Groove

DECEMBER 11, 2024

We also recommend keeping pop-up form fields to a minimum. Although we dont recommend restricting access to all of your content, gating pieces that appeal to lower-funnel audiences can be a fantastic way to collect contact information. Try using email pop-ups to highlight promotions, news, contests, or anything else you have going on.

eCommerce 317

eCommerce Social Media White Paper Seminar 317

Retail TouchPoints

DECEMBER 16, 2024

As a 2024 winner of Retail TouchPoints Brand Experience Awards , the retailer was recognized for the latest improvements to its mobile app, which aims to both be a digital companion for customers and to help streamline shoppers phygital experience. We also want to bring that personalization online.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

DECEMBER 10, 2024

Macy’s Real Estate Worth as Much as $9 Billion The activist investors charge that Macys numerous previous attempts at a turnaround have led to limited sustainable improvements to the companys operating results. Preliminary results for Q3, which ended Nov. 2, 2024, indicate a smaller-than-expected decline in net sales (down 2.4%

Department Stores 297

Department Stores Operations Recommendation Improvements 297

Retail TouchPoints

DECEMBER 12, 2024

The AI-powered solution can be used to create live 3D store maps as well as recommend tasks to increase associates efficiency, including restocking shelves, placing orders and improving compliance. Chemist Warehouse , Australias largest pharmacy chain, is piloting wearable SmartBadges from Augmodo in four Melbourne stores.

Recommendation 269

Recommendation Improvements Operations Management 269

Retail TouchPoints

OCTOBER 12, 2023

AI-Enabled Product Recommendations Boost Health and Beauty Categories AI played a significant role in U.S. online sales, driving up orders from shoppers who clicked on product recommendations driven by predictive AI, according to Salesforce. A 5% increase in the average discount rate likely helped improve the Oct. In the U.S.,

Recommendation 294

Recommendation Events Beauty and Health Apparel 294

Retail TouchPoints

FEBRUARY 4, 2025

Conversational search interfaces, which mimic natural human interaction, will make it easier for customers to find exactly what they are looking for, as well as make recommendations for additional products. These systems not only improve service quality but also create new opportunities for revenue growth.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Forrester eCommerce

SEPTEMBER 26, 2023

How customers perceive a brand influences how much they are willing to spend with the brand; whether they will recommend it to others, and; how likely they are to forgive the brand’s missteps.

Banking 396

Banking Improvements Recommendation Customer 396

Retail TouchPoints

MARCH 6, 2025

The Home Depot has unveiled Magic Apron, a proprietary suite of generative AI tools designed to help customers with their home improvement needs and projects. Magic Apron will continue to learn from customer and associate feedback over time to improve the quality and accuracy of results.

Customer 252

Customer B2B Improvements Customer Experience 252

Retail TouchPoints

NOVEMBER 7, 2024

The tags are designed to improve found rates, efficiency and order accuracy, and they provide retailers with the opportunity to integrate their functionality with other Instacart Connected Store technologies. locations in August 2024.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

OCTOBER 17, 2024

Farfetch uses a generative AI tool called Phrasee to improve its email marketing campaigns. For example, AI-driven tools can quickly access all relevant customer data and suggest the best next actions or product recommendations. Many brands are already using generative AI to work on personalized campaigns.

Retail 308

Retail Customer Data Social Media Technology 308

Kissmetrics

SEPTEMBER 16, 2021

Instead of focusing all your efforts on creating local SEO content to bag that top spot, you need to understand what turns searchers into readers, and readers into customers, through first improving your organic click-through rate (CTR). If you focus your efforts on improving organic CTR, you can also improve your Google ranking.

Improvements 360

Improvements Social Media SEO Mobile 360

Retail TouchPoints

MARCH 3, 2025

Bringing both channels into Attentive has helped streamline measurement, reduce errors and improve flow performance. Davis noted that Attentive has streamlined this testing process, making it easy to execute, measure and iterate on tests, allowing us to make data-driven improvements with confidence, he said.

Customer 260

Customer Marketing Channel Customer Retention 260

Groove

OCTOBER 24, 2024

This carefully designed software will help enhance the customer experience by improving personalization and driving growth. Working with a B2B eCommerce agency can make the most of platform features and improve a company’s capacity to keep prospects interested while boosting conversion rates. Contact us today.

eCommerce Software 306

eCommerce Software B2B eCommerce eCommerce Platforms 306

Retail TouchPoints

FEBRUARY 6, 2024

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. Meanwhile, 60% said they would be unaffected by AI recommendations. The problem is, consumers don’t seem to want them. But branding may also play a significant role here.

Recommendation 298

Recommendation Customer Hobbies Consumer 298

Retail TouchPoints

MARCH 26, 2025

These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points. Use Case #2: Personalized Recommendations One of the most impactful applications of AI-powered knowledge graphs is in delivering personalized recommendations.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

JANUARY 13, 2025

By leveraging emerging technologies and fine-tuning product presentations, retailers can reduce the need for returns, improve customer satisfaction and protect their bottom line. The Technology Advantage: Improving Pre-Purchase Experiences 1. Leveraging generative AI for smarter, focused product reviews.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

JANUARY 30, 2025

As a company, we are super focused on improving the health care experience, said Tilak Mandadi, EVP at CVS Health in a statement. The new app is part of a series of enhancements CVS has made over the last 12 months to improve its customer experience, which also have included a revamp of the chains loyalty program.

Recommendation 227

Recommendation Customer Experience Information Article 227

Retail TouchPoints

JANUARY 1, 2025

How can Retailers Improve Post-Purchase Using an Order Management System (OMS)?

Management 320

Management Shipping Costs Reference Retail 320

Groove

OCTOBER 22, 2024

Once you have set up your ads, make sure you regularly run tests so you can see how your ad campaigns perform and where there’s room for improvement. You will also have the chance to select an audience type, such as people who previously interacted with your brand or appear to have certain intentions.

PPC 315

PPC eCommerce Channel Management 315

Retail TouchPoints

JANUARY 2, 2024

The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. Asos uses an AI-based recommendation tool to improve the customer experience and retail efficiency and to drive growth. Skin Rocks took a similar approach.

Improvements 282

Improvements Retail Mobile Customer Experience 282

Retail TouchPoints

MARCH 17, 2023

By integrating Blue Yonder’s SaaS-based Integrated Demand and Supply Planning solutions into its existing Advanced Planning System (APS), SSB hopes to improve its manufacturing efficiency and better meet customer demand.

Supplies 270

Supplies Improvements Recommendation Management 270

Retail TouchPoints

DECEMBER 26, 2024

As grocers explore their relationship with customers and pursue avenues for improvement, theyll find that technology presents countless solutions for enhancing engagement and boosting store loyalty. Then, the same technology recommends specific offers that are likely to resonate with each segment.

Technology 251

Technology Games Customer Experience POS 251

Retail TouchPoints

NOVEMBER 5, 2024

Lowe’s has introduced a Digital Home Platform that offers members of the retailer’s MyLowe’sRewards program free, personalized information about the products in their homes — including warranties, manuals, maintenance guidelines, how-to content, recommended subscriptions and replacement parts.

Document 162

Document Recommendation Subscription Supplies 162

Retail TouchPoints

DECEMBER 27, 2023

Better and more meaningful data can often be gathered on the backend to respond directly to consumer behavior and help improve the product’s performance. Improved customer service. Unfortunately, many CPG leaders frontload the importance of the launch and deem it a failure if numbers don’t explode out of the gate.

Improvements 264

Improvements Supplies Consumer Recommendation 264

Retail TouchPoints

JANUARY 17, 2025

A combination of proactive, intelligent customer support and advanced technologies can reduce costs, improve customer satisfaction and foster stronger relationships transforming returns from a setback into an opportunity to provide a hyper-personalized customer experience for both shoppers and retailers.

Customer 162

Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

JANUARY 9, 2024

Crowdsourcing delivery can help retailers to increase their efficiency, manage expenses and improve their customer satisfaction levels. Improved visibility and control, increased certainty in the shipping and logistics operations and enhanced data analytics will certainly help merchants futureproof their supply chain.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

Retail TouchPoints

MAY 22, 2024

MKM Building Supplies is one of the leading home improvement purveyors for both commercial and DIY customers throughout the United Kingdom, known for its personal touch and localized offerings. We took what we had before as basic functionality and replicated it, but made it faster, neater and improved the user experience.

Improvements 263

Improvements Payment Services Payments Retail 263

Retail TouchPoints

APRIL 27, 2023

Fulfillment Labor and Resource Forecasting can transform demand intelligence into hard asset recommendations for labor and tools needed to fulfill commerce orders at the store or warehouse level. It focuses on planning and positioning secondary and tertiary assets.

Improvements 278

Improvements Fulfillment Omnichannel Supplies 278

Retail TouchPoints

JANUARY 16, 2024

It’s especially important to be clear about the optimal levels of personalization for different customer segments before investing in new technologies like AI to support personalized recommendations and services. Smarter Personalization Strategies for Every Generation Of course, very few businesses cater to a single age group.

Customer 289

Customer Improvements Consumer Recommendation 289

UpSellIt

DECEMBER 2, 2024

By improving ecommerce conversions and delivering a personalized experience, brands can turn those website visitors into loyal customers and reduce the cost of customer acquisition. Before you can improve your customer acquisition cost, it’s important to understand how to calculate it and what the industry standards are.

Shipping Costs 137

Shipping Costs Customer Recommendation eCommerce 137

Retail TouchPoints

DECEMBER 17, 2024

AI agents dont just suggest products they personalize recommendations, streamline decision-making and handle routine tasks like grocery replenishment. These advancements arent just incremental improvements; they signal a deeper transformation in how consumers engage with commerce , said Goldberg in Forbes.

Merchant Services 289

Merchant Services Consumer Social Media Retail 289

Retail TouchPoints

MARCH 11, 2025

“Home improvement is inherently complex and can feel overwhelming even for the most experienced DIYer that’s why Lowe’s has invested in AI and emerging technologies to create solutions that truly help our customers,” said Seemantini Godbole, Chief Digital and Information Officer at Lowe’s in a statement.

Recommendation 130

Recommendation Subscription Technology Information 130

Retail TouchPoints

MARCH 5, 2025

Google is helping shoppers streamline this journey, further bridging the gap between idea (or inspiration) and tangible product recommendations. Now shoppers can use descriptive language to define their ideal product and find viable and shoppable product recommendations.

Recommendation 162

Recommendation Consumer Apparel Clothing 162

Retail TouchPoints

OCTOBER 23, 2024

RFID can enable personalized product recommendations and a more seamless in-store experience. The inherent nature of RFID as a product-centric technology allows retailers to improve their supply chain and inventory management without risking the privacy of their customers. For customers.

Technology 275

Technology Consumer Payment Services Retail 275

Groove

MARCH 4, 2025

Ari shares how smart search tools like Hawksearch can increase conversions and improve the customer experience, ultimately boosting revenue. Listen now to hear Ari and Ethans insights and strategies to improve your customers eCommerce search experience. Want to learn how better on-site search can drive more sales?

eCommerce 239

eCommerce Magento BigCommerce Travel 239

Groove

NOVEMBER 9, 2024

Site builders can also use these capabilities to create an improved user experience because they have more control and scalability on the user side of the site. In headless commerce , the front end—the part of the website that people see—is separate from the back end, which stores data for the site.

BigCommerce 310

BigCommerce Payment Services eCommerce Shopping Carts 310