social engineering tactics to catch people when theyre exercising what psychologist Daniel Kahneman calls System 1 thinking : A mode of cognitive processing characterized by making quick decisions and judgments based on patterns and experiences. Many of us have shared the following experience: Youre going about your day when you receive a text saying your package from Amazon couldnt be delivered and you need to log into your account to resolve the issue.

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Should Your Organization Adopt An Internal Product Team Approach?

Forrester eCommerce

Pet adoption is often a high point for many people when creating memories. Do you remember the excitement of bringing home your first pet? The joy of a new furry family member, however, comes with responsibility and preparation. You likely spent hours researching breeds, finding veterinarians, debating names, and preparing your home.

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InPost Newstrade lowers base charge following talks with the Fed

TalkingRetail

InPost Newstrade formerly Menzies Distribution is making some changes to its carriage charge model following discussions with the Federation of Independent Retailers (the Fed).

Retail 66
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Søstrene Grene to Open New UK Flagship Store on Argyll Street, London

365 Retail

Sstrene Grene has announced plans to open a new UK flagship store on Argyll Street in Central London, just off Oxford Circus, in spring 2025. This opening marks a significant expansion for the Scandinavian-inspired lifestyle brand, which has seen rapid growth across the UK in recent years. The new two-storey, 441m store will be the first of its kind in London, featuring an interactive customer experience room and a dedicated sensory spacea completely new concept for the brand.

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Target Feels Pretty: Retailer Adds 2,000+ Beauty Products to Assortment

Retail TouchPoints

Target has expanded its beauty assortment with more than 2,000 products and nearly 50 new brands, with prices starting at $1.29 and 90% of the new arrivals priced at less than $20. The retailer is spotlighting the new brands online and with special displays in-store. We know consumers love shopping beauty at Target because its Tarzhay at its best: the combination of amazing products and prices you cant find anywhere else, said Amanda Nusz, SVP of Essentials and Beauty at Target in a statement.

Retail 191
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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever