Sat.Apr 06, 2024 - Fri.Apr 12, 2024

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6 Post-Purchase Pain Points & Solutions for E-commerce Customers

lateshipment

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). However, a customer’s journey with your e-commerce business is filled with multiple issues regarding the website, payment, checkout, and much more… But our focus is not on these issues.

eCommerce 130
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The History of eCommerce with Rob Snell of GunDogSupply.com

Groove

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Rob Snell of Gun Dog Supply In this episode of the eCommerce Masters Podcast, host Ethan Giffen sits down with a pioneering figure in the world of eCommerce, Rob Snell, co-owner of Gun Dog Supply. With nearly three decades of experience, Rob, alongside his brother Steve, has transformed a passion for outdoor sporting into a thriving online business.

eCommerce 195
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Ecommerce Marketing Trends: Lessons from 'Stanley Cup' Success"

Salsify

The Stanley Quencher H20 Flowstate Tumbler , otherwise known as the “Stanley cup” (not to be confused with the hockey trophy) has become a status symbol.

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Unlock the Power of AIOps

Forrester eCommerce

Businesses are increasingly reliant on technology to drive growth and innovation in a rapidly evolving digital landscape. The growing complexity of IT infrastructures creates a daunting task to manage and optimize systems especially while maintaining a vital business-IT alignment. This is where AIOps and observability come into play.

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Balancing Customer Loyalty in an Age of Growing Business Costs

Retail TouchPoints

Since 2020, the global economy has sat on pins and needles as the fallout from COVID-19 rippled through 2021, 2022 and 2023. But the resilience of the American consumer prevented an all-out economic disaster. Time and time again, consumers kept the economy chugging along despite the bleak forecasts from leading economists. Early on, they were powered by pandemic relief checks from the U.S.

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15 Shopify Website Examples To Inspire eCommerce Site Design in 2024

Groove

At Groove, we work with several eCommerce platforms, and Shopify is one of the most versatile and easy-to-use options to start selling. As of February 2024, there are more than 4.5 million Shopify stores online. This means there are plenty of Shopify website examples you can browse to get ideas and learn best practices. The question is, how do you know which Shopify store examples you can browse to learn best practices for how to design your own store?

Shopify 195

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Ask Profitero: the first AI eCommerce data analyst

Profitero

3 things we’ve learned while building our AI assistant, Ask Profitero 1. Learn to make a peanut butter and jelly sandwich If you had to teach an alien from outer space to make a peanut butter and jelly sandwich, how would you write the instructions?

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Amid Downturn, Ecommerce Investor Perseveres

Practical eCommerce

Roman Kahn's ecommerce holding company seeks aquisitions, albeit cautiously. The post Amid Downturn, Ecommerce Investor Perseveres appeared first on Practical Ecommerce.

eCommerce 101
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Retailers Get Real with AI: Four AI-Powered Apps We’ll See this Year

Retail TouchPoints

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. With these kinds of results, it is no wonder 81% of retail leaders feel an urgent need to deploy AI this year, according to a Google report.

Retail 290
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Low AIQ Threatens Employees, Customers, And Your AI Initiatives

Forrester eCommerce

The bright light of AIQ shines in this office. Image source. Low AIQ Undermines Your AI Ambitions If you’re like most leaders we speak with, you’re still figuring out generative AI and other AI solutions for employees. You’re also underestimating the amount of training and upskilling your employees need to productively use these tools.

Customer 491
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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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BigCommerce Multi Storefront: Pros, Cons, Features and Review [2024]

Groove

One database. Multiple storefronts. BigCommerce MultiStorefront makes the creation of separate stores for certain demographics easy. You can create one database with all of your products and link them to specific storefronts to make it easier to target certain demographics. You may want to sell certain products on Amazon and others on Ebay or another platform.

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531: A Proven Method To Grow Your Social Media Following In 30 Days

My Wife Quit Her Job

For the month of April, we’ve been running a challenge in our Profitable Audience Class that has dramatically increased the social media following for the students in the course. If you’re interested in growing your YouTube, TikTok or Instagram channels fast, then listen to this episode! What You’ll Learn Strategies to grow your social media following The results of our video challenge The secret to growing any social media account Sponsors SellersSummit.com – The Sellers

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Best Buy Adds Generative AI to its Customer Service Toolkit

Retail TouchPoints

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. As early as late summer, Best Buy customers in the U.S. will be able to connect with a gen AI-powered virtual assistant for help with tasks like troubleshooting product issues , rescheduling or combining order deliveries , managing software , Geek Squa

Customer 290
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Intel Bets On AI Everywhere And Demand For Smaller, Targeted LLMs

Forrester eCommerce

Tech leaders are rethinking their strategic partnerships because silicon matters again. Whether your infrastructure is in the cloud, on-premises, or at the edge, or any combination thereof, the accelerators and specific features in your silicon can make an enormous difference to what you can do with AI and how quickly you can roll it out.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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BigCommerce Feedonomics: A Framework for Omnichannel Growth

Groove

When selling products across multiple eCommerce platforms, strategic visibility and streamlined product management are two important business goals. And one of the biggest keys to mastering the art of product feed management is using the right tools. With Feedonomics from BigCommerce , eCommerce store owners can easily manage product feeds across numerous channels, including Google Shopping, Amazon, eBay, and more.

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530: The Must Have Pet Products To Sell Online | A Recap Of The Pet Summit

My Wife Quit Her Job

This past week, Toni gave 4 talks at the annual Pet Summit in Orlando, Florida which is a conference that covers all things related to pet products sold online. In this episode, she gives a recap of the Summit along with the hot products to sell in the pet industry. What You’ll Learn The details of the Pet Summit and who should attend How to make a profit selling Pet products Which pet products are hot Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I

eCommerce 296
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Best Buy, Microsoft Celebrate Earth Month by Turning ‘E-Waste’ into Couture

Retail TouchPoints

Best Buy , one of the largest retail collectors of e-waste in the U.S., is partnering with Microsoft on a new activation designed to inspire consumers to recycle their unwanted laptops and tablets. During Earth Month in April, customers can bring in any eligible laptop or tablet to a Best Buy store for recycling and save $50 on a Surface device. These recycled devices will then be used for an innovative contest powered by Junk Kouture , a youth-focused sustainable fashion competition.

Fashion 289
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Why Brand And Reputation Programs Should Be More Than Just Air Cover

Forrester eCommerce

Most marketing leaders run top-level brand and reputation programs as a primary way of building awareness. These are the advertising or thought leadership initiatives intended to provide a compelling yet broad brand story — but they often aren’t well connected to buyer needs and demand programs.

Marketing 284
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Omnichannel E-Commerce: Drive More Revenue at Less Cost

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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fabric and Bounteous x Accolite to support “Store of the Future”

Fabric

A headless and modular technology built by e-commerce pioneers and made for modern e-commerce experiences. Request a platform demo today!

eCommerce 246
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Is Shein Legit And Safe? Read This Before You Buy

My Wife Quit Her Job

Over the years, Shein has become the go-to online retailer for fashionable and affordable clothing. But is Shein legit and safe to shop from? What can you buy there and is Shein an ethical company? Shopping from Chinese stores like Shein comes with its own set of challenges, including delays in shipping, subpar customer support, and sometimes poor quality items.

Fashion 295
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Inside Westfield Century City’s Infrastructure Supporting Experiential Retail

Retail TouchPoints

Now embarking on its 60 th year in business, Westfield Century City has become a beloved Los Angeles institution — one that has evolved alongside its broad demographic of Angelenos. It is this broad demographic, and its fast-evolving behaviors and expectations, that has inspired the team to invest more thoughtfully into events, experiential retail and activations that people love.

Retail 278
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Building A Zero Trust Roadmap: A Practical Guide

Forrester eCommerce

ZT strategies are often undermined by overly ambitious or haphazard implementation plans that ultimately become incomplete projects and end up stalling or getting scrapped. Successful zero trust implementations tackle fundamental organizational and technology problems before embarking on ambitious transformation projects.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Lessons Learned From a Career of Replatforming

Fabric

Well, here we go! This is the first in a series of posts on “ Replatforming.” I’ve never written a blog series before. I think I’ve written three blog posts in total! My first was about 8 years ago when I worked for Vitacost/Kroger. That’s it because I’ve spent fifteen-plus years helping retailers with replatforming efforts. Replatforming brings up all kinds of connotations.

eCommerce 130
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12 Jobs That Make You Rich Fast [Updated For 2024]

My Wife Quit Her Job

When you dream of a future filled with success and financial freedom, choosing the right career path is the first step. In this post, we’ll look at 12 jobs that make you rich fast, what you need to know to get started, and how much you can earn. Whether you’re just starting to plan your career or thinking about making a change, this guide will help you find the jobs that could lead to a big payday.

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The Dark Side of the Surveillance Economy and What Retailers Should Do About It

Retail TouchPoints

Businesses across the spectrum have benefited hugely from the rise of the “ surveillance economy ” — the business of gathering and using data about consumer behavior for profit — but the impact to consumers is much less straightforward. Yes, consumers now have access to never-before-seen levels of personal technology and convenience, but the idiom “there’s no such thing as a free lunch” also has never been more true.

Retail 278
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Assess Your Readiness To Become A High-Performance IT Organization

Forrester eCommerce

Every business and organization is unique. A one-size-fits-all approach to IT doesn’t exist. With a high-performance IT strategy, you will tailor your capabilities – technologies, skills, and practices – to continuously improve business outcomes with technology – whatever those outcomes are that year or for that initiative.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Lessons Learned From a Career of Re-Platforming

Fabric

Well, here we go! This is the first in a series of posts on “ Re-platforming.” I’ve never written a blog series before. I think I’ve written three blog posts in total! My first was about 8 years ago when I worked for Vitacost/Kroger. That’s it because I’ve spent fifteen-plus years helping retailers with re-platforming efforts. Re-platforming brings up all kinds of connotations.

eCommerce 130
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Upcoming Changes to iDeal, Giropay, and Webmoney on FastSpring

FastSpring

Background: As part of our ongoing commitment to providing you with the best possible experience, we’re streamlining our payment methods to ensure the highest standards of safety and compliance. In alignment with this commitment, certain payment methods are being carefully evaluated and, where necessary, removed. This proactive measure enables us to maintain a robust security framework, protecting both your interests and the integrity of our services.

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From Custom Worlds to Contextual Ads: Unlocking the Power of Games Advertising

Retail TouchPoints

Advertisers already have a healthy appetite for games advertising: IAB’s latest study on games advertising found that 40% of advertisers plan to boost spending in this area over the coming year, making it the third-most popular channel for increased investment, after social media ( 47% ) and digital video ( 40% ). But despite these high levels of interest, only a few brands and retailers have fully tapped into the potential of this channel.

Games 278
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Revolutionizing IT Operations Comes with Manageable  Risks

Forrester eCommerce

This is the last of a three-part IT operational insight blog series that aligns with the complementary research reports from Forrester. Click the links for part one and part two of the free blogs for a complete perspective on operational insights delivered by AIOps and observability.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt