Retail TouchPoints

JANUARY 6, 2025

The re-emergence of tariffs on the global trade horizon has once again thrust the retail industry into uncertainty. While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers. As retailers brace for this looming economic shift, learning from past experiences and implementing forward-thinking strategies is paramount to mitigating risk and seizing oppo

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RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. 1.

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RetailDive

JANUARY 6, 2025

By generation, millennials took on the most, while baby boomers took on the least, according to a recent LendingTree survey.

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Consumer 137

Forrester eCommerce

JANUARY 9, 2025

Are you a CX leader at a company using Net Promoter Score (NPS)? Then you must be the most knowledgeable person onhow exactly a change in NPS affects your organizations key business metrics. Only then can you answer these super important questions: Where to focus?

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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A Better Lemonade Stand

JANUARY 6, 2025

Every great heist starts with ambitiona bold vision of what life could be. For me, it wasnt about riches or fame. It was about freedom. At the time, A Better Lemonade Stand was thrivingroughly 200,000 monthly visitors at the time, built brick by brick, keyword by keyword, post by post. Years of consistent effort had turned it into a trusted resource for aspiring entrepreneurs.

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Blog SEO Definition Clothing 70

Salsify

JANUARY 7, 2025

If a picture is worth a thousand words, a video is worth a million. Video offers a vivid, 3D experience that 2D photos cant always achieve. Product videos, in particular, are much better at highlighting the value-add for shoppers especially for those who cant get a (literal) feel for an online product.

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eCommerce 131

FastSpring

JANUARY 9, 2025

With changes to legislation in the EU and lawsuits in the U.S., the future of monetizing your game direct to consumer looks brighter than ever. That said, you might be wondering what strategies work within the confines of today’s rules and if it’s even possible to earn 50% or more of your game’s revenue through D2C. In this episode of Growth Stage, we interview gaming D2C and creator marketing expert Justin Sacks of Nexus about his thoughts on: What winning strategies AAA and A

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Fabric Blog

JANUARY 7, 2025

fabric is an AI-powered OMS that orchestrates across your entire order lifecycle to connect your demand channels to fulfillment locations. Book a demo today!

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Practical eCommerce

JANUARY 6, 2025

Google seeks diverse search results and must choose when two or more pages are the same or similar. The post How Google Detects Duplicate Content appeared first on Practical Ecommerce.

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eCommerce SEO 84

Forrester eCommerce

JANUARY 6, 2025

With the growth of generative AI, developer productivity is on everyone's mind these days. But measuring developer productivity is challenging. Learn how focusing on alignment can help eliminate the elephant in the room.

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Operations Customer 374

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail TouchPoints

JANUARY 9, 2025

Barnes & Noble will open approximately 60 stores this year, according to reporting in the Financial Times (FT). The retailer, owned by Elliott Investment Management along with the UK bookseller Waterstones , opened 57 stores in the U.S. and 12 in the UK last year. The retailer currently operates 650 stores. Waterstones Managing Director James Daunt, who also leads Barnes & Noble, told FT that last year represented a really significant expansion, and that the company plans to do that or m

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Management Operations Retail 300

RetailDive

JANUARY 7, 2025

The stores are being shuttered as part of “routine store location evaluation and optimization,” according to a company spokesperson.

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365 Retail

JANUARY 9, 2025

In the fast-paced world of ecommerce, where growth and scalability define success, email marketing remains one of the most critical tools for driving customer engagement and revenue. According to Business Dasher, customers who receive email offers spend 138% more than those who dont. Two major players, Shopify Email and Klaviyo, stand out in the landscape of email marketing tools, each offering unique features to support businesses at various stages of growth.

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Forrester eCommerce

JANUARY 7, 2025

Preventing waste and abuse has long eclipsed innovation as a focus for the US government. Despite this, innovation is still happening. In fact, the US government doesnt have an innovation problem: it has an adoption problem.

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Customer 221

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B2C

Retail TouchPoints

JANUARY 9, 2025

Want to enjoy the best of the outdoors without, you know, actually going outside? Then the recently opened London flagship of The North Face is the place for you. The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

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Outdoor Consumer Fulfillment Definition 234

RetailDive

JANUARY 9, 2025

The new entity features other labels owned by Authentic Brands Group and run by Sparc Group. Investors include Shein and mall REITs Simon and Brookfield.

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Operations Other 128

Salsify

JANUARY 9, 2025

For years, digital marketers focused on landing on the first page of ecommerce search results, convinced that customers wouldnt scroll to the next page. But that line of thinking has become outdated as shopper behavior evolves.

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eCommerce Marketing Customer Consumer 120

Forrester eCommerce

JANUARY 10, 2025

Forrester's new report is an overview of 50 companies that are solving some of retails most pressing issues.

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Retail Customer Experience Supplies Management 195

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Electronics

Retail TouchPoints

JANUARY 7, 2025

With the holiday season out of the way, next to come is a wave of returns that will stretch into the new year. Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud.

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Supplies Fulfillment Electronics Management 229

RetailDive

JANUARY 10, 2025

The 66 locations slated to shutter span 22 states and many are mall anchors, according to a list released Thursday.

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Practical eCommerce

JANUARY 7, 2025

Today's AI-driven project management and productivity platforms automate tasks, schedules, and workflows. The post AI Apps to Get Things Done in 2025 appeared first on Practical Ecommerce.

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eCommerce Management 113

Forrester eCommerce

JANUARY 10, 2025

Key Insights From The Forrester Digital Customer Experience Optimization Solutions Wave,Q4 2024: trends, differentiators, opportunities

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Customer Experience Customer 195

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

Retail TouchPoints

JANUARY 8, 2025

Ulta Beauty has teamed up with Instacart to offer same-day delivery from its more than 1,400 stores acrossthe U.S. in as fast as one hour. Instacart customers can now shop a wide selection of skin care, hair care, cosmetics, fragrances and wellness products from Ulta. The partnership also integrates Ulta Beauty Rewards into the Instacart app , allowing members to earn points on every Ulta Beauty purchase made via Instacart by linking their accounts through Ulta Beauty’s storefront.

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eCommerce Improvements Customer Retail 256

RetailDive

JANUARY 9, 2025

More than 400 employees will be let go as part of the decision. CEO Eric Artz said the 40-year-old experiences division was unprofitable.

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RetailWire

JANUARY 10, 2025

Macy's is set to close 66 stores across 22 states nationwide in 2025.

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Retail 103

Forrester eCommerce

JANUARY 9, 2025

Do You Know What Your Energy Takers And Energy Givers Are? Knowing what your energy givers and energy takers are is an important step in managing your personal energy and productivity. Energy takers are too much screen time, overthinking, clutter and mess, dehydration, sitting for too long, and setting unrealistic goals.

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Customer Management 195

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Marketing

Retail TouchPoints

JANUARY 10, 2025

Retail research and advisory firm Coresight Research has teamed up with NextRivet a digital innovation consultancy that specializes in retail real estate to launch CoreRivet , a new consultancy aimed at offering retail and real estate executives more client-centric advice and services around technology and other implementations. CoreRivet aims to combine Coresight Researchs expertise in market intelligence and digital strategy with NextRivets track record in digital innovation and implementati

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Retail Technology Marketing Other 228

RetailDive

JANUARY 7, 2025

Each year brings unique headwinds and tailwinds. From increased attention on DEI efforts to the shifting nature of DTC, this is what we’ll be following in 2025.

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Retail 107

RetailWire

JANUARY 8, 2025

Cracker Barrel is heating up this winter with delicious new menu offerings.

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Forrester eCommerce

JANUARY 9, 2025

Each year, we calculate how much business growth improving Forresters Customer Experience Index (CX Index) by one point drives. For 2024, we published the results in the report, How Customer Experience Drives Business Growth, 2024.

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Improvements Customer Experience Customer 195

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