Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla. Designed to distribute 22.2

Fulfillment 264

Fulfillment Jewelry Operations Technology 264

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas believes that to make store fulfillment a truly profitable initiative, retailers need to find new ways for their tech, operations and design teams to collaborate.

Fulfillment 298

Fulfillment Vend Operations Technology 298

Retail TouchPoints

JUNE 3, 2021

Ecommerce University was developed to dig into the new, emerging and evolving trends driving this exciting era of retail. Fulfillment: Tapping third-party logistics providers (3PLs) can help brands and retailers offer fast and easy delivery experiences. Influencer Myths, Trends and Best Practices: New Rules for Brands of All Sizes.

eCommerce 361

eCommerce Omnichannel Merchant Services Channel 361

Retail TouchPoints

OCTOBER 9, 2023

These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online. In 2024, it won’t be your dad’s supply chain. More fluid. Less predictable.

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Retail TouchPoints

DECEMBER 13, 2023

Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation. Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Forrester eCommerce

OCTOBER 10, 2023

Retailers' solution to increased shrink may already be a tool in their arsenal. Learn from Emily Pfeiffer on OMS tech solutions for retail theft.

Fulfillment 448

Fulfillment Retail Consumer Management 448

Forrester eCommerce

MARCH 26, 2024

Despite increased investment, businesses fall short of consumer fulfilment expectations for in-store order pickup. Analyst Lauren Cevallos explains what's happening.

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Fulfillment Customer Consumer Customer Experience 243

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

Omnichannel 306

Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

JUNE 1, 2022

There are 10 Trends unfolding before us right now, very much worth watching. The Top 10 trends driving retail growth today are not predictions; they’re real and happening right now. The fact is, when it comes to what’s ahead for retail, no one really knows. Shoppers are returning to stores, again. This is growing, every day.

Retail 299

Retail Games Magazine Demo 299

Retail TouchPoints

FEBRUARY 21, 2022

Here are three trends that will define the retail industry in 2022 — and likely for years to come: 1. Expediting delivery with last-mile capabilities. If one thing has become clear during the last two years, it’s that consumers value options for convenience.

Consumer 313

Consumer Merchant Services Apparel Supplies 313

Forrester eCommerce

OCTOBER 26, 2023

Embrace our recommendations, along with the upcoming advice in our holiday series, to survive the holiday rush.

eCommerce 397

eCommerce Fulfillment Recommendation B2C 397

Retail TouchPoints

AUGUST 26, 2022

This trend also could carry into the holiday season. “I Inflation drove a lot of the back-to-school season’s shopping trends, but convenience nevertheless remained high on busy parents’ minds. I think that’s a natural progression to make,” said Rose. “If Convenience Remains a Sales Driver During Back-to-School and Beyond.

Merchant Services 277

Merchant Services Apparel Books Consumer 277

Retail TouchPoints

SEPTEMBER 1, 2022

Nostalgia is en vogue across TV, movies, music and fashion, reviving old trends and creating new ones. In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. Better Inventory Forecasting = Happier Customers.

Fulfillment 310

Fulfillment Retail Supplies Operations 310

Retail TouchPoints

DECEMBER 2, 2022

In fact, a big part of their job these days is staying on top of what’s trending online. The company’s website, built on WooCommerce , features all 2,000+ items carried in the store, and orders are fulfilled directly from the store itself. The Cohens don’t judge.

Social Media 290

Social Media Multi-channel WooCommerce eCommerce 290

Retail TouchPoints

JANUARY 26, 2023

The ever-shifting landscape of retail makes any type of prediction questionable, but there are a few hidden trends that are shaping the future of how we buy. The company that perfected a global fulfillment network with massive warehouses at its core is now rethinking its approach. It turns out that bigger isn’t always better.

Fulfillment 331

Fulfillment Retail Sporting Goods Customer Experience 331

Forrester eCommerce

APRIL 22, 2024

All the flashiest demos of generative AI show chatbots that can query the enterprise environment for just about anything imaginable. Want to know all the vulnerabilities you have? How many devices are unprotected on the network? Whether you’ve been hit with Scattered Spider in the last six months?

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Demo Fulfillment 329

Retail TouchPoints

OCTOBER 4, 2023

Flexibility and timeliness are absolutely key when it comes to responding to fast-moving buying trends, as retailers must balance longer-term buying choices with customers’ shorter-term impulse decisions. Provide a Brilliant User Experience Speed is key when capitalizing on short-term buying trends.

Omnichannel 264

Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

NOVEMBER 5, 2024

Store Assist is designed to digitize and streamline online order fulfillment workflows by allowing retailers to manage all orders and deliveries in one central location — from in-store pickup to ship-from-store, last-mile delivery orders and even third-party marketplaces.

Mobile 275

Mobile Operations Consumer Shopify 275

Retail TouchPoints

NOVEMBER 6, 2024

This trend suggests that as urbanization expands, so too will the prevalence of porch piracy. As our data suggests, the trend toward alternative delivery methods is gaining traction, signaling a potential shift in how online orders are fulfilled in the future. The demographic data is also revealing.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

JANUARY 23, 2024

Over five days and a growing portfolio of on- and off-site events, the National Retail Federation brought together more than 40,000 attendees and 1,000+ exhibitors in NYC. And after three years of pandemic aftershocks, industry experts confirmed what everyone in attendance felt (especially in their aching feet): the Big Show is officially back.

ACH 285

ACH Multi-channel Technology Customer Retention 285

Retail TouchPoints

FEBRUARY 6, 2023

This trend is even more pronounced among CEOs in the U.S. Indeed, when asked how they view their stores today, three of the top six responses involved omnichannel integration with ecommerce operations , including expanding stores’ roles as fulfillment centers, data collection points and ecommerce “showrooms.”

Payment Services 288

Payment Services Omnichannel POS Retail 288

Retail TouchPoints

DECEMBER 9, 2024

For brands, the challenge is not just about demand fulfillment; it’s about demand generation. Instead of waiting for specific sales events, consumers particularly younger ones make purchases year-round, driven by immediate needs or viral trends. Drop culture taps into the emotional immediacy that drives passive shopping.

Consumer 262

Consumer Social Media Fulfillment Shipping Costs 262

Forrester eCommerce

APRIL 28, 2021

With the pandemic exacerbating the need for diverse and effective fulfillment options, retailers and vendors were forced to innovate – and innovate quickly. 2020 was the year that every digital business fell in love with their OMS.

Management 459

Management Retail Fulfillment Customer 459

Retail TouchPoints

DECEMBER 29, 2023

With the growing popularity of the ‘athleisure’ trend, brought on by a renewed focus on both comfort and style, sneakers and sportswear look set to dominate retail for years to come. Benjamin Scherpenbergs is Director of Business Management at PFS , leading the EU and UK Client Services department at the ecommerce order fulfillment provider.

Apparel 284

Apparel eCommerce Fulfillment Order Fulfillment 284

Retail TouchPoints

AUGUST 21, 2024

The integration also features real-time inventory syncing between Shopify sites and Bulletin, with approved orders on Bulletin seamlessly pushed to Shopify to enable simplified, centralized fulfillment. We’re always looking to reduce manual touch points and streamline workflows, and this app certainly helps us do just that.”

Shopify 289

Shopify Small Business Retail B2B eCommerce Platforms 289

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. They can start by looking at last-season’s return data to help identify this season’s trends. That’s a win-win for brands and shoppers alike.

Fulfillment 310

Fulfillment Shipping Costs Supplies Operations 310

Retail TouchPoints

APRIL 7, 2022

Trends toward ease of fulfillment in the c-store business have been growing recently, with new services emerging through partnerships such as those between Circle K and Farmstead as well as Urban Value Corner Store , Vroom Delivery and Tortoise.

Fulfillment 286

Fulfillment Customer Data Technology Customer 286

Retail TouchPoints

DECEMBER 9, 2021

Brands with fixed logistics networks that must ship into specific ports in order to access dedicated warehouses and fulfillment centers won’t be able to take advantage of this strategy. A distributed fulfillment network model can benefit brands beyond port congestion as well. Ongoing Strategies for Success.

Supplies 305

Supplies Fulfillment Shipping Costs Multi-channel 305

Retail TouchPoints

APRIL 22, 2022

The event, which combines three previously separate shows, has been designed to provide a broad view of industry and consumer trends, as well as deep dives into role-specific topics and technologies. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

Workshop 327

Workshop Omnichannel Arts Fulfillment 327

Retail TouchPoints

DECEMBER 17, 2024

Experts believe this trend will lead to better overall performance resulting from higher profitability, stronger productivity and better customer experiences. Moreover, customers are paying attention to delivery details (particularly during the holiday season) and will abandon a transaction if fulfillment parameters are unacceptable.

eCommerce 177

eCommerce Shipping Costs Supplies Fulfillment 177

Retail TouchPoints

SEPTEMBER 18, 2023

Perhaps most importantly, “a decade ago, very few of you were using things like Amazon Advertising, Amazon Lending and Fulfillment by Amazon (FBA), and things like Brand Registry, Seller-Fulfilled Prime, Seller University and even Amazon Accelerate didn’t exist,” said Mehta at the event.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

NOVEMBER 22, 2024

Take a deeper look at how retailers are doing more with less in their operations in the full benchmark survey , which also dives into how retailers are tackling the ongoing challenge of theft and managing the costs of offering multiple fulfillment options. According to research from Emarketer , U.S.

Management 278

Management Retail Merchant Services Operations 278

Groove

JULY 22, 2024

As you may know, some categories deserve a landing page over a basic eCommerce category template, and some categories deserve more content to get the point across of a need being fulfilled.

eCommerce 195

eCommerce BigCommerce eCommerce Platforms Magento 195

Retail TouchPoints

JULY 16, 2021

As consumer habits and expectations continue to change toward cleaner, safer, accurate and hyper-personalized experiences — during and after the pandemic — retail is struggling to fulfill such on-demand productization and experiences safely and efficiently.

Shipping Costs 328

Shipping Costs Retail Fulfillment Consumer 328

Retail TouchPoints

JANUARY 4, 2022

Retail TouchPoints (RTP): Which of the trends identified in the report do you believe have the most long-term potential for brands and retailers? Future Commerce forecasts this trend will continue through 2022. We’re slowly being retrained to expect instant gratification and fulfillment, even online. Let’s think ahead though.

Omnichannel 336

Omnichannel Consumer Channel Toys 336

Retail TouchPoints

FEBRUARY 27, 2024

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. The format also supports more fulfillment-driven experiences. wine and beer sales declining and spirit sales barely seeing growth.

Food and Beverages 264

Food and Beverages Fulfillment Omnichannel Specialty Retailers 264