Sat.Aug 31, 2024 - Fri.Sep 06, 2024

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AI And The Green Market Revolution Will Intertwine

Forrester eCommerce

The futures of AI and the green market revolution are intimately linked; whether we want it or not, both will inevitably and radically transform societies and economies and become invisibly embedded into our daily lives.

Marketing 458
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554: Turn First-Time Buyers Into Lifelong Customers with These Strategies

My Wife Quit Her Job

In this episode, Toni and I dive into the strategies that successful businesses use to turn first-time buyers into loyal repeat customers. You’ll learn practical, no-nonsense tips for building stronger customer relationships and increasing repeat sales. Whether you’re just starting or looking to refine your approach, these insights will help you boost your bottom line and create lasting customer loyalty.

Customer 240
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The Rise of Smart Stores: How IoT is Revolutionizing the Retail Experience

365 Retail

Driven by fast technology adoption, the retail sector is changing fundamentally. Among the most important developments changing the retail scene is the Internet of Things (IoT). With its network of linked devices, IoT is not only improving retail operations but also altering the customer experience in ways unthinkable a few years ago. From tailored shopping experiences to simplified inventory control , IoT is leading in producing what we now call “smart stores.” This paper investigat

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Emerging Generative AI Model Helps Optimize Retail Merchandising Efforts

Retail TouchPoints

AI is the latest massively disruptive technology making waves for businesses everywhere. But it’s not quite new to retailers. They’ve been leveraging AI for a number of years in the form of chatbots, product recommendation engines, self-checkouts and many other use cases. However, with the advent of generative AI, things are changing quickly today. Even many tech-savvy retailers are struggling to keep up.

Retail 288
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How To Drive Retail Results With Integrated Tech And UX Design

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

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AI in Action: Transforming the Ecommerce Shopping Experience

Fastr

The online shopping experience is undergoing a seismic shift as artificial intelligence (AI) continues to redefine how b rands and retailers engage consumers. What was once a broad, segment-based approach to personalization has evolved into a highly individualized experience, powered by AI's ability to analyze vast amounts of data in real time.

eCommerce 147
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Ten More Important Emerging Technologies For 2024

Forrester eCommerce

As AI continues to dominate the technological landscape in 2024, security, the need for trust, and innovation in advanced computing remain vital. These trends influenced our selection of the next 10 top emerging technologies for 2024.

More Trending

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Asos Sells Majority Stake in Topshop, Topman as Turnaround Effort Continues

Retail TouchPoints

British online retailer Asos has agreed to sell a 75% stake in its Topshop and Topman brands to investment company Heartland for £135 million (approximately $180 million ), multiple sources report. The new joint venture would see Asos retain a 25% share of the business. The deal includes a pro-rata payment to Nordstrom to buy out its minority interest in the brands , which the department store acquired as part of a previous joint venture with Asos back in July 2021.

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C-store owners respond to Iceland boss’ calls to allow sharing of criminals’ images

TalkingRetail

Following Iceland boss Richard Walker calling for laws to allow his stores to share images of violent shoplifters on local WhatsApp groups, convenience retailers spoke to Talking Retail about their own experiences and opinions on the issue.

Retail 116
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Dear AI, Please Change The World Already

Forrester eCommerce

Generative AI (genAI) arrived in 2022 with massive expectations, promising to transform everything. But two years later, the initial excitement is shifting to skepticism, with many now demanding, “Show me the money!

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Retail workers hail New York’s new panic-button law

RetailDive

But the bill signed by Gov. Kathy Hochul, which requires a host of safety measures to address store-based crime, was opposed by key trade groups.

Retail 120
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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Incorporating Employee Wellness into Your Sustainability Plan

Retail TouchPoints

Sustainability, or the capacity for people to positively coexist with the planet, is often said to have three pillars: social, economic and environmental. This definition recognizes that true environmental sustainability cannot be attained without addressing the health of the systems surrounding it. As an economics major in college, I learned that our economy comes down to people’s behavior.

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Volvo Announces New Technology Approach and Scales Back All-Electric Goal

RetailWire

At Volvo Cars' Capital Markets Day on Sept. 5, 2024, the company announced a significant shift in its technological approach by introducing the Volvo Cars Superset tech stack.

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The First Forrester Wave™ Evaluation Of Revenue Orchestration Platforms Is Live

Forrester eCommerce

The Forrester Wave™: Revenue Orchestration Platforms, Q3 2024, provides a comprehensive market evaluation of the ROP category, highlighting how these platforms integrate sales engagement, conversation intelligence, and revenue operations to enhance frontline productivity and buyer interactions through AI capabilities.

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Co-op and ACS give evidence on shop theft to Justice and Home Affairs Committee

TalkingRetail

The hot topic of tackling shoplifting was discussed in the House of Lords today (3 September 2024) as The Justice and Home Affairs Committee held its second and third oral evidence sessions of its short inquiry.

Retail 105
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4 Best Practices for Ensuring Success in International Markets Ahead of Peak Season

The opportunity for e-commerce merchants in international markets is immense. Data indicates that when international options are available at checkout, merchants see up to 20-60% higher cart conversion and a 128% higher gross merchandise value (GMV) than domestic orders. However, while the opportunities are significant, so are the risks. Without careful planning and strategic partnerships, merchants may face challenges, including high shipping costs, complex customs regulations, and unexpected p

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Rite Aid ‘Marks a New Beginning’ as Private Company with Emergence from Bankruptcy, New CEO

Retail TouchPoints

Rite Aid has successfully completed its financial restructuring and emerged from Chapter 11 as a private company. The chain now has a smaller store footprint of approximately 1,300 stores , down from 2,100 prior to the retailer’s October 2023 bankruptcy. As part of this new chapter the retailer has named CFO Matt Schroeder as its new CEO, succeeding Jeffrey Stein, who has stepped down as CEO and Chief Restructuring Officer.

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Verizon To Acquire Frontier Communications in $20 Billion Deal

RetailWire

Verizon Communications Inc. has announced its intention to acquire Frontier Communications Parent Inc. in a $20 billion all-cash transaction, and the agreement is "definitive.

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The Future Of Consumer Use Of Generative AI

Forrester eCommerce

How will consumers engage with GenAI in the future? As my colleague Audrey Chee-Read summarized it in a recent blog post, consumer adoption of GenAI with brands will happen unnoticeably. As new AI-powered products in everyday technology devices like smartphones and laptops increase, genAI will simply blend in as a native feature.

Consumer 284
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Walgreens sued by shareholder amid plummeting stock price

RetailDive

The company’s top directors — including CEO Tim Wentworth and CFO Manmohan Mahajan — allegedly breached their fiduciary duty by inflating Walgreens’ performance projections.

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A Blueprint for B2B Commerce

In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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Walmart Taps StockX to Bolster Marketplace Sneaker Assortment

Retail TouchPoints

Walmart has forged a new partnership with StockX that will bring pre-verified sneakers from the resale site to the retailer’s online marketplace. With this partnership, StockX will bring “hundreds of listings” to Walmart’s site, reaffirming the company’s focus on growing its resale business, according to Bloomberg. Although specific styles were not shared, brands ranging from Adidas to Asics, Jordan Brand and Nike will have a presence when the integration launches, which could be as early as nex

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Kaiyi Auto Launches New International Models at World Power Battery Conference

RetailWire

At the 3rd World Power Battery Conference held in Yibin City, Sichuan Province, Kaiyi Auto unveiled its latest international models, marking a significant milestone in the company’s global expansion strategy.

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Designed by (and for) You… Analyst picks for Forrester’s B2B Summit EMEA

Forrester eCommerce

This year, Forrester’s B2B Summit EMEA is going to feel different when it takes place on 7th-9th October in London. Based on valuable feedback from participants like you, we’re evolving the event to focus more on practical, hands-on learning, increased peer interaction, and less on theoretical models.

B2B 275
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Programmatic SEO for Ecommerce, AI-Driven

Practical eCommerce

Combining keywords, databases, and AI triggers a slew of long-tail product pages. The post Programmatic SEO for Ecommerce, AI-Driven appeared first on Practical Ecommerce.

SEO 103
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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

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Fossil Boosts Site Visit Revenue 14% with AI-Powered Customer Insights

Retail TouchPoints

Watchmaker Fossil Group ’s Canadian subsidiary has boosted its online sales volume, including a 14% increase in revenue per site visit, by leveraging an AI-powered solution that analyzes and predicts customer behaviors. The Metrical solution uses customer insights to offer targeted incentives designed to help convert visitors into customers. Fossil used the Metrical tool to offer free shipping to customers who were most likely to abandon their cart, a targeted promotion that increased the number

Customer 239
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Serendipity3 Celebrates 70th Anniversary With New Times Square Location

RetailWire

Serendipity3, an iconic New York City restaurant that's known for its Frrrozen Hot Chocolate, has announced its 70th anniversary celebration with the grand opening of a new Times Square location on Sept. 5.

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15 Common B2B Customer Advisory Board Mistakes

Forrester eCommerce

Recently a client asked, “What are some common mistakes that vendors make when running partner or customer advisory boards?” They wanted to improve their advisory board experience and were looking for tactical help. Amy Bills and I collaborated to produce a list of common operational missteps, grouped into three categories.

B2B 265
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What Is a PDP? | Salsify

Salsify

What is a PDP? Learn why product detail pages are so important in ecommerce and explore the differences between PDPs and PLPs.

eCommerce 106
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How to Navigate Revenue and Expense Management: Competitive Insights for Financial Success

Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global

In the fast-paced world of corporate finance, staying ahead of the curve is crucial for sustainable growth and profitability. This exclusive webinar with leading expert Hilary Akhaabi, PhD, will teach you practical ways to navigate complex financial landscapes and enhance your company's revenue management capabilities. Whether you're aiming to refine your financial strategies or seeking innovative solutions to drive performance, this new session is for you!

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Best Buy Teams up with NBCU to Help NFL Fans Gear up for New Season

Retail TouchPoints

As the NFL season kicks off tonight with defending Super Bowl champion the Kansas City Chiefs hosting the Baltimore Ravens, Best Buy wants viewers to know it has all the tech football fans will need this season. The retailer has teamed up with NBCUniversal for a series of exclusive ad spots that will run throughout the beginning of the season featuring Best Buy’s new “spokeshologram” Gram.

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Einstein Bros. Bagels Unveils New Fall Flavor Combo

RetailWire

Einstein Bros. Bagels is introducing a new seasonal offering, the "Fall Flavor Fling" Combo, starting today. The limited-time promotion features the Maplehouse Breakfast Sandwich, accompanied by a Twice-Baked Hash Brown and a Classic Cold Brew Coffee, all for $9.99.

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AI Agents: The Good, The Bad, And The Ugly

Forrester eCommerce

As AI becomes more agentic, making decisions on behalf of businesses and eventually consumers, the risks will grow more complex. Learn more about the use cases and risks of AI agents in this preview of our upcoming Security & Risk Summit.

Consumer 254
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LL Flooring to liquidate, close all stores after no buyer found

RetailDive

"This is not the outcome that any of us had hoped for," CEO Charles Tyson said in messages to customers and vendors.

Customer 114
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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.