Retail TouchPoints

NOVEMBER 22, 2024

To compete, the robots will be required to grasp and lift various items from standard pallets; place them accurately into open cardboard boxes, maximizing space use and ensuring stability; and to operate autonomously and collaborate safely with humans in close quarters. An information session will take place on Dec. 16, 2024. “We

Improvements 289

Improvements Fulfillment Operations Mobile 289

Retail TouchPoints

OCTOBER 6, 2022

Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. Walmart has been working with Alert to customize technology for its market fulfillment centers (MFCs) since 2016. in a blog post.

Fulfillment 350

Fulfillment Order Fulfillment Supplies Omnichannel 350

Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. The results of Retail TouchPoints ’ annual Store Operations Survey reaffirm the ongoing tug of war retailers are playing — between providing top-level service on one hand and boosting profitability by keeping costs down on the other.

Management 278

Management Retail Merchant Services Operations 278

Retail TouchPoints

NOVEMBER 7, 2024

We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

DECEMBER 17, 2024

Walmart will invest $1.3 billion in Chile, with plans to build 70 new stores across all formats and add a ninth distribution center (DC) in the countrys remote southern region. The five -year investment plan will create 4,000 new jobs in the country.

Operations 244

Operations Supplies Technology eCommerce 244

Retail TouchPoints

OCTOBER 23, 2024

While it started with the COVID ecommerce rush, rising operational costs and ongoing margin constraints are continuing to drive brands and retailers toward online marketplaces, otherwise known as third-party commerce (3P commerce). And AI automation is poised to propel this expansion even further.

Consumer 290

Consumer Multichannel Supplies eCommerce 290

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Currently, more than 250 drones operate across 73 locations in nine countries. As the technology is rolled out in more fulfillment sites, Ikea will test new features and capabilities.

Fulfillment 289

Fulfillment Order Fulfillment Omnichannel Operations 289

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

Fulfillment 277

Fulfillment Shipping Costs Management B2B 277

Retail TouchPoints

DECEMBER 18, 2024

Additionally, using Cisco Meraki infrastructure already in place, The Fresh Market will automatically connect to existing access points of VusionGroups IoT, eliminating the need for additional hardware and reducing carbon footprint and operational costs.

Electronics 264

Electronics Improvements Management Marketing 264

Retail TouchPoints

NOVEMBER 22, 2024

As a family-owned business, Bealls understands the importance of ensuring employees are fulfilled both at work and in their personal lives,” said Sanish Mondkar, CEO and Founder of Legion Technologies in a statement. The retailer operates across 22 states under the Bealls, Bealls Florida and Home Centric banners.

Management 277

Management Fulfillment Technology Operations 277

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps. New York City’s Fairway Market partnered with Instacart in December 2023 , joining Kroger , Aldi and Walmart.

Fulfillment 278

Fulfillment Order Fulfillment eCommerce Platforms Technology 278

Retail TouchPoints

MAY 20, 2024

Walmart has opened the fourth of five next-generation fulfillment centers in Greencastle, Pa., Walmart is paving the way for good jobs and great careers in the south-central Pennsylvania region with the Greencastle fulfillment center,” said Karisa Sprague, SVP, Fulfillment Network Operations for Walmart U.S.

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Fulfillment Shipping Operations Customer 264

Retail TouchPoints

FEBRUARY 8, 2024

Misfits Market has introduced Fulfilled by Misfits (FBM) , offering its logistics platform for perishable brands to store, pick, pack, fulfill and deliver their products nationwide. FBM already is working with consumer brands including Spot & Tango , Cometeer and Little Spoon. “At

Fulfillment 277

Fulfillment B2B Marketing Shipping Costs 277

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

Fulfillment 286

Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

JANUARY 1, 2025

An OMS is a software solution that simplifies the management of inventory, orders and fulfillment and plays a vital role in the post-purchase experience by ensuring timely communication, providing real-time updates, improving customer support and facilitating smooth returns and exchanges.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

MARCH 7, 2025

According to Retail TouchPoints ‘ 2024 Omnichannel & Fulfillment Survey , 36% of retailers tap third-party delivery partners like Uber Eats to support their omnichannel operations. The company recently rolled out on-demand delivery for Wegmans , Home Depot and Michaels.

Omnichannel 232

Omnichannel Fulfillment Supplies Operations 232

Retail TouchPoints

AUGUST 22, 2024

Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. That’s one reason why all touch points — from initial engagement to post-purchase — are owned and operated by the retailer. We even have to be ahead of customer trends in that regard.”

Order Fulfillment 276

Order Fulfillment Fulfillment Omnichannel Subscription 276

Retail TouchPoints

NOVEMBER 8, 2024

1, 2025, Blotner will assume the role of President, Commercial and Operations, overseeing these combined functions as part of an integrated organizational model. “This integration will strengthen our decision-making and enhance our ability to lead in the market.” marking a brick-and-mortar milestone for the digitally native retailer.

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. And the percentage of respondents that don’t sell on or operate marketplaces shrank this year, from 16% in 2022 to 9% in 2023.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

OCTOBER 11, 2024

While 7-Eleven is at the forefront of inventive uses for vision AI in the convenience retail market, we are also observing interest and adoption of vision AI for supermarket retailers for resource reallocation, to mirror each store’s unique ebb and flow of operations and foot traffic throughout the day.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

DECEMBER 17, 2024

The Exchange has run order fulfillment through Manhattan Active Omni since 2019 and now has deployed Manhattan Active Maven to better support its human customer service agents. Since integrating Maven, AAFES already has seen a significantly reduced volume of inquiries that must be handled by customer service agents.

Customer 261

Customer Order Fulfillment Fulfillment Customer Data 261

Retail TouchPoints

SEPTEMBER 20, 2024

Amazon will increase pay for hourly frontline workers in its transportation and fulfillment network by at least $1.50 per hour beginning this month, bringing their average base wage to more than $22 per hour ( $29 per hour with the value of benefits factored in). Earlier this month , Amazon invested another $2.1

Fulfillment 264

Fulfillment Blog Operations Supplies 264

Retail TouchPoints

FEBRUARY 9, 2024

fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. Fulfillment and Logistics at Shein in a statement. Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S.

Fulfillment 264

Fulfillment Apparel Customer Experience Operations 264

Retail TouchPoints

JANUARY 13, 2025

The home improvement and DIY retailer created digital twins of 1,700 stores and is updating them several times a day with new operational and inventory data. These assistants are not only supporting customers; theyre also empowering associates who need fast and easy access to information to better support store operations and service.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 334

Operations Omnichannel Customer Experience Consumer 334

Retail TouchPoints

AUGUST 15, 2024

With a new, integrated business system, the brand is now able to automate key financial processes, optimize inventory and efficiently scale its operations. For example, an advanced inventory solution has helped the team gain a real-time view of inventory and orders across sales channels so it can optimize the fulfillment experience.

Operations 263

Operations Supplies Management Omnichannel 263

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. Ikea also has invested in operational efficiencies in both its small and large stores.

Fulfillment 255

Fulfillment Omnichannel Customer Experience Shopping Carts 255

Retail TouchPoints

JANUARY 17, 2025

As part of the deal, the robotics solution provider will engage in a Walmart-funded development program to enhance the retailers current online pickup and delivery fulfillment systems. Walmart will sell its Advanced Systems and Robotics business to Symbotic for $200 million.

Fulfillment 278

Fulfillment Supplies Technology eCommerce 278

Retail TouchPoints

DECEMBER 9, 2024

For brands, the challenge is not just about demand fulfillment; it’s about demand generation. This allows products to be quickly pulled from temporary storage locations and packed for shipping as soon as orders arrive, minimizing delays and ensuring a smooth, rapid fulfillment process.

Consumer 277

Consumer Social Media Fulfillment Shipping Costs 277

Retail TouchPoints

JANUARY 20, 2025

Retailers must navigate these challenges while staying compliant with regulations so they can ensure smooth operations and demonstrate environmental responsibility. Beyond operational support, a good waste management provider will share your sustainability values. Heres where to start: 1. Set up proper waste accumulation areas.

Management 312

Management Operations Department Stores Electronics 312

Groove

OCTOBER 12, 2024

From digital marketing to inventory management and order fulfillment, eCommerce store owners have a lot of different responsibilities. Reduced Downtime: Continual performance monitoring combined with expert troubleshooting can drastically reduce the risk of downtime, meaning your site remains operational when it matters most.

Management 343

Management eCommerce Order Fulfillment SEO 343

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

FEBRUARY 14, 2024

Staples will install autonomous item-handling robots in its fulfillment centers as part of a multi-year agreement with RightHand Robotics. Robots have been used in fulfillment centers by a number of brands, including Amazon.

Fulfillment 272

Fulfillment Supplies Improvements eCommerce 272

Retail TouchPoints

JANUARY 31, 2024

Zulily Group has engaged the advisory firm Gordon Brothers to sell off more than $85 million of inventory and the assets of its two fulfillment centers following the online retailer’s decision late last year to shut down. Screenshot of the Zulily website from December 2023 highlighting the going-out-of-business sale.

Fulfillment 260

Fulfillment Apparel Fashion Consumer 260