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From Obligation to Opportunity: Make Compliance Your Biggest USP

Retail TouchPoints

The challenging economic environment, intense regulatory pressure and ever-present threat of fraud are creating a perfect storm that’s sweeping across the global payments landscape. Instead of seeing compliance as a painful obligation, it’s time to see it as a springboard for innovation, expansion and collaboration.

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The Real Price of a Data Breach in Retail

Retail TouchPoints

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. Internal and external communication during and after a breach must form part of this exercise.

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Store Policy 101: Understand What This Is, Benefits and Best Practices

lateshipment

It includes all essential information on how you operate and lays down protocols for situations such as returns, exchanges, shipping, etc. Building on the previous point, when your customer service staff has clear-cut rules to follow in varying situations, they are less likely to stutter, dwell, and waste time on customer inquiries.

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Albertsons Halts Kroger Merger, Sues for Breach of Agreement

Retail TouchPoints

Additionally, Albertsons has sued Kroger in the Delaware Court of Chancery, claiming the retailer failed to exercise best efforts and to take any and all actions to secure regulatory approval of the merger. At the time, the two retailers operated nearly 5,000 stores and employed more than 710,000 associates.

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Make Customer Service Your Most Valuable Asset This Holiday Season

BigCommerce

On the other hand, the holiday season is also cause for pain and headaches when it comes to inventory management, high-volume shipping , advertising cost planning , and of course, customer service. But this still doesn’t account for the significant lift in customer service volume during the holiday season.

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When it Comes to Retail Cybersecurity, Do Take It Personally

Retail TouchPoints

From ‘credential stuffing’ to phishing to exploitation of vulnerabilities, cybercriminals have many options to violate consumer data privacy, disrupt store and warehousing operations and execute denial of service. Software management investments focus largely on unification of operations like billing, CRM and inventory operations.

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What to Consider When Incorporating AI into Your Retail Business

Retail TouchPoints

Artificial intelligence has revolutionized the way businesses and individuals operate by using data to power tools that can analyze, respond, predict and create in a manner similar to the human brain. These types of uses should be carefully implemented to ensure compliance with relevant privacy laws. Bias concerns.