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Amazon Service Refinements: New ‘Low-Cost’ Store, Prime Fuel Discount, Ending of ‘Today’ Delivery Service

Retail TouchPoints

Not all the changes have been additions— Amazon also is reportedly winding down its Today same-day delivery service for sellers that also have brick-and-mortar stores. Here’s all the recent news on Amazon’s recent services shuffle. Retailers currently using the service include Office Depot, Staples, Petco, Pacsun and GNC.

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How FedEx Leverages its Data and Expertise to Help Merchants Win Post-Purchase

Retail TouchPoints

But times have changed — both customers and merchants can now choose from a range of same-day delivery offerings in addition to traditional mail carriers. Obviously, ecommerce has powered this evolution, but everybody knows that, so let me pivot to maybe some less appreciated trends.

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4 Key Point-of-Sale Trends for 2024

Retail TouchPoints

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Many systems can now identify sales trends, understand customer behavior and gauge employee performance. Integration with CRM is an important unlock, enabling businesses to drive relevance in engagement.”

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How Inventory Automation Benefits eCommerce Merchants

Groove

Inventory automation enables eCommerce merchants to create a frictionless back end experience for employees and front end experience for customers. Automating the management of inventory makes it easier for businesses to process and fulfill customer orders, manage data critical for warehouse operations and track inventory levels.

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How a Reactive Omnichannel Strategy can Help you Capitalize on Reactive Buying Trends

Retail TouchPoints

Flexibility and timeliness are absolutely key when it comes to responding to fast-moving buying trends, as retailers must balance longer-term buying choices with customers’ shorter-term impulse decisions. One BigCommerce merchant saw conversion rates jump from 52.9% after deploying both of these tactics.

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Turn Tricky Market Conditions into Revenue-Increasing Opportunities

Retail TouchPoints

Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. Have a simple checkout process. Simple and easy checkout processes are needed to seal the deal. Make customer service a priority. Be mobile-friendly.

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The Complete Guide to Omnichannel Fulfillment for Enterprise Retailers

Fabric

According to data from Statista, the use of curbside pickup and buy online, pick up in-store (BOPIS) grew significantly during the COVID-19 pandemic: Today, omnichannel fulfillment has surpassed being just a fleeting trend and has solidified its position as a strategic imperative for modern enterprise retailers. Let’s dive in!