Wiser

MARCH 27, 2023

Picture this: a shopper is doing some browsing online and adds something a little pricey to their cart. It’s an item that they’d really like to have, but it’s not quite a necessity. They get this close to completing their purchase, but there’s something stopping them—it’s just too big of an expense right now. This back and forth continues until maybe eventually they buy it, or maybe it ends with every online retailer’s biggest fear— they abandon their cart.

Payment Services 147

Payment Services Banking Information Reference 147

Ecommerce Platforms

MARCH 30, 2023

The best Constant Contact alternatives are ideal if you find Constant Contact just isn’t the right email automation solution for you. Constant Contact is an excellent email automation tool, with plenty of great features for connecting with your audience – but it’s not right for everyone. While some companies will get all the functionality they need from a service like Constant Contact, others will need another option.

Live Chat 104

Live Chat eCommerce Payment Services Omnichannel 104

Salsify

MARCH 30, 2023

Store brands, otherwise known as private labels , are having their moment this year. With inflation and economic uncertainty putting pressure on shoppers, they have good reason to consider cheaper alternatives.

Customer 114

Customer 114

Forrester eCommerce

MARCH 29, 2023

This morning I sat at the feet of HP CEO Enrique Lores as he kicked off HP’s Amplify Partner Conference and welcomed attendees to the two-day event here in Chicago.

Events 368

Events 368

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

My Wife Quit Her Job

MARCH 27, 2023

Today, I’m thrilled to have my friend Kian Golzari on the show. Kian is one of the world’s leading sourcing experts who has visited over 500 factories and sourced over 2500 products for the NBA, The Olympics, and other famous organizations. Today, Kian is going to reveal some insider tips on how to find the best factories and get the lowest prices possible for your products.

Books 296

Books Other 296

Retail TouchPoints

MARCH 31, 2023

When Wish debuted in 2010 it took the U.S. by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. Now, 12 years later, the similarly meteoric rise of apps like Shein and Temu has proven there’s still demand for Wish’s original proposition.

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

Forrester eCommerce

MARCH 31, 2023

We’re excited to announce the finalists for the inaugural Customer-Obsessed Enterprise Award for APAC. Each finalist impressed us with their clear CX visions, sophisticated measurement architectures, and ability to align their organisations.

Customer 370

Customer Customer Experience 370

My Wife Quit Her Job

MARCH 29, 2023

Temu is a low-cost online marketplace that has generated a lot of attention since launching in the US in September 2022. But is Temu a reliable platform for online shopping? This Temu review covers how the platform works, the pros, and cons, and whether Temu is a good place to source products for your online store. The post Temu Review: Is Temu Legit And Safe To Buy From?

eCommerce 317

eCommerce 317

Retail TouchPoints

MARCH 27, 2023

Half Price Books has partnered with Reveal Mobile to utilize its geofencing and digital campaign measurement platform to optimize its marketing efforts. The retailer will tap into Reveal’s Visit Local solution to measure incrementality from paid social and programmatic campaigns, create and activate custom audiences based on places consumers shop and understand store-level analytics such as visitor volume, frequency and competitive analysis. “Visit Local will provide Half Price Books with

Books 316

Books Customer Retention Social Media Mobile 316

Fastr

MARCH 30, 2023

In talking to thousands of ecommerce leaders, we’ve heard time and again that one of the biggest challenges they face is finding a way to elevate their Product Detail Pages (PDPs) beyond basic templates. And as online shoppers are increasingly landing directly on PDPs and bypassing homepages where brand-building and storytelling often happens, it’s become an even bigger priority to find a way to test new conversion-driving designs on the pages where buying happens.

Webinar 130

Webinar eCommerce 130

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Forrester eCommerce

MARCH 28, 2023

Typically, security is late to the game with technology innovation. Before we get to see innovative technology, we have to wait for it to matter to security. This time, however, is different.

Games 370

Games Technology 370

Fabric

MARCH 27, 2023

Shopify & BigCommerce Integrations, Inventory Networks and more Commerce Platform | Marketplace | Order Management (OMS) fabric Marketplace Shopify integration enhancements fabric Marketplace has a pre-built out-of-the-box integration with Shopify, nearly eliminating your integration time and costs. This means you can get immediate ROI on your fabric Marketplace investment.

Merchant Services 130

Merchant Services WooCommerce BigCommerce Shopify 130

Retail TouchPoints

MARCH 27, 2023

Healthcare providers can now leverage a suite of digital tools from Instacart that are designed to enhance collaborative care, promote healthy choices and deliver nutritious food to patients and their families, particularly those living in food deserts or needing a medically restricted diet. “We know that access to nutritious foods can deliver healthier outcomes, but a number of challenges have prevented healthcare providers from effectively adopting food as medicine programs at scale,” said Sar

Recommendation 317

Recommendation Technology Management Customer 317

Ecommerce Platforms

MARCH 29, 2023

Looking to expand your business with wholesale operations on Shopify? Check out our comprehensive guide featuring the best Shopify wholesale apps available. From easy product and order management to streamlined pricing and discounts, these apps have everything you need to succeed in the wholesale game. Start growing your business today with the help of these powerful tools.

Shopify 104

Shopify Payment Services Shipping Costs Live Chat 104

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

Forrester eCommerce

MARCH 31, 2023

Customer obsession starts with deeply understanding your customers’ needs and flows through to aligning your business operations to serve them profitably.

Customer 369

Customer Operations Customer Experience 369

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It got us thinking: Why is there no purpose-built operating system for corporate learning and development teams, when their jobs are so strategic to the business, and they’re managing massive budgets, but they can’t track th

Payment Services 94

Payment Services Merchant Services Marketing Operations 94

Retail TouchPoints

MARCH 31, 2023

Amazon associates at a UK warehouse reportedly plan to strike for six days in April in a dispute over pay, according to Reuters. Additionally, the retailer is reportedly facing a $1 billion class action lawsuit that claims its Buy Box has been used to direct sales to its own products rather than help shoppers find the best deal, according to CNBC. The GMB trade union has announced that more than 560 workers in Coventry will walk out from April 16 through 18, then again from April 21 through 23,

Fulfillment 312

Fulfillment Consumer Customer eCommerce 312

Ecommerce Platforms

MARCH 28, 2023

The best WooCommerce store examples offer an excellent insight into just how versatile and flexible the WooCommerce plugin can be. As one of the world’s most popular tools for ecommerce store building, WooCommerce allows companies to instantly extend the functionality of their WordPress site, with minimal effort (or expense). The flexible and versatile WooCommerce ecosystem ensures business leaders can experiment with a wide range of designs, layouts and features when developing an amazing store

WooCommerce 104

WooCommerce Social Media eCommerce Platforms Shipping Costs 104

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

Forrester eCommerce

MARCH 28, 2023

The banking crisis will send ripples through the tech industry and budgets, which have already been weakened by layoffs in the first quarter of 2023.

Banking 361

Banking Information Technology 361

RetailDive

MARCH 27, 2023

The layoffs affect workers in the company’s New Jersey operations, including at its Harmon beauty unit, according to information filed with the state.

Operations 133

Operations Information 133

Retail TouchPoints

MARCH 29, 2023

Apple has begun the pre-release of its new Pay Later offering, which was first announced at the company’s developers’ conference in June 2022. Pay Later — which will let users split purchases into four payments spread over six weeks with no interest and no fees — is now available for some randomly selected Apple Wallet users in the U.S., and will roll out to all users in the coming months.

Merchant Services 311

Merchant Services Payments Payment Services PayPal 311

Ecommerce Platforms

MARCH 27, 2023

In today’s Shopify Envy theme review, we’re taking a closer look at a popular premium theme for Shopify store owners. While there are a handful of free themes available on Shopify for beginners with a limited budget, opting for a premium alternative can be an excellent way to expand your store’s functionality, and improve its visual presence. Just like a theme for your WordPress site, the best Shopify theme will allow you to create a stunning storefront in no time, with minimal effort.

Shopify 104

Shopify Payment Services Beauty and Health Fashion 104

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Forrester eCommerce

MARCH 30, 2023

Yesterday, Concentrix announced that they’re entering into negotiations to acquire Webhelp for $4.8B with the transaction expected to close by end of year. This is, of course, quite the acquisition! Webhelp is a well-established player in the contact center outsourcing space (especially in EMEA) and will provide Concentrix with the global coverage they’ve long lacked.

Customer Experience 195

Customer Experience Omnichannel Customer 195

RetailDive

MARCH 27, 2023

Three courts had already rejected an attempt from Lampert and other lenders to wring millions more from what’s left of the former retail giant.

Other 126

Other Retail 126

Retail TouchPoints

MARCH 27, 2023

Kendra Scott has had philanthropy as part of its corporate DNA since the company launched in 2002, powered by the commitment to making the world a better place of Founder, Designer, and Executive Chairwoman Kendra Scott herself. Scott and her company are continuing to build on their efforts to this day, most recently with the launch of the Kendra Scott Foundation on March 8 — International Women’s Day. “ I have always strived to use my talents to improve the lives of others, especially women who

Jewelry 306

Jewelry Arts Books Other 306

Ecommerce Platforms

MARCH 27, 2023

In today's fast-paced digital world, users expect sites to load quickly and efficiently. Slow website speed can lead to frustrated customers, decreased sales, and lower search engine rankings In this article, we will explore the importance of page speed for your Shopify store, the factors that affect website speed, and tips and techniques for optimizing the speed to provide a better user experience and improve your store's performance.

Shopify 104

Shopify eCommerce Platforms Payment Services eCommerce 104

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

Forrester eCommerce

MARCH 30, 2023

BRAND ENERGY REBOOT In 2017, we introduced a seminal approach to understanding a brand’s performance: Forrester’s Brand Energy framework. Based on a survey of 4,436 US online adults, we combined iterative data-mining techniques and structured equation modeling to test millions (yes, millions!) of models that mapped perception of brand strength to business outcomes.

Customer Experience 195

Customer Experience B2C Customer Marketing 195

RetailDive

MARCH 28, 2023

The retailer claims the decision was planned, while watchdog groups have ramped up pressure on such efforts over concerns they serve as stealth marketing to kids.

Marketing 129

Marketing Retail 129

Retail TouchPoints

MARCH 28, 2023

Dollar General is rapidly expanding its DG Media Network (DGMN) through partnerships with Meta and LiveRamp. The Meta partnership will enable DGMN’s brand partners to reach Dollar General’s more than 90 million unique customer profiles across the Meta ecosystem. LiveRamp helped run a campaign aimed at giving brands the insight needed to better collaborate with DGMN to reach rural customers.

Customer 298

Customer Customer Data Improvements Marketing 298

Ecommerce Platforms

MARCH 27, 2023

Now that ChatGPT has been tried by almost every person in the ecommerce business, machine learning is becoming more and more normalized. It’s also a lot more accessible to small and medium business owners. Want to understand what machine learning is and how it can be used to benefit your business? Here’s a quick breakdown. What is Machine Learning? Machine learning is a branch of applied computer science that deals with training artificial intelligence to conduct certain operations without needi

eCommerce 104

eCommerce Payment Services Payments Recommendation 104

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Online Retail