FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It turned out that many refund requests happened because the company had failed to inform customers about their upcoming billing cycle,” Jon told us.

Merchant Services 117

Merchant Services Payment Services Subscription Payments 117

My Wife Quit Her Job

JANUARY 26, 2022

Today I’m excited to have Mina Elias on the show. Mina is the CEO of MMA Nutrition LLC where he sells various supplements catering to MMA fighters. In addition to his Amazon business, he also runs a successful Amazon PPC agency. I invited Mina on the show to talk about how to grow a supplements brand and his experiences with the Amazon Launchpad program.

PPC 156

PPC Books Other 156

RetailDive

JANUARY 24, 2022

The opportunity for retailers to get in front of millions of active users to promote or sell physical and virtual goods has officially arrived.

Retail 118

Retail 118

BigCommerce

JANUARY 28, 2022

In 2021, ecommerce experienced another year of pandemic-accelerated growth.

BigCommerce 400

BigCommerce eCommerce 400

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Recommendation

Forrester eCommerce

JANUARY 28, 2022

Digital acceleration means all companies need to understand their technological and social impacts to build customer trust. Responsible and ethical tech efforts will need to be coordinated across the enterprise.

Management 370

Management Technology Customer Customer Experience 370

Retail TouchPoints

JANUARY 26, 2022

I used to live near the Palisades Mall in Nyack, N.Y. For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. But nothing much happens on its outside , except for signage big and bright enough to be seen by speeding cars on the interstate highway it abuts. Making more creative, engaging use of all this essentially wasted outside space will be one of the key elements of successfully future-proofed malls,

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Outdoor Events Technology Customer Experience 325

SheerID

JANUARY 24, 2022

SheerID announced several exclusive offers for students and teachers to celebrate the International Day of Education on January 24.

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Forrester eCommerce

JANUARY 24, 2022

At the beginning of 2022, Zero Trust faces a bizarre dichotomy; it’s on the verge of becoming the de facto cybersecurity approach while simultaneously having many security practitioners decry it as “just a marketing ploy.” How did we, as the security community, arrive at such a precarious perch? Part of the problem, according to John […].

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Definition Marketing Customer 370

Retail TouchPoints

JANUARY 27, 2022

Lowe’s and Petco are piloting a new store-in-store program that will bring a selection of Petco’s pet products and services to the home improvement retailer. The first Lowe’s + Petco store-in-store will open at Lowe’s Alamo Ranch, Texas location in early February, with plans to expand to 14 additional Lowe’s locations in Texas, North Carolina and South Carolina by the end of March 2022.

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Supplies Improvements Mobile Customer 321

Groove

JANUARY 28, 2022

You may have heard buzz on the internet lately such as “I made $20,000 my first month with Shopify dropshipping!” Most of us ignore these types of posts as we inherently feel that they are too good to be true, which they probably are. While most people will not make $20,000 in their first month of dropshipping, it is a legitimate and viable business opportunity that many eCommerce retailers are currently using.

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Shopify eCommerce Shipping Costs Merchant Services 195

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

My Wife Quit Her Job

JANUARY 24, 2022

When you purchase wholesale products from China, you will need a method to ship your cargo from China to the United States (or wherever you reside). Depending on the mode of transport and the weight and dimensions of your shipment, delivery times and shipping rates will vary. This post will provide you with an overview of your shipping options and answer the following questions about importing from China.

Shipping Costs 156

Shipping Costs Shipping Fulfillment eCommerce 156

Forrester eCommerce

JANUARY 25, 2022

CRM strengthens customer relationships, drives company revenue, and as such becomes a C-level priority. CRM technology expands into adjacent tech areas as it broadens its mandate. It bleeds into the mid-office, encroaches on core contact center operations, and supports core employee workflows. Insights from CRM uplevel customer and employee engagement, driving operational excellence.

Operations 369

Operations Technology Customer B2B 369

Retail TouchPoints

JANUARY 27, 2022

Registration has officially opened for The Retail Innovation Conference & Expo (#RICE22), which will take place May 10-12, 2022 at McCormick Place Convention Center in Chicago. The conference and expo, led by leading retail community and media company, Retail TouchPoints , will feature three tailored events that are designed to meet the needs of different business units and functions: Retail Innovation Summit (RIS), Internet Retailer (IRCE) and Design:Retail (DRCE).

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Events Retail Internet Retail Workshop 316

Groove

JANUARY 26, 2022

A B2B content marketing strategy is vastly different from that of B2C. Before getting started with content marketing, be sure to understand who your audience is, their purchasing behaviors and how you want to interact with them. Remember to communicate how your company is capable of solving the challenges they’re facing in their business. 4 B2B Content Marketing Strategy Tips For Success. 1.

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B2B Marketing Reference SEO 150

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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

B2C

Forrester Omnichannel

JANUARY 28, 2022

Digital acceleration means all companies need to understand their technological and social impacts to build customer trust. Responsible and ethical tech efforts will need to be coordinated across the enterprise.

Technology 148

Technology Customer Customer Experience 148

Forrester eCommerce

JANUARY 25, 2022

CRMs are expensive. They cost companies between $1,200 to $3,600 per seller per year. Despite the cost, there is widespread agreement that companies require CRM technology for their sales organization. I conducted a snap poll on LinkedIn, and 82% of respondents said CRM will continue to be important in the years to come. Yet, when […].

Technology 369

Technology Customer 369

Retail TouchPoints

JANUARY 27, 2022

Walmart has introduced a new signature experience at its incubator location in Springdale, Ark. called “Time Well Spent.” The updated store has new features aimed at amplifying the physical, human and digital design elements in stores, including new lighting, space enhancements and dynamic displays, all of which will be part of the second phase of Walmart’s store redesign project.

Payment Services 312

Payment Services Omnichannel Customer Other 312

GetElastic

JANUARY 26, 2022

If you’re in the eCommerce space, I’m sure it’s no surprise to you that it’s taking a lot more to keep customers engaged and satisfied. It’s been recorded that 47% of consumers report that if they continuously encounter poor customer experiences, they’ll spend money with a competitor, despite having been a faithful customer for years. In addition to more innovative digital experiences and convenient shopping channels, customers also expect to easily find and engage with the products they want, a

eCommerce 148

eCommerce Management Customer B2B 148

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

lateshipment

JANUARY 24, 2022

The transactional order delivery loop does not close with handing over the package to the shipping carrier. As an e-commerce business owner, you need to take control of your post-purchase and constantly be ready to face the risk of your customers’ in-transit packages facing issues. This is because the customers feel that the onus of on-time and issue-free delivery is on the brand they shopped from rather than the shipping carrier. 1-in-3 customers abandon a brand after just one incident involv

eCommerce 130

eCommerce Shipping Costs Shipping Customer 130

Forrester eCommerce

JANUARY 26, 2022

Marketers — and especially martech vendors — talk a lot about customer journeys and experiences, but they usually mean just the purchase journey as opposed to the entire customer lifecycle. Customer journey orchestration (CJO) platforms enable a more holistic view, and marketers should pay more attention to these adjacent capabilities. As my colleague Joana de […].

Customer 368

Customer Marketing B2C 368

Retail TouchPoints

JANUARY 28, 2022

Approximately 16.6% of all U.S. retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a report from the National Retail Federation and Appriss Retail. Total retail sales reached $4.583 trillion in 2021. The total rate of returns is up from the 10.6% reported during 2020, but despite soaring ecommerce adoption, online returns will remain in line with recent years at 20.8%.

Retail 310

Retail Apparel eCommerce Consumer 310

Liveintent

JANUARY 25, 2022

The start of the new year is the perfect time to reflect and set goals for the months ahead. However, it’s not always the easiest to remain consistent and motivated, so we turned to our LiveIntenters to share their best tips on how they stay focused and motivated. “Creating a weekly to-do list is immensely helpful in not having my goals fall through the cracks, and also having something to look forward to (concerts, trying a new restaurant, etc.) helps push me through the weeks and s

Subscription 127

Subscription Channel Blog Other 127

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Marketing

RetailDive

JANUARY 28, 2022

The retail giant seems to be taking a page from Target's revamp, which in turn has embraced some of the best elements of old school merchandising.

Department Stores 126

Department Stores Retail 126

Forrester eCommerce

JANUARY 27, 2022

It didn’t take long into my tenure with Forrester to realize that there was confusion in the industry regarding AIOps. I touched on this in my “meet your new analyst” blog. Both technology vendors and industry companies openly asked me what the term meant, because they are hearing many variations. They gave me examples of […].

Technology 365

Technology Blog Information Operations 365

Retail TouchPoints

JANUARY 24, 2022

Without customers, retail businesses grind to a halt. That’s why price and merchandise are carefully curated to align with brand image. But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips.

Customer 307

Customer eCommerce Operations Presentation 307

FastSpring

JANUARY 25, 2022

“Acquisition, conversion, and churn often require major cross-functional efforts to improve. Pricing typically requires replacing a small number with a bigger one.” -Patrick McKenzie. This might be one of the greatest quotes on the internet. If you’re not familiar with Patrick’s essays on SaaS (start here ), they are a great summary of what really matters and match my own experience with growth-stage software companies from enterprise to start-ups.

B2B 120

B2B Customer Marketing Management 120

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

RetailDive

JANUARY 27, 2022

"Over the past two years, we prioritized certain strategic projects that distracted us from the laser-focus we needed to have on our core business," Weiss said.

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Forrester eCommerce

JANUARY 28, 2022

Written by Enza Iannopollo, PA Written by Heidi Shey, PA Privacy has become a priority for virtually every company regardless of size, vertical, and geography. Privacy regulations have popped up around the world, including Europe, the US, and China. India will soon be added to the list. Rising customers’ and employees’ privacy expectations are also […].

Customer 195

Customer 195

Retail TouchPoints

JANUARY 27, 2022

A lot has changed since the Neiman Marcus Group (NMG) was founded back in 1907, but one thing that hasn’t changed is the company’s relentless focus on customer service and style. More than a century on, the company still sees high-touch “style interactions” as its key differentiator. The way NMG delivers on that brand hallmark has changed quite dramatically over the last 100+ years though, evidenced by the company’s recent announcement that it plans to spend $500 million on digital technology ov

Recommendation 293

Recommendation Technology Mobile Customer Experience 293

Inflow Insights

JANUARY 24, 2022

With Americans spending an average of four hours a day on social media, it’s increasingly becoming the place customers go to learn about new products and make decisions about what (and whether) to buy. This makes social media critical to the survival of your eCommerce brand. But a successful social media strategy focuses on more than just marketing your products.

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Social Media Customer Loyalty Customer Customer Retention 119

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations