Retail TouchPoints

JULY 23, 2024

LS&Co) has shared details of its progress in becoming a DTC-first business, a big part of which has been improving the retailer’s ecommerce experience. Among the improvements the company has made to its ecommerce experience are: Faster page load times and an improved SEO ranking thanks to an overhaul of the website’s rendering model.

Improvements 263

Improvements eCommerce SEO Channel 263

Forrester eCommerce

SEPTEMBER 20, 2024

Each year, we calculate the business impact of improving CX Index by one point. The report includes the dollar upside of improving CX Index by 1 point for 12 industries: airlines, luxury auto manufacturers, mass market auto manufacturers, auto/home insurers, […]

Improvements 243

Improvements Customer Experience Customer Marketing 243

Forrester eCommerce

SEPTEMBER 28, 2023

Improv is a form of theater performed unscripted and created spontaneously by the players on stage, often through an audience suggestion. I’m from Chicago, which is known for many things, particularly its rich history with improvisational theater.

Improvements 430

Improvements B2B 430

Retail TouchPoints

SEPTEMBER 19, 2024

It also allows us to continue investing in improving your shopping experience with new shopping tools like style chat, image search and others coming soon.” Looking ahead, we are intent on enhancing our product experience through gen AI, improving our unit economics and driving process improvements throughout our operations.

Shipping Costs 272

Shipping Costs Improvements Operations Books 272

Forrester eCommerce

SEPTEMBER 30, 2024

Learn how Corpay redesigned its compensation programs to improve lead conversion rates.

Improvements 195

Improvements Operations 195

Forrester eCommerce

DECEMBER 29, 2023

New analyses from Forrester's Customer Experience Benchmark Study reveals subdued customer advocacy continues in 2023 as fewer brands have significant improvements and more brands have significant drops in Net Promoter Score℠ (NPS) compared to 2022.

Improvements 259

Improvements Customer Experience Customer Customer Loyalty 259

Retail TouchPoints

JANUARY 2, 2024

AI Helps Improve Productivity and Performance After a successful pilot in Norway in 2020, where the retailer saw a marked improvement in forecast development for each article and store , Ikea Retail implemented the technology more broadly. Since then, employee productivity and forecast accuracy have significantly improved.

Improvements 264

Improvements Games Technology Article 264

Forrester eCommerce

FEBRUARY 27, 2024

Business and technology leaders are moving away from shared services due to their association with delays, inflexibility, and bureaucracy. These negative perceptions have led organizations to seek alternatives to meet their agile and digital team requirements.

Improvements 415

Improvements Technology Information Operations 415

Retail TouchPoints

MARCH 17, 2022

These homebound tendencies ignited a fervor for redecorating and DIY home improvement that, by all accounts, is continuing strong into 2022. Using the Resonate Ignite consumer intelligence platform, we recently examined home improvement trends through the lens of three key generational segments. Gen X Homeowners Making Improvements.

Improvements 306

Improvements Home Furnishings Shipping Costs Customer 306

Retail TouchPoints

FEBRUARY 26, 2024

Improving the Data-Sharing Contract Between Businesses and Consumers From quick pop-up boxes to opt-in website cookies to multi-page privacy agreements, consumers are confused about what data companies collect and how they are using it. First, creating more clarity into how data is used and why it can improve transparency for customers.

Improvements 317

Improvements Payment Services Consumer Banking 317

Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Groove

AUGUST 8, 2024

Building a solid and optimized site with the help of front end website developers helps make an impression on your target audience by streamlining the checkout process and improving the overall user experience. That's why we work to continually improve your site's performance and stay up-to-date with technical requirements.

Improvements 195

Improvements eCommerce Web Design BigCommerce 195

Retail TouchPoints

JULY 29, 2024

The capability connects with Schnuck’s electronic shelf label (ESL) system from Aperion to light up the labels of items in an online order, enabling Instacart pickers to find products more easily and improve order accuracy.

Electronics 276

Electronics Improvements Shopping Carts Omnichannel 276

Retail TouchPoints

FEBRUARY 10, 2023

Wondering how analytics can improve your procurement performance? A supplier’s realized performance can be compared to predetermined benchmarks to identify opportunities for development and improvement. Data analytics can connect recurrent and unanticipated environmental aspects to improve demand forecasting accuracy.

Improvements 278

Improvements Supplies Information Reference 278

Groove

JULY 31, 2024

Before you take any steps to improve your page speed SEO, it is helpful to track your current speed so you have a benchmark and can judge the impact of your efforts moving forward. Improving page speed and SEO After you have gauged your initial page load speed, you want to take steps that will improve your performance.

SEO 195

SEO Improvements eCommerce 195

Retail TouchPoints

SEPTEMBER 14, 2023

Via the dashboard, brands can: Access basic notifications such as a disconnected Instagram account; View social metrics like reach, impressions and engagement; Evaluate sales, conversions and number of affiliates in progress; and Obtain a real-time daily snapshot of campaign performance to improve decision-making.

Improvements 264

Improvements Marketing Social Media 264

Forrester eCommerce

MARCH 26, 2024

Learn about the potential of predictive AI — and, now, generative AI — in enhancing loyalty programs and strategies.

Improvements 400

Improvements Customer Loyalty B2C Consumer 400

Retail TouchPoints

MAY 22, 2024

MKM Building Supplies is one of the leading home improvement purveyors for both commercial and DIY customers throughout the United Kingdom, known for its personal touch and localized offerings. We took what we had before as basic functionality and replicated it, but made it faster, neater and improved the user experience.

Improvements 263

Improvements Payment Services Payments Retail 263

Retail TouchPoints

MARCH 6, 2024

Under ideal circumstances, reducing rampant returns is best accomplished through improving the issues that are most frequently leading to them. While returns can’t always be prevented, they can be leveraged to improve profit margins and even generate revenue.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

JANUARY 2, 2024

The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. Asos uses an AI-based recommendation tool to improve the customer experience and retail efficiency and to drive growth.

Improvements 282

Improvements Retail Mobile Customer Experience 282

Kissmetrics

JANUARY 12, 2021

A new and improved link index. A new and improved traffic estimation. Similar to improving our link estimation, we have also been working on improving our traffic estimation formula. Over time you’ll also see the traffic estimations formula improve as well. But how good is that data? And that is the case.

Improvements 363

Improvements SEO Information Other 363

Retail TouchPoints

JUNE 8, 2023

Mobile scanning solution provider Anyline has launched Commercial Tire Tread Scanner, a solution designed to help fleet operators improve tire performance and longevity, ensure driver safety and reduce vehicle inspection time. The software can be used on any camera-enabled smartphone or mobile device.

Improvements 312

Improvements Mobile Operations Technology 312

Groove

AUGUST 8, 2024

I hope after reading this blog that you are able to reflect on the eCommerce customer experience your store provides and have gained new ideas on how to improve your customers' online shopping experience. If you have any questions or want to learn more, contact us through the form below. We'll be happy to help!

Customer Experience 195

Customer Experience Shipping Costs Improvements eCommerce 195

Forrester eCommerce

DECEMBER 3, 2020

We just updated our calculations for how much business growth you can expect from improving CX. We did this for the 14 industries we cover in our CX Index survey. For all the details, you can check out our new report “How Customer Experience Drives Business Growth, 2020.” But for now, here’s a… Sneak Peek […].

Improvements 370

Improvements Customer Experience Customer 370

Groove

APRIL 14, 2021

When trying to improving your eCommerce SEO strategy, have you ever though to yourself what is domain authority? In this blog, we cover what it is and what businesses can do to improve their domain authority. How Can I Improve My Domain Authority? What Is Domain Authority? Conduct A Competitive Audit.

Improvements 370

Improvements SEO Information Other 370

Kissmetrics

SEPTEMBER 16, 2021

Instead of focusing all your efforts on creating local SEO content to bag that top spot, you need to understand what turns searchers into readers, and readers into customers, through first improving your organic click-through rate (CTR). If you focus your efforts on improving organic CTR, you can also improve your Google ranking.

Improvements 360

Improvements Social Media SEO Mobile 360

Retail TouchPoints

NOVEMBER 17, 2023

The new functionality “not only improves on-shelf availability; it also frees up associates to spend more time with customers,” said Ramamurthy. Ramamurthy also expressed “confidence that on-shelf availability will improve, and most importantly, we want [to provide] a frictionless experience for customers.”

Improvements 259

Improvements Fulfillment Operations Presentation 259

My Wife Quit Her Job

JUNE 1, 2023

Find out what metrics are included and how to improve your Amazon IPI score. The post How To Improve Your Amazon IPI Score appeared first on MyWifeQuitHerJob.com.

Improvements 156

Improvements 156

Groove

AUGUST 10, 2021

Building a solid and optimized site with the help of front end website developers helps make an impression on your target audience by streamlining the checkout process and improving the overall user experience. That's why we work to continually improve your site's performance and stay up-to-date with technical requirements.

Improvements 369

Improvements eCommerce Web Design BigCommerce 369

Forrester eCommerce

APRIL 20, 2022

Sales leaders want to continuously improve sales productivity. What many may not realize is that high seller engagement and wellness directly correlate with higher productivity.

Improvements 332

Improvements B2B Other 332