lateshipment

JANUARY 24, 2025

You’re happy to make a sale, pack it up carefully, and ship it off. Unfortunately, shipping mishaps like lost, damaged, or stolen packages arent rare. This not only adds up to the cost of returns and exchanges but can also prevent customers from shopping from you in the future. What is Shipping Protection Software?

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

UpSellIt

DECEMBER 2, 2024

Rising Customer Acquisition Costs for Ecommerce Retailers Customer acquisition costs (CAC) are on the rise, making it more challenging for ecommerce retailers to maintain profitability. CAC refers to the total expense that is involved in acquiring a new customer, which can include ad spend, marketing efforts, and sales strategies.

Shipping Costs 137

Shipping Costs Customer Recommendation eCommerce 137

lateshipment

MARCH 25, 2025

What is the Shipping Journey? Key Stages Involved in the Shipping Journey The stages in an online shopping journey refer to the steps that customers take from the time they realize a need for a product to the time they purchase it and even after. If these expectations arent met, customers will quickly move to a competitor.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

Retail TouchPoints

MAY 20, 2024

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. That was not only expensive for Michaels but contributed to slower-than-desired delivery speeds for its customers.

Shipping Costs 312

Shipping Costs Shipping Fulfillment Omnichannel 312

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. How can Retailers Improve Post-Purchase Using an Order Management System (OMS)?

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Offering different shipping speed options is no longer enough to differentiate.

Shipping Costs 339

Shipping Costs Shipping Merchant Services Payment Services 339

Retail TouchPoints

JANUARY 8, 2025

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns.

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

DECEMBER 1, 2021

Relentless challenges including supply chain disruptions, weather disasters and a ship stuck in the Suez Canal slowed shipments and delivery of goods to consumers. Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

Shipping Costs 305

Shipping Costs Shipping Small Business Retail eCommerce 305

Retail TouchPoints

JANUARY 5, 2024

The technology will help Aldi centralize global shipping volume, increase cost transparency and improve its control over the movement of goods throughout the supply chain, as well as develop a strategic ocean freight procurement strategy. In the U.S.,

Shipping Costs 277

Shipping Costs Supplies Shipping Management 277

Retail TouchPoints

NOVEMBER 17, 2023

Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. Whenever possible, retailers should price match the cost of the original item.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

MARCH 6, 2024

Returns are a major cost of doing retail business of any kind, but especially online. Under ideal circumstances, reducing rampant returns is best accomplished through improving the issues that are most frequently leading to them. The list goes on, but the profit margin associated with an item is a key factor to consider.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

MARCH 17, 2022

These homebound tendencies ignited a fervor for redecorating and DIY home improvement that, by all accounts, is continuing strong into 2022. Using the Resonate Ignite consumer intelligence platform, we recently examined home improvement trends through the lens of three key generational segments. Gen X Homeowners Making Improvements.

Improvements 306

Improvements Home Furnishings Shipping Costs Customer 306

Retail TouchPoints

SEPTEMBER 19, 2024

To ease the blow, the platform plans to reduce the minimums required to access free shipping (down from $69 to $49 for users in the Superstar rewards tier , for example), and offer a $15 shopping credit to users who send in their first Clean Out bag (offsetting the $14.99 Beginning Oct. processing fee). As we become a U.S.-only

Shipping Costs 272

Shipping Costs Improvements Operations Books 272

Retail TouchPoints

FEBRUARY 26, 2025

Because a problem in one area of your business can cause security or fraud issues in another, it can be helpful to take an end-to-end look at your security and fraud prevention practices to identify gaps and make improvements. Shipping and Beyond Unfortunately, the security and fraud risks continue after orders are approved.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

lateshipment

MARCH 16, 2025

When you ship through DHL, FedEx, UPS, or USPS most packages make it to their destinations intact and on time. This is because customers the accountability of the package from checkout to delivery falls on the business they ordered from rather than the shipping carrier, a third party. Who exactly gets blamed when this happens?

Shipping Costs 130

Shipping Costs Payment Services Document Shipping 130

lateshipment

NOVEMBER 21, 2024

The truth of shipping becoming a defining factor in the customer experience, especially during the holidays, cannot be stressed enough. These customers are so invested in them that a single instance of delay or any other delivery issue for that matter can lead to customer churn and lost costs. Frequent Challenges of Holiday Shipping 1.

Shipping Costs 130

Shipping Costs eCommerce Shipping Gifts 130

Retail TouchPoints

OCTOBER 11, 2024

This cutting-edge technology is capable of understanding and analyzing its environment, to support retailers by making the most of their resources and ultimately improving the overall experience for shoppers and employees. Vision AI is becoming more central to creating that retail experience consumers desire.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

lateshipment

MARCH 25, 2025

Your products are the heart of your business, and shipping is what gets them where they need to go. Naturally, there’s a cost involved in making that journey happen, as there are logistics, fuel, handling, and a whole lot more that go into getting your package from point A to point B. What is a Shipping Surcharge?

Shipping Costs 130

Shipping Costs Shipping Management eCommerce 130

lateshipment

MARCH 15, 2025

This in turn can lead to unnecessary costs for your business in the form of: Low customer retention rate (CRR) – Your retention rate is a metric that shows whether your customers are happy doing business with you, to the extent of staying as your customer for an extended period.

Shipping Costs 130

Shipping Costs Shipping Customer Definition 130

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. Many are looking to understand how they can improve the economics of their e-Commerce supply chain in order to meet evolving customer needs without compromising margins. Whatever solutions are employed will add cost to a returns process that already cuts into profit margins.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

NOVEMBER 6, 2024

They must decide whether to absorb the cost of the lost goods as a goodwill gesture or refuse compensation, which could lead to negative reviews and customer attrition. Our poll shows that over half of American shoppers would now prefer to use shipping to a local Access Point to avoid the risk of theft.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

lateshipment

MARCH 27, 2025

According to an SMB Shipping Pulse Check survey, 71% of customers contacted customer service for shipping issues, of which 39% were related to late deliveries. The good news is that most top shipping carriers, like Canada Post, offer money-back guarantees for failed deliveries on select services. But here’s the thing.

Shipping Costs 130

Shipping Costs Shipping Operations Improvements 130

Retail TouchPoints

AUGUST 30, 2023

Loyalty Beyond the Price Tag In our hyper-connected world with increasing distractions, retailers and brands struggle with high acquisition costs. Optimizing customer loyalty is essential for improving the lifetime value of current customers. To thrive, communication and engagement tailored to each customer is critical.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Kissmetrics

NOVEMBER 16, 2020

There’s a major push towards attracting millennials with improved delivery options, increased brand diversity, and better customer service. You set your prices and fulfill orders, and you build your own brand. Still, it’s not for everyone, and it all comes down to Walmart’s price guarantee. There’s so much autonomy.

Merchant Services 360

Merchant Services Shipping Costs Payment Services eCommerce 360

Retail TouchPoints

JULY 5, 2022

A lot of the pain points that we’re seeing are in the inventory side, but against that backdrop we’re going to see a steely-eyed focus on improving profitability in stores and digital channels.”. “We recently saw a whole set of profit warnings — Target , Walmart , even Amazon. The Central Pillar of Profitability: CX.

Shipping Costs 323

Shipping Costs eCommerce Retail Merchant Services 323

lateshipment

MARCH 8, 2025

For instance, if a customer wants to make an expensive online purchase, a return policy that explicitly states, “Hassle-free returns within 30 days, no questions asked,” eases their concerns about spending a large sum of money on something they haven’t seen in person. Shipping costs: Who pays for return shipping?

Shipping Costs 130

Shipping Costs Shipping Document Shipping Labels 130

lateshipment

MARCH 3, 2025

Secondly, a well-managed returns management and reverse logistics system can help you reduce costs, optimize your business processes, and increase overall efficiency. Returns management plays a major role in handling product returns, and a well-designed returns system can improve a company’s returns and customer experiences.

Management 130

Management Shipping Costs eCommerce Shipping Labels 130

Retail TouchPoints

FEBRUARY 12, 2025

Were testing bringing more selection and brands into our search results to help customers find even more of what they want and further improve our shopping experience for customers. To create these off-Amazon listings, Amazon said it pulls the product information and price directly from brand websites.

Shipping Costs 266

Shipping Costs Merchant Services Customer Experience Information 266

Retail TouchPoints

DECEMBER 25, 2024

In these cases, the return cost can often exceed the value of the item, leading to a loss in profits for retailers. The Cost of Processing Returns According to the National Retail Federation , over $100 billion was estimated to be lost to return scams in 2023 alone. Georgia Leybourne is Chief Marketing Officer at Linnworks.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

JULY 31, 2023

A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 billion , “but down $174 billion and after 2022 showing tremendous improvement in product availability,” according to the report. IHL estimates the cost of ORC in the U.S. Some Good News: Overstocks Improve 23.1%

Shipping Costs 246

Shipping Costs Retail Supplies Improvements 246

Retail TouchPoints

AUGUST 29, 2024

While much is often made about the cost of RFID tags, the larger barrier to adoption was the cost of the readers themselves. The upshot of the readers being too expensive was simple: from a cost standpoint, RFID was only viable for the DC. Let’s start with the costs. So what’s different this time for the stores?

Shipping Costs 297

Shipping Costs Supplies Customer Experience POS 297

Retail TouchPoints

MAY 18, 2022

The nation’s largest retailers have been holding strong against supply chain challenges, high fuel costs and inflation, but their combined ongoing impact is finally starting to weigh on their performance. However, net income fell to approximately $2 billion due to increased costs. We can protect prices whenever possible.

Improvements 258

Improvements Shipping Costs Supplies Toys 258

Groove

AUGUST 8, 2024

According to Time Magazine's writer, Brad Tuttle, there are seven main issues that hinder creating a better eCommerce customer experience: Price inconsistency Signage inconsistency Inventory inconsistency Customer service inconsistency (seeing a pattern yet?) The customer wants to know upfront how much it's going to cost them.

Customer Experience 195

Customer Experience Shipping Costs Improvements eCommerce 195

lateshipment

MARCH 3, 2025

It slashes your margins, jacks up your costs, and can even tarnish your brand reputation. Essentially, they’re manipulating the system for their own benefit and at your expense. A less expensive item in place of a more expensive one. Price Arbitrage This fraud takes advantage of price differences.

Shipping Costs 130

Shipping Costs eCommerce Management Electronics 130

Retail TouchPoints

FEBRUARY 18, 2025

For going on two years, Kirklands has been working to improve its performance through a combination of inventory refreshes and marketing adjustments. Home dcor and furniture retailer Kirkland’s has updated its transformation strategy, and the companys new partnership with Beyond, Inc. is now a central pillar of that effort.

eCommerce 179

eCommerce Shipping Costs Improvements Operations 179

Retail TouchPoints

JUNE 27, 2022

Retailers need to readjust their strategies business-wide as they prepare to meet empowered customers who have more choices than ever in a tough economy that’s giving them more reasons than ever to seek out the best price — wherever it may be. The result? Marketplaces Forcing Retailers to Get Unique.

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Customer Loyalty 276

Retail TouchPoints

DECEMBER 5, 2022

Party City has been faced with both challenges that are affecting retail in general — such as inflation and higher shipping costs — and those that are unique to its business, such as a helium shortage. Party City is working to ease the pressure by cutting $30 million in costs, including by laying off 19% of its workforce.

Shipping Costs 326

Shipping Costs Supplies Operations Shipping 326