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Improving CX Can Drive More Than 1 Billion Dollars In Revenue (2023)

Forrester eCommerce

Each year, we calculate the business impact of improving CX Index by one point. The report includes the dollar upside of improving CX Index by 1 point for 12 industries: airlines, luxury auto manufacturers, mass market auto manufacturers, auto/home insurers, […]

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Levi’s Ecommerce Revamp Already Driving Improvements as Brand Moves Toward Becoming DTC-First

Retail TouchPoints

LS&Co) has shared details of its progress in becoming a DTC-first business, a big part of which has been improving the retailer’s ecommerce experience. Among the improvements the company has made to its ecommerce experience are: Faster page load times and an improved SEO ranking thanks to an overhaul of the website’s rendering model.

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High-Performance IT Continuously Improves Business Results Through Great Technology

Forrester eCommerce

Learn how to improve business performance by aligning the three core principles of the high-performance IT model with one of the four IT styles.

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Improv And Playbooks: Navigating The Unscripted World Of Modern Selling

Forrester eCommerce

Improv is a form of theater performed unscripted and created spontaneously by the players on stage, often through an audience suggestion. I’m from Chicago, which is known for many things, particularly its rich history with improvisational theater.

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From Data to Decisions: Maximizing Retail Potential With AI

By leveraging data and analytics to their potential, retailers can enhance decision-making, improve customer experiences, and streamline operations to stay ahead of the competition. Discover how retailers are transforming data into actionable insights for growth.

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NPS US Benchmarks 2023: Fewer Brands Show Improvement

Forrester eCommerce

New analyses from Forrester's Customer Experience Benchmark Study reveals subdued customer advocacy continues in 2023 as fewer brands have significant improvements and more brands have significant drops in Net Promoter Score℠ (NPS) compared to 2022.

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How eCommerce Website Developers Can Improve Your Online Store

Groove

Building a solid and optimized site with the help of front end website developers helps make an impression on your target audience by streamlining the checkout process and improving the overall user experience. That's why we work to continually improve your site's performance and stay up-to-date with technical requirements.

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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

Gradually upgrade your systems for continuous improvement. You'll learn to: Utilize tech enhancements for a flexible digital approach. Integrate modular tools to meet your unique needs. Debunk myths about modular strategies and understand their simplicity. Distinguish credible vendors from the pretenders in a crowded market.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data?

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How to Maximize ROI of Your Composable Commerce Transformation

Join Orium , Bold , and MACH Alliance Ambassador Sree Sreedhararaj (SVP, CTO Sephora), for an expert panel exploring answers to common composable commerce questions like “How does it improve bottom line?,” “ How can it create revenue through an incremental implementation? ,” and “Is it right for my brand?”

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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

📅 September 18, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST

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Solving the Biggest Tech Challenges in RevOps

Whether you need to improve lead response times, boost adoption of core tools, improve lead qualification, or target and automate your GTM motions, you’ll find examples of how revenue teams are solving some of the toughest problems in modern business.

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100 Pipeline Plays: The Modern Sales Playbook

Apply tested plays to your funnel - Use real-world scenarios, triggers, actions and expected results to improve your entire funnel. Meet your modern sales playbook - See how high-performing sales and marketing teams increase pipeline year-over-year.

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Learn Today, Sell Tomorrow: Increasing ROI & Conversions Through Search Metrics

Tracking this trend data can demonstrate what content or products offer the most value to your visitors, making it easier to improve upon the user experience as a whole. The right site search solution will help drive traffic by providing relevant results to visitors' search queries.

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How ZoomInfo Enhances Your ABM Strategy

Download this eBook to learn how to start improving your marketing team's data! The amount of bad data causes teams to waste valuable time during their workflow, and decreases their number of targeted prospects.