Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges.

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Omnichannel Payment Services Specialty Retailers Customer Loyalty 173

Retail TouchPoints

OCTOBER 9, 2023

The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation. When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online.

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Supplies Fulfillment Retail Omnichannel 293

Retail TouchPoints

NOVEMBER 23, 2023

In the omnichannel context, inventory is spread out across multiple distribution channels that usually include digital and brick-and-mortar points of sale. According to Salesforce , 48% of top retailers reported that omnichannel capabilities helped them to engage new audiences.

Technology 223

Technology Omnichannel Retail Point of Sale 223

Retail TouchPoints

JUNE 29, 2021

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement.

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Omnichannel POS Fulfillment Operations 158

Retail TouchPoints

OCTOBER 4, 2023

Across multiple channels, they provide an ever-present buying influence for consumers — which is particularly useful when flash sales or immediate focuses on certain products are needed.

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Omnichannel Merchant Services BigCommerce Payment Services 258

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels.

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Management POS Shipping Costs Supplies 257

Retail TouchPoints

SEPTEMBER 12, 2023

We’ve been able to sell lots and lots and lots of products, to the point that TikTok is quickly becoming one of our larger [points of sale] ,” he shared in an interview with Retail TouchPoints.

Merchant Services 252

Merchant Services Payment Services Multi-channel Shopify 252

Retalon

AUGUST 14, 2023

An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond. This comprehensive article explains what omnichannel retail is, the major benefits it brings, and actionable steps you can follow to optimize and futureproof your own omnichannel approach.

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Omnichannel Retail Multi-channel Payment Services 41

Smile.io

JUNE 16, 2022

That’s a little something called omnichannel commerce. Omnichannel commerce involves selling your products across multiple different channels, which can be both online and offline. The benefits of omnichannel commerce include everything from inventory management to customer loyalty. Next up is starting to sell in person.

eCommerce Platforms 70

eCommerce Platforms Omnichannel Merchant Services POS 70

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S.

Payment Services 237

Payment Services Operations Omnichannel Fulfillment 237

Ecommerce Platforms

OCTOBER 5, 2018

This W3bstore review assesses not only its omnichannel capabilities but also other it’s ecommerce features that would be critical to online stores. It does not access it’s POS (point of sale) or multi-store back office. You chose the fulfillment method AND location. Every store is simply a new sales channel.

eCommerce Platforms 91

eCommerce Platforms Omnichannel Merchant Services Payment Services 91

Retail TouchPoints

FEBRUARY 24, 2021

Spanish fashion retailer Encuentro Moda is deploying a radio frequency identification solution across its 125 stores, both to meet omnichannel requirements and to gain visibility into the stock availability at each store and throughout the supply chain. The handheld readers also are employed for online order fulfillment.

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Order Fulfillment Retail Omnichannel Fashion 144

365 Retail

SEPTEMBER 27, 2024

Our technology portfolio includes solutions for point of sale (POS), merchandising, order management, CRM, sales audit and analytics. Finally, the topic of omnichannel execution is a major focus. What kind of software does Aptos develop? What retailers use your solutions?

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POS Retail Payments Payment Services 62

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Supplies 222

Supplies Beauty and Health Payment Services Fulfillment 222

OrderDynamics

MARCH 19, 2019

Modern Retail Fulfillment Techniques. Retail fulfillment is the transfer of goods to a customer after they have purchased products. The simple case is the ‘store purchase’, where fulfillment takes place immediately. However, modern retail adds significant variations to the retail fulfillment equation.

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Fulfillment Shipping Costs Merchant Services Drop Ship 52

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

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Shipping Costs Improvements Live Chat Retail 227

Retail TouchPoints

AUGUST 29, 2023

Kelley Kurtzman “Customers have a very close relationship with their phone, so for over a decade we’ve worked to stitch together a personalized shopping experience,” said Kelley Kurtzman, Chief Sales Officer at Verizon in an interview with Retail TouchPoints. Our mission is to drive seamless omnichannel experiences.”

Payment Services 236

Payment Services Omnichannel POS Mobile 236

Retail TouchPoints

AUGUST 5, 2024

But a legacy point-of-sale (POS) system that lacked any kind of mobile functionality tied too many associates to cash wrap workstations — a major source of inefficiency during ongoing labor shortages in retail.

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POS Shipping Costs Point of Sale Mobile 252

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Omnichannel solutions that leverage intelligent displays, QR codes and consumer profiles can provide extreme personalization. Tractor Supply Co.

Sporting Goods 242

Sporting Goods Payment Services Retail Supplies 242

iVend

SEPTEMBER 10, 2023

A retail point of sale system is an essential in retail. A retail point of sale system is about enabling and recording sales transactions – but it’s also so much more than that. Chosen well, a retail point of sale system can be the enabler that drives business growth and retail success.

POS 111

POS Retail Point of Sale Multi-channel 111

Ecommerce Platforms

MARCH 5, 2023

Shopkeep (now Lightspeed POS) and Shopify also provide access to a range of tools to help business leaders create omnichannel sales strategies, including site builders and ecommerce capabilities. Shopify POS is all-in-one solution for point of sale software and hardware.

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POS Shopify lightspeed Payment Services 104

Retail TouchPoints

JULY 9, 2024

The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth. However, there’s been even more going on behind the scenes and in a growing number of JCPenney stores.

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POS Department Stores Payment Services Point of Sale 273

Retail TouchPoints

JANUARY 10, 2024

The discrepancy may occur due to clerical errors, goods being damaged or lost, or theft from the point of purchase from a supplier to the point of sale.” Ecommerce and the shift to omnichannel has been a catalyst. While the focus in the media has been on shoplifting, shrinkage in the warehouse has also been an issue.

Shipping Costs 279

Shipping Costs Food and Beverages Retail Supplies 279

Retail TouchPoints

FEBRUARY 10, 2021

Digital order management and fulfillment. Retail businesses that are weathering the storms caused by the increased shift to ecommerce that began the so-called “ retail apocalypse ” — long before the impacts of COVID-19 further complicated things — have focused on the need for speed and flexibility regarding order fulfillment.

Technology 167

Technology Payment Services Retail Social Media 167

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. Baird: Store KPIs really need to change.

Sporting Goods 282

Sporting Goods Technology Omnichannel Operations 282

Kibo

MAY 27, 2020

Many smaller companies in the manufacturing and wholesale space will leverage an ERP for all of its functions, including order fulfillment/routing because of the simplicity of their business models. However, as their fulfillment networks grow, and become more complex and customer-facing, the ERP becomes less equipped to handle the functions.

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Fulfillment Channel Shipping Costs POS 62

Retail TouchPoints

APRIL 20, 2023

There may be a path whereby this point of sale becomes the source for last mile delivery. The biggest benefit of partnering with local retailers is that they can handle the “last mile, nitty-gritty one package supply chain and fulfillment” that can be difficult to set up as a foreign retailer.

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Social Media B2B Supplies B2C 284

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

This shift is driven by several factors: Technological Advancements: From mobile Point-of-Sale to business intelligence (BI), technology enables retailers to offer immersive and customized shopping experiences. They are digitally savvy and expect seamless, omnichannel interactions. Here are the key components: 1.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

iVend

NOVEMBER 7, 2023

So it’s essential for retailers to know where their goods are, to be able to replenish shelves efficiently, to be able to move goods between stores, fulfil online orders rapidly and enable omnichannel transactions like click and collect/BOPIS. If they can’t find what they want in a store, they’ll simply go elsewhere.

POS 97

POS Operations Technology Retail 97

iVend

NOVEMBER 6, 2023

So it’s essential for retailers to know where their goods are, to be able to replenish shelves efficiently, to be able to move goods between stores, fulfil online orders rapidly and enable omnichannel transactions like click and collect/BOPIS. If they can’t find what they want in a store, they’ll simply go elsewhere.

Gifts 90

Gifts Management POS Point of Sale 90

Retail TouchPoints

JANUARY 8, 2024

As a result, retailers must ensure their 2024 loss prevention plans incorporate an omnichannel approach that considers all avenues for loss. How to Mitigate Unnecessary Loss Today and Tomorrow The secret to a stellar omnichannel loss prevention strategy is AI-driven exception-based reporting (EBR).

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Recommendation Omnichannel Shipping Costs eCommerce 226

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. Shopping malls face an uncertain future, but an omnichannel-focused revamp can enhance convenience and generate consumer enthusiasm.

Merchant Services 307

Merchant Services Cryptocurrencies Payments Payment Services 307

Teamwork Retail

MAY 27, 2020

Omnichannel is a challenging prospect for most retailers, with existing legacy systems and complex order management workflows to fulfill orders across channels. At every point of purchase, customers require flexibility and ease of use/fulfillment. Omnichannel Drives Revenue. Retail Challenges. “It

Payment Services 48

Payment Services Omnichannel Fulfillment Webinar 48

Retail TouchPoints

AUGUST 25, 2020

Retailers need to make the necessary adjustments to store operations, fulfilment processes, payments and more, to respect shoppers’ continued desire for contactless commerce. Livestreaming Unlocks Massive Sales Potential. There is no ‘returning to normal’. Regardless of the strategy chosen, there is no ‘going back to normal’.

Payment Services 290

Payment Services Retail Social Media Payments 290

Retail TouchPoints

JULY 29, 2020

Modern customers now acquire products and consume services across multiple channels, and nowhere is this more apparent than in retail, where shopping has become an increasingly digitized omnichannel journey.

Payment Services 178

Payment Services Payments Retail Social Media 178

iVend

OCTOBER 16, 2023

Read more Retailers who understand their customers and use that knowledge to personalize customer engagement benefit on two fronts: Closing the gap – between the online and instore experience, to offer a true omnichannel retail experience.

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POS Payment Services Payments Omnichannel 105

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Adoption of the omnichannel distribution system and cross-channel marketing. With consumers becoming more at ease with virtual space interactions, retail businesses have no choice but to ramp up their digital strategies and touchless technologies to meet the pent-up demand for seamless omnichannel operations. New Look Stores.

Consumer 93

Consumer Retail Social Media Payment Services 93