Sat.Jan 11, 2025 - Fri.Jan 17, 2025

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Is Your AI ‘Agentic’, Or Merely ‘Agent-ish’?

Forrester eCommerce

Jensen Huang says AI agents are a multi-trillion-dollar opportunity. Mark Benioff thinks agents represent what AI was meant to be. And Satya Nadella thinks SaaS is dead. Its 2025, and agents are the only game in town (or so it would seem).

Games 326
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Wholesale B2B eCommerce: Platforms, Trends & Tools You Need

Groove

Introduction The explosive growth of wholesale B2B eCommerce is transforming how businesses operate in the wholesale industry. Valued at over $30 trillion in 2024 , the global B2B eCommerce market is growing faster than B2C, with a compound annual growth rate (CAGR) of over 16 percent. This shift underscores the importance of adopting eCommerce for wholesalers that want to stay competitive and cater to digitally savvy B2B buyers.

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Tracee Ellis Ross on Innovation, Team Building and Why ‘Challenge’ Marketing is Broken

Retail TouchPoints

Actress Tracee Ellis Ross started building her vision for Pattern Beauty while starring on the sitcom Girlfriends , but it was her lifelong experience as a curly girly (a woman with curled and coiled hair) that inspired the idea and was validated by generations of women with similar experiences. I wanted to actually create products that supported hair the way it grew out of its head not to straighten it or anything, Ross said during a conversation with Business of Fashion s Sheena Butler-Young

Marketing 279
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ASAP Rocky, a Burberry scarf and the ‘road back to authenticity’

RetailDive

CEO Joshua Schulman’s turnaround plan focuses on the outerwear and scarf categories — and it might be working.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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571: 2024’s Biggest Winners and Losers: Who Crushed It and Who Crashed?

My Wife Quit Her Job

Today, Toni and I are doing our first annual awards episode! From the Best Investment of the Year to the Coolest Moment of the Year, well celebrate the wins, laugh at the losses, and reflect on the lessons that shaped the past 12 months. Stick around as we crown the Biggest Winner, call out the Biggest Loser, and share the life hacks, personal changes, and standout products that defined the year!

eCommerce 156
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20 Common Inventory Management Challenges in 2025 (and Solutions)

Korona

Discover common inventory management challenges like stockouts, overstocking, and tracking errors, plus tips to overcome them.

More Trending

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Healthy returns | In focus: Healthier eating and drinking

TalkingRetail

For convenience stores, now is the time to prepare for 2025. Its a time when consumers want to dust off 2024 and bring in the new year, typically with new, healthier habits, meaning its a good idea for retailers to promote their better-for-you ranges.

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Charts: Outlook of Global Retail CEOs Q4 2024

Practical eCommerce

Retail CEOs worldwide are generally optimistic for their own companies but less so for the overall economy. The post Charts: Outlook of Global Retail CEOs Q4 2024 appeared first on Practical Ecommerce.

Retail 61
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Marketing to Your Customer’s New Year Mindset

UpSellIt

As the calendar turns to January, customers are stepping into the new year with fresh goals, renewed motivation, and a mindset primed for change. For ecommerce retailers, this period is the perfect time to align your marketing efforts with the psychology of shoppers. By understanding their post-holiday season mindset and leveraging tailored strategies, you can position your brand top of mind and kick off the year with impactful New Year marketing campaigns.

Marketing 111
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Curbing the $890 Billion Return Problem: Proactive Solutions for Retailers

Retail TouchPoints

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9% of sales. While this underscores the inevitability of returns, it also highlights the need for retailers to refine their digital strategies.

Retail 298
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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Is A $7 Million Super Bowl Ad Worth It? Probably Not

Forrester eCommerce

Is a Super Bowl ad worth it? A 30-second spot at this years Super Bowl will set you back a cool 7 million bucks. And even if you wanted one of those spots, you cant have it theyve been gone for a while.

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Troubleshooting Common SEO Snippet Issues

ROI Revolution

A snippet the summary information about a webpage, included with an organic link in a search engine results page (SERP) is a businesss first impression for many potential customers. Part of an SEO’s job is to do their best to ensure that first glance is enticing, which means doing what we can to bring that snippet to life. Following best practices is the first step, but what happens when your snippet is wrong or just plain missing?

SEO 146
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Allwyn celebrates new ‘Set For 5 Years’ scratchcard with competition for retailers

TalkingRetail

Allwyn, operator of The National Lottery, has launched a brand new annuity-style scratchcard based on its successful draw game Set For Life.

Retail 103
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Resilience is Key as Payments Acceptance becomes Mission-Critical

Retail TouchPoints

Consumers now prefer digital payment options, with cash usage declining in all major economies. Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. Furthermore, the number of people relying on digital wallets on their smartphones, rather than carrying a traditional purse containing cash, continues to rise.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Google Pressures Microsoft 365 By Adding Gemini To Workspace For (Mostly) Free

Forrester eCommerce

Today, Google announced that it will include the best of Google AI in its Workspace Business and Workspace Enterprise plans, without the need to purchase an add-on. Will this make Workspace more competitive against Microsoft 365?

Customer 243
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Pricer Launches Its Latest Solution, Pricer Avenue™, to Help Retailers Redefine Shelf-Edge Experiences

365 Retail

Pricer, the leading in-store automation and communication solutions provider, has announced the launch of its latest innovation, Pricer Avenue , to evolve the role of traditional Electronic Shelf Labels (ESLs) and deliver enhanced and connected in-aisle experiences. A bold, new modular ESL system, Pricer Avenue redefines traditional aisle experiences, offering new ways for retailers to compose, build, run and merchandise the shelf-edge digtally.

Retail 72
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Cadbury broadens ice cream occasions

TalkingRetail

Cadbury has launched three new ice creams in stick and tub format, Cadbury Dairy Milk Mint Stick, Cadbury Dairy Milk Mini Sticks and Cadbury Crunchie Tub.

Retail 96
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AI Successes from L’Oréal, Lowe’s and Walmart Bring Context to the AI Conversation

Retail TouchPoints

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Typically known for its Graphics Processing Units (GPUs), which power breakthrough technologies for companies like Meta and Open AI , NVIDIA is now staking a claim in the retail industry by powering solutions for companies ranging from LOral to Lowes and Walmart.

Supplies 290
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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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A Quick And Dirty Guide To Cryptocurrencies, Stablecoins, And CBDCs

Forrester eCommerce

What's the difference between a cryptocurrency and a stablecoin? What's a CBDC, anyway? We demystify the key terms in this blog post.

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BOXPARK to Launch PLAYBOX

365 Retail

This February, BOXPARK is set to unveil its newest venture, PLAYBOX , an immersive social gaming experience located at BOXPARK Croydon. Combining competitive socialising, live sports, and vibrant entertainment, PLAYBOX aims to redefine social experiences in South London. Image: Boxpark Spanning 3,500 square feet, PLAYBOX is designed to create an all-encompassing gaming experience.

Games 69
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Nisa retailer Kaual Patel turns local trees into unique gin creation

TalkingRetail

A South London Nisa retailer has crafted a truly unique product, transforming trees outside his convenience store into a premium gin.

Retail 93
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Inside Best Buy’s 5-Year Effort to Evolve with Today’s Consumer

Retail TouchPoints

One of the core values of Dick Schulze, Founder of Best Buy , was learning from challenge and change a prescient insight from a retail leader in the 80s who realized even then that in retail, especially in consumer electronics retail, there would be constant change. Its a tenet that the companys latest CEO, Corie Barry, kept front of mind as she took the helm in 2019 , throughout the upheaval of the pandemic and into today.

Consumer 287
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Introducing Forrester’s Brand Experience Index — Drive Growth With Both Brand And Customer Experience

Forrester eCommerce

Enhancing both brand experience and customer experience has a multiplicative revenue impact. Learn about our new framework for measuring and analyzing the two and how it can point you toward avenues for growth.

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GUESS Elevates Alpine Glamour

365 Retail

GUESS has unveiled its Winter Project for the 2024/2025 season, blending high fashion with immersive experiences across Europes premier alpine locations. Following the success of its debut year, the project highlights branded gondolas, ski lifts, and signature GUESS swings, enhancing outdoor engagement. The 2024/2025 edition introduces revamped logotypes inspired by frosted alpine hues, adding a refined touch to the activations.

Outdoor 64
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Family forecourt business transforms Rochdale site with new Spar and Shell service station

TalkingRetail

AY&Y Patel Dewsbury has transformed its Ceylon service station in Rochdale with a 1.5m complete knockdown rebuild.

Retail 107
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How Dick’s Sporting Goods Fights Premium Sneaker Diversion with its Mobile App

Retail TouchPoints

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021. Initially focused on providing an easy way for athletes (Dicks name for its customers) to learn more about products via an in-store barcode scanning feature, the app has continued to incorporate new features that remove friction from the checkout process, such as like autocomplete address suggestions.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Upgrade Your Sales Game: Three Key Takeaways From Forrester’s Review Of 13 North American Investing Sales Websites

Forrester eCommerce

Get three key takeaways from Forrester's recent review of North American investing sales websites in this preview of a new report.

Games 195
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Key Features of a Localised Checkout Solution

ESW

This is part two of our series on localised checkout solutions. Be sure to read part one and part three to get the complete picture and learn why worldwide ecommerce success hinges on the checkout experience. In the first part of this series, we saw that localised checkouts benefit your customers by giving them the same experience they have with domestic ecommerce.

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Wolverhampton investigation finds £2.50 illegal cigarette packs and 15,000 puff vapes

TalkingRetail

A covert operation conducted by Japan Tobacco International (JTI) in Wolverhampton has highlighted the prevalence of illicit tobacco and vapes in the area, with 22 stores found to be selling illegal products. Undercover operatives carried out multiple test purchases across Wolverhampton in October 2024 and… This story continues at Wolverhampton investigation finds 2.

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Buckle Adopts Aptos ONE POS to Bring Unified Commerce to 440+ Stores

Retail TouchPoints

The Buckle, Inc. , will implement Aptos ONE as its new POS system to bring personalized and efficient interactions to every customer and employee in its 440+ stores across 42 states. Buckle is a specialty apparel retailer that offers a wide selection of on-trend apparel, accessories and footwear. The retailer is especially known for its denim assortment, which includes various fits, styles and finishes from leading denim brands, as well as its exclusive brand, BKE.

POS 278
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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.