Retail TouchPoints

MARCH 20, 2024

Former Walmart exec and Jet.com founder Marc Lore and his newest company Wonder Group have raised $700 million from various investors to support its Vision, Capital and People (VCP) plan , which is designed to support the business’ execution and scale, Lore revealed in a LinkedIn post.

Technology 307

Technology Operations Improvements Customer Experience 307

Retail TouchPoints

JULY 1, 2024

The Save Mart Companies — which includes grocery banners Save Mart , Lucky California and FoodMaxx — has undergone its second change of hands in two years, with multiple sources reporting that the conglomerate has been acquired by Canadian holding company The Jim Pattison Group. In 2022, the Piccinini family sold Save Mart Cos.

Food and Beverages 261

Food and Beverages Automotive Operations Management 261

Retail TouchPoints

APRIL 18, 2024

Alliance Retail Group (ARG) — a nonprofit self-negotiating ad group that helps independent grocers band together to remain competitive — has launched a retail media network (RMN) that will be powered by Swiftly.

Retail 261

Retail Social Media Point of Sale Omnichannel 261

Retail TouchPoints

JANUARY 30, 2025

Houchens Food Group , which operates more than 400 grocery, convenience, hardware and foodservice locations in 15 states, has adopted solutions from eGrowcery designed to provide improved shopper engagement for its grocery banners. Houchens will deploy the technology to select IGA, Price Less and Food Giant stores.

Customer 259

Customer eCommerce Platforms Operations Technology 259

Retail TouchPoints

NOVEMBER 4, 2024

Franchise Group has filed for Chapter 11 bankruptcy as part of a restructuring agreement with its primary lenders that will allow its three strongest banners — Pet Supplies Plus , The Vitamin Shoppe and Buddy’s Home Furnishings — to remain in operation. 5 at its 365 locations and online. 5 at its 365 locations and online.

Home Furnishings 266

Home Furnishings Supplies Operations Marketing 266

Retail TouchPoints

OCTOBER 7, 2024

Mytheresa has entered into a binding agreement with Richemont to acquire the Yoox Net-a-Porter (YNAP) business and create a “multi-brand digital group of significant scale,” according to a company announcement. The deal is expected to close in the first half of 2025, pending antitrust approvals.

Operations 259

Operations Presentation Technology Customer 259

Retail TouchPoints

OCTOBER 25, 2024

A range of business groups — including the Interactive Advertising Bureau (IAB) , the Michigan Press Association and the National Federation of Independent Businesses (NFIB) — have filed two apparently coordinated petitions to block the Federal Trade Commission ’s new “click-to-cancel” rule.

Subscription 258

Subscription Electronics Consumer Customer 258

Retail TouchPoints

NOVEMBER 27, 2024

Unions and allied groups are planning demonstrations in more than 20 countries, including major U.S. For the fifth year, UNI Global Union and Progressive International will spearhead strikes and protests during the Black Friday-Cyber Monday (BFCM) period under the banner of “ Make Amazon Pay.” cities, Germany, the UK, Japan and Brazil.

Supplies 273

Supplies Fulfillment Consumer 273

Forrester eCommerce

SEPTEMBER 23, 2024

Get a detailed look at the winner of this year's Forrester Enterprise Architecture Award for EMEA DRÄXLMAIER Group.

Technology 243

Technology 243

Forrester eCommerce

SEPTEMBER 14, 2023

The buyer's journey and revenue process, although connected, are different perspectives of the buyer to seller relationship. Learn more in this week's Saying Goodbye to MQLs blog.

Blog 438

Blog B2B Marketing 438

Retail TouchPoints

JULY 5, 2024

Marking the culmination of nearly seven years of on-again, off-again negotiations, HBC , parent company of Saks Fifth Avenue and Bergdorf Goodman , will acquire another storied luxury department store brand, Neiman Marcus , for $2.65 Amazon will be an investor in the newly formed Saks Global , which also will include the Saks Off 5 th brand.

Department Stores 301

Department Stores Banking Technology Operations 301

Retail TouchPoints

JANUARY 16, 2024

If you want to understand Gen Z (and that’s pretty important for any business that wants to grow), you have to understand the dichotomies that define this generation.

Customer Data 284

Customer Data Customer Experience Fashion Customer 284

Forrester eCommerce

JUNE 26, 2020

^^ CLICK IMAGE FOR FULL SCREEN ^^ The channel technology stack is a group of technologies that firms leverage to plan with, find, recruit, onboard, develop, enable, incentivize, co-sell with, co-market with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Marketing 545

Forrester eCommerce

JANUARY 12, 2021

^CLICK IMAGE FOR FULL SCREEN^ The channel software stack comprises a group of technologies that help companies develop, design, and execute plans to find, recruit, onboard, develop, enable, incent, co-sell with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Customer Experience 545

Forrester eCommerce

JUNE 3, 2021

Revenge Of The SaaS: Mandiant Dumps FEYE In a cybersecurity divorce that had fewer leading indicators than the dissolution of Kim and Kanye, Mandiant has finally untangled itself from FireEye (FEYE) by selling the product portion of the firm to Symphony Technology Group (STG) for $1.2

Technology 537

Technology Operations Customer 537

Retail TouchPoints

FEBRUARY 10, 2025

A consortium of private investors led by the current CEO and President of Southeastern Grocers Inc. along with C&S Wholesale Grocers , has acquired Southeastern Grocers and its Winn-Dixie and Harveys Supermarket banners. Southeastern Grocers (SEG) had been sold to Aldi in August 2023 , an acquisition that was completed in March 2024.

Operations 185

Operations Customer Experience Customer Marketing 185

Forrester eCommerce

OCTOBER 5, 2023

Curious of how long the shift to buying groups and opportunities takes? Register for Forrester’s webinar to find out how Reltio made this transformation in just 60 days.

Webinar 433

Webinar B2B Marketing 433

Forrester eCommerce

MARCH 11, 2024

European consumers are forming four distinct groups with regard to how their consumption habits impact both the environment and their daily lives: Country-Level Stereotypes No Longer Apply: Southern Europe Leads […]

Consumer 404

Consumer Customer Experience B2C Customer 404

Retail TouchPoints

DECEMBER 10, 2024

After relaunching itself as a digital-only retailer in April 2021 under the ownership of Saadia Group , Lord & Taylor added a retail media network to its offerings in December 2022. Saadia Group sold the retailers intellectual property to Regal Brands Group in September 2024.

eCommerce 280

eCommerce Department Stores Fashion eCommerce Platforms 280

Forrester eCommerce

SEPTEMBER 7, 2023

Not sure how buying groups and opportunities will fit in with your CRM? Learn why the opportunity entity is your answer in this week’s Saying Goodbye to MQLs blog.

Blog 418

Blog B2B Marketing 418

Forrester eCommerce

OCTOBER 30, 2023

A major challenge when switching from MQLs to buying groups is changing your organization’s culture and mindset, as well. Learn more in this week’s Saying Goodbye to MQLs blog.

Blog 418

Blog B2B Marketing 418

Forrester eCommerce

OCTOBER 26, 2023

If a bipartisan group of Congresspeople succeeds, the White House’s Office of Management and Budget (OMB) will increase both the oversight and visibility of US government efforts to improve customer experience (CX).

Customer Experience 434

Customer Experience Improvements Management Customer 434

Forrester eCommerce

MARCH 6, 2024

Whether it’s framed as changing from tactical to strategic selling, focusing on solutions instead of products, or prospecting deeper into buying groups, most institutions habitually move the […] Not long ago, if yours is like most revenue organizations.

Customer 435

Customer 435

Forrester eCommerce

OCTOBER 18, 2023

Every year, Forrester convenes a group of clients who critique our strategy, give us feedback on our services, and review new products we are developing. Over the last 25 years, the Board of Clients has been extraordinarily influential, guiding us into a better future and helping us avoid unforced errors.

Books 433

Books 433

Forrester eCommerce

SEPTEMBER 11, 2023

Learn how to amplify the findings in your TEI study and reach more members of the buying group by incorporating robust survey data. Surveys can enhance interview findings by validating them for specific use cases, industries, or company sizes.

B2B 418

B2B Marketing 418

Forrester eCommerce

FEBRUARY 20, 2024

The six priorities are grouped into three focus areas designed to harmonize cybersecurity goals and efforts across government and industry partnerships for critical infrastructure protection. At first glance, it may seem that these priorities […]

Management 426

Management 426

Forrester eCommerce

DECEMBER 11, 2023

There are five key ways that marketing’s role changes when making the shift to buying groups and opportunities. Find out what they are in this week’s Saying Goodbye to MQLs blog.

Blog 408

Blog B2B Marketing 408

Forrester eCommerce

FEBRUARY 23, 2024

UnitedHealth Group, its owner, immediately acknowledged this incident in an 8-K filing to the SEC on Feb. The […]

Management 416

Management Customer 416

Forrester eCommerce

MARCH 7, 2024

Made a classic by Nina Simone, the Animals turned it into a commercial, upbeat tune, the group Santa Esmeralda into […] The plea of the song “Don’t let me be misunderstood” is spot on for customer journeys: In the sixty years since the track was written, a variety of artists are still creating their own versions.

Customer 415

Customer Customer Experience 415

Retail TouchPoints

JUNE 21, 2024

Frasers Group , which had purchased the retailers in April 2017 for $101 million in cash when the company faced an earlier bankruptcy, sold them for $70 million to GoDigital Media Group in May 2022. At press time, the Bob’s website was “under construction,” while the EMS site advertised “everything on sale.”

Document 283

Document Banking Operations Retail 283

Retail TouchPoints

SEPTEMBER 23, 2024

Qurate Retail Group has appointed Rue Gilt Groupe and Bloomingdale’s veteran Rosalia Bucaro as Chief Merchandising Officer for its HSN banner, effective immediately. Prior to joining Rue Gilt Groupe, Bucaro held various senior positions in merchandising at Bloomingdale’s. ”

Fashion 256

Fashion Channel eCommerce Customer 256

Retail TouchPoints

JANUARY 2, 2024

JD.com has won a lawsuit against rival Alibaba Group in the High People’s Court of Beijing, which fined Alibaba 1 billion yuan ( $140 million) for engaging in monopolistic practices. Alibaba’s fintech firm Ant Group was fined approximately $982 million in July 2023 for violating consumer protection and corporate governance regulations.

eCommerce 323

eCommerce Technology Marketing Consumer 323

Retail TouchPoints

MARCH 8, 2024

Frasers Group is shutting down luxury ecommerce site Matchesfashion just three months after acquiring the business , saying in a statement that “continued funding requirements would be far in excess of amounts that the Group considers to be viable.” As a result, Matches has been put into administration, the UK equivalent of bankruptcy.

Fashion 274

Fashion eCommerce Management Other 274

Retail TouchPoints

OCTOBER 10, 2024

Brand management firm Authentic Brands Group and Saks Global have developed a new joint venture called Authentic Luxury Group (ALG) that is aimed at “redefining and expanding the modern luxury experience.” Following the closing of the Neiman deal, Authentic will make a minority investment in Saks Global.

Fashion 261

Fashion Arts Travel eCommerce Platforms 261

Forrester eCommerce

JANUARY 11, 2023

Our survey found that 41% of business and technology professionals at Japanese enterprises expect to increase their group or department’s tech spending […].

Improvements 370

Improvements Technology Customer 370

Forrester eCommerce

AUGUST 17, 2023

Impact-Oriented Investors Are Waiting For A Reason To Take The Plunge Data from Forrester’s Financial Services Benchmark Recontact Survey, 2022, found that 15% of US online adult investors own sustainable investment products — a group we call “sustainable investors.” They are younger, wealthier, and more educated than the average investor.

Management 370

Management Financial Services Banking Customer 370

Retail TouchPoints

JULY 1, 2024

Best Buy ’s commitment to LGBTQ+ causes was questioned by the New York State Comptroller in May 2024 after an SEC filing revealed the retailer’s willingness to screen employee group donations to LGBTQ+ groups due to pressure from a conservative think tank.

Supplies 293

Supplies Customer Retail Marketing 293