Retail TouchPoints

NOVEMBER 17, 2022

With the holiday season on the horizon, brands are looking to gain an advantage over industry competition. Considering many customers will be buying some, if not all, of their holiday gifts online, identifying ways to capitalize on increased ecommerce demand can make or break an organization’s holiday profit potential. As the state of retail technology advances, companies are learning how to leverage artificial intelligence (AI) and machine learning (ML) tools to provide more bespoke shopping ex

Customer Experience 298

Customer Experience Customer Omnichannel eCommerce Platforms 298

Ecommerce Platforms

NOVEMBER 17, 2022

Looking for a complete ecommerce checklist that will help you to grow your online business? Look no further. You’ve built your ecommerce store , found customers who enjoy your products, and accelerated operations, until…you hit a plateau. At some point, every small business and large business starts seeing sales slow down. It’s not because you’re doing something wrong, but rather, a natural part of the business process, where you inch closer to claiming your complete portion of the market.

Social Media 249

Social Media Merchant Services Shipping Costs eCommerce 249

Kissmetrics

NOVEMBER 14, 2022

As a website owner, do you feel as if the line between a good user experience and optimal search engine optimization (SEO) is a tightrope? It’s not uncommon to feel like you have to prioritize one over the other. When it comes to minimalist website design, that feeling becomes more pronounced. After all, search engine optimization requires ample content for optimization.

SEO 149

SEO Web Design Definition Mobile 149

iVend

NOVEMBER 14, 2022

Online shopping is here to stay – over half (56%) of US shoppers prefer online , and quarter of the entire global population has made at least one purchase online. A mobile retail strategy is critical to the success of retailers. The biggest reason is convenience – and when you’re shopping online, there’s nothing more convenient than a tablet or smartphone.

Mobile 98

Mobile Retail Social Media Magento 98

Advertisement

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

RetailDive

NOVEMBER 14, 2022

Brands are diving into virtual environments to connect with young consumers. But are these digital spaces just billboards for brands, or can they have tangible benefits?

Retail 143

Retail Consumer 143

Retail TouchPoints

NOVEMBER 14, 2022

Retailers today are faced with mounting pressure to maximize their bottom lines while maintaining cost expectations for consumers. But amid volatile market changes, ever-evolving customer expectations and increased competition online, this is increasingly challenging to realize. Enter artificial intelligence (AI). Many retailers are turning to AI to help boost productivity while keeping costs in check.

Customer Loyalty 360

Customer Loyalty Operations Improvements Customer Experience 360

Forrester eCommerce

NOVEMBER 15, 2022

Amid geopolitical instability and economic turbulence, organizations will need to earn consumer trust to thrive. Read our predictions to help strengthen your firm’s trust strategy.

Consumer 195

Consumer Banking Customer 195

Ecommerce Platforms

NOVEMBER 15, 2022

Let's be honest – ecommerce is the online money-making opportunity of the decade. ecommerce sales reached $5.2 trillion in 2021, and it's set to hit $8.1 trillion in the next few years. . But, many are reluctant to open an online store because they think it's too complicated or expensive. But the truth is, it's not necessarily as hard as you might think.

eCommerce 197

eCommerce Shipping Costs Payment Services Shopify 197

Retail TouchPoints

NOVEMBER 14, 2022

3D and AR design studio QReal is moving deeper into direct commerce with the launch of the new multi-brand, multi-category shopping app TRYO. With more than 500 items at launch — including products from Cartier , Gucci , Adidas , New Era and Rolex — TRYO wants to “revolutionize how people shop online” by making AR try-on experiences more easily accessible to both shoppers and brands.

Consumer 340

Consumer Multi-channel Payment Services Social Media 340

My Wife Quit Her Job

NOVEMBER 14, 2022

As ecommerce platforms, Shopify and WordPress are both solid choices, but each one appeals to a different type of user. Don't invest time and money setting up your online store only to discover that your sales platform isn't working how you need it to. This Shopify vs. WordPress comparison will help you choose the best platform. The post Shopify Vs.

Shopify 296

Shopify eCommerce Platforms eCommerce 296

Advertisement

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Forrester eCommerce

NOVEMBER 18, 2022

This week NVIDIA announced a multi-year collaboration with Microsoft to build a cloud-based artificial intelligence (AI) supercomputer. With this partnership, Microsoft Azure will be the first public cloud to leverage NVIDIA’s full AI stack – chips, networking, and software. More specifically, the supercomputer will be powered through a combination of Microsoft Azure’s scalable ND- and […].

Information 195

Information Technology Operations 195

lateshipment

NOVEMBER 18, 2022

Not getting enough conversions despite getting more visitors? It’s time to include quality video content in your e-commerce website and marketing process. Also, videos can help you attract more potential customers and build your brand apart from encouraging them to shop. Ready to get started? Here are ways you can use videos in your existing practices and maximize conversions as a result.

eCommerce 130

eCommerce Marketing Information Small Business Retail 130

Retail TouchPoints

NOVEMBER 16, 2022

Inflation continued to loom in Q3 2022 and it has proven to be the defining force for many retailers. Walmart ’s comparable sales rose 8.2% as shoppers flocked to the retail giant for inexpensive groceries, while Target ’s comparable sales rose 2.7% as it engaged in deep discounts to clear excess inventory. Price-conscious shoppers proved to be to a double-edged sword for ThredUP — the retailer saw 7% sales growth year-over-year, but margin and profit both fell as deep discounts by traditional r

Food and Beverages 322

Food and Beverages Apparel Operations Travel 322

Wiser

NOVEMBER 14, 2022

Picture this: you want to brush up on your ping pong skills and decide it’s time to reinvest in a new pair of paddles to get the ball rolling. So, you turn to online shopping. You find the paddles you want, a pack of balls, and you’re about ready to check out. Then, suddenly, you see a recommendation: a book to help you improve your ping pong game. You sure could use it, it’s been a while since you’ve played and you’re a little rusty.

Social Media 145

Social Media Customer Banking B2B 145

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

Forrester eCommerce

NOVEMBER 18, 2022

The battle between hyperscalers and European cloud providers to conquer the European public cloud market is getting more contentious over the issue of data sovereignty. It now involves new actors, new concerns, and new weapons. Here a few of the main facts that will most probably influence the European cloud scenario moving forward. Growing Complexity […].

Marketing 195

Marketing Customer 195

lateshipment

NOVEMBER 17, 2022

Auzerais went from baking for friends to building a DTC bakery empire in a week. Yes, you read that right. This exponential growth has been documented by multiple publications. Currently, Blondery ships over 75,000 shipments per week nationwide. So how did this huge success happen, and how does Auzerais handle it all? We sat with her in a conversation to learn about her brand – Blondery. .

Shipping Costs 130

Shipping Costs Shipping Social Media eCommerce 130

Retail TouchPoints

NOVEMBER 14, 2022

Last week at the inaugural Delivering the Future event, Amazon welcomed the outside world to its new robotics manufacturing facility, BOS27, in Westborough, Mass. But the 350,000-square-foot facility — which opened in October 2021 and brings together research and development labs — was only part of the draw. Amazon unveiled a number of new technical innovations set to be deployed across its operations, including a lighter, more durable drone for deliveries and a new robotic system than can handl

Fulfillment 321

Fulfillment Blog Operations Technology 321

Omniconvert

NOVEMBER 18, 2022

Read on and discover what Customer Stickiness means, its importance, and how it relates to sustainably growing your business. The post Customer Stickiness and its connection to Customer Loyalty appeared first on Omniconvert Ecommerce Growth Blog.

Customer Loyalty 140

Customer Loyalty Customer Blog eCommerce 140

Advertisement

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

Forrester eCommerce

NOVEMBER 17, 2022

Loyalty marketers, the scope of your job just expanded. And before you panic, it’s a good thing. Loyalty marketers have conventionally focused their efforts on customers post-purchase: increasing customer retention, enrichment, and advocacy. But brands and customers alike have faced unprecedented challenges over the last few years, including a pandemic, supply chain issues, and social […].

Customer 195

Customer Customer Retention Supplies Marketing 195

lateshipment

NOVEMBER 15, 2022

Exceptional customer support is not an option but a necessity. Especially if you’re part of an e-commerce business, there can be no second thoughts when it comes to a great customer support service, as it plays a huge role in positive customer experiences (CX), which then further leads to repeat purchases. However, high o rder volumes, i ncreased customer support requests, etc, can be a burden in your commitment to provide a quality support service.

Customer 130

Customer Social Media eCommerce Shipping Costs 130

Retail TouchPoints

NOVEMBER 18, 2022

Organized retail crime (ORC) is a growing concern for retailers of all sizes. Groups of professional thieves are systematically targeting retail establishments to steal easily resold merchandise such as pharmaceuticals, groceries, diapers and beauty supplies. The value of each hit is intentionally kept small enough to avoid attracting attention from law enforcement, but add it all up and the cost to the industry is enormous.

Retail 304

Retail Operations Magazine Shopping Carts 304

FastSpring

NOVEMBER 16, 2022

Out of the Park Developments quadrupled sales in South Korea — the fourth-largest video game market in the world — by localizing its benchmark game into Korean. I spoke to Richard Grisham , past COO of Out of the Park and current Director of Business Development at Com2Us — a Korean development company that acquired Out of the Park in 2020. Stream our conversation below for insights into: How to successfully roll out a localized version of a game Running “microcampaigns” for better ROI on your g

Games 102

Games Demo Subscription Marketing 102

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Forrester eCommerce

NOVEMBER 17, 2022

This time of year, I’m talking to many marketing operations leaders about fiscal-year planning — revenue planning, marketing planning, and campaign planning. These leaders are being asked to deliver operational excellence with reduced budgets and resources. And yet the work of marketing hasn’t changed. The phrases “do more with less,” “maximize efficiency and effectiveness,” and […].

Operations 195

Operations Marketing B2B 195

lateshipment

NOVEMBER 12, 2022

The festive season is always a golden time for eCommerce store owners – online holiday spending broke records in 2021 and is poised to go even higher in 2022. Shoppers are in a spending mood. They have long lists of items they wish to buy, and your store should welcome them stocked! With their tastes and preferences more nuanced than ever, you should offer the shopping experience they desire and deserve.

Shipping Costs 130

Shipping Costs Fulfillment eCommerce Shipping 130

Retail TouchPoints

NOVEMBER 17, 2022

Charlotte Tilbury is the latest brand to launch a metaverse experience for the holiday season. Charlotte’s Beauty Realm is a 3D virtual shopping experience developed in partnership with Obsess to give shoppers access to “a magical, multidimensional” holiday wonderland. The beauty brand is no stranger to immersive online environments; it first partnered with Obsess to launch a holiday-themed VR online store in 2020 and added social shopping features to this 2D experience in 2021.

Gifts 293

Gifts Games Technology Customer 293

RetailDive

NOVEMBER 18, 2022

The athletics brand also released its first collection of NFT wearables as it accelerates a “community-based, member-first, open metaverse strategy.

143

143

Advertisement

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

Forrester eCommerce

NOVEMBER 17, 2022

One of the most popular attractions at Forrester’s B2B Summit EMEA is the Analyst 1-on-1s. Analyst 1-on-1s provide delegates with the opportunity to book a discussion with an analyst on a specific topic or get deeper insight on a particular piece of research. Here’s a summary of the hot topics discussed during this year’s marketing […].

B2B 195

B2B Operations Marketing Books 195

Salsify

NOVEMBER 17, 2022

Salsify publishes a new guide explaining how brands can use a product data management solution to satisfy the needs of direct-to-consumer (DTC) shoppers.

Download 118

Download eCommerce Management Consumer 118

Retail TouchPoints

NOVEMBER 18, 2022

Deliveries from more than 2,000 Rite Aid stores in 16 states will be powered by the Grubhub Marketplace , making thousands of the retailer’s OTC, wellness products and snacks more accessible to consumers. Rite Aid items are now available on the Grubhub+ membership program, which offers no-fee deliveries on orders of $12 or more. Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenien

POS 290

POS Point of Sale Customer Experience Supplies 290

RetailDive

NOVEMBER 16, 2022

Why isn’t the sky darkened by drones yet? Why do cash registers still exist? Will the robots take all sales floor jobs? We consider the answers to these and more.

132

132

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Online Retail