Improving CX Can Drive More Than 1 Billion Dollars In Revenue (2023)
Forrester eCommerce
SEPTEMBER 20, 2024
Each year, we calculate the business impact of improving CX Index by one point. The report includes the dollar upside of improving CX Index by 1 point for 12 industries: airlines, luxury auto manufacturers, mass market auto manufacturers, auto/home insurers, […]
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