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5G In Financial Services
Forrester eCommerce
APRIL 20, 2020
5G will become a general-purpose technology for financial services firms.
Financial Service Firms Need To Stop Thinking Like Retailers On Personalization
Forrester eCommerce
SEPTEMBER 26, 2019
Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority. But financial services companies’ current personalization efforts are nowhere near the level necessary to engage increasingly demanding customers.
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From Rigid To Resilient: Why Enterprises Need Modular Commerce Now
Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains
What Your Financial Statements Are Telling You—And How to Listen!
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Introducing Autonomous Finance: Forrester’s New Research On Algorithm-Based Financial Services
Forrester eCommerce
AUGUST 15, 2019
While it’s still early days, the shift toward autonomous services is already happening in financial services thanks to evolving customer expectations, advances in AI and other […].
A Few North American Mobile Banking Apps Lead, But None Stand Out
Forrester eCommerce
OCTOBER 3, 2023
Mobile banking matters more than ever in the US and Canada. Online banking usage is trending down as mobile banking usage and engagement continue to rise. In mobile banking channels, customers demand a widening set of features and services — and these mobile experiences have a major impact on brand perceptions and preferences.
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Merchant of Record for Mobile Games: What It Is and Why You Need One
FastSpring
OCTOBER 23, 2024
Market options have been opening up for both publishers and players in the mobile games industry thanks to shifting laws and regulations around the world. Because of these developments, mobile game companies are investigating more options for monetizing their games than just the App Store or Play Store. More details on those below.)
T-Mobile MONEY’s Checking Account: Game Changer?
Forrester eCommerce
MAY 3, 2019
On April 18th, T-Mobile officially launched its T-Mobile MONEY checking account, after a soft launch late last year. And this isn’t T-mobile’s first foray into banking either.
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How Privacy Issues in Mobile Apps Impact Retailers
Retail TouchPoints
AUGUST 29, 2022
The popular Canadian coffee chain Tim Hortons recently experienced negative publicity after multiple government agencies shed light on the company’s mobile app privacy policies and data collection methods. Mobile apps have evolved into a critical business asset, generating billions of dollars in revenue.
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The Future Of Financial Brands: Less Financial, More Brand
Forrester eCommerce
MAY 15, 2020
A new crop of challenger brands, such as Alibaba, Amazon, Apple, Google, Starbucks, T-Mobile, Tencent, and Walmart, are on the prowl in the financial services category. And that should have traditional financial brands worried — very worried.
Walgreens Moves Into Financial Services With Credit Card Launch
Retail TouchPoints
JANUARY 13, 2021
In partnership with Synchrony and Mastercard , Walgreens is expanding its financial services offerings. Eligible customers will be able to use the Walgreens credit card for purchases at more than 9,000 Walgreens stores, Walgreens.com and via the Walgreens mobile app.
Forrester Reviews And Scores US Mobile Banking Apps: What We Learned
Forrester eCommerce
AUGUST 12, 2020
For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences on more than a dozen banking brands’ apps across the US and Canada. In the US, we looked at […].
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Forrester Reviews And Scores Indian Mobile Banking Apps: What We Learned
Forrester eCommerce
SEPTEMBER 27, 2023
India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Asia Pacific Consumer Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.
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The Good, The Bad, & The Ugly Of US Mobile Banking Experiences In 2019
Forrester eCommerce
MAY 15, 2019
[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances.
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What’s New In Australian Mobile Banking In 2024
Forrester eCommerce
SEPTEMBER 11, 2024
To gauge the ease and effectiveness of mobile banking experiences, Forrester evaluated the smartphone apps of the “big four” Australian banks.
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Grupo Coppel Adds Digital Financial Services for U.S.-Based Mexican Community
Retail TouchPoints
JANUARY 27, 2023
Grupo Coppel, which operates one of Mexico’s largest department stores, Coppel , as well as a major banking network in the country, has launched Coppel Access — a mobile wallet designed to provide millions of unbanked and underbanked Mexican consumers in the U.S. with mobile financial services.
European Banks Must Deliver Better User Experience On Their Mobile Apps
Forrester eCommerce
NOVEMBER 23, 2020
Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 52% of Italian and 42% French online adults have done their banking on a mobile website or app in the past month.
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273 Exploring Retail Revolution: The Correlation Between Technological Advancements In Financial Services And Online Retail Success
RTP blog
JANUARY 14, 2019
By Carter Hunt, Western Union Technological advancements in the financial services industry are evolving through complex tools like AI-powered analytics and voice-activated capabilities, offering added levels of insight and convenience. Customers also are becoming more comfortable with digital financial services.
UK Banks’ Mobile Apps Have Stalled In Terms of Functionality
Forrester eCommerce
NOVEMBER 23, 2020
Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 53% of UK online adults have done their banking on a mobile website or app in the past month.
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European Banks Are Redoubling Their Mobile Banking Efforts in 2019 – Just Not All At The Same Speed
Forrester eCommerce
MAY 29, 2019
Banks across Europe are all working hard to build the killer mobile banking app. The drivers are manifold. They aim to keep pace with their customers’ needs and rising expectations as consumers’ appetite for banking on the go shows no signs of abating. They also want to stay ahead of the competition. Incumbent banks like […].
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Unlocking The Future Of Mobile Banking: Insights From Forrester’s 2024 European Digital Experience Review
Forrester eCommerce
SEPTEMBER 12, 2024
Read this report to understand where European banks’ mobile banking apps excel, where they fall short, and how to strengthen your own apps.
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5 + 1 must read on behavioral economics
Forrester eCommerce
SEPTEMBER 25, 2019
I’ve spent the past three weeks interviewing global financial institutions, fintech startups, and technology vendors to gain a broader perspective on how financial experiences will evolve in the coming years.
Is Your Bank’s Mobile App A Fonzie Or A Potsie?
Forrester eCommerce
JUNE 4, 2019
If you’re a fan of the old TV show “Happy Days,” you know Fonzie and Potsie. If you don’t know the show, here’s a quick sum-up of the two characters: Both were good dudes, but while one (Potsie) managed to, at best, fit in with the crowd, the other (Fonzie, also known as “The Fonz”) […].
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What’s New In Indian Mobile Banking In 2024?
Forrester eCommerce
OCTOBER 8, 2024
In an era, where people have started doing everything on their phone: is your bank’s mobile app evolving at the pace of your customers’ expectations? Our latest Digital Experience Review of Indian mobile banking apps is just out. It reveals a landscape ripe with innovation yet marked by notable gaps in customer experience (CX).
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Mobile Banking Apps Take Center Stage As Australians Embrace Digital Banking
Forrester eCommerce
JULY 15, 2020
Just think of the ways we now interact with each other, carry out our daily activities, and buy and pay for products and services. It’s mid-July 2020, and the world is a very different place than it was six and a half months ago! How we bank has also changed dramatically. With social distancing rules and […].
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The 6 Best Mobile POS Systems For 2022
Ecommerce Platforms
MARCH 14, 2022
Mobile POS systems are all the rage right now, and as we head into 2022, their adoption rate is only going to increase. Mobile POS systems aren’t new, but they have grown in popularity considerably in the past couple of years. Mobile POS systems aren’t new, but they have grown in popularity considerably in the past couple of years.
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Great Digital Banking Experiences Create A Data-For-Value Flywheel
Forrester eCommerce
FEBRUARY 4, 2025
The right mobile banking offerings, for example, can unlock new value for a customer and differentiate a banks brand. Driving engagement is top of mind for most digital banking leaders. Forresters research reveals the immense value for both customers and banks of useful, convenient digital banking experiences.
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A Guide For Finserv Leaders On Building Their Financial Well-Being Program
Forrester eCommerce
NOVEMBER 20, 2020
In addition to these COVID-19 changes, governments, regulators, and shareholders are now demanding higher standards and mandating financial services firms to better serve and […]. The pandemic has also changed how customers bank, get insurance, and manage their finances.
Walgreens Debuts Wellness-Focused Credit Card, Giant Eagle Expands In-Store Digital Payment Options
Retail TouchPoints
AUGUST 16, 2021
Today’s launch of the myWalgreens Credit Card is just the beginning in the evolution and expansion of our financial services offerings,” said Maria Smith, VP of Payments & Financial Services at Walgreens in a statement. Shoppers also can donate rewards to national and local charities.
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Forrester Reviews And Scores Indian Mobile Banking Apps: What We Learned
Forrester eCommerce
SEPTEMBER 27, 2023
India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Consumer Asia Pacific Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.
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Three Best Practices From The Forrester Digital Experience Review™: US And Canada Mobile Investing Apps
Forrester eCommerce
APRIL 27, 2023
To assess the digital experience, we reviewed the functionality and user experience of 12 North American mobile investing apps that target self-directed investors, and we provide an Excel-based tool that allows digital business leaders to evaluate their customers’ digital journeys.
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2024 Brought New PCI Requirements. Hackers Can Help You Keep Up
Retail TouchPoints
MARCH 8, 2024
The critical role payment and financial services play in the global economy means companies in this industry will be some of the first mandated to comply. These include PCI’s Mobile Payment on COTS (MPoC, at 1A-1.2) As the average cost of a breach hits $4.45 and 3-D Secure Software Development Kit (3DS SDK, at T.4.4.4)
Wealth Management Firms: You Need Videos On Your Websites And Apps
Forrester eCommerce
JANUARY 31, 2019
But the human brain wasn’t wired to slog through big blocks of text, so millions of websites (and now mobile apps and other digital interfaces) are currently […].
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“Alexa, Did Any Of My Clients Add Cash Last Week?”
Forrester eCommerce
MARCH 11, 2019
Mobile technologies, artificial intelligence, and predictive analytics at firms such as Amazon, Netflix, and Pandora anticipate customer needs and improve customers’ daily lives.
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The Next Generation of Shoppers Needs a Next-Generation Strategy
Retail TouchPoints
SEPTEMBER 6, 2022
Building this kind of omnichannel experience revolves around a combination of data analytics and mobile devices. Maran Nalluswami is SVP and leads the Diversified & Value platform at Synchrony , one of the nation’s premier consumer financial services companies.
WeBank Is Driving Financial Inclusion At Scale In China
Forrester eCommerce
OCTOBER 25, 2019
Around the world, the financial services industry has historically underserved or even excluded millions of consumers, and SMBs (small and medium businesses) that have long been considered unprofitable customer segments. But you know how […].
Retail’s Last-Mile Challenge
Retail TouchPoints
MAY 6, 2021
Essentially warehouses for delivery or pickup of goods that sit closer to the customers, micro-fulfillment centers are expected to have a cumulative opportunity worth $10 billion by 2026, with more than 2,000 new centers, according to financial services company Jeffries.
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Innovating Across the Customer Journey to Create More Commerce
Retail TouchPoints
JUNE 30, 2021
As a result, customers are increasingly turning to mobile devices to shop and becoming loyal to retailers that deliver digital experiences tailored to their unique preferences. Taking a physical experience and integrating digital payments on mobile platforms can boost customer engagement and satisfaction.
Best Video Conferencing Software
Kissmetrics
SEPTEMBER 29, 2020
Mobile Video Conferencing. Mobile video conferencing is crucial for people who need to join calls on the go. If you’re using cloud software, you can usually join from a web browser on your mobile device. However, the experience is definitely enhanced by downloading the mobile application from your video conferencing provider.
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7 Banks Team Up to Create Digital Wallet, Challenging PayPal and Apple Pay
Retail TouchPoints
JANUARY 24, 2023
The digital wallet will be managed by Early Warning Services (EWS) , the company that operates Zelle, but will operate separately from Zelle. The other four owners in the EWS/Zelle venture include Capital One Financial , PNC Financial Services Group , U.S. Bancorp and Truist Financial.
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Price And Value: The Yin And Yang For Customer Conversion
RTP blog
FEBRUARY 9, 2018
Mobile, Mobile, Mobile Shoppers, more often than not, will turn to the brand or retailer that provides the most convenience and ease of use for their interactions. When a grocer is activating a social media campaign, it’s imperative that they ensure that the majority of their ad placements are geared toward mobile devices.
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Stripe Secures $600M in New Funding, Boosts Value to $95B
Retail TouchPoints
MARCH 17, 2021
Whether in fintech, mobility, retail or SaaS, the growth opportunity for the European digital economy is immense.”. While Stripe already processes hundreds of billions of dollars per year for millions of businesses worldwide, the opportunity ahead is much larger for Stripe than it was when the company was started 10 years ago.”.
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Australian Mobile Banking Apps Are Put To The Test As Consumers Grapple With A Volatile Economic Climate
Forrester eCommerce
AUGUST 4, 2022
Written by Seles Sebastin, Riccardo Pasto and Zhi-Ying Barry We live in a turbulent world. While the Australian economy is set to continue its (albeit bumpy) recovery with a record-low unemployment rate, a resurgence of COVID-19 cases and severe flooding have led to work stoppages and left many communities economically vulnerable.
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Boost Confidence And Transparency By Elevating Digital Superannuation Experiences
Forrester eCommerce
MARCH 24, 2021
First, COVID-19 has accelerated digital adoption as super firms’ websites and mobile apps have become hubs for their members’ retirement planning decisions. A perfect storm of change has hit the superannuation sector, as three distinct trends have converged.
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#RIC21 Provides 8 Real-World Answers to the Question ‘What do Consumers Really Want?’
Retail TouchPoints
NOVEMBER 18, 2021
To boost usage, Hemal Negarsheth, Associate Partner, Financial Services, Kearney, noted that retailers should employ varied techniques to pick up on data signals that indicate a shopper would benefit from budgeting flexibility, a key consumer motivator for using BNPL.
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Square Debuts Appointment Booking App to Help Service Providers Connect with Customers
Retail TouchPoints
AUGUST 9, 2023
Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals.
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