Retail TouchPoints

OCTOBER 6, 2022

Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. Walmart has been working with Alert to customize technology for its market fulfillment centers (MFCs) since 2016. in a blog post.

Fulfillment 350

Fulfillment Order Fulfillment Supplies Omnichannel 350

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Benefits stemming from omnichannel strategies also have been spreading widely across the retail enterprise.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

AUGUST 22, 2024

I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.” Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. We even have to be ahead of customer trends in that regard.”

Order Fulfillment 276

Order Fulfillment Fulfillment Omnichannel Subscription 276

Retail TouchPoints

JANUARY 1, 2025

An OMS is a software solution that simplifies the management of inventory, orders and fulfillment and plays a vital role in the post-purchase experience by ensuring timely communication, providing real-time updates, improving customer support and facilitating smooth returns and exchanges.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

JULY 15, 2022

But the retailers that invested in omnichannel capabilities were able to adapt and survive. For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand.

Omnichannel 306

Omnichannel Shipping Costs Fulfillment Gifts 306

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. Our goal is to become leaders of life at home, serving more people in an omnichannel reality, whenever and however customers choose to meet us.”

Fulfillment 298

Fulfillment Operations Order Fulfillment Omnichannel 298

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Ikea has invested heavily in technology to streamline order fulfillment and improve inventory operations, even in stores.

Fulfillment 289

Fulfillment Order Fulfillment Omnichannel Operations 289

Retail TouchPoints

SEPTEMBER 14, 2023

fulfillment operations. The retailer has been investing heavily in its unified commerce strategy, including a new POS rollout that will support associate-driven clienteling, omnicart capabilities and customer-controlled fulfillment options.

Fulfillment 263

Fulfillment POS Point of Sale Omnichannel 263

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Fabric Blog

MARCH 21, 2025

And that’s where order fulfillment software comes ina comprehensive tool designed to streamline and optimize processes like order processing, inventory management, shipping, and returns. Yet, order fulfillment in an omnichannel environment is not without its hassles. Your customers are everywhere.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. The chainwide rollout is expected to be completed in Q1 2024.

Omnichannel 261

Omnichannel Fulfillment Social Media Operations 261

Retail TouchPoints

JANUARY 26, 2023

Sam’s Club is embarking on an ambitious expansion of its physical footprint, beginning with five new fulfillment and distribution centers opening this year — the first, in Georgia, in Q3 2023. The retailer also completed a chainwide rollout of inventory-scanning robots in October 2022. “As

Fulfillment 278

Fulfillment Omnichannel Supplies Shipping 278

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. First, lets get a profile of the modern shopper.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. They need to keep track of what’s new, what’s unique to their location and what just went on sale. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. —

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

Fulfillment 286

Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

APRIL 20, 2023

omnichannel growth strategy over the next three years — the largest investment the retailer has made in nearly four decades of operating in the country. ramp up our fulfillment capacities and make our offer even more relevant to local customers’ needs and dreams.” Ikea will invest more than $2.2 billion in its U.S.

Omnichannel 275

Omnichannel Home Furnishings Fulfillment Operations 275

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. This allowed us to really look into where people are and where they feel it’s convenient to be.

Fulfillment 255

Fulfillment Omnichannel Customer Experience Shopping Carts 255

Retail TouchPoints

DECEMBER 4, 2023

The new facilities are part of the retailer’s multi-year growth plan , which also includes opening a DC in Oklahoma City and a fulfillment center in Lithia Springs, Ga. Louis area and a 365,000-square-foot DC in Shakopee, Minn., near Minneapolis. Louis facility, located in Edwardsville, Ill., Hiring for both locations is already underway.

Omnichannel 278

Omnichannel Supplies Fulfillment 278

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas believes that to make store fulfillment a truly profitable initiative, retailers need to find new ways for their tech, operations and design teams to collaborate.

Fulfillment 298

Fulfillment Vend Operations Technology 298

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

Omnichannel 312

Omnichannel Social Media Channel Mobile 312

Retail TouchPoints

JULY 26, 2023

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla. Designed to distribute 22.2

Fulfillment 264

Fulfillment Jewelry Operations Technology 264

Forrester eCommerce

MARCH 26, 2024

Despite increased investment, businesses fall short of consumer fulfilment expectations for in-store order pickup. Analyst Lauren Cevallos explains what's happening.

Fulfillment 243

Fulfillment Customer Consumer Customer Experience 243

Retail TouchPoints

MARCH 6, 2025

Sampath shared with Retail TouchPoints how employee compensation was the unlock that returned the business to growth, and why he doesnt believe in pursuing omnichannel perfection. Prioritizing Personalization over Omnichannel Counter to many of his retail peers, one thing Sampath isnt focused on is omnichannel.

Omnichannel 179

Omnichannel Small Business Retail Telecommunications Consumer 179

Retail TouchPoints

NOVEMBER 28, 2022

CFO Adrian Mitchell said the new store-based DCs are “a low-cost complement to our existing fulfillment network” and will help reduce shipping costs, improve delivery speeds and ensure better utilization of inventory. “We’ve

Fulfillment 264

Fulfillment Shipping Costs Shipping Supplies 264

Retail TouchPoints

AUGUST 11, 2022

All digital platforms and stores aim to fulfill this vision by creating an aesthetic of comfort, relaxation and everyday luxury. “We Parachute’s product categories are a natural fit for omnichannel behaviors. Lesson 2: Translate Your Online Brand to the Store. We want our website and stores to have a very similar feel,” said Sheriff.

Omnichannel 278

Omnichannel Social Media Arts Channel 278

Retail TouchPoints

JANUARY 12, 2023

Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The same technology that powers Store Assist has enabled Walmart to fulfill over 830 million orders across over 4,700 Walmart stores.”.

Merchant Services 311

Merchant Services Fulfillment Retail Omnichannel 311

Retail TouchPoints

OCTOBER 9, 2023

The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation. When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online.

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Retail TouchPoints

FEBRUARY 6, 2023

Frictionless Omnichannel “Omnichannel” as a goal is nothing new; retailers have been pursuing this objective for well over a decade. Omnichannel” as a reality has proven more elusive. In fact, just 11% of the executives surveyed said they are actually delivering a frictionless omnichannel experience today.

Payment Services 288

Payment Services Omnichannel POS Retail 288

Wiser

JANUARY 30, 2025

Streamlined Online-to-Offline Transitions: Services like click-and-collect combine the convenience of e-commerce with the immediacy of physical fulfilment, allowing customers to order online and pick up in-store. With tools like real-time data insights and omnichannel solutions, businesses can foster loyalty and long-term success.

Omnichannel 78

Omnichannel Shipping Costs Retail Multi-channel 78

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 298

Fulfillment Omnichannel Shipping Costs Supplies 298

Retail TouchPoints

JANUARY 3, 2023

Digital engagement platform Relationshop has acquired global ecommerce company Stor.ai, which offers a solution that supports regional grocers by cultivating omnichannel engagement with consumers. allows Relationshop to cultivate an intelligent commerce — or “icommerce” — approach to omnichannel solutions. The acquisition of Stor.ai

Omnichannel 284

Omnichannel Fulfillment Technology eCommerce 284

Retail TouchPoints

JUNE 27, 2024

Hibbett to Use Stores to Fulfill Same-Day Orders Image courtesy Hibbett Fashion retailer Hibbett is now offering same- and next-day delivery via its new partnerships with Walmart GoLocal and Salesforce Commerce Cloud.

Fulfillment 264

Fulfillment Order Fulfillment Omnichannel Fashion 264

Retail TouchPoints

JULY 19, 2023

Using its 1,700+ stores to support fast fulfillment, Lowe’s has expanded same-day delivery services across the U.S. This same-day delivery expansion delivers on our Total Home strategy to bring more omnichannel shopping capabilities to DIYers and Pros alike.” “The in partnership with OneRail. will be delivered the following day.

Fulfillment 244

Fulfillment Omnichannel Mobile Customer 244

Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. “Simon’s commitment to shaping the future of retail aligns perfectly with our pursuit of technological innovation,” said Karin Cabili, Founder and CEO of Dropit in a statement. .

Merchant Services 263

Merchant Services Fulfillment Omnichannel Technology 263

Retail TouchPoints

APRIL 27, 2023

Blue Yonder has introduced three SaaS-based Commerce microservices, with the goal of helping retailers navigate global supply chain disruptions, demand forecasting and omnichannel ordering habits. It focuses on planning and positioning secondary and tertiary assets.

Improvements 278

Improvements Fulfillment Omnichannel Supplies 278

Retail TouchPoints

AUGUST 28, 2023

The specialty retailer for Gen Z has selected Manhattan Active Point of Sale to enhance its omnichannel sales strategy and deliver seamless shopping experiences across all channels. The retailer already uses Manhattan Active Omni Order Management, including store inventory and fulfillment capabilities. ” .

POS 238

POS Specialty Retailers Point of Sale Omnichannel 238