article thumbnail

How Sephora Turned Order Fulfillment into a Loyalty-Builder

Retail TouchPoints

Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. We even have to be ahead of customer trends in that regard.” To achieve that goal, fulfillment has to be embedded into other functional discussion areas, such as marketing and merchandising. “We

article thumbnail

Retailers Increasingly Turning to Third-Party Resources to Handle Fulfillment

Retail TouchPoints

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Want to find out more about how retailers are meeting omnichannel and fulfillment challenges?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Ecommerce Logistics Trends that are Changing Retail Right Now

Retail TouchPoints

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. Review past sales data to identify trends in inventory and purchase timing. trillion in 2023, according to research by Statista. Operational agility.

eCommerce 307
article thumbnail

Avoid Customer Dismay! Benchmark Your Store Fulfillment Initiatives

Forrester eCommerce

Despite increased investment, businesses fall short of consumer fulfilment expectations for in-store order pickup. Analyst Lauren Cevallos explains what's happening.

article thumbnail

Coach CEO Q&A: New Las Vegas Fulfillment Center will Reduce Delivery Times by 50%+

Retail TouchPoints

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla. Designed to distribute 22.2

article thumbnail

4 Key Point-of-Sale Trends for 2024

Retail TouchPoints

“Many systems can now identify sales trends, understand customer behavior and gauge employee performance. The integration of real-time customer feedback mechanisms and predictive analytics tools are other exciting developments, allowing businesses to proactively adapt to customer needs and trends.

article thumbnail

THG Fulfil Enhances Delivery Service to Meet Late Night Shopping Trend

365 Retail

THG Fulfil (the operations division of THG’s Ingenuity business) has announced a significant enhancement to its delivery service, catering to the growing trend of late-night shopping. This capability positions THG Fulfil to serve the increasing demand for late-night shopping more effectively than its competitors.