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4 Ways Retailers can Connect with Gen Z

Retail TouchPoints

The ease of online shopping is partly driven by flexible return policies. This behavior is something retailers need to consider when developing policies that meet Gen Zs demand for flexibility. They use these channels to learn about new products, see what influencers are promoting and sift through branded content as it suits them.

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5 Common Multi-Channel Challenges and How to Overcome Them

SellBrite

In ecommerce, investing in multi-channel can help you quickly take your business to the next level, but it can also come with a number of challenges that you may or may not be aware of. To succeed in multi-channel, you have to know how you’re going to address these challenges when they appear in front of you.

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In 2025, Changing Consumer Demand will Reshape the Supply Chain

Retail TouchPoints

Additionally, shoppers increasingly demand ultra-fast deliveries, highly flexible return policies and more personalized online experiences. Third-party grocery delivery accounted for the bulk of these sales (46%), although pickup orders (40%) and ship-to-home channels (14%) also saw significant growth.

Supplies 279
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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. What is Multi-Channel Ecommerce Customer Service? This is what multi-channel customer service aims to solve. You should be. Phone calls.

Channel 402
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Your Complete Guide to an Accurate Inventory Count Across All Sales Channels

BigCommerce

However, this is not recommended if you use Amazon FBA, a third-party logistics company, or another type of external fulfilment. In most cases, the best inventory naming policy is to integrate the primary universal number (ISBN, UPC, etc.) Cross-Channel Inventory. How to Create SKUs in BigCommerce. Establish Standards.

Channel 414
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Returns Management on Shopify: Features, Apps & Best Practices

lateshipment

It’s trusted not just for building storefronts but for supporting everything that happens after a sale: shipping, fulfillment, and, yes, returns. You then assess the request based on your Shopify return policy. Set Clear Expectations Upfront Start by laying out your Shopify return policy in simple language.

Shopify 130
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Want to Have Great CX This Holiday Season? Focus on Employee Experience First

Retail TouchPoints

Technology may be able to alleviate the problems of multi-tasking associates, but only if retailers invest more in employee-facing solutions. Ensure that your crew understands your price match and coupon policies, and get ahead of coupon redemption issues, whether online or in-store.”