Retail TouchPoints

DECEMBER 12, 2024

Lowes has revealed key elements of its 2025 Total Home Strategy, including the initial launch of a third-party online marketplace and loyalty program enhancements that will bring its DIY and professional programs into a single ecosystem. Lowes said it will rely on major suppliers to execute fulfillment and delivery.

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Retail TouchPoints

JANUARY 1, 2025

An OMS is a software solution that simplifies the management of inventory, orders and fulfillment and plays a vital role in the post-purchase experience by ensuring timely communication, providing real-time updates, improving customer support and facilitating smooth returns and exchanges.

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Management Shipping Costs Reference Retail 320

Retail TouchPoints

SEPTEMBER 14, 2023

fulfillment operations. The retailer has been investing heavily in its unified commerce strategy, including a new POS rollout that will support associate-driven clienteling, omnicart capabilities and customer-controlled fulfillment options.

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Retail TouchPoints

DECEMBER 17, 2024

Moreover, customers are paying attention to delivery details (particularly during the holiday season) and will abandon a transaction if fulfillment parameters are unacceptable. Furthermore, the integration of inventory visibility and search reduces the likelihood of stockouts and overselling while enabling seamless cross-channel fulfillment.

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eCommerce Shipping Costs Supplies Fulfillment 260

My Wife Quit Her Job

JUNE 2, 2023

Many Amazon sellers are considering switching to the Fulfilled By Merchant (FBM) program due to constantly increasing fulfillment prices and changing rules. I also compare Amazon FBM to other Amazon fulfillment methods and explain how you can get started. I address those concerns in this article.

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Retail TouchPoints

NOVEMBER 18, 2024

The core of this operation’s success is a data-driven approach that includes classic metrics such as Call Data Record (CDR) and Customer Satisfaction (CSAT), as well as a Voice of the Customer (VoC) strategy that “extrapolates the data from our help desk using AI and then feeds into the various departments throughout our company.”

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Shipping Costs Social Media Fulfillment Consumer 147

Retail TouchPoints

APRIL 21, 2025

Tractor Supply had previously partnered with Allivet for prescription fulfillment, and the retailer acquired the company in 2024. Tractor Supply Rx also offers a price match guarantee to ensure customers get the best value on their prescription purchases.

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Supplies Toys Fulfillment Technology 243

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. Ensure that your fulfillment operations are streamlined to meet the expectations of quick delivery.

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Retail TouchPoints

JANUARY 9, 2025

All these different sensory elements, including the music playlist, dont feel forced; it feels very authentic in the store, said Jaime Bettencourt, responsible for revenue growth, brand strategy and content marketing at Mood Media in an interview with Retail TouchPoints.

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Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. The store continues to endure as the centerpiece of the vast majority of shopping journeys, and Bruno’s experience makes him ideally suited to help retailers prioritize their technology and experience strategies.

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POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

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Shipping Costs Fulfillment Shipping Customer Loyalty 278

Groove

DECEMBER 7, 2024

Today, brands that seize opportunities at the forefront of their industries know how to fully develop omnichannel eCommerce strategies that put these technologies to work for them. A quality eCommerce content strategy provides more ways for potential customers to find your store. Why should people trust my brand?

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eCommerce Marketing Social Media White Paper 328

lateshipment

MARCH 4, 2025

In this article, we discuss everything from what return optimization is to strategies you can use to improve your return process and how modern technology can help you achieve this. Strategies for Reducing Product Returns Let’s be real: returns are a pain. Not having accurate order fulfillment is what can mess it up now.

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eCommerce Shipping Costs Shipping Order Fulfillment 130

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Data Analytics: Leveraging big data and analytics tools to gain insights into customer behavior, inventory management, sales forecasting, and marketing strategies. Operational Efficiency: Automation reduces manual tasks and errors, speeding up processes like inventory management, order fulfillment, and customer service.

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Payment Services Retail Mobile POS 110

lateshipment

NOVEMBER 4, 2024

Strategies to Circumnavigate Surcharges and Avoid Delays During the holiday season, increased demand often results in higher shipping surcharges and more frequent delays, both of which can disrupt a business’s operations and impact the customer experience. Here are some effective strategies.

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eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

FEBRUARY 22, 2023

The retailer is aiming to operate more than 15 sortation centers across the country to enable flexible and efficient last mile options that build on its store-as-hub strategy. As Target’s stores fulfill the bulk of online orders, our sortation centers have made this process even faster.”

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Retail TouchPoints

APRIL 18, 2024

It’s already happening, as AI-powered marketing systems digest vast amounts of data on each individual shopper, develop a unique strategy to grow value and engagement, and generate true 1:1 promotions and pricing to achieve each strategy — all in an automated process that takes minutes for millions of shoppers at scale.

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Technology Retail White Paper Fulfillment 289

Forrester eCommerce

MARCH 26, 2024

Despite increased investment, businesses fall short of consumer fulfilment expectations for in-store order pickup. Analyst Lauren Cevallos explains what's happening.

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Fulfillment Customer Consumer Customer Experience 243

Retail TouchPoints

SEPTEMBER 26, 2023

Don’t oversell products if you don’t have the supply to fulfill orders. Advertising 101 Advertising strategies should be aligned with inventory levels and sales strategies. It is not possible to have a good sales strategy without a solid advertising strategy and vice versa, but oftentimes these teams operate in silos.

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Supplies Fulfillment Shipping Costs Shipping 264

Kissmetrics

DECEMBER 16, 2021

I’m going to share a list of all the free tools and strategies that can help you compete with major conglomerates through content marketing. It’s a great marketing strategy for building trust. Use Amazon Fulfillment. What are some overlooked online marketing strategies? The power of eBay doesn’t stop on the site.

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Small Business Retail Marketing Social Media SEO 360

Retail TouchPoints

JANUARY 13, 2025

Ultimately, this can help retailers improve throughput and fulfill orders faster. For this to happen, companies need to be aligned on a broad AI strategy to ensure they can go from idea to execution effectively.

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Supplies Improvements Social Media Operations 290

Retail TouchPoints

MAY 9, 2023

Peter Pernot-Day, Global Head of Strategy and Corporate Affairs at SHEIN, is playing a critical role in this journey, acting as a connecting point between CEO Chris Xu and the rest of the business, and ensuring that Xu’s “big ideas” are translated into tactical goals and measures implemented across the business.

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Fashion Fulfillment Apparel Order Fulfillment 278

Retail TouchPoints

JANUARY 2, 2025

This transformation has given rise to a distinct dichotomy in consumer expectations, presenting retailers with unprecedented challenges and forcing them to rethink their strategies. They must implement sophisticated pricing strategies to remain competitive without sacrificing profitability.

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Shipping Costs Consumer eCommerce Presentation 289

Forrester eCommerce

APRIL 19, 2021

As forces converge to drive B2B marketing to a higher purpose, marketing leaders must evolve from brand stewards, lead generation machines, and sales supporters in order to fulfill it.

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B2B Fulfillment Marketing Customer 518

Retail TouchPoints

MAY 20, 2024

This year, we’ve identified 24 organizations that have successfully differentiated through their loyalty programs, marketing strategies, in-store experiences and even their approach to last mile and fulfillment. The final 24 brands and their winning strategies will be featured in an in-depth report running next month.

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Customer Retention Fulfillment Mobile Customer Experience 299

Retail TouchPoints

JANUARY 13, 2025

While this underscores the inevitability of returns, it also highlights the need for retailers to refine their digital strategies. Beyond Technology: Practical Steps to Curb Returns In addition to embracing cutting-edge technology, retailers should refine their return policies and pricing strategies to encourage thoughtful purchasing.

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Retail BigCommerce B2C Channel 298

My Wife Quit Her Job

FEBRUARY 12, 2025

Amazon FBA (Fulfillment by Amazon) has changed a lot over the years. Its no longer just about listing productsyou need smart strategies, efficient inventory management, and solid financial planning to stay profitable. The days of easy wins are gone.

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Fulfillment Management 177

Retail TouchPoints

JUNE 26, 2024

Cost of goods is increasing whereas consumer confidence is decreasing, so businesses need to rethink their marketing strategy and drive incremental gains. Traditional strategies might inadvertently prioritise existing customers due to their conversion history and propensity to buy. Conversely, overstocked items can eat into profits.

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eCommerce Customer Loyalty Marketing Fashion 264

Retail TouchPoints

JANUARY 6, 2025

As retailers brace for this looming economic shift, learning from past experiences and implementing forward-thinking strategies is paramount to mitigating risk and seizing opportunities amidst adversity. The Scars of the 2018-2019 U.S.-China China Trade War: A Case Study in Disruption The U.S.-China

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Retail Supplies Apparel Customer Loyalty 278

Retail TouchPoints

JANUARY 12, 2023

Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The same technology that powers Store Assist has enabled Walmart to fulfill over 830 million orders across over 4,700 Walmart stores.”.

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Merchant Services Fulfillment Retail Omnichannel 311

Retail TouchPoints

DECEMBER 18, 2024

Strategies for Enhancing Compliance To effectively manage the rise of RDFs and whatever new and challenging requirements may be on the way, retailers need to adapt their compliance strategies.

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Retail TouchPoints

MARCH 25, 2025

A Connected Grocery Shopping Experience In February 2024 Hy-Vee began leveraging Instacarts Fulfillment-as-a-Service to integrate same-day delivery fulfillment capabilities into its owned and operated websites. Instacart has been an important partner in our marketing strategy, helping us grow sales on their platform by 40% last year.

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Fulfillment eCommerce Operations Customer 147

Retail TouchPoints

DECEMBER 29, 2023

A multi-node fulfillment strategy, based on decentralizing fulfillment processes by taking advantage of micro-distribution centers located close to customers rather than operating out of a single warehouse, can be particularly impactful.

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Apparel eCommerce Fulfillment Order Fulfillment 284

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. With a strong inventory management and fulfillment foundation in place, Build-A-Bear is ready to take its next steps.

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Omnichannel Shipping Costs Fulfillment Gifts 306

Retail TouchPoints

MAY 3, 2023

10 Considerations for Retailers Retailers have an opportunity to implement sustainable design strategies from the get-go when it comes to brick-and-mortar store design, construction and programming. Commitment to deliberate, collaborative and focused efforts will go a long way and become the critical path toward a more sustainable future.

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