Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. And the percentage of respondents that don’t sell on or operate marketplaces shrank this year, from 16% in 2022 to 9% in 2023.

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Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

OCTOBER 23, 2024

While being able to physically investigate a product in context is a clear value prop of the brick-and-mortar experience, consumers increasingly see stores as destinations for high-quality service, immersive experiences and activations, and even digital order fulfillment. We wanted to get the best experience.

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Retail TouchPoints

SEPTEMBER 14, 2023

fulfillment operations. By handing operations off to Cart.com, Pacsun will be able to tap into the company’s “scale, proprietary technologies and operational expertise” to “enhance our efficiency and increase customer satisfaction,” said Russell Bowers, COO and CFO of Pacsun in a statement.

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Retail TouchPoints

APRIL 15, 2021

is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment. The retailer partnered with Manhattan Associates to implement its Manhattan Active Omni OMS to level up its sales, service and fulfillment operations.

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Retail TouchPoints

JANUARY 9, 2024

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. The chainwide rollout is expected to be completed in Q1 2024. This followed Pacsun’s debut of a new store format to spotlight its activewear collection in July 2023.

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Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

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Operations Shipping Costs Fulfillment Omnichannel 264

Retail TouchPoints

AUGUST 15, 2024

With a new, integrated business system, the brand is now able to automate key financial processes, optimize inventory and efficiently scale its operations. For example, an advanced inventory solution has helped the team gain a real-time view of inventory and orders across sales channels so it can optimize the fulfillment experience.

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Retail TouchPoints

OCTOBER 6, 2022

Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. Walmart has been working with Alert to customize technology for its market fulfillment centers (MFCs) since 2016. in a blog post.

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Fulfillment Order Fulfillment Supplies Omnichannel 350

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. It is now the company’s top-rated fulfillment service. Meanwhile, Target’s Drive Up program has become wildly successful in its own right.

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Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. Ikea also has invested in operational efficiencies in both its small and large stores.

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Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

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Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

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Retail TouchPoints

JUNE 28, 2023

Taking steps now to prepare your warehouse for the increase in orders and to ensure fulfillment processes are optimized is essential to make your ecommerce peak season a success. Knowing how much of each item is in stock at any moment, and forecasting how much inventory is needed, are critical components to holiday fulfillment success.

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Retail TouchPoints

JULY 18, 2022

as it seeks to enhance online shopping and fulfillment operations while maintaining its connection with shoppers. “We Over the last few months, Vallarta has been bolstering the technology supporting its omnichannel approach. By partnering with stor.ai

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Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

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Retail TouchPoints

APRIL 12, 2022

million-square-foot fulfillment center in China Grove, N.C., Once the automated direct-to-consumer fulfillment center is fully operational, the retailer said it will employ approximately 2,800 workers and account for 30% of Macy’s digital supply chain for customers nationwide. scheduled for completion in 2024. in a statement. “It

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Fulfillment Toys Omnichannel Supplies 288

Retail TouchPoints

JULY 15, 2022

But the retailers that invested in omnichannel capabilities were able to adapt and survive. For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand.

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Retail TouchPoints

APRIL 20, 2023

omnichannel growth strategy over the next three years — the largest investment the retailer has made in nearly four decades of operating in the country. ramp up our fulfillment capacities and make our offer even more relevant to local customers’ needs and dreams.” Ikea will invest more than $2.2 billion in its U.S.

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Retail TouchPoints

AUGUST 23, 2022

Gap has launched a fulfillment service for retailers called GPS Platform Service , offering omnichannel fulfillment using Gap’s nationwide distribution network and handling tasks including delivery to customers or stores, returns initiation and processing at its fulfillment centers.

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Fulfillment Retail Supplies B2B 246

Retail TouchPoints

JULY 27, 2021

The pandemic’s disruption of the retail industry has driven a lot of change over the past 15 months, from an increase in online shopping to the rapid adoption of omnichannel fulfillment options. Because for consumers, omnichannel shopping is insanely convenient. Your Omnichannel Strategy Is Happening in a Silo.

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Retail TouchPoints

AUGUST 13, 2021

As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. As a result, companies had to contemplate, ‘What is my omnichannel strategy? How do I make sure I’m talking to my shoppers wherever they are?’.

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Retail TouchPoints

NOVEMBER 30, 2022

The changes follow news that recently appointed Foot Locker President and CEO Mary Dillon would halt a planned expansion into Japan as the company changes course to grow ecommerce and adjust its global operations. The retailer’s executive leadership changes, which will become effective Dec.

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Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We Walgreens is continuing to seek ways to tighten operations and enhance the convenience of store pickup.

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ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics. Because customers demand it.

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Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

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Retail TouchPoints

JANUARY 26, 2023

Sam’s Club is embarking on an ambitious expansion of its physical footprint, beginning with five new fulfillment and distribution centers opening this year — the first, in Georgia, in Q3 2023. The retailer also completed a chainwide rollout of inventory-scanning robots in October 2022. “As

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Fulfillment Omnichannel Supplies Shipping 278

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

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Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon will remain the retailer to beat, but fulfillment strategies like buy online, pick up in-store (BOPIS) and curbside are only becoming more important. Omnichannel and Store-Based Fulfillment Are Bigger Than Ever.

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Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas believes that to make store fulfillment a truly profitable initiative, retailers need to find new ways for their tech, operations and design teams to collaborate.

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Retail TouchPoints

JULY 29, 2020

The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010. The Burton name is on 66 stores in 10. It’s really a holistic approach,” she said. “We

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Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

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RetailMinded

FEBRUARY 24, 2022

As ecommerce continues to boom, it has reinforced the need for retail brands to strengthen their online fulfilment and shorten click-to-customer cycle times. Traditionally, retailers operated with batch driven processes in their warehouses. That worked great when you knew the demand to fulfil ahead of time.

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Order Fulfillment Fulfillment Omnichannel Supplies 111

Fabric

DECEMBER 6, 2023

In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative. Inventory service challenges are not just operational hiccups but critical barriers that impede customer satisfaction and business growth.

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Retail TouchPoints

DECEMBER 14, 2020

However, retailers have risen to the occasion and adjusted their operations accordingly — and now they need to look to the future and plan for a post-pandemic future, according to the Enabling a Resilient & Connected Supply Chain in a Post-Pandemic World webinar from the IoT Consort i um and GS1 US.

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Omnichannel Webinar Merchant Services Supplies 306

Retail TouchPoints

JUNE 29, 2021

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “Our

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Fabric

AUGUST 8, 2023

With the right combination of technology and strategy, enterprise retailers can address these challenges head-on, and deliver seamless and efficient order processing, fulfillment, and delivery experiences that align with the demands of today’s consumers. What is an order management system (OMS)?

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RetailDive

JUNE 12, 2024

By transitioning operations to an omnichannel center, the retailer is building on its efforts to lower fulfillment costs.

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