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Note to Retailers: How to Maximize the Post-Purchase Experience With a Modern Order Management System

Retail TouchPoints

How can Retailers Improve Post-Purchase Using an Order Management System (OMS)? And while CX matters foremost, to enable the ever-growing focus on post-purchase, including AI-based experiences, superior architecture and data management is almost as critical as the functions themselves! Contact center support is critical as well.

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How Michaels Reconfigured its Fulfillment Models to Dramatically Enhance Ship-From-Store Performance

Retail TouchPoints

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. and Canada in 2023. allowing Michaels to establish replenishment levels that better aligned with customer demand.

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Rethinking Retail Returns

Retail TouchPoints

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. Ellie Crawford is the Director of Product Management at Manhattan Associates.

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Is it Time to Upgrade Your WMS to a Fulfillment Management System?

Retail TouchPoints

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel. Split shipments.

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Blue Yonder Helps Retailers Manage Omnichannel Fulfillment Options

Retail TouchPoints

The individually deployable, augmentative microservices are designed to improve the shopper experience by helping retailers ensure order and fulfillment accuracy.

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Returns Management on Shopify: Features, Apps & Best Practices

lateshipment

It’s trusted not just for building storefronts but for supporting everything that happens after a sale: shipping, fulfillment, and, yes, returns. It doesn’t matter where you sell or how you ship. You get built-in tools to manage returns, send labels, issue refunds, and restock inventory, all from one place.

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Save your spot today!