Retail TouchPoints

APRIL 15, 2021

is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment. The retailer partnered with Manhattan Associates to implement its Manhattan Active Omni OMS to level up its sales, service and fulfillment operations.

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Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

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Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

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Retail TouchPoints

JANUARY 1, 2025

An OMS is a software solution that simplifies the management of inventory, orders and fulfillment and plays a vital role in the post-purchase experience by ensuring timely communication, providing real-time updates, improving customer support and facilitating smooth returns and exchanges.

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Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. The least we can do is set them up for success with the right technology. They need to keep track of what’s new, what’s unique to their location and what just went on sale. Is that going to change anytime soon?

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Retail TouchPoints

JULY 27, 2021

The pandemic’s disruption of the retail industry has driven a lot of change over the past 15 months, from an increase in online shopping to the rapid adoption of omnichannel fulfillment options. Because for consumers, omnichannel shopping is insanely convenient. Technology isn’t a solution in and of itself.

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Forrester eCommerce

JANUARY 18, 2019

Retailers are slowly moving beyond omnichannel fulfillment capabilities in stores to invest in digital store technologies that empower store associates, improve customers’ engagement, and enhance store operations.

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Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Ikea initially adopted drone technology in 2021 when it partnered with AI and robotics company Verity to develop an autonomous drone solution for warehouses. this summer.

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Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

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Retail TouchPoints

APRIL 12, 2022

million-square-foot fulfillment center in China Grove, N.C., Once the automated direct-to-consumer fulfillment center is fully operational, the retailer said it will employ approximately 2,800 workers and account for 30% of Macy’s digital supply chain for customers nationwide. scheduled for completion in 2024. in a statement. “It

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Retail TouchPoints

AUGUST 13, 2021

As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. As a result, companies had to contemplate, ‘What is my omnichannel strategy? How do I make sure I’m talking to my shoppers wherever they are?’.

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Retail TouchPoints

SEPTEMBER 14, 2023

fulfillment operations. By handing operations off to Cart.com, Pacsun will be able to tap into the company’s “scale, proprietary technologies and operational expertise” to “enhance our efficiency and increase customer satisfaction,” said Russell Bowers, COO and CFO of Pacsun in a statement.

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Retail TouchPoints

JULY 18, 2022

as it seeks to enhance online shopping and fulfillment operations while maintaining its connection with shoppers. “We Over the last few months, Vallarta has been bolstering the technology supporting its omnichannel approach. By partnering with stor.ai

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Retail TouchPoints

DECEMBER 14, 2020

Boehme expects delivery and fulfillment to remain the major constraints throughout the winter, and he warned that smaller retailers lacking the clout of their larger peers will have a more difficult time staying fully stocked. Omnichannel Means One Channel, Not Two Connected Channels. Yes, they’re cooking more at home.

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Retail TouchPoints

JANUARY 13, 2025

By leveraging emerging technologies and fine-tuning product presentations, retailers can reduce the need for returns, improve customer satisfaction and protect their bottom line. The Technology Advantage: Improving Pre-Purchase Experiences 1. Leveraging generative AI for smarter, focused product reviews.

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Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. The chainwide rollout is expected to be completed in Q1 2024.

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Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Like its ERP system, Burton’s POS was dated and needed to be replaced. It’s really a holistic approach,” she said. “We

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Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas believes that to make store fulfillment a truly profitable initiative, retailers need to find new ways for their tech, operations and design teams to collaborate.

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Retail TouchPoints

MARCH 27, 2025

Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. Old Navy plans to do a phased rollout of the technology following pilots in select stores, part of parent company Gap Inc.

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Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. For example, Ikea is testing technology that can virtually extend display space setups within its stores.

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Retail TouchPoints

APRIL 20, 2023

omnichannel growth strategy over the next three years — the largest investment the retailer has made in nearly four decades of operating in the country. ramp up our fulfillment capacities and make our offer even more relevant to local customers’ needs and dreams.” Ikea will invest more than $2.2 billion in its U.S.

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Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

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Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. The Walmart Commerce Technologies partnership is part of Co-op’s broader goal of expanding its quick commerce operations.

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Retail TouchPoints

NOVEMBER 23, 2023

But the retail technology (and wine) enthusiast in me shudders at the idea of cases of wine being laid to waste, especially when data-driven technologies could easily be deployed to help Bordeaux bounce back from its Merlot-est ever sales record. But France’s production pipeline marched on, seemingly without heeding the market changes.

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Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. There is little doubt that technology is driving change across the retail industry.

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Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

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Retail TouchPoints

JANUARY 12, 2023

Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The same technology that powers Store Assist has enabled Walmart to fulfill over 830 million orders across over 4,700 Walmart stores.”.

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Retail TouchPoints

OCTOBER 5, 2021

So how can brands give customers support in a way that fulfills their need for instant gratification, and also feels personal and tailored to them? With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue. Modern consumers live on their mobile devices.

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Retail TouchPoints

JANUARY 13, 2025

Typically known for its Graphics Processing Units (GPUs), which power breakthrough technologies for companies like Meta and Open AI , NVIDIA is now staking a claim in the retail industry by powering solutions for companies ranging from LOral to Lowes and Walmart. This technology is going to change the way we all manage our inventory.

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Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla. Designed to distribute 22.2

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Retail TouchPoints

FEBRUARY 6, 2023

Instead of battening down the hatches and stepping back from investments in technology and transformation, [executives] are looking toward that as a conduit to help them progress through the year and the impending recession ,” said David Miller, Chief Marketing Officer at Mercaux in an interview with Retail TouchPoints.

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Retail TouchPoints

DECEMBER 16, 2024

That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. In addition to ongoing training, we have implemented a number of technology solutions to enhance our customer service. stars) and Google ( 4.3 ) app stores. One of these is Hey GURA.

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Retail TouchPoints

MARCH 18, 2021

Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology. Many in the online grocery industry still operate fulfillment at a very rudimentary technical level.

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Retail TouchPoints

JANUARY 3, 2023

Digital engagement platform Relationshop has acquired global ecommerce company Stor.ai, which offers a solution that supports regional grocers by cultivating omnichannel engagement with consumers. allows Relationshop to cultivate an intelligent commerce — or “icommerce” — approach to omnichannel solutions. The acquisition of Stor.ai

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Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

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Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. “Simon’s commitment to shaping the future of retail aligns perfectly with our pursuit of technological innovation,” said Karin Cabili, Founder and CEO of Dropit in a statement.

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Retail TouchPoints

JULY 1, 2022

Ron Johnson, CEO and co-founder of Enjoy Technology. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. His response: “Going to JCPenney.”

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