Sat.Mar 25, 2023 - Fri.Mar 31, 2023

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Buy Now, Pay Later: What Is It & How Does It Work

Wiser

Picture this: a shopper is doing some browsing online and adds something a little pricey to their cart. It’s an item that they’d really like to have, but it’s not quite a necessity. They get this close to completing their purchase, but there’s something stopping them—it’s just too big of an expense right now. This back and forth continues until maybe eventually they buy it, or maybe it ends with every online retailer’s biggest fear— they abandon their cart.

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Best Constant Contact Alternatives for 2023

Ecommerce Platforms

The best Constant Contact alternatives are ideal if you find Constant Contact just isn’t the right email automation solution for you. Constant Contact is an excellent email automation tool, with plenty of great features for connecting with your audience – but it’s not right for everyone. While some companies will get all the functionality they need from a service like Constant Contact, others will need another option.

Live Chat 104
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Here's Why Customers Want Store Brand Products | Salsify

Salsify

Store brands, otherwise known as private labels , are having their moment this year. With inflation and economic uncertainty putting pressure on shoppers, they have good reason to consider cheaper alternatives.

Customer 113
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The Edge Of The Age Of AI

Forrester eCommerce

This morning I sat at the feet of HP CEO Enrique Lores as he kicked off HP’s Amplify Partner Conference and welcomed attendees to the two-day event here in Chicago.

Events 368
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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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450: Insider Tips On Finding The Best Factories And The Lowest Prices For Your Products With Kian Golzari

My Wife Quit Her Job

Today, I’m thrilled to have my friend Kian Golzari on the show. Kian is one of the world’s leading sourcing experts who has visited over 500 factories and sourced over 2500 products for the NBA, The Olympics, and other famous organizations. Today, Kian is going to reveal some insider tips on how to find the best factories and get the lowest prices possible for your products.

Books 296
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Top Wish Execs Share Plan for Winning Back Consumers, Beginning with ‘Wishmas’

Retail TouchPoints

When Wish debuted in 2010 it took the U.S. by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. Now, 12 years later, the similarly meteoric rise of apps like Shein and Temu has proven there’s still demand for Wish’s original proposition.

More Trending

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Revealing The Finalists For Forrester’s Customer-Obsessed Enterprise Award — APAC

Forrester eCommerce

We’re excited to announce the finalists for the inaugural Customer-Obsessed Enterprise Award for APAC. Each finalist impressed us with their clear CX visions, sophisticated measurement architectures, and ability to align their organisations.

Customer 370
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Temu Review: Is Temu Legit And Safe To Buy From?

My Wife Quit Her Job

Temu is a low-cost online marketplace that has generated a lot of attention since launching in the US in September 2022. But is Temu a reliable platform for online shopping? This Temu review covers how the platform works, the pros, and cons, and whether Temu is a good place to source products for your online store. The post Temu Review: Is Temu Legit And Safe To Buy From?

eCommerce 317
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Half Price Books Implements New Solution to Tie Digital Ads to Store Traffic

Retail TouchPoints

Half Price Books has partnered with Reveal Mobile to utilize its geofencing and digital campaign measurement platform to optimize its marketing efforts. The retailer will tap into Reveal’s Visit Local solution to measure incrementality from paid social and programmatic campaigns, create and activate custom audiences based on places consumers shop and understand store-level analytics such as visitor volume, frequency and competitive analysis. “Visit Local will provide Half Price Books with

Books 317
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Bed Bath & Beyond plans another 1,300 layoffs

RetailDive

The layoffs affect workers in the company’s New Jersey operations, including at its Harmon beauty unit, according to information filed with the state.

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Generative AI Goes Mainstream In Security With Microsoft Security Copilot

Forrester eCommerce

Typically, security is late to the game with technology innovation. Before we get to see innovative technology, we have to wait for it to matter to security. This time, however, is different.

Games 370
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Webinar Recap: Enhancing Your PDPs to Drive Conversion, Cross-sell, and Upsell

Fastr

In talking to thousands of ecommerce leaders, we’ve heard time and again that one of the biggest challenges they face is finding a way to elevate their Product Detail Pages (PDPs) beyond basic templates. And as online shoppers are increasingly landing directly on PDPs and bypassing homepages where brand-building and storytelling often happens, it’s become an even bigger priority to find a way to test new conversion-driving designs on the pages where buying happens.

Webinar 130
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Instacart Health Launches Tools to Scale ‘Food as Medicine’ Programs

Retail TouchPoints

Healthcare providers can now leverage a suite of digital tools from Instacart that are designed to enhance collaborative care, promote healthy choices and deliver nutritious food to patients and their families, particularly those living in food deserts or needing a medically restricted diet. “We know that access to nutritious foods can deliver healthier outcomes, but a number of challenges have prevented healthcare providers from effectively adopting food as medicine programs at scale,” said Sar

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Target to close 4 small-format stores this spring

RetailDive

The retailer said small-format locations remain a key part of growth and will make up half of approximately 20 new stores opening in 2023.

Retail 132
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Customer Obsession Pays Dividends

Forrester eCommerce

Customer obsession starts with deeply understanding your customers’ needs and flows through to aligning your business operations to serve them profitably.

Customer 369
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fabric Product Update Q1 2023

Fabric

Shopify & BigCommerce Integrations, Inventory Networks and more Commerce Platform | Marketplace | Order Management (OMS) fabric Marketplace Shopify integration enhancements fabric Marketplace has a pre-built out-of-the-box integration with Shopify, nearly eliminating your integration time and costs. This means you can get immediate ROI on your fabric Marketplace investment.

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Reports: Amazon Faces a 6-Day Worker Strike in April and a Class Action Lawsuit in the UK

Retail TouchPoints

Amazon associates at a UK warehouse reportedly plan to strike for six days in April in a dispute over pay, according to Reuters. Additionally, the retailer is reportedly facing a $1 billion class action lawsuit that claims its Buy Box has been used to direct sales to its own products rather than help shoppers find the best deal, according to CNBC. The GMB trade union has announced that more than 560 workers in Coventry will walk out from April 16 through 18, then again from April 21 through 23,

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Walmart winds down Roblox play as metaverse lands in privacy crosshairs

RetailDive

The retailer claims the decision was planned, while watchdog groups have ramped up pressure on such efforts over concerns they serve as stealth marketing to kids.

Marketing 131
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5 Steps to Omnichannel E-Commerce Success

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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The Banking Crisis Will Send New Ripples Through Tech Budgets

Forrester eCommerce

The banking crisis will send ripples through the tech industry and budgets, which have already been weakened by layoffs in the first quarter of 2023.

Banking 361
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Website Merchandising: What Is It and How Do I Manage It? | Salsify

Salsify

There’s no comparison between looking at a product on a screen and exploring it in real life.

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Apple Launches Long-Awaited BNPL Offering

Retail TouchPoints

Apple has begun the pre-release of its new Pay Later offering, which was first announced at the company’s developers’ conference in June 2022. Pay Later — which will let users split purchases into four payments spread over six weeks with no interest and no fees — is now available for some randomly selected Apple Wallet users in the U.S., and will roll out to all users in the coming months.

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Sustainable products took more market share last year: report

RetailDive

Despite high inflation and a price premium, shoppers continued to buy products marketed as sustainable, according to a report from Circana and the New York University Stern Center for Sustainable Business.

Marketing 130
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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Inclusive Insurance Is A Massive Business Opportunity — If You Do It Right

Forrester eCommerce

Insurers must focus on the ‘S’ of ESG to grow the market — and their revenue. Here’s how insurers can overcome top challenges and achieve scale.

Marketing 195
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Best Shopify Wholesale Apps for 2023

Ecommerce Platforms

Looking to expand your business with wholesale operations on Shopify? Check out our comprehensive guide featuring the best Shopify wholesale apps available. From easy product and order management to streamlined pricing and discounts, these apps have everything you need to succeed in the wholesale game. Start growing your business today with the help of these powerful tools.

Shopify 104
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Kendra Scott on Putting Philanthropy First — and How She Will Continue to Empower Women

Retail TouchPoints

Kendra Scott has had philanthropy as part of its corporate DNA since the company launched in 2002, powered by the commitment to making the world a better place of Founder, Designer, and Executive Chairwoman Kendra Scott herself. Scott and her company are continuing to build on their efforts to this day, most recently with the launch of the Kendra Scott Foundation on March 8 — International Women’s Day. “ I have always strived to use my talents to improve the lives of others, especially women who

Jewelry 306
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‘It’s done, it’s over’: Eddie Lampert’s Sears case won’t go to Supreme Court

RetailDive

Three courts had already rejected an attempt from Lampert and other lenders to wring millions more from what’s left of the former retail giant.

Other 128
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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Concentrix Acquiring Webhelp: Setting The Stage For A Two-Horse Race In Contact Center Outsourcing

Forrester eCommerce

Yesterday, Concentrix announced that they’re entering into negotiations to acquire Webhelp for $4.8B with the transaction expected to close by end of year. This is, of course, quite the acquisition! Webhelp is a well-established player in the contact center outsourcing space (especially in EMEA) and will provide Concentrix with the global coverage they’ve long lacked.

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The Best WooCommerce Store Examples for 2023

Ecommerce Platforms

The best WooCommerce store examples offer an excellent insight into just how versatile and flexible the WooCommerce plugin can be. As one of the world’s most popular tools for ecommerce store building, WooCommerce allows companies to instantly extend the functionality of their WordPress site, with minimal effort (or expense). The flexible and versatile WooCommerce ecosystem ensures business leaders can experiment with a wide range of designs, layouts and features when developing an amazing store

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Dollar General Ramps up Media Network to Reach Meta Platforms and Rural Customers

Retail TouchPoints

Dollar General is rapidly expanding its DG Media Network (DGMN) through partnerships with Meta and LiveRamp. The Meta partnership will enable DGMN’s brand partners to reach Dollar General’s more than 90 million unique customer profiles across the Meta ecosystem. LiveRamp helped run a campaign aimed at giving brands the insight needed to better collaborate with DGMN to reach rural customers.

Customer 298
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Prestige is ‘growth engine’ for beauty industry: report

RetailDive

Shoppers aren’t cutting back on their beauty spending and are turning to prestige products for an emotional lift, according to Circana.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt