Retail TouchPoints

DECEMBER 25, 2024

Many retailers are reportedly implementing new return policies to mitigate the increase in fraudulent returns and exchanges, with some even banning returns altogether. Return Policy Abuse Returning items can be a logistical disaster and cost burden for ecommerce businesses.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

DECEMBER 20, 2022

Today’s decision sets new rules for how Amazon operates its business in Europe,” said Margrethe Vestager, EVP of Competition Policy at the European Commission in a statement. The Prime and Buy Box commitments will remain in force for seven years , while the other commitment will remain in force for five years.

Fulfillment 272

Fulfillment Shipping Costs Presentation Information 272

Kissmetrics

NOVEMBER 16, 2020

You set your prices and fulfill orders, and you build your own brand. You’re someone who knows how to process and fulfill orders, and you prioritize customer care. Now, it’s time to create your Partner Profile, which offers customers an overview of your entire business and all your policies. Fulfill Walmart Marketplace Orders.

Merchant Services 360

Merchant Services Shipping Costs Payment Services eCommerce 360

Retail TouchPoints

DECEMBER 11, 2024

Rather than fulfill its contractual obligations to ensure that the merger succeeded, Kroger acted in its own financial self-interest, repeatedly providing insufficient divestiture proposals that ignored regulators concerns.

Payment Services 162

Payment Services Fulfillment Presentation Consumer 162

Retail TouchPoints

APRIL 22, 2022

Scammers can use different emails to exploit the same code or find holes in policies to plug in multiple codes and get an item for free. The downside is that the more flexible the return policy, the more likely the risk of fraud. Return abuse occurs when a customer returns merchandise in violation of the store’s return policy.

Order Fulfillment 278

Order Fulfillment Merchant Services Retail Fulfillment 278

Retail TouchPoints

JANUARY 13, 2025

Beyond Technology: Practical Steps to Curb Returns In addition to embracing cutting-edge technology, retailers should refine their return policies and pricing strategies to encourage thoughtful purchasing.

Retail 298

Retail BigCommerce B2C Channel 298

lateshipment

MARCH 4, 2025

Ensure Accurate and Efficient Order Fulfillment Okay, you’ve got the perfect product and a happy customer ready to buy. Not having accurate order fulfillment is what can mess it up now. Develop a Clear Return Policy Your return policy shouldn’t be a jargon-filled document that only a lawyer can understand.

eCommerce 130

eCommerce Shipping Costs Shipping Order Fulfillment 130

Retail TouchPoints

FEBRUARY 26, 2025

To prevent this, your store can implement a policy of canceling such orders so the customer can place them again with the correct delivery data. Reducing return fraud starts with ensuring that your return policies are clear and require the original tags and packaging. This allows your fraud scoring tools a fresh look at the order.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

MARCH 16, 2023

Omnichannel fulfillment platform Deposco has launched a supply chain solution designed to orchestrate end-to-end processes — plan, source, order, fulfill and return — across B2B and DTC channels, from a single package to full pallets.

Supplies 278

Supplies Management Order Fulfillment Retail 278

Retail TouchPoints

JANUARY 17, 2025

But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns. Stricter return policies are not the solution to your return challenges. Customer-first strategies that not only reduce returns but also boost experience and loyalty.

Customer 162

Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 298

Fulfillment Omnichannel Shipping Costs Supplies 298

Retail TouchPoints

FEBRUARY 21, 2024

This presents a dual shipping dilemma for businesses: how can they keep shipping costs on the business low, while also offering customer-friendly return policies? This means that when ecommerce retailers can’t provide the peace of mind that clear return shipping policies can offer, customers will take their money and run.

Shipping Costs 280

Shipping Costs Shipping eCommerce Small Business Retail 280

lateshipment

AUGUST 13, 2020

Stock superb products, offer top-notch customer service, and couple it up with exceptional order fulfillment. Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty.

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

Retail TouchPoints

SEPTEMBER 25, 2023

Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? What you offer [in terms of fast fulfillment], and to whom, is very important. On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive. To provide a 99.5%

Supplies 306

Supplies Shipping Costs Fulfillment Customer Experience 306

BigCommerce

MARCH 17, 2017

Once you make it over that hurdle, it’s time to deal with order fulfillment and shipping. Dropshipping allows stores to fulfill customer orders directly from a wholesaler or manufacturer. Fulfilling your orders and shipping them out takes a lot of time. How long does it take them to fulfill an order? What is dropshipping?

Shipping Costs 419

Shipping Costs BigCommerce Shipping Fulfillment 419

Groove

JANUARY 8, 2021

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. Second, it's critical for companies to put an emphasis on their return policies moving forward. eCommerce Returns: What To Expect In Early 2021.

eCommerce 273

eCommerce Fulfillment Subscription Consumer 273

Retail TouchPoints

JULY 23, 2024

Ryan Kelly, VP of Marketing at FedEx, refers to himself as a “supply chain geek with a contrarian streak” who loves to talk “fulfillment, returns and consumer shopping behaviors with anyone who will listen.” It’s become somewhat of a catch-22 for retailers, but an online brand’s return policy can truly be make or break.

Merchant Services 289

Merchant Services Shipping Costs Supplies Fulfillment 289

lateshipment

FEBRUARY 28, 2025

Heres a look at the eight types of store credit you should consider integrating into your store policy: Exchanges Exchanges and returns are common forms of store credit that keep revenue within your business while maintaining customer satisfaction. And if those purchases get returned?

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

DECEMBER 18, 2024

They can push for policies that allow states to continue collecting ample tax revenue while allowing retailers to thrive without being overwhelmed by regulatory complexities. However, a well informed and mindful ecommerce retailer can make their voice heard.

Retail 278

Retail Clothing eCommerce Social Media 278

Retail TouchPoints

APRIL 29, 2022

Worst of all, for all the added costs retailers take on to fulfill returns, shoppers still are unhappy after going through a hassle-filled reverse logistics process. Make Return Policy Highly Visible: Promote seamless free return policies, a.k.a. Exacerbating the situation, these same shops lost $10.30

Shipping Costs 312

Shipping Costs Merchant Services Customer Shipping Labels 312

Retail TouchPoints

MARCH 6, 2024

While some are charging customers fees to simultaneously slow and offset rising costs resulting from elevated return rates, others are adopting returnless refund policies. While returnless refunds can reduce friction and help foster a more favorable brand image, they also play a role in growing concerns over return policy abuse.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

MARCH 25, 2024

By automating critical functions like order processing, inventory sync and fulfillment routing, business owners can focus on executing their core business strategies while being confident that their operational tasks are managed effectively and accurately. Financial control.

eCommerce 312

eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

JANUARY 12, 2023

Formulate your strategy after researching which platform options you want to leverage, what your competitors are doing on the channel, determine your optimal price point and how you plan to fulfill orders. It’s up to the brand or its agency to manage what your pricing policies will be and how you prevent being undercut by resellers on Amazon.

Shipping Costs 278

Shipping Costs Fulfillment Channel Shipping 278

Retail TouchPoints

NOVEMBER 8, 2022

There’s also not a lot of time for complicated return policies. How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. Retailers can also create a return policy that avoids waste. There’s no time for ill-fitting, poorly described items.

Online Retail 306

Online Retail Retail Technology Arts 306

Retail TouchPoints

AUGUST 10, 2020

This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on. Noting that this was “not the first flap around return policies during the novel coronavirus pandemic,” RetailWire asked its panel of experts to weigh in on whether Walmart should change its policy. Its competition clearly is.

Beauty and Health 301

Beauty and Health Shipping Costs Supplies Shipping 301

Ecommerce Platforms

MARCH 14, 2022

Although finding the right fulfillment network and third-party logistics management solution can be a headache, it's essential to your eCommerce success. Let’s find out what this fulfillment service provider has to offer in our byrd review…. Let’s find out what this fulfillment service provider has to offer in our byrd review….

Merchant Services 194

Merchant Services Shipping Costs Fulfillment Shipping 194

BigCommerce

SEPTEMBER 11, 2018

The single best way to build your brand is by offering an impeccable customer experience and — especially during the holidays — your fulfillment strategy is a key driver here. These dates do not have a fulfillment lag built in. So you will want to make sure your fulfillment is optimized and on point so you can avoid these charges.

Shipping 263

Shipping Merchant Services Customer Fulfillment 263

Retail TouchPoints

OCTOBER 4, 2024

Retailers can try to reduce returns by charging fees or adding/keeping friction to the process, but too-stringent policies risk annoying consumers — or worse, discouraging them from making any purchase. Make return policies crystal clear. following holiday 2023, according to the National Retail Federation).

Webinar 263

Webinar Gifts Social Media Consumer 263

Retail TouchPoints

AUGUST 16, 2021

As brands like L.L.Bean created an environment of consumer-friendly return policies , that thinking has gone the way of dial-up modems. We know too well, ‘If I can’t measure it, I can’t manage it,’ and that measurement should not terminate at fulfillment. Too often, the thought of returns is mired by its negative past.

Retail 336

Retail Shipping Costs Supplies Shopify 336

Retail TouchPoints

DECEMBER 31, 2021

For a very long period, the last 20 to 30 years , real wages in retail were flat,” said Dr. Michael Mandel, Chief Economic Strategist at the Progressive Policy Institute in an interview with Retail TouchPoints. One of the beauties of the big box model was that it enabled retailers to get away with relatively low-priced labor.

Retail 312

Retail Home Furnishings Shipping Costs Electronics 312

Retail TouchPoints

APRIL 11, 2023

For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

Customer Retention 297

Customer Retention Customer Loyalty B2B Customer 297

Retail TouchPoints

MARCH 14, 2023

The same speed being applied to last mile fulfillment should be applied to receiving and processing returns so that returned items don’t become fodder for end-of-season sales, resale to low-cost channels or even destroying or dumping them — a result that’s bad for margins and for the environment. billion annually.

Shipping Costs 263

Shipping Costs Retail Fulfillment Channel 263

Retail TouchPoints

AUGUST 2, 2022

Von Nguyen, Clinical Lead of Public and Population Health at Google , who has also worked with Blue Cross and Blue Shield of North Carolina as Chief Medical Officer and SVP, in addition to fulfilling policy and strategy roles at the Centers for Disease Control and Prevention; and.

Fulfillment 278

Fulfillment Management Retail Other 278

BigCommerce

MARCH 14, 2017

However, this is not recommended if you use Amazon FBA, a third-party logistics company, or another type of external fulfilment. In most cases, the best inventory naming policy is to integrate the primary universal number (ISBN, UPC, etc.) How to Create SKUs in BigCommerce. with your own internal SKU system. Establish Standards.

Channel 414

Channel BigCommerce Multi-channel Shipping Costs 414

Retail TouchPoints

NOVEMBER 17, 2023

Applying this practice, retailers can proactively troubleshoot stockouts and delays to ensure that customers’ orders can still be fulfilled to their satisfaction in a timely manner. Soliciting feedback on customer satisfaction with substitutions helps retailers refine their policies and pricing.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

lateshipment

FEBRUARY 1, 2025

How fast are return and exchange requests getting fulfilled? Your team no longer has to manage return requests, review whether they match your return policies, create labels, update product stock, or process refunds. Learn from the data to refine your policies, boost efficiency, and improve your product offerings.

Management 130

Management Shipping Costs eCommerce Operations 130

lateshipment

MARCH 3, 2025

For starters, customers are more likely to hit buy when you have a favorable return policy. In fact, 60% of shoppers will look at the return policy before making a purchase. Inventory allows you to meet your customers’ demands, fulfill orders, and store your products safely and securely.

Management 130

Management Shipping Costs eCommerce Shipping Labels 130