Retail TouchPoints

MARCH 31, 2023

And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. The only problem is, for many retailers, the idea of becoming involved in the financial transaction part of the journey is a leap too far. John Rutledge is CEO of HolyWally.

Financial Services 278

Financial Services Payment Services Payments Small Business Retail 278

Forrester eCommerce

MARCH 29, 2018

there’s enough emerging technology in financial services to fill a whole alphabet book. Investing in emerging technology is one of the main […]. AI, blockchain, chatbot, digital identity, etc.

Technology 354

Technology Financial Services Books Banking 354

Forrester eCommerce

MAY 1, 2023

Financial services (FS) firms are no strangers to innovation. With high regulatory pressure, FS firms innovate within boundaries, create digital services protected behind corporate firewalls, abide by tenancy isolation rules, and ensure […] Still, this process is not unfettered.

Financial Services 195

Financial Services Customer Banking Information 195

Forrester eCommerce

JUNE 4, 2020

We are living in uncertain and extraordinary times, and extraordinary feats are being delivered daily by committed workforces for which speed translates into jobs, businesses — and lives — saved.

Financial Services 312

Financial Services Banking Technology Customer 312

Forrester eCommerce

JUNE 14, 2023

At Forrester, we see financial services firms […] Our data at Forrester backs this up: Industry solutions grow at a compounded annual growth rate of 13.9%, a rate faster than horizontal customer experience tech.

Financial Services 195

Financial Services Customer Experience Customer Banking 195

RTP blog

JANUARY 14, 2019

By Carter Hunt, Western Union Technological advancements in the financial services industry are evolving through complex tools like AI-powered analytics and voice-activated capabilities, offering added levels of insight and convenience. Customers also are becoming more comfortable with digital financial services.

Financial Services 150

Financial Services Technology Online Retail Retail 150

Forrester eCommerce

SEPTEMBER 25, 2019

I’ve spent the past three weeks interviewing global financial institutions, fintech startups, and technology vendors to gain a broader perspective on how financial experiences will evolve in the coming years.

Financial Services 73

Financial Services Technology Customer Banking 73

Forrester eCommerce

MARCH 10, 2021

Open finance is driven not by regulators, but by technologies like open APIs. This is steadily changing distribution patterns within the industry towards embedded finance – a world of connectivity, financial services meeting the needs of customers in the moment, in cars, in virtual agents, in shopping apps, in online marketplaces.

Financial Services 364

Financial Services Technology Customer Banking 364

Forrester eCommerce

MARCH 22, 2022

We’ve been diving deep into a number of topics that financial services executives and their teams care about (or should care about). A crop of fintech startups and large financial providers are investing in embedded finance — in which financial products and […].

Financial Services 195

Financial Services Banking Customer Experience Management 195

Forrester eCommerce

JULY 9, 2020

Open banking intermediaries are forming a new technology segment within financial services, to meet this need and simplify compliance, offering integration and aggregation layers between banks and third-party providers. VCs poured over […].

Banking 322

Banking Financial Services Technology Management 322

Forrester eCommerce

OCTOBER 13, 2024

Read about the technology strategy that won Macquarie’s Banking and Financial Services group this year’s Technology Strategy Impact Award for the APAC region. What does high-performance IT Iook like?

Technology 195

Technology Financial Services Banking Customer 195

Forrester eCommerce

APRIL 13, 2021

Today, SAP announced a strategic shift: Its financial services entity will become a separate firm. German investment company Dediq and SAP will form a separate financial services firm, which will be jointly owned by the two companies.

Financial Services 170

Financial Services Operations Banking Technology 170

Forrester eCommerce

JUNE 10, 2022

The Forrester Financial Well-Being Tech Tide™ report presents an analysis of the maturity and business value of the 18 technology categories that support financial well-being. Financial services executives should read this report to shape their firm’s investment approach to these technologies.

Technology 195

Technology Financial Services Improvements Customer 195

Forrester eCommerce

MARCH 1, 2023

Budget 2023 does aspire to create an empowered, inclusive, technology-driven, and knowledge-based economy […] On that day, India’s Prime Minister tweeted, “This year’s Budget infuses new energy to India’s development trajectory”. I find that he was not far off the mark.

Financial Services 195

Financial Services Presentation Technology Banking 195

Forrester eCommerce

OCTOBER 2, 2023

In certain industries such as financial services, IT has an outsized contribution to overall corporate scope 1, scope 2 and scope 3 emissions. The demand […]

Financial Services 417

Financial Services Information Technology Operations 417

Retail TouchPoints

OCTOBER 21, 2024

Beyond also will support Kirkland’s digital transformation through improvements in its ecommerce technology.

Operations 264

Operations Financial Services Arts eCommerce Technology 264

Forrester eCommerce

JULY 5, 2020

I recently had the pleasure to talk with Siew Choo So, Group Head Consumer Banking Technology and Big Data/AI at DBS, on how the bank has set up their enterprise data platform to enable a data driven organization. That session was part of Forrester’s APAC Financial Services Webcast Week 2020, and you can find the […].

Banking 293

Banking Financial Services Technology Consumer 293

Retail TouchPoints

MARCH 26, 2025

Ecommerce platforms can use the same technology to suggest products that align with a customers previous purchases and browsing behavior. For industries such as retail, hospitality and financial services, the ability to create highly personalized and seamless customer journeys is no longer optional its a necessity.

Customer 147

Customer Recommendation Customer Experience Travel 147

Forrester eCommerce

JULY 16, 2020

Alyson Clarke and I have been interviewing financial services experts around the globe as part of our upcoming research report on the future of banking. COVID-19 is recasting the foundations of the future of banking and reshaping the digital agenda and priorities for many banks. We see four clear themes forming in the research.

Banking 284

Banking Financial Services Customer Loyalty Customer Experience 284

Retail TouchPoints

DECEMBER 22, 2021

The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants. Using the Dynamic Yield technology will allow Mastercard to help its customers and partners meet growing consumer demands for more personalized experiences across multiple touch points.

Merchant Services 276

Merchant Services Payment Services Financial Services Travel 276

Retail TouchPoints

NOVEMBER 10, 2021

Many leading brands are using data and exponential technologies to drive their sustainability initiatives. One leader in using technology for sustainability is Bestseller India , which is working to make “fast fashion” more sustainable. What Leaders are Doing Differently in Sustainability.

Retail 305

Retail Financial Services Fashion Clothing 305

Retail TouchPoints

JANUARY 3, 2023

This unit is focused on exploring technology such as last mile solutions and solving shoppers’ real-life pain points using the metaverse. Over the past four years, Jeff has led the Alibaba Cloud Intelligence team to deliver outstanding results in technological innovation and industry influence,” said Daniel in an internal email to staff. “As

Financial Services 277

Financial Services Technology Management 277

Forrester eCommerce

OCTOBER 7, 2021

Banks need a customer-led strategy to govern cross-functional personalization efforts and to determine the right technology investments.

Banking 195

Banking Technology Customer Financial Services 195

Retail TouchPoints

AUGUST 16, 2021

The retailer is using Synchrony ’s dApply technology to streamline the application process and the Quickscreen pre-approval engine for a real-time credit check that can enable opening an account in seconds. Shoppers can apply for either Walgreens card in real time at checkout. Shoppers also can donate rewards to national and local charities.

Payment Services 264

Payment Services PayPal Financial Services Banking 264

Forrester eCommerce

FEBRUARY 4, 2022

2021 was an exciting year for our research on securing and managing the risks of emerging technologies. We defined core tenets of what it means to embrace and sustain new IT technologies from a combined security and risk management perspective.

Technology 195

Technology Management Financial Services 195

Retail TouchPoints

DECEMBER 30, 2022

Even as technology evolves favoring merchants, criminals always seem to bounce back with a new modus operandi — indeed, they have moved on from attacking merchants directly to skimming card data from the consumer browser. Better standards and improving technology are efficient weapons to thwart criminals in their endeavors.

Merchant Services 330

Merchant Services Payment Services Payments Consumer 330

Forrester eCommerce

SEPTEMBER 28, 2023

*This blog post is co-authored by Sohm Gough Small and mid-sized businesses (SMBs) have been battered over the past three years by the continuing to face headwinds of inflation, supply chain interruptions, macroeconomic uncertainty, and disruptive technologies that threaten market upheaval.

Banking 448

Banking Supplies Blog Operations 448

Retail TouchPoints

SEPTEMBER 6, 2022

Make no mistake, this is a treacherous environment for retailers, which must make complex and difficult decisions about where to invest and divest, how to train employees, which technologies to employ and so on. Three suggestions: Adapt to where and how Gen Z wants to shop. strikes Gen Z as cumbersome, slow and old-fashioned.

Merchant Services 306

Merchant Services Payment Services Omnichannel Financial Services 306

Forrester eCommerce

OCTOBER 5, 2022

New Principal Analyst joins Forrester in the areas of financial service, focusing on insurance and data, AI, and ML.

Financial Services 39

Financial Services Information Technology 39

Forrester eCommerce

FEBRUARY 2, 2022

The future of payments will see firms shift focus from consumers toward businesses, embedding payment technology (not payments), and programmable payments in a quest to mitigate complexity.

Payments 369

Payments Payment Services Technology Consumer 369

Retail TouchPoints

JULY 2, 2024

In fact, the financial services firm UBS projects that the market will hit $1.5 Tim Tynan is a seasoned senior executive and business leader with extensive experience delivering financial and operational results across the payments, financial services, and technology industries. trillion by 2025.

Merchant Services 279

Merchant Services Payment Services Payments Subscription 279

Retail TouchPoints

DECEMBER 11, 2023

of the venture and its other businesses, which include payment and financial services as well the Gojek ride-hailing and food delivery app, will continue to cooperate with Tokopedia as strategic partners. TikTok paid $840 million for 75.01% of PT Tokopedia and committed to investing more than US $1.5 GoTo will own the remaining 24.9%

Payment Services 264

Payment Services Merchant Services eCommerce Financial Services 264

Retail TouchPoints

AUGUST 29, 2022

Equifax, Western Union and three other financial service companies harmed their brand image after an investigation concluded mobile app vulnerabilities breached sensitive customer information. British Airways experienced a mobile app security breach that leaked 380,000 credit card payments and compromised sensitive customer data.

Mobile 312

Mobile Payments Payment Services Retail 312

Forrester eCommerce

JANUARY 28, 2021

Banks are transforming their organizations with digital technologies. Forces such as emerging technology, fintechs, changing customer behavior, and the decomposition of the banking industry are influencing banking technology investment trends. To learn how banks are planning to prioritize their technology […].

Banking 307

Banking Technology Customer Financial Services 307

Retail TouchPoints

JULY 11, 2024

“As a pioneer in ecommerce and the home to small businesses in more than 190 markets, Ebay understands the challenges small businesses encounter in securing fast, flexible and transparent financing,” said Avritti Khandurie Mittal, VP and General Manager of Global Payments and Financial Services at Ebay in a statement.

Payments 277

Payments Payment Services Financial Services eCommerce 277

Retail TouchPoints

FEBRUARY 16, 2023

Instead of the typical time-consuming payment process in stores, facial recognition technology can identify the customer and automatically charge their account for a fast, secure self-service checkout experience. Access to secured areas in the store also can be effectively controlled with facial recognition technologies.

Payment Services 275

Payment Services Banking Customer Experience Technology 275

Forrester eCommerce

NOVEMBER 2, 2021

To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.

Banking 366

Banking Technology Financial Services Operations 366