Retail TouchPoints
JULY 26, 2022
Editor’s note: This article has been condensed and repurposed from an existing article from Salesforce. With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. In the face of these challenging factors, the stars are aligning to deliver another “unprecedented” holiday season for the retail industry.
Salsify
JULY 26, 2022
By working together to build strong, collaborative partnerships, brands and retailers can reach new audiences and boost sales.
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Store Growers
JULY 26, 2022
Last Updated on July 26, 2022. Google’s Customer Match allows advertisers to leverage customer data to reconnect to previous customers and find new ones across the Google Ads network. This feature helps you leverage the customer information that you’ve collected from buyers or prospects to target with a variety of ads. In this article, we’ll dive deeper into what Customer Match is, and share 7 strategies of how you can leverage it in your campaigns.
Forrester eCommerce
JULY 29, 2022
After years of spending lavishly on growth, Amazon cut costs in Q2 2022, reducing headcount by 6% and, according to CEO Andy Jassy, “improving the productivity of [its] fulfillment network.” As a result, Amazon reported a $2 billion loss, marking the business’s second consecutive quarterly loss, which hasn’t happened since 2014. Amazon’s revenue rose 7.2% […].
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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.
Retail TouchPoints
JULY 29, 2022
The B Lab network at B Corp has named TOMS as a Best For The World: Community award winner, with the footwear and lifestyle company ranking among the highest verified scores in the sustainability nonprofit’s B Impact Assessment. These awards highlight the work of global Certified B Corporations with verified B Impact Scores that rank in the top 5% within the categories of community, customers, environment, governance and workers for their B Impact Assessment.
BigCommerce
JULY 28, 2022
BigCommerce is proud to share that it has received high honors as a top solution in the 2022 Paradigm B2B…
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
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Forrester eCommerce
JULY 27, 2022
Is your organization starting to embrace the idea that value for customers matters? Great. But your organization cannot “deliver” it. No one can. That’s not how value works. Check out this 90-second video below (no audio) to learn: Three truths about value for customers that explain why no organization can “deliver” it.
Retail TouchPoints
JULY 29, 2022
By now we’ve all heard the news that brand loyalty is in decline. But Rebecca Brooks, CEO of market research consultancy Alter Agents , sees it differently — in her view, “shopper promiscuity” on the rise. “People think about promiscuity in a sexual context, but what we really mean here is an openness, a willingness to try something new ,” said Brooks in a session at the Retail Innovation Conference & Expo (RICE) earlier this year.
Groove
JULY 29, 2022
The Past Early Days Originally founded in 2006, this now-monolith of an eCommerce platform had humble beginnings. When founders Tobias Lütke and Scott Lake started an online snowboarding shop, they found themselves looking for features that the platforms on the market didn’t have available. Instead of simply dealing with the issues that so many others face, they took the initiative and built their own.
My Wife Quit Her Job
JULY 24, 2022
Mompreneurs are crushing it at home and work! But what’s attracting mothers to entrepreneurship? For starters, running a business gives moms much-needed flexibility to manage their work and their households. Moms get to prepare their own schedules and structure their days according to their needs. In this post, I share the stories of 16 inspiring mompreneurs that I’ve interviewed personally on my podcast, each with a different business model.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Forrester eCommerce
JULY 25, 2022
When a customer opens a mobile banking app, they are usually trying to complete a specific task: paying a bill, seeing how much money they have left for the month, finding a recent transaction, requesting money from a friend, etc. But banking customers increasingly want more and better features on these apps. Forrester’s Mobile Banking […].
Retail TouchPoints
JULY 26, 2022
Walmart has adjusted its Q2 and full year 2022 profit outlook, as the retail giant expects shoppers to cut back on extraneous spending in favor of staples like groceries. This potential bellwether for retail as a whole caused share prices to drop at multiple leading companies, including Walmart, Amazon and Target , as investors prepared for a slower second half of the year.
Groove
JULY 24, 2022
Looking to bring their online presence into 2022, Dippin’ Dots contracted Groove Commerce to create an all-new eCommerce store that would update their outdated BigCommerce instance. The primary goal of this project was to capture the fun and imaginative spirit that Dippin’ Dots has embodied for so many years, while also enabling customers to purchase products online.
BigCommerce
JULY 27, 2022
What do sports and ecommerce content have in common?
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Forrester eCommerce
JULY 29, 2022
When you strip a song down to its base, you end up with a simple acoustic version, free of overproduction or electronic distractions. The most striking example of this for me is Eric Clapton’s version of “Layla” from MTV Unplugged. When you strip a contact center down to its base, you end up with one-on-one […].
Retail TouchPoints
JULY 27, 2022
Dollar General is planning to build three 1 million-square-foot distribution centers in an approximately $480 million combined investment to support the growing DG Private Fleet presence. At full capacity, the facilities, to be located in North Little Rock, Ark.; Aurora, Colo.; and Salem, Ore., will create up to 1,100 jobs. The North Little Rock DC represents a $140 million investment, and it will serve as a dual facility capable of supporting the perishables-focused DG Fresh supply chain networ
Ecommerce Platforms
JULY 25, 2022
Marketed as “Selling for starters,” the Shopify Starter plan is an entry-level ecommerce plan from Shopify , which helps users sell products online without complicated tools, high pricing, or even the need for your own website. In this Shopify Starter plan review, we explore the differences between this plan and the rest from Shopify, by touching on facets like pricing, features, and customer support. .
lateshipment
JULY 25, 2022
Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. They want e-commerce brands to treat them with the proper experience that can lead them to shop again. However, most brands unwillingly make the mistake of not giving the same level of attention to their post-purchase as they do to their pre-purchase.
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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.
Forrester eCommerce
JULY 29, 2022
Recently released Office of Management and Budget (OMB) memo M-22-16 outlines, and further aligns, Federal Civilian Executive Branch (FCEB) agencies’ FY2024 budgetary considerations for cross-agency cybersecurity investments. The guidance in M-22-16 provides enables federal civilian agencies to properly assign cyber initiative funding towards the most critical areas of cybersecurity.
Retail TouchPoints
JULY 28, 2022
Saks OFF 5 TH and Rent the Runway have teamed up to provide Saks OFF 5 TH customers with access to pre-owned designer fashion. A curated collection of pre-owned merchandise from Rent the Runway, spanning hundreds of styles from more than 60 designer brands, is now available in a dedicated section of SaksOFF5TH.com at prices up to 85% off MSRP. All items being offered have been deemed “excellent condition” by Rent the Runway and will be identified on SaksOFF5TH.com by a Rent the Runway-specific b
GetElastic
JULY 28, 2022
With the expansion of eCommerce in recent years, the demand for tax software has simultaneously increased. According to Fortune Business Insights , “the global tax management software market size was USD 5.24 billion in 2018 and is projected to reach USD 11.19 billion by 2026, exhibiting a CAGR of 10.4% during the forecast period.” This growth is primarily due to the rising volume of financial transactional data captured by many businesses.
lateshipment
JULY 29, 2022
Did you know that the chances of you doing business with a shopper is close to 4x more during the holiday season than on regular days? That means, the holidays are the perfect time for you to make a strong impact on prospective customers and increase sales. But think about this, what if you could do more than just finishing a sale? What if you could improve your retention rates and turn a one-time holiday shopper into a lifetime customer?
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Forrester eCommerce
JULY 28, 2022
In Q2 2022, Spotify’s revenue, advertising, and monthly active users (MAUs) grew, defying fears that inflation and subscription fatigue would weaken demand. Spotify’s strong Q2 2022 performance continues the company’s rebound from its bouts with cancel culture in Q1 2022. Advertising Growth Is Solid, But Subscriptions Bolster Business Unlike Snap and Twitter, whose revenues fell […].
Retail TouchPoints
JULY 29, 2022
Luxury fashion house Hugo Boss has rolled out digital dressing room technology from Reactive Reality across its websites in Germany, the UK and France. With the integration of Reactive Reality’s AR-based solution PICTOFiT, Hugo Boss customers can now create personalized mannequins that match their exact body measurements, then browse products and try on different combinations in a virtual dressing room.
Wiser
JULY 25, 2022
The world of sales is constantly changing. If your business has any hope of keeping up, then optimizing your sales process is the way to go. But optimization is an ongoing ordeal. Even if you have a well-established business and are making decent enough revenue, your company’s future depends on your ability to grow and keep up with your customer base.
RetailDive
JULY 26, 2022
The e-commerce juggernaut said it’s offering a new digital wallet service to its sellers and planning to roll it out more broadly over the “next few months.
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Forrester eCommerce
JULY 28, 2022
As I wind down the last few days of my Forrester career before I retire, I am very conscious of the fact that I am leaving behind two customer experience (CX) analysts who are in various phases of creating a Forrester Wave™. I won’t be here to see them through the process, so I wrote […].
Retail TouchPoints
JULY 26, 2022
In 2014, fashion veteran Christopher Molnar decided to go after a white space he felt was being overlooked by the big fashion houses — premium essentials. A $68 T-shirt might seem like a tough sell, but eight years on, Molnar’s brand Goodlife C l othing has a host of top-tier wholesale partners, a booming DTC business and, most importantly, a cult following of customers that keep coming back.
Ecommerce Platforms
JULY 26, 2022
As one of the most affordable, powerful ecommerce platforms on the market, Shopify continues to increase its user-base. Naturally, new users may have some questions about how to get to the Shopify Admin page, and even how to use the Shopify Admin once there. . If you check articles and tutorials online, it’s important to know that the Shopify Admin goes by many names.
Digital Doughnut
JULY 27, 2022
Picture the scene. Your business spends tens — or even hundreds — of thousands of pounds developing a branded mobile app. Your customers open it, find it useful, and even enjoy using it. You have their attention, their interest, and an opportunity to capture their data. Great job. But what happens next?
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
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