Remove Fulfillment Remove Policies Remove Shipping Costs
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Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

Retail TouchPoints

While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers. This presents a dual shipping dilemma for businesses: how can they keep shipping costs on the business low, while also offering customer-friendly return policies?

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Amazon Service Refinements: New ‘Low-Cost’ Store, Prime Fuel Discount, Ending of ‘Today’ Delivery Service

Retail TouchPoints

Amazon has made a number of moves to refine its offerings, including adding fuel discounts to the list of Prime membership benefits; developing a low-cost store to compete with discount shopping apps like Temu; and redesigning the homepage of its shopping app for easier navigation.

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Product Substitution: How Savvy Retailers and Manufacturers can Build Supply Chain Resiliency, Reduce Costs and Improve Customer Experiences

Retail TouchPoints

Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. Whenever possible, retailers should price match the cost of the original item.

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Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Retail TouchPoints

Returns are a major cost of doing retail business of any kind, but especially online. While some are charging customers fees to simultaneously slow and offset rising costs resulting from elevated return rates, others are adopting returnless refund policies.

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How FedEx Leverages its Data and Expertise to Help Merchants Win Post-Purchase

Retail TouchPoints

Ryan Kelly, VP of Marketing at FedEx, refers to himself as a “supply chain geek with a contrarian streak” who loves to talk “fulfillment, returns and consumer shopping behaviors with anyone who will listen.” From what we’ve seen, most of these brands still have to use fragmented and inefficient shipping solutions across multiple platforms.

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Can Nearshoring Prevent the Next Supply Chain Crisis?

Retail TouchPoints

Goldsby, who discussed supply chain issues with Retail TouchPoints in May 2022 , shared his thoughts on ways the industry can make supply chains both more reliable and cost-effective moving forward. Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? To provide a 99.5%

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4 Ways Businesses Can Use Shipping to Reduce Cart Abandonment

Retail TouchPoints

Also to blame are overly complex checkout processes, invalid discount codes, security concerns, questionable return policies, comparison shopping, etc. The list goes on, but one other barrier to purchasing seems to be a major sticking point for 63% of consumers : shipping costs. The True Cost of Shipping.