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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Our research found that 63% of online shoppers favor live chat with a human being for online customer service, and 37% of those using it are likely to place an order. Automated live chat (bot) was also very interesting, seeing 52% usage. A substantial 31% of online shoppers interacted in-store with customer service.

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RetailX Virtual: How 4 Digital-First Retailers Leverage Tech To Enhance Human Connections

Retail TouchPoints

While Wine.com sells exclusively online, the retailer has built person-to-person connections through a team of wine experts who engage in live chats with site visitors. Before the pandemic, Wine.com had branched into the physical world with live tasting events and winery tours. Wine.com Taps Experts To Ease Selection Process.

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ShipStation Review: Is It the Best Shipping Solution for You?

Ecommerce Platforms

Other notable carriers that ShipStation easily integrates with include: FedEx. It also provides live chat support depending on the price package you choose. For support, the Silver plan provides live chat along with email and community forums. This plan also includes live chat, email and community forum support.

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How to Sell Online – The Ultimate Guide to Go From 0 to $$$

Ecommerce Platforms

Use Live Chat to help potential customers make faster decisions. Use Live Chat to help potential customers make faster decisions. If you want to benefit from that, there's no better way to do it than to get a “live chat” functionality installed on your site. Start blogging. Ask for feedback.

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ShipStation Review (Jan 2023): What You Need to Know

Ecommerce Platforms

Live chat support. More expensive plans unlock live chat support and phone support. Phone and live chat support are available on higher pricing tiers. It also warrants you opting into a higher pricing tier with live chat or even phone support, which might address any customer support concerns.

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ShipStation Review (Jan 2023): What You Need to Know

Ecommerce Platforms

Live chat support. More expensive plans unlock live chat support and phone support. Phone and live chat support are available on higher pricing tiers. It also warrants you opting into a higher pricing tier with live chat or even phone support, which might address any customer support concerns.

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An In-Depth ShippingEasy Review: What This Shipping Solution Has to Offer

Ecommerce Platforms

Moreover, since ShippingEasy partners with USPS, FedEx, and other shipping providers, you benefit from cheaper pre-negotiated rates at as much as a 86% discount! As such, you can't access any form of personal support (Email, live chat, etc.). Access to support via phone, email, or live chat. Go to the top.