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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Retail TouchPoints

Secondly, it will help your content team create in-depth, keyword-focused resources to help your customers find answers to their issues on their own. By providing comprehensive resources for customers to help themselves, you can minimize the number of support tickets the customer support team handles. With tools like Advocate.ly

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How Consumer Electronics Brands Can Reduce Holiday Shopping Returns

ESW

Consumer Electronics Returns: The Current State of Affairs The challenge of handling online returns is nothing new, according to Chad Johnson , VP of Consumer Electronics, Digital and Gaming at ESW. Impacted Supply Chains Managing returns doesn’t just take up time, resources and money.

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Make Customer Service Your Most Valuable Asset This Holiday Season

BigCommerce

After looking at data from 100 medium sized online commerce businesses that use Re:amaze to help customers via email, social media, and live chat in 2017, we found that on average, there was over a 75% increase in average daily customer service volume between the months of October – December compared to the months of January – September.

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Best VPS Hosting Plans

Kissmetrics

Uptime and speed are the first two things to be affected when you’re sharing server resources with other sites. Dedicated Resources. Technically speaking, you’re still sharing server resources with other websites on a VPS hosting plan. Plus, each virtual server will have its own dedicated resources. Optional Root Access.

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The Complete MerchMixer Shopify App Review

Ecommerce Platforms

Gaming accessories. You also don't get access to live chat support or exclusive products. Additionally, you unlock live chat support, exclusive products, and access to the expert onboarding webinar. That said, live chat support is available with all its premium plans. Limited Online Resources.

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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

With this type of setup, the customer manages their account without having to use your customer support resources. It’s all tied into their email ticketing system so, whether you send in a direct email or start a chat, Richpanel replies within a few minutes with assistance. It’s all automated and linked to their accounts.