Remove Fulfillment Remove Management Remove Shipping Costs
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Note to Retailers: How to Maximize the Post-Purchase Experience With a Modern Order Management System

Retail TouchPoints

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. How can Retailers Improve Post-Purchase Using an Order Management System (OMS)?

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The Complete Comparison Guide Between Your 3 Ecommerce Fulfillment Options: Drop-Shipping, 3PL or Self-Fulfillment

BigCommerce

While product-market fit and user acquisition are undoubtedly crucial to your business, ecommerce fulfillment is the engine that keeps your car running. What is order fulfillment? Fulfillment encompasses the entire process of receiving an order and delivering it to a customer. Order management. Self-fulfillment.

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Rethinking Retail Returns

Retail TouchPoints

Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. In a report from Radial, the average return costs retailers an estimated $27 on a $100 ecommerce order.

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Real-Time Inventory and Search Integration: The Backbone of Next-Level Ecommerce

Retail TouchPoints

Moreover, customers are paying attention to delivery details (particularly during the holiday season) and will abandon a transaction if fulfillment parameters are unacceptable. Furthermore, the integration of inventory visibility and search reduces the likelihood of stockouts and overselling while enabling seamless cross-channel fulfillment.

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Want to Cut the Cost of Fast Fulfillment? It All Starts with Inventory Placement

Retail TouchPoints

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs. Unemployment is at 3.5%

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Is it Time to Upgrade Your WMS to a Fulfillment Management System?

Retail TouchPoints

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

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Inventory Management for Scaling ($1M+) Businesses: Techniques You Need to Know Before You Go Bust

BigCommerce

You probably already know how important inventory management is. Ship products to customers in a timely manner. Inventory ties into every element of your store, from supply, to warehousing , to order fulfilment and customer satisfaction. But, great inventory management can also increase your sales.