Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience.

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Retail Customer Experience Technology Operations 312

Salsify

JANUARY 18, 2024

Brand discovery can happen at any moment. Consumers might be scrolling social media, searching the web, or walking down the high street when they come across a brand that meets their needs.

Social Media 140

Social Media Customer Consumer eCommerce 140

Practical eCommerce

JANUARY 15, 2024

Reddit posts reveal brand awareness, sentiment, and more. Increasingly they appear in Google search results. The post Reddit Is a Marketing Goldmine appeared first on Practical Ecommerce.

Marketing 112

Marketing eCommerce Social Media 112

TalkingRetail

JANUARY 17, 2024

Industry analysts have responded to the surprise inflation rise to 4% in December 2023, up from 3.9% in November, largely driven by rises in the price of cigarettes and alcohol.

Marketing 52

Marketing Retail 52

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Wiser

JANUARY 17, 2024

Pricing plays a critical role in determining a product’s market position, sales growth, and profitability. A well-thought-out pricing strategy can be the difference between a product that flies off the shelves and one that lags behind. One such strategy that has gained traction for its effectiveness is life cycle pricing. Life cycle pricing is a dynamic approach that considers the various stages a product goes through, from introduction to the decline stage.

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Games Management Consumer Marketing 140

ESW

JANUARY 16, 2024

After the rush of holiday revenue in November and December comes the rush of returns in January. The flood of post-holiday returns is a perennial headache for brands and retailers. The average return rate during non-peak seasons is a little over 16%. Post-holiday, that percentage jumps to 18%. But returns also present opportunities for online retailers and brands.

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Gifts Consumer Electronics Clothing Information 78

RetailWire

JANUARY 16, 2024

The remarkable development of AI is not without some serious repercussions. A recent analysis by the reputable International Monetary Fund (IMF) indicates that nearly 40% of all jobs could be impacted by AI.

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Salsify

JANUARY 16, 2024

With new data from Salsify’s “2024 Consumer Research” report, explore 10 ways consumer buying behavior has changed and how your brand can adjust.

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Consumer eCommerce 129

Practical eCommerce

JANUARY 14, 2024

The long-term viability of most ecommerce shops requires folks who purchase more than once. The post 5 Profit Boosters from Repeat Buyers appeared first on Practical Ecommerce.

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eCommerce Customer Retention Customer 103

Forrester eCommerce

JANUARY 16, 2024

Learn how to improve business performance by aligning the three core principles of the high-performance IT model with one of the four IT styles.

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Improvements Technology Information Customer 443

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. Interestingly, coming off a summer spending spree, when credit card balances spiked in the third quarter to a $1.08 trillion record , we also just saw record-breaking spend online on Black

Payment Services 340

Payment Services Merchant Services Retail Customer Experience 340

My Wife Quit Her Job

JANUARY 16, 2024

Today, I’m thrilled to have my good friend and mastermind buddy Bobby Hoyt on the show. Bobby is the founder of Millennial Money Man, where he teaches millennials how to make and save more money. His blog has been featured in Lifehacker, Forbes, Market Watch, CNBC, US News, Business Insider and countless other publications. A couple listeners have recently emailed me asking me whether blogging is still a viable business model.

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Blog Other Marketing 296

Fabric

JANUARY 16, 2024

The post fabric Launches Industry-First Commerce Platform With Native OMS, Supercharging Retailer Conversions And Outcomes appeared first on Headless E-Commerce Platform | fabric.

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eCommerce Platforms eCommerce Retail 246

Forrester eCommerce

JANUARY 17, 2024

Last night I participated in Tinuiti’s Bold Predictions & Bold Wines, a fun way to learn about wines before holidays with the family while also discussing opportunities for CMOs in 2024. I learned some really great tips which are too good not to share: When it comes to measurement, listen, learn, and lean in.

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Customer 362

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s app are three to four times more valuable than customers without the app. And the majority of retailers (74%) agree that investing in mobile apps is key to driving profitability.

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Retail Customer Loyalty Games Reference 317

Fastr

JANUARY 18, 2024

As we've begun the new year, the lessons of the past, shaped by the tumultuous events of 2023 and the preceding years, have left an indelible mark on the ecommerce landscape. It's now clear that predicting the future in this ever-evolving realm is a formidable challenge.

eCommerce 147

eCommerce Events 147

Fabric

JANUARY 19, 2024

When it comes to retail, customers want more than just the freedom to shop anywhere, anytime. To deliver truly world-class online experiences in today’s instant gratification economy , enterprise retailers need to meet the needs of customers by: Having the right products they want in stock Offering a variety of convenient fulfillment options Delivering orders quickly and accurately With the recent launch of fabric Order Management System (OMS) , OMS and dropship services are now integrated nativ

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Shipping Costs Multi-channel eCommerce Fulfillment 130

Forrester eCommerce

JANUARY 16, 2024

Hanging prominently in the Museum of Modern Art (MoMA) in New York City is a giant infographic that explores the physical, technical, and social components of modern artificial intelligence.

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Arts B2C Technology Marketing 300

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

Retail TouchPoints

JANUARY 14, 2024

Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud technology effectively. This collaborative program features Microsoft experts and resources alongside those from a number of partners, including Adobe , Amperity , Sunrise Technologies and Icertis. The alliance also includes an Advisory Council made up of retail subject matter experts hailing from Forrester Research , Texas A&M University , ThinkUncommon , Insider Trends and

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Technology Retail Supplies Operations 301

Wiser

JANUARY 16, 2024

A well-executed retail audit can reveal important data about the shelf, staff performance, and customer experience. This data can be instrumental in making informed decisions to drive your sales and enhance your brand reputation. However, harnessing and interpreting this data can be a challenge without the right tools and expertise. This is where Wiser’s Retail Intelligence can play a pivotal role.

Retail 141

Retail Food and Beverages Customer Experience Recommendation 141

Fabric

JANUARY 16, 2024

NEW YORK – NRF 2024 – Jan. 16, 2024 – fabric , the creators of the next-generation commerce platform, today announced the availability of fabric Order Management System (OMS). Native to the fabric commerce platform, fabric OMS unlocks commerce services like dropship, to streamline real-time inventory and order management. This combination reimagines the commerce platform, enabling retailers to reduce stockouts and increase turnover and customer satisfaction by empowering customers, service agent

eCommerce 130

eCommerce eCommerce Platforms Retail Fulfillment 130

Forrester eCommerce

JANUARY 16, 2024

Continuous Automation Testing: Now More Essential Than Ever The testing services market is significant and over four times larger than the market for testing products. Our estimation puts it at over $23 billion, showing growth from $21 billion in 2019, with a conservative annual growth rate of 2.5%.

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Marketing Information Technology Operations 293

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show. The ubiquitousness of the topic alone says something, and the themes and commentary that arose throughout the show say even more.

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Merchant Services Retail Definition Technology 298

RetailDive

JANUARY 18, 2024

The moves come as Tony Spring prepares to take the reins from CEO Jeff Gennette, who said a year ago that store closures were mostly complete.

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Algopix

JANUARY 13, 2024

Getting suspended from selling on Amazon can be devastating for your business. An Amazon suspension means you are temporarily blocked from selling and fulfilling orders on Amazon. It can happen unexpectedly and recovery can be difficult without the right guidance. This comprehensive guide will provide you with the knowledge needed to avoid suspension in the first place, as well as the steps to take if you find yourself suspended from the platform.

Merchant Services 103

Merchant Services eCommerce Shipping Costs Shipping 103

Forrester eCommerce

JANUARY 17, 2024

Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.

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Customer Experience Recommendation Consumer Customer 293

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

Retail TouchPoints

JANUARY 16, 2024

Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is that true across the board? Not necessarily. In some cases, personalization that’s too precise can underwhelm customers at best, and drive them away at worst. The concept of personalization itself needs to be tailored to age cohorts that demand it, those that don’t mind it, and those for whom it creates a negative experience.

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Customer Improvements Consumer Recommendation 289

RetailWire

JANUARY 15, 2024

A new confection has entered the market called "Darryl Makes Cookies," and it stands out with a positive message backed by one of the most legendary and iconic music artists of all time: Darryl McDaniels from Run-DMC.

Marketing 116

Marketing 116

Practical eCommerce

JANUARY 19, 2024

Having overcome declining sales, unexpected taxes, a frivolous lawsuit, and the loss of a key account, the company sees better days in 2024. The post Beardbrand Survives Its Hardest Year appeared first on Practical Ecommerce.

eCommerce 109

eCommerce 109

Forrester eCommerce

JANUARY 19, 2024

AI/ML-driven solutions continue to expand for IT and digital operations. However, such solutions require access to data that may be difficult or impossible to access for model training purposes. Leveraging synthetic data will help with the critical time to realize AIOps value, such as powerful autoremediation capabilities and enhanced decision-making.

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Operations Technology 284

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Online Retail