BigCommerce

AUGUST 9, 2022

At the heart of the web lies one important thing that it couldn’t run without: the user.

eCommerce 382

eCommerce Web Design 382

Wiser

AUGUST 8, 2022

Retailers modify prices, costs, discounts, and more every single day. All these little pricing changes are integral if they want their eCommerce businesses to stay relevant. From a brand manufacturer perspective, however, these daily price changes can be a cause for concern. This is because price is directly correlated with brand value. Whether we as consumers acknowledge it or not, price definitely impacts our opinion of a product.

Improvements 148

Improvements Definition Consumer Marketing 148

Ecommerce Platforms

AUGUST 10, 2022

Suppose you’ve recognized you need your own website to ramp up your online presence past just a social media account. In that case, you’ll need a site builder to do this. But which one to choose? There are dozens out there, and it can be time-consuming and stressful when you don't know where to start. To help you out, we’re looking at two such platforms: Squarespace and Bluehost.

Live Chat 104

Live Chat Shipping Costs eCommerce SEO 104

Forrester eCommerce

AUGUST 7, 2022

The global customer relationship management market is projected to grow from $63.91 billion in 2022 to $145.79 billion by 2029, at a CAGR of 12.5%. This second wave CRM is experiencing is aimed at transforming engagement and business outcomes across an enterprise, surpassing its initial remit of increasing front-office productivity. Companies use CRM to support […].

Management 362

Management Customer Marketing 362

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Retail TouchPoints

AUGUST 9, 2022

Crate & Barrel Holdings Inc. (CBH) is digging deeper into sustainability via corporate responsibility and responsible design across its Crate & Barrel , CB2 , Crate & Kids and Hudson Grace brands. The company shared its plans for a holistic approach as multiple retail businesses, particularly in the home and interiors categories, increase their eco efforts.

Supplies 321

Supplies Improvements Customer Experience Operations 321

My Wife Quit Her Job

AUGUST 8, 2022

Today, I’m thrilled to have Natalie Mounter on the show. Natalie is a member of both my courses and she runs TotallyDazzled.com which is a 7 figure business selling rhinestone accessories for weddings. She’s a regular at the Sellers Summit, one of my favorite people in the ecommerce space, a ball of energy and she really knows her stuff when it comes to marketing and sales.

Accessories 296

Accessories eCommerce Marketing 296

Forrester eCommerce

AUGUST 8, 2022

Results from the US CX Index 2022 show that some retailers were able to strengthen their base of devoted (and highly profitable) customers. Learn more, and how you can do the same.

Retail 195

Retail Customer Customer Loyalty Customer Experience 195

Retail TouchPoints

AUGUST 9, 2022

There are strong signs that the “Great Resignation” is still having a major impact on the U.S. job market as a whole, and on the retail and hospitality industries in particular. That’s in part because employers’ difficulty filling jobs has itself become a big factor in job dissatisfaction. According to the 2022 Job Seeker Nation Report from Employ , based on a survey of more than 1,500 workers earlier this year: 40% of workers report high levels of turnover and increased workloads at their compa

Retail 317

Retail Gifts Other Technology 317

My Wife Quit Her Job

AUGUST 7, 2022

One of the biggest challenges with running an Amazon business is figuring out an inexpensive and efficient way to ship products from Alibaba to Amazon FBA. Shipping from China to the US isn’t as easy as printing and sticking a label on a carton. You must also understand the packaging requirements, labeling, palletizing, and how to find a reliable freight forwarder.

Shipping Costs 294

Shipping Costs Shipping Shipping Products 294

BigCommerce

AUGUST 10, 2022

Welcome to The Make it Big Podcast, a bi-weekly audio series about all things ecommerce by BigCommerce.

BigCommerce 304

BigCommerce eCommerce 304

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Forrester eCommerce

AUGUST 10, 2022

Every advertising channel now parades as “performance” to appear accountable to outcomes. As a result, the category of performance marketing – once wholly focused on search, social, native, and affiliate marketing – is diluting. This dilution, along with three trends, is causing performance marketing’s underperformance.

Marketing 195

Marketing Channel B2C Customer 195

Retail TouchPoints

AUGUST 8, 2022

UNIQLO parent Fast Retailing will open its first GU retail store in the U.S. this fall with a pop-up shop in New York City’s SoHo neighborhood. The 2,900-square-foot ground floor space will be GU’s first store outside Asia and will offer a selection of on-trend clothing and accessories for men and women. Sharing its FY2023 plans in an April 2022 statement, Fast Retailing, which also owns fashion brand Theory , noted that it was inspired by the strength of the North American market.

Marketing 317

Marketing Fashion Arts Accessories 317

Ecommerce Platforms

AUGUST 9, 2022

There’s one main reason to change languages on Shopify: your customers speak a different language than what’s offered by default. That default language is English, so you may find that your shoppers mainly speak German, French, or Chinese, making it essential to translate. Merchants also encounter the need to change languages on Shopify when they expand into other markets.

Shopify 210

Shopify Merchant Services eCommerce Recommendation 210

BigCommerce

AUGUST 11, 2022

Prior to 2018, B-Wear Sportswear had no ecommerce presence.

BigCommerce 363

BigCommerce eCommerce Omnichannel Customer 363

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

Forrester eCommerce

AUGUST 10, 2022

India’s Unified Payments Interface (UPI) continues to grow at a breakneck pace. As per a recent news article, this year’s transaction volume and value have virtually doubled compared to the previous year, rising 99% in volume and 90% in value. In some ways, UPI has transformed India’s digital economy and has accelerated the country’s transition […].

Payment Services 195

Payment Services Article Financial Services Customer 195

Retail TouchPoints

AUGUST 8, 2022

Shopify and Klaviyo have entered a product partnership, with Klaviyo serving as the recommended email solution partner for Shopify Plus. Additionally, Shopify is making a strategic investment in Klaviyo to build upon the long-term collaboration between the platforms. Klaviyo also will receive early access to new Shopify development features, with the goal of helping Klaviyo and Shopify accelerate new technologies designed to help retailers navigate recent shifts in online marketing.

Shopify 312

Shopify Recommendation Technology Marketing 312

lateshipment

AUGUST 10, 2022

Your eCommerce store’s branding helps your customers identify your brand among the long list of competitors and also works towards making your business successful. Your brand is your identity for your customers, and how you focus on your branding matters a lot. Your business’ long-term success depends on your conversion success, customers reaching back to your brand, your rates, customer feedback, etc, and your branding plays a huge role in it.

eCommerce 130

eCommerce Social Media Definition Shipping 130

BigCommerce

AUGUST 8, 2022

Do you know what the checkout process on your site is like?

Customer 316

Customer BigCommerce eCommerce 316

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

Forrester eCommerce

AUGUST 8, 2022

I have previously written about co-innovation partnerships, outlining the basics here and sharing some key rules here. In this blog post, I would like to share some additional tips to get you started and invite you to learn more about building successful co-innovation partnerships at Forrester’s Tech Leader Summit, August 18, 2022, in Singapore. Getting […].

Blog 195

Blog 195

Retail TouchPoints

AUGUST 8, 2022

Ecommerce juggernaut Alibaba isn’t immune to the economic forces weighing down other retailers, particularly as new lockdowns in mainland China dampen hopes for an imminent recovery. The Chinese tech firm has reportedly shed close to 10,000 employees in anticipation of an economic downturn, according to the South China Morning Post. Exactly 9,241 employees reportedly left the company during its latest financial quarter, from April to June, leaving the company’s rolls at 245,700.

Shopify 312

Shopify eCommerce Other Consumer 312

lateshipment

AUGUST 8, 2022

The holiday season is the time when businesses need fresh insights to draw their plans so that they could make the most sales. But, coming up with holiday plans has been an wildride — thanks to recent global events. E-commerce, particularly shipping and delivery has taken a toll since the 2020 holiday season. First, there was a widespread infection of COVID-19 prompting a surge in online shopping.

eCommerce 130

eCommerce Shipping Costs Shipping Gifts 130

Salsify

AUGUST 12, 2022

The Salsify Certification program launches the Salsify Workflow Essentials and Workflow Administration learning paths to help customers and partners drive operational efficiency.

Operations 129

Operations Customer 129

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Forrester eCommerce

AUGUST 8, 2022

Network Access Control (NAC) was first offered in 2006 as a security solution which seemed promising but struggled to gain any interest for its adoption. This only worsened in the wake of anywhere work and the move to the cloud as on-premise networks declined in importance. Newer solutions such as Zero Trust Network Access (ZTNA) […].

Customer 195

Customer 195

Retail TouchPoints

AUGUST 9, 2022

An old advertising slogan warned that we “never get a second chance to make a first impression,” and it’s a thought retailers should take to heart as they seek solutions for scheduling customer appointments. “Appointments represent the very first one-to-one experience with a potential gateway to your most precious asset — your brand,” said Angie Tiwari, Director of Sales at JRNI.

Webinar 311

Webinar Customer Loyalty Books Improvements 311

Ecommerce Platforms

AUGUST 12, 2022

There are dozens of CMS solutions on the market that promise to be the best tool for website building. However, depending on your needs, not all of them will suit you well. Weebly is a popular and easy-to-use website builder that finds acclaim with beginners. It’s one of the most intuitive options in the industry, allowing you to set up a site in just a few minutes by choosing and customizing a template with its drag-and-drop editor.

Payment Services 104

Payment Services Merchant Services Shopify BigCommerce 104

Salsify

AUGUST 11, 2022

When done right, shopping apps can empower modern consumers to do more than just browse new products: Shoppers can follow their favorite brands and retailers, make purchases, collect coupons, and earn rewards.

Retail 118

Retail Consumer Omnichannel 118

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

Forrester eCommerce

AUGUST 8, 2022

Today’s marketers face an existential crisis of looming irrelevance. To combat this, companies must follow the model for modern marketing: customer understanding informs brand strategy, which leads to brand experience. To adeptly support brand strategy, marketers must make marketing operations more efficient, streamlined, and cost effective, especially among pandemic-induced decentralized workforces.

Operations 195

Operations Marketing Management Information 195

Retail TouchPoints

AUGUST 8, 2022

For retail tech teams, the ultimate sign of success is, ironically, when their work goes unnoticed — there’s nothing worse than a site crashing after an upgrade or a buggy new feature that causes customer uproar. So the fact that Rent the Runway moved its entire IT infrastructure and ecommerce platform over to the cloud without anyone really noticing was a triumph for CTO Larry Steinberg and his team.

Technology 310

Technology Fashion Omnichannel Consumer 310

Ecommerce Platforms

AUGUST 12, 2022

In this Jotform App Builder review, we’re looking at one of the most convenient and highly rated tools on the market for app creation. The Jotform App Builder is brimming with incredible functionality, designed to help even non-coders create amazing apps. As the market for mobile commerce continues to grow, and the world doubles down on digital transformation, designing an app of your own could be a lucrative prospect.

Payment Services 104

Payment Services Payments Subscription Food and Beverages 104

Salsify

AUGUST 9, 2022

Convenience plays a huge part in shopping today. Consumers want a quick and easy way to try on clothes, visualize how furniture will look in their apartments, and generally “try before they buy.”.

Clothing 117

Clothing Retail Consumer Electronics 117

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Online Retail