Retail TouchPoints

NOVEMBER 8, 2024

Thomas Netzer, COO of Wayfair , will step down from his role at the end of 2024 after six years with the furniture retailer. marking a brick-and-mortar milestone for the digitally native retailer. “This integration will strengthen our decision-making and enhance our ability to lead in the market.”

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Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

JANUARY 7, 2025

Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud. Strategies to prioritize should include these three actions: 1.

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Forrester eCommerce

OCTOBER 10, 2023

Retailers' solution to increased shrink may already be a tool in their arsenal. Learn from Emily Pfeiffer on OMS tech solutions for retail theft.

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Fulfillment Retail Consumer Management 448

Retail TouchPoints

JANUARY 6, 2025

The re-emergence of tariffs on the global trade horizon has once again thrust the retail industry into uncertainty. As retailers brace for this looming economic shift, learning from past experiences and implementing forward-thinking strategies is paramount to mitigating risk and seizing opportunities amidst adversity.

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Retail TouchPoints

NOVEMBER 7, 2024

The tags are designed to improve found rates, efficiency and order accuracy, and they provide retailers with the opportunity to integrate their functionality with other Instacart Connected Store technologies. This comprehensive approach allows retailers to create cohesive, branded experiences that truly resonate with customers.

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Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

JANUARY 13, 2025

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9%

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Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. While retailers had traditionally tried to remain politically neutral, this option seems to be disappearing in a sharply divided country. consumers wallet.

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Retail TouchPoints

DECEMBER 18, 2024

As ecommerce continues to grow, various states are introducing or planning to introduce Retail Delivery Fees (RDFs). trillion in 2023, accounting for 22% of total retail sales , with projections suggesting an increase to $1.9 However, these fees also introduce significant compliance challenges for retailers. trillion by 2029.

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Retail TouchPoints

NOVEMBER 21, 2024

However, this year, you and retailers are facing the same problem: a quirk of the calendar means there are only 27 days between Thanksgiving and Christmas, five fewer days than usual, so retailers have a number of tricky balancing acts they’ll need to pull off to make sure it really is the most wonderful time of the year.

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Shipping Costs Retail Toys Games 274

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The Impact on Retailers While the immediate loss is borne by the consumers, retailers are far from unaffected. Retailers are caught in a difficult position.

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Retail TouchPoints

DECEMBER 27, 2024

Retailers have to start understanding Gen Z. Theyre a tough nut to crack for many retailers; particularly those using more traditional approaches to research. Retailers must reflect this diversity in their marketing. Theyre in their late teens to mid-20s and have far more purchasing power than we give them credit for.

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Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

OCTOBER 23, 2024

While it started with the COVID ecommerce rush, rising operational costs and ongoing margin constraints are continuing to drive brands and retailers toward online marketplaces, otherwise known as third-party commerce (3P commerce). In a survey of 550 retail executives in the U.S.,

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Consumer Multichannel Supplies eCommerce 290

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. fulfillment partner. Cookware and knives brand Misen has made Cart.com its official U.S. The brand will ship its products out of two U.S.

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Fulfillment Omnichannel Operations Fashion 278

Retail TouchPoints

OCTOBER 21, 2024

retailers, costing billions of dollars annually. To make the issue worse, this trend shows no sign of slowing down, as fraudsters continue to develop new and innovative methods to exploit retail systems. As the threat continues to grow, DTC retailers must take proactive steps to protect their bottom line.

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Retail TouchPoints

JANUARY 17, 2025

As part of the deal, the robotics solution provider will engage in a Walmart-funded development program to enhance the retailers current online pickup and delivery fulfillment systems. Walmart will sell its Advanced Systems and Robotics business to Symbotic for $200 million. regional distribution centers (DCs).

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Fulfillment Supplies Technology eCommerce 278

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. The retailer started implementing the drone technology in a distribution center in Perryville, Md. this summer.

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Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air. It transforms your whole being.

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Outdoor Consumer Fulfillment Definition 278

Retail TouchPoints

DECEMBER 18, 2024

In July 2024 , supermarket retailer Hy-Vee partnered with VusionGroup to install ESLs in more than 230 stores, following close on the heels of Walmart s June 2024 decision to roll out the solution providers digital shelf labels chainwide.

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Retail TouchPoints

DECEMBER 17, 2024

Integrating Search Functionality and Inventory Visibility Survey data reveals that two-thirds of consumers say they will leave an ecommerce site and choose another retailer if the item they intended to purchase is out of stock.

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Retail TouchPoints

AUGUST 22, 2024

“I got a view of everything around Sephora; I got to see what it was like to do digital marketing, the ecommerce business, the forecasting and planning business,” Turley said in an interview with Retail TouchPoints. “I That’s one reason why all touch points — from initial engagement to post-purchase — are owned and operated by the retailer.

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Order Fulfillment Fulfillment Omnichannel Subscription 276

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. If you expect your associates to be retail superheroes, here are four things to look for when selecting a POS solution. And think about how true that is in a retail setting. Is that going to change anytime soon?

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Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

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Fulfillment Shipping Costs Management B2B 277

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

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Payment Services Retail POS Fulfillment 138

Retail TouchPoints

DECEMBER 4, 2024

The platform has been adding a wide range of retailers to its portfolio throughout the past year, including Vitamin Shoppe , JD Sports , Camping World, Lowe’s , H Mart , Aveda and Mattress Firm. David’s Bridal is a leader in wedding and special occasion retailing, operating more than 180 stores.

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Toys Retail Apparel Games 273

Retail TouchPoints

MARCH 7, 2025

Uber Eats has focused on expanding its retailer network. According to Retail TouchPoints ‘ 2024 Omnichannel & Fulfillment Survey , 36% of retailers tap third-party delivery partners like Uber Eats to support their omnichannel operations.

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Retail TouchPoints

JANUARY 17, 2025

Stacy Shaw wants to make it very clear that Starboard Group is specifically in the business of vacation retail, as opposed to the broader travel retail category. She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines.

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Retail TouchPoints

DECEMBER 12, 2024

The home improvement retailer also plans to open 10 to 15 stores per year for the next several years. The retailer is working with both new sellers and existing suppliers to populate its new marketplace, with plans to include products at a range of price points designed to appeal to both value-oriented and more affluent customers.

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Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA.

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Supplies Improvements Social Media Operations 290

Retail TouchPoints

OCTOBER 11, 2024

The retail industry holds influence above many others. This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Likewise, very few in these centers are technology experts.

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Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

NOVEMBER 22, 2024

As a family-owned business, Bealls understands the importance of ensuring employees are fulfilled both at work and in their personal lives,” said Sanish Mondkar, CEO and Founder of Legion Technologies in a statement. The retailer operates across 22 states under the Bealls, Bealls Florida and Home Centric banners.

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Management Fulfillment Technology Operations 277

Retail TouchPoints

NOVEMBER 22, 2024

At Chewy, innovation isn’t just a goal — it’s in our DNA,” said Tim Foley, Senior Director of Fulfillment Technology at Chewy in a statement. “By bringing together fresh perspectives and advanced technology, we aim to inspire solutions that will push the boundaries of automation in warehouse logistics.” “At

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Improvements Fulfillment Operations Mobile 289

Retail TouchPoints

SEPTEMBER 20, 2024

Amazon will increase pay for hourly frontline workers in its transportation and fulfillment network by at least $1.50 per hour beginning this month, bringing their average base wage to more than $22 per hour ( $29 per hour with the value of benefits factored in).

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Fulfillment Blog Operations Supplies 264

Retail TouchPoints

DECEMBER 17, 2024

The Army & Air Force Exchange Service (AAFES) , a retailer serving American soldiers, airmen, guardians and their families, has expanded its partnership with Manhattan Associates to include the solution providers AI-powered customer service chatbot.

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