How Sephora Turned Order Fulfillment into a Loyalty-Builder
Retail TouchPoints
AUGUST 22, 2024
You don’t need a game plan, because you expect everything to be there and available to you at any given time, whenever, wherever you want.” Sephora runs and manages all same-day delivery operations, because “we really wanted to own that internally and own the customer experience in a more meaningful way.
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