Forrester eCommerce

JANUARY 9, 2025

One of the largest insurance and financial services providers in the US, Nationwide offers a diverse portfolio of products and services to both consumers and businesses. The company recently overhauled its approach, starting […]

Marketing 195

Marketing Financial Services Consumer B2C 195

Forrester eCommerce

MARCH 29, 2018

there’s enough emerging technology in financial services to fill a whole alphabet book. AI, blockchain, chatbot, digital identity, etc. And it’s difficult not to get swept off your feet by visions of bionic men, self-executing smart contracts, and virtual assistants that anticipate our every need.

Technology 354

Technology Financial Services Books Banking 354

Forrester eCommerce

OCTOBER 2, 2023

In certain industries such as financial services, IT has an outsized contribution to overall corporate scope 1, scope 2 and scope 3 emissions. The demand […]

Financial Services 417

Financial Services Information Technology Operations 417

Forrester eCommerce

APRIL 21, 2020

Companies must take advantage of this opportunity to think creatively about how they operate. Three key themes emerged as firms: Reduced sources of stress: Financial service firms, including Bank […]. Forrester looked at how more than 20 companies changed their policies and procedures in response to COVID-19.

Financial Services 284

Financial Services Banking Customer Operations 284

Retail TouchPoints

MARCH 26, 2025

For industries such as retail, hospitality and financial services, the ability to create highly personalized and seamless customer journeys is no longer optional its a necessity. Knowledge graphs provide the tools to meet this demand while improving operational efficiency and customer satisfaction.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

JANUARY 24, 2023

The digital wallet will be managed by Early Warning Services (EWS) , the company that operates Zelle, but will operate separately from Zelle. The other four owners in the EWS/Zelle venture include Capital One Financial , PNC Financial Services Group , U.S. Bancorp and Truist Financial.

PayPal 305

PayPal Banking Merchant Services Payment Services 305

Retail TouchPoints

MARCH 8, 2024

The critical role payment and financial services play in the global economy means companies in this industry will be some of the first mandated to comply. Organizations within the payments and financial services sectors are no exception, as any single entity is connected to vendors and partners through its backend.

Merchant Services 264

Merchant Services Payment Services Financial Services PayPal 264

Retail TouchPoints

DECEMBER 11, 2023

Shopping features within the TikTok app in Indonesia, which had been paused following the ban, will now be operated and maintained by the new combined entity. TikTok paid $840 million for 75.01% of PT Tokopedia and committed to investing more than US $1.5 billion in the combined entity over time. GoTo will own the remaining 24.9%

Payment Services 264

Payment Services Merchant Services eCommerce Financial Services 264

Forrester eCommerce

SEPTEMBER 28, 2023

In these unrelenting times, SMB owners and operators are hungry for capital, useful financial […]

Banking 448

Banking Supplies Blog Operations 448

Forrester eCommerce

JULY 25, 2018

Over the past few years, companies in all markets have embraced digital transformation, whether it is financial services finding new mechanisms to engage with customers or manufacturers adding sensors and other data collection components into their operational processes.

Financial Services 186

Financial Services Operations Other Customer 186

Retail TouchPoints

JULY 2, 2024

In fact, the financial services firm UBS projects that the market will hit $1.5 Tim Tynan is a seasoned senior executive and business leader with extensive experience delivering financial and operational results across the payments, financial services, and technology industries. trillion by 2025.

Merchant Services 279

Merchant Services Payment Services Payments Subscription 279

Retail TouchPoints

MAY 6, 2021

there’s Neiman Marcus, JCPenney, Lord & Taylor and 30 other big names that have filed for bankruptcy or ceased operations. In the U.S., The numbers get no better for shoppers in other big retail destinations around the world. Some 300 of Tesco’s 7,200 stores fulfill orders in a similar fashion. AI Helps Reinvent Retail.

Fulfillment 344

Fulfillment Department Stores Supplies Financial Services 344

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. Additionally, businesses can solicit private feedback through the app to better improve operations and customer service.

Books 245

Books Merchant Services Payment Services Customer 245

Forrester eCommerce

FEBRUARY 6, 2019

You’re also likely embracing digital technologies to enable a more customer-driven, agile operating model. Take Practical Steps To Apply CX Disciplines To Digital Initiatives Odds are your firm is regularly seeking ways to improve customer experience (CX). The question is, are these initiatives aligned?

Customer Experience 360

Customer Experience Operations Technology Improvements 360

Retail TouchPoints

MARCH 27, 2023

Put simply, it’s a way for financial and non-financial businesses alike to integrate payments services like credit or prepaid cards, lending, savings and other financial products into their core services. In this way, embedded payments can create a positive shift in mindsets.

Payments 264

Payments Payment Services Financial Services Consumer 264

Retail TouchPoints

MARCH 17, 2021

With a mission to “grow the GDP of the internet,” Stripe plans to use the new funding to invest in its European operations, continue to build out its Global Payments and Treasury Network and expand services in a host of markets including Brazil, India, Indonesia, Thailand and the UAE.

Payment Services 218

Payment Services Payments POS Financial Services 218

Retail TouchPoints

AUGUST 29, 2022

Equifax, Western Union and three other financial service companies harmed their brand image after an investigation concluded mobile app vulnerabilities breached sensitive customer information. British Airways experienced a mobile app security breach that leaked 380,000 credit card payments and compromised sensitive customer data.

Mobile 312

Mobile Payments Payment Services Retail 312

Forrester eCommerce

APRIL 10, 2023

Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […] Last week, we published our latest in a series of “State Of” reports for specific verticals.

Financial Services 195

Financial Services Retail Payment Services Customer Experience 195

Kissmetrics

SEPTEMBER 14, 2020

The most common type is operational. And thankfully, companies are integrating more features from the other types of software into operational CRM systems. Operational. Operational CRMs help businesses of all sizes handle business processes and enhance the lead generation systems they have in place. Collaborative.

Small Business Retail 310

Small Business Retail Document Operations Management 310

BigCommerce

APRIL 25, 2018

The implications for our customers, partners, and industry will be profound, and our entire team is thrilled to partner with Goldman Sachs, a world-class firm and global financial services leader. I’ve worked in ecommerce since the late 1990s, including at Escalate, one of the first-ever SaaS platforms.).

BigCommerce 385

BigCommerce Merchant Services Customer Payment Services 385

Retail TouchPoints

DECEMBER 8, 2022

B2B spending remains one of the biggest and most constant financial services sectors in the world, and yet it traditionally lags behind the standard-setting B2C sector in innovation. For example, in 2018 global B2B payments hit $125 trillion, while the global consumer payments market only reached $52 trillion.

B2B 305

B2B Payment Services B2C Financial Services 305

Retail TouchPoints

FEBRUARY 26, 2024

While they’re not perfect, many financial services companies provide concise, one-page statements clearly detailing why consumer data is collected, how it is collected, what is collected and how it is used. Oftentimes these policies are downright inaccessible to consumers because they’re far too long and filled with legalese.

Improvements 317

Improvements Payment Services Consumer Banking 317

Retail TouchPoints

MAY 18, 2023

Lee Wilson has been leading digital services since the early 2000s and is currently the Service Operations Director at Vertical Leap. His career includes managing online marketing for an international financial services company for over seven years and running his own digital agency.

Improvements 277

Improvements PPC Retail Financial Services 277

Retail TouchPoints

FEBRUARY 2, 2021

Alibaba’s cloud computing operation played a key role in the success of the Singles’ Day festival; the company had migrated its ecommerce businesses onto the public cloud a year ago. Alibaba also touched on the suspended IPO of its financial services affiliate Ant Group. “On million ) in sales.

Merchant Services 214

Merchant Services eCommerce eCommerce Platforms Arts 214

Forrester eCommerce

JANUARY 22, 2024

It’s that time of year again, when many clients are in phase 0 or what Forrester calls a pre-RFP assessment period of strategically planning of what to do with their legacy enterprise HCM and Finance applications or contemplating massive HR and Finance operations transformation, we highly encourage all LE and ME organizations to read our […] (..)

Operations 293

Operations Financial Services Banking Information 293

Retail TouchPoints

JANUARY 9, 2023

The adjustment will not affect the day-to-day operations of Ant Group. The power shift comes after a series of setbacks for the financial services firm, part of the Chinese government’s crackdown on the tech industry — of which Ma has been a central focus.

Payment Services 182

Payment Services Financial Services Banking Technology 182

Retail TouchPoints

OCTOBER 25, 2021

It’s one of three C-level appointments, all effective immediately, for the retailer’s digital and membership operations. Most recently, Vegas was SVP, Ecommerce Merchandising at H-E-B, where she was responsible for the grocer’s ecommerce business as well as its in-store financial services and payments division and retail media initiative.

Payment Services 147

Payment Services Financial Services eCommerce Operations 147

Forrester eCommerce

JANUARY 10, 2024

Organizations that are advanced in their digital measurement practices track their performance through: digitally-sourced revenues, digitally-impacted costs, digitally-enhanced operations, and digitally-satisfied customers. Digital leaders from financial institutions (FIs) including banking, insurance, and wealth management can […]

Banking 273

Banking Operations Management Customer 273

Retail TouchPoints

FEBRUARY 16, 2023

Stores can be managed with a smaller ratio of staff to customers without sacrificing customer service. Operationally, employees are able to quickly log in and out of POS terminals to assist customers with their purchases yet keep access to critical financial systems secured.

Payment Services 275

Payment Services Banking Customer Experience Technology 275

Retail TouchPoints

JULY 13, 2023

Any business that handles customer funds, including fintechs and non-financial companies, is now required to play its part and make compliance a core driver of operational fitness. The Ever-Present Challenges of Compliance We’re all living in a very different world from the days when financial services were only offered by large banks.

Merchant Services 246

Merchant Services Payment Services Payments Banking 246

Retail TouchPoints

JULY 6, 2023

Slowly, retailers are beginning to incorporate environmentally friendly initiatives into their strategies and operational practices, and most importantly their loyalty programs, to ensure they are promoting sustainability across the board. However, these changes aren’t occurring overnight.

Customer Loyalty 272

Customer Loyalty Customer Retail Financial Services 272

Retail TouchPoints

OCTOBER 29, 2024

While your owned-and-operated [social] handle is great, it will never be as viewable or have as high of an attention metric as an individual. We see] about 50% higher attention metrics for creators versus an owned-and-operated brand handle. People trust people more than they usually trust brands. [We

Social Media 265

Social Media Financial Services Marketing Recommendation 265

RTP blog

FEBRUARY 9, 2018

His 15 years of enterprise software experience spans the marketing, SaaS, and financial services industries. As CEO, Beckerman oversees Unified’s product, technology, operations and organizational strategy.

Social Media 150

Social Media Customer Financial Services Mobile 150

Retail TouchPoints

SEPTEMBER 10, 2021

Being able to operate in certain countries entails a load of local and regional compliance requirements around what retailers do and how data is stored. Lunn worked as the Director of Technology for six years at CyberSource, the world’s first payment service provider, which was sold to Visa for $2Bn in 2010.

Payment Services 237

Payment Services PayPal eCommerce Customer 237

Retail TouchPoints

NOVEMBER 11, 2020

When the pandemic began to take shape last spring, many organizations were forced to hastily restructure their retail operations. Brick-and-mortar stores quickly set up online shops, and organizations offered new services such as online checkout, payout or purchasing options.

Merchant Services 194

Merchant Services Retail POS Presentation 194

Forrester eCommerce

APRIL 25, 2018

Fintechs are forging ahead with innovation, and a new set of intermediary service providers is growing. Banks need to become outside-in fast to thrive with open banking, building operating model competence for an externally oriented business. Few Banks Place Open Banking At […].

Banking 207

Banking Operations Financial Services 207

Retail TouchPoints

MAY 29, 2024

He has worked extensively for over a quarter century in marketing strategy, brand positioning and quantitative and qualitative research, serving clients big and small across various industries: financial services, professional services, technology, retail, consumer goods, non-profit, health care and biotechnology.

Retail 274

Retail Consumer Financial Services Customer Experience 274