Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

Omnichannel 306

Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Store-Based Fulfillment Is Key, but the Right Tools Must Be in Place.

Fulfillment 306

Fulfillment Shipping Costs Supplies Shipping 306

Retail TouchPoints

JANUARY 26, 2023

Manhattan Associates has enhanced its POS and store fulfillment solutions with handheld RFID support to assist with all inventory management and order fulfillment activities. The solution’s mobile RFID scanners can reduce the time required to perform unit level receiving of new inventory items.

Fulfillment 264

Fulfillment Management POS Order Fulfillment 264

Retail TouchPoints

APRIL 22, 2022

Amazon is creating a $1 billion venture investment program, the Amazon Industrial Innovation Fund (AIIF), with the goal of supporting innovation in customer fulfillment, logistics and the supply chain. Amazon is primarily interested in robotics, artificial intelligence, machine learning, autonomy and other emerging technologies. “We

Fulfillment 278

Fulfillment Supplies Technology Improvements 278

Retail TouchPoints

MAY 16, 2024

Best Buy is rolling out new features in its mobile app to better personalize the shopping experience.

Mobile 262

Mobile Consumer Electronics Electronics Payment Services 262

Retail TouchPoints

NOVEMBER 1, 2024

Balancing Mobile and In-Person Orders In addition to cutting down what Niccol termed “our overly complex menu,” he promised that Starbucks would do a better job serving both mobile orders and in-person customers. Today more than 30% of transactions are driven by mobile orders,” he noted. “At

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas believes that to make store fulfillment a truly profitable initiative, retailers need to find new ways for their tech, operations and design teams to collaborate.

Fulfillment 298

Fulfillment Vend Operations Technology 298

Retail TouchPoints

SEPTEMBER 2, 2021

To understand why, we have to delve into the evolution of order fulfillment. BOPIS is great but smart people got together and figured out different ways to do online order fulfillment. For all of these new fulfillment types, the same small team that was handling the BOPIS volume is now being asked to handle all of these new orders.

Order Fulfillment 262

Order Fulfillment Fulfillment Retail Shipping Costs 262

Retail TouchPoints

AUGUST 25, 2022

Instacart has introduced a new Big & Bulky fulfillment service nationwide for same-day scheduled delivery of larger products, which customers can purchase alongside smaller items such as their groceries.

Fulfillment 300

Fulfillment Outdoor Toys Electronics 300

Retail TouchPoints

FEBRUARY 8, 2024

” The Family Dollar mobile app allows consumers to access timely ads , local inventory levels and other planning tools. Mobile apps have become a notable investment opportunity for these retailers, because they can inform consumers and empower them to make the best possible decisions.

Mobile 299

Mobile Consumer Fulfillment Retail 299

Retail TouchPoints

DECEMBER 27, 2024

With Gen Zs preference for mobile shopping, optimizing websites and apps for mobile users is critical. Our deepest, most nuanced insights around this generation come courtesy of our mobile-first, conversational research technology.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

JANUARY 13, 2025

Walmart also is in the process of implementing a shopping assistant, which essentially takes your best and most knowledgeable associates and replicating that 24 x 7, at scale, and on the ecommerce site and mobile site, Martin said. Ultimately, this can help retailers improve throughput and fulfill orders faster.

Supplies 290

Supplies Improvements Social Media Operations 290

Groove

NOVEMBER 17, 2024

Things like schema markup , page speed enhancements, and mobile optimization are all made easy thanks to the platform's analytics and customization tools. If desired, you can use third-party fulfillment applications like NetSuite and Brightpearl to scale your business as it grows.

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

Retail TouchPoints

MARCH 27, 2024

Instacart has launched the Instacart Developer Platform (IDP) , a publicly available API program that will enable third-party companies to integrate Instacart’s fulfillment and delivery functionality into their websites and apps. for meal planning or cooking content, for example).

Fulfillment 278

Fulfillment Technology Consumer Information 278

Retail TouchPoints

AUGUST 2, 2022

The new relationship is part of the retailer’s digital transformation, aimed at turning the 70-year-old company into a “modern mobile retailer.” The new Yelloh delivery trucks will keep the company’s signature yellow but feature an updated name and branding.

Mobile 289

Mobile Retail Customer Experience Improvements 289

Retail TouchPoints

MAY 20, 2024

This year, we’ve identified 24 organizations that have successfully differentiated through their loyalty programs, marketing strategies, in-store experiences and even their approach to last mile and fulfillment. Category: The Convergence of Content & Commerce Carhartt Angara, Inc.

Customer Retention 299

Customer Retention Fulfillment Mobile Customer Experience 299

Retail TouchPoints

JUNE 25, 2024

Later this year, Foot Locker plans to upgrade its mobile app, adding real-time launch updates with a “Heat Monitor” for members to monitor and track pre-launch hype, upgraded search and filtering capabilities, streamlined sign-in with biometric authentication and seamless integration with the FLX Rewards program.

Mobile 258

Mobile Gifts Omnichannel Shipping 258

Retail TouchPoints

AUGUST 16, 2023

7-Eleven has upgraded its mobile app with simplified login and registration, a centralized deals and rewards area for 7Rewards loyalty members and improved in-app shopping and delivery experiences via 7NOW Delivery.

Mobile 242

Mobile Apparel Improvements Customer Experience 242

Retail TouchPoints

AUGUST 17, 2023

Petco also has updated its mobile app to include a streamlined, centralized profile for pets’ wellness needs, including nutrition, vaccinations and grooming appointment reminders. The retailer began offering same-day delivery in partnership with DoorDash in December 2020.

Mobile 246

Mobile Toys Payment Services Omnichannel 246

Retail TouchPoints

NOVEMBER 19, 2024

Earlier this month Starbucks added a DoorDash delivery option to its mobile app, and in October 2024 DoorDash expanded its delivery offerings with Wegmans and other regional grocery favorites. Like its competitors Uber Eats and Grubhub , DoorDash has been expanding its retailer portfolio and service offerings.

Merchant Services 276

Merchant Services Gifts Payment Services Electronics 276

Retail TouchPoints

OCTOBER 27, 2022

Blue Yonder has launched two solutions – Warehouse Execution System (WES) and Adaptive Fulfillment & Warehousing — designed to speed up digitalization in both warehousing and micro-fulfillment operations.

Fulfillment 278

Fulfillment Operations Mobile Events 278

Retail TouchPoints

AUGUST 15, 2024

The new feature, which is accessible via the retailer’s ecommerce site and mobile app, is designed to give shoppers to-the-minute tracking details on their order’s progress, including a real-time map view of where a driver is on their delivery route.

Fulfillment 292

Fulfillment Electronics Mobile Technology 292

Retail TouchPoints

NOVEMBER 3, 2021

Buzek forecasts very strong growth for these solutions during the next two years, with self-checkout rising 178% , contactless payment climbing 190% and payment via consumers’ mobile devices increasing 300%. Pickup Locker Expansion While these solutions have gained greater acceptance outside the U.S.,

Payment Services 363

Payment Services Shipping Costs Electronics Fulfillment 363

Retail TouchPoints

SEPTEMBER 9, 2022

The Rosie platform supports local and independent grocers across more than 40 states by facilitating the use of branded ecommerce websites and mobile apps. These tools power order flow, fulfillment and afford customer insights. Rosie’s tools help grocers develop a strong online presence and guide consumers to local stores.

eCommerce Platforms 296

eCommerce Platforms Payment Services eCommerce Fulfillment 296

Retail TouchPoints

JULY 19, 2023

Using its 1,700+ stores to support fast fulfillment, Lowe’s has expanded same-day delivery services across the U.S. Orders placed on Lowes.com or the retailer’s mobile app by 2 p.m. in partnership with OneRail. local time will be delivered that day; orders placed after 2 p.m. will be delivered the following day.

Fulfillment 244

Fulfillment Omnichannel Mobile Customer 244

FastSpring

NOVEMBER 13, 2024

Effective ways to market web shops outside of games to avoid violating anti-steering rules in mobile marketplaces. Actually making the time to develop a bespoke web shop that’s not only easy to access for players, but also takes care of fulfilling in-game purchases to their accounts. The challenge?

Merchant Services 157

Merchant Services Payments Games Payment Services 157

Retail TouchPoints

SEPTEMBER 26, 2024

Most notably, DoorDash competitor Instacart launched a similar white label solution in 2022 called Instacart Platform that helps grocers build out their ecommerce and fulfillment offerings.

Merchant Services 147

Merchant Services Mobile Fulfillment Recommendation 147

Retail TouchPoints

SEPTEMBER 29, 2020

Customers selecting home delivery on the Bed Bath & Beyond and buybuy BABY websites will have their orders fulfilled in stores by personal shoppers working with Shipt , a division of Target. The company also increased its number of retail partners by 50% to 120.

Order Fulfillment 317

Order Fulfillment Fulfillment Electronics Apparel 317

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Mobile channels generated significant increases for 30% of respondents, and ecommerce marketplaces made significant revenue gains for 27%.

Omnichannel 278

Omnichannel Fulfillment Customer Retention Channel 278

Retail TouchPoints

FEBRUARY 6, 2023

Among the in-store technologies of greatest interest to retailers are appointment-scheduling , remote selling , assisted selling , mobile POS systems and progressive web apps , all of which reflect retailers’ evolving philosophy about stores. So where exactly will these retailers be investing in the coming year?

Payment Services 288

Payment Services Omnichannel POS Retail 288

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 354

Merchant Services Retail Mobile Supplies 354

Groove

OCTOBER 8, 2020

With modern expectations on the rise among online shoppers, many stores must adjust their website design and development to fulfill their customers' needs. No mobile-optimized website. Second, the store was not optimized for mobile , which created a negative user experience for those who like to make purchases on their phones.

BigCommerce 351

BigCommerce eCommerce Magento Mobile 351

Retail TouchPoints

JUNE 10, 2024

Now the company plans to streamline that process with the chainwide rollout of digital shelf labels (DSLs) from Vusion Group that will allow the retailer to update shelf prices using a mobile app, thereby reducing the need to change paper tags by hand. stores by 2026.

Retail 299

Retail Mobile Fulfillment eCommerce 299

Retail TouchPoints

JANUARY 26, 2023

The company that perfected a global fulfillment network with massive warehouses at its core is now rethinking its approach. Unconventional spaces like a basement parking garage or a former Starbucks can be converted into a working fulfillment center. It turns out that bigger isn’t always better.

Fulfillment 331

Fulfillment Retail Sporting Goods Customer Experience 331

Retail TouchPoints

MAY 6, 2021

But many retailers are seeing opportunities in using those locations as micro-fulfillment centers. Some 300 of Tesco’s 7,200 stores fulfill orders in a similar fashion. Some 300 of Tesco’s 7,200 stores fulfill orders in a similar fashion. In the U.S.,

Fulfillment 344

Fulfillment Department Stores Supplies Financial Services 344

Groove

JUNE 11, 2020

Target mobile devices. The extension must offer meaningful value, and your ad rank must fulfill a certain standard in order for the search engine to display your extensions. Target Mobile Devices. As we see an increase in mobile eCommerce trends , make sure to leverage Google's mobile-targeting capabilities.

PPC 369

PPC eCommerce Mobile Mobile eCommerce 369

Retail TouchPoints

MARCH 14, 2025

We aim to inspire and connect with those who dream of a future in luxury, helping them transform those dreams into fulfilling careers. It helps us identify future leaders, enhances internal mobility, builds a pipeline of qualified candidates for internships and full-time positions and fosters a sense of community around the LVMH brand.

Arts 213

Arts Social Media Supplies Customer Experience 213