Forrester eCommerce

JANUARY 17, 2024

Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.

Customer Experience 293

Customer Experience Recommendation Consumer Customer 293

Retail TouchPoints

FEBRUARY 6, 2024

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. Meanwhile, 60% said they would be unaffected by AI recommendations. The problem is, consumers don’t seem to want them. But branding may also play a significant role here.

Recommendation 298

Recommendation Customer Hobbies Consumer 298

Retail TouchPoints

JANUARY 15, 2025

Learn by Doing, but Dont be Afraid to Admit what You Dont Know Although Ross acknowledged her business acumen, she admitted that she had a day job that prevented her from knowing all aspects of the retail industry, inside and out. Instead, Ross built Pattern Beauty in celebration. That was a learning lesson for Ulta.

Marketing 279

Marketing Operations Consumer Retail 279

Retail TouchPoints

DECEMBER 17, 2024

If AI agents take off in the way that many industry insiders and analysts predict they will, it could lead to seismic changes in the way people shop. AI agents dont just suggest products they personalize recommendations, streamline decision-making and handle routine tasks like grocery replenishment.

Merchant Services 289

Merchant Services Consumer Social Media Recommendation 289

Retail TouchPoints

JANUARY 9, 2025

In terms of consumer acceptance of AI, there are strong indications that many consumers are unaware that AI is already sharpening the product recommendations they receive or has planned a faster delivery route so that their package arrives on time. Reflections on Tariffs and Trade Disruptions PAN: Since the results of the U.S.

Supplies 289

Supplies Shipping Costs B2C Channel 289

Retail TouchPoints

DECEMBER 16, 2024

Industries such as fashion, for example, face significant customer stakeholder pressure as well as complex, decentralized supply chains with the heavy burden of Scope 3 emissions (approximately 96% of the sector’s total). The retail sector faces significant challenges in achieving sustainability. Our research highlights that U.S.

Supplies 277

Supplies Fashion Management Operations 277

Retail TouchPoints

OCTOBER 17, 2024

Achieving One-to-One Personalization in Marketing Campaigns One of the most talked-about use cases of generative AI across all industries is the near instantaneous production of written content, such as emails and social media posts. billion items.

Retail 308

Retail Customer Data Social Media Technology 308

Retail TouchPoints

JANUARY 13, 2025

A More Personalized Approach: AI-Driven Personalization Personalized product recommendations based on customer behavior and preferences also can reduce returns. Accurate and detailed descriptions reduce the chances of customers purchasing items that dont meet their needs or expectations, helping to curtail returns.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

MARCH 10, 2025

Gary Hawkins has been enmeshed in the retail industry for nearly three decades. Every step of the way, he has provided the industry with timely and thought-provoking content, educating the market through works like Building the Customer Specific Retail Enterprise ; Customer Intelligence ; and Retail in the Age of I.

Retail 200

Retail Technology Customer Loyalty Books 200

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. From stocking shelves to guiding shoppers, robots are proving their value across various tasks.

Retail 179

Retail Operations Technology Recommendation 179

Retail TouchPoints

AUGUST 1, 2022

Ecommerce websites are among the hardest hit, making up 79% of all cases, surpassing all other industries. There is also a practical reason ecommerce is targeted more than other industries. With the rate of change and new releases standard in the industry, it can be almost too easy to make accessibility mistakes.

Retail 297

Retail Multichannel eCommerce Webinar 297

Retail TouchPoints

JANUARY 30, 2025

With 60 million digital customers, we are excited to continue to innovate and bring best-in-class and first-in-industry capabilities to our customers. The app is the health concierge and guide for all consumers, said Tony Ambrozie, SVP and Chief Digital and Technology Officer of CVS Health Pharmacy and Consumer Wellness in a statement.

Recommendation 227

Recommendation Customer Experience Information Fulfillment 227

Retail TouchPoints

MARCH 26, 2025

These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points. Use Case #2: Personalized Recommendations One of the most impactful applications of AI-powered knowledge graphs is in delivering personalized recommendations.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

OCTOBER 18, 2024

Fraud has plagued retailers for quite some time, but the issue is now getting its time in the spotlight due to the increased use of AI within the industry, as well as consumers’ general awareness of the trend. Don’t let your brand be the next frustration. Ditch the traditional, outdated password by embracing passwordless authentication.

Consumer 305

Consumer Technology Payment Services Information 305

Retail TouchPoints

FEBRUARY 18, 2025

This is one of the few rewards programs in the industry designed to reward Pros from their first dollar spent no special volume thresholds to earn and save at Lowes.

Consumer 179

Consumer Subscription Recommendation Customer Experience 179

Groove

MARCH 4, 2025

Ari explains why site search should be viewed as your online salesperson, guiding customers to the the products that most closely match their search intent with AI-powered recommendations, real-time suggestions, and natural language understanding. Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them.

eCommerce 239

eCommerce Magento BigCommerce Travel 239

UpSellIt

DECEMBER 2, 2024

How to Calculate and Compare to Industry Standards Across many ecommerce industries, acquiring new customers is expensive. Before you can improve your customer acquisition cost, it’s important to understand how to calculate it and what the industry standards are. What’s a Good CAC?

Shipping Costs 137

Shipping Costs Customer Recommendation eCommerce 137

Retail TouchPoints

JANUARY 9, 2024

In order to deploy timely solutions for possible supply chain issues, small businesses need to stay up to speed on industry trends, regulatory changes and global economic conditions.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. We also recommend surveying customers to help prioritize.

Merchant Services 279

Merchant Services Payment Services Payments Retail 279

365 Retail

MARCH 29, 2025

Email marketing has been a cornerstone of digital marketing strategies for years, but in 2025, it is playing an even more crucial role in the retail industry. This article explores the latest trends and strategies that make email marketing an essential tool for the retail industry in 2025.

Marketing 52

Marketing Retail Mobile Recommendation 52

Retail TouchPoints

OCTOBER 23, 2024

RFID can enable personalized product recommendations and a more seamless in-store experience. By choosing RFID, retailers not only adopt a technology that keeps them at the forefront of the retail industry while embracing a solution that aligns with the evolving expectations of privacy and efficiency from both the market and consumers.

Technology 275

Technology Consumer Payment Services Retail 275

Retail TouchPoints

JANUARY 17, 2025

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. And in many cases, customers purchase the wrong product due to unclear descriptions, poor recommendations or limited guidance. Europe, and APAC.

Customer 162

Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

NOVEMBER 26, 2024

Done right, it’s the beginning or continuation of a relationship…one that will not only result in more purchases over time but also recommendations, reviews and further support. After all, this is more than just a transaction. That’s called loyalty. Clearly, price is only one factor among many that influence these consumer decisions.

Consumer 290

Consumer Channel Social Media Mobile 290

Groove

OCTOBER 24, 2024

As you select the optimal B2B software for your business, we recommend following these tips: Think about other software you need and the types of integrations that will help you. Read reviews from other businesses in your industry to see how they like the software.

eCommerce Software 306

eCommerce Software B2B eCommerce eCommerce Platforms 306

365 Retail

NOVEMBER 28, 2024

The influencer marketing industry was priced at 21 billion in 2024 and is projected to rise to 25 billion pounds by the close of 2024. Consumers commonly invest in the product recommendations of their chosen influencer; others are turned away by what they deem inauthentic content. The post Influencer Overload?

Small Business Retail 64

Small Business Retail Consumer Recommendation Operations 64

Retail TouchPoints

FEBRUARY 4, 2025

Rosem: [Black cosmetic challenges] such as razor bumps, keloids, hyperpigmentation, as well as the differences in hair textures and hair types as a consumer, if Im going into a store and have questions about these concerns, I want to know someone can answer them and recommend products for them.

Payment Services 214

Payment Services Consumer Omnichannel Recommendation 214

Retail TouchPoints

MARCH 11, 2025

“We’re aiming to deliver the best customer service in retail and Mylow represents an industry-leading step forward in helping us do that. Customers also can refine these recommendations by providing details like their project budget or zip code.

Recommendation 130

Recommendation Subscription Technology Information 130

Retail TouchPoints

FEBRUARY 15, 2022

Even for an industry that has been characterized by change over the past two years, it feels like grocery — and especially digital grocery — is poised to experience upheaval in the coming 12 months. Picking the right merchandise assortments and recommending the right products on a 1:1 basis requires artificial intelligence.

Shipping Costs 321

Shipping Costs Payment Services Multi-channel Mobile Payments 321

Retail TouchPoints

DECEMBER 17, 2024

Because these recommendations are automated, customers receive them instantly; the immediacy is crucial, because delays can lead to distraction, lost interest and uncompleted transactions. Customers also can filter products by in-store pickup availability or take advantage of buy online/pick up in-store (BOPIS) fulfillment options.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

MAY 11, 2022

Accurate search results and personalized recommendations are undisputedly the bedrock of modern ecommerce. To make all of this possible — from search query relevance to ranking models and recommendation engines — machine learning (ML) is utilized. Industry Trends and In-Demand Tasks. Recommendation of complementary items.

eCommerce 289

eCommerce Recommendation Accessories eCommerce Platforms 289

Retail TouchPoints

NOVEMBER 29, 2021

As she was working her way through college as a chemist in the wine industry, she noticed a chasm between which wines winemakers thought would perform well — and which were actually successful in-market. This is a typical occurrence among crowdsourcing recommenders. That is how Tastry makes recommendations!

Food and Beverages 342

Food and Beverages Recommendation Consumer Customer Experience 342

Retail TouchPoints

SEPTEMBER 1, 2022

Desire Company CEO Eric Sheinkop discussed the survey results with Retail TouchPoints : Retail TouchPoints (RTP): What’s the significance of the fact that so many consumers doubt influencers even use the products they’re recommending? of all U.S. retail sales, according to the National Retail Federation ].

Consumer 321

Consumer Recommendation Marketing Retail 321

Retail TouchPoints

JUNE 7, 2022

We live in a world where 91% of consumers are more likely to do business with brands that remember, recognize and provide them with relevant recommendations and offers — and where 80% of consumers want personalization in retail to the extent that they would depart for a competitor if a vendor gets it wrong. ecommerce revenues grew by 32.4%

Recommendation 290

Recommendation Arts Retail Consumer 290

Retail TouchPoints

MAY 12, 2022

Sensormatic Solutions now has six services in its suite of offerings: Professional consulting: Provides technology strategy, assessments and business roadmaps with technology recommendations based on analysis of the client’s data, industry insights and Sensormatic Solutions experience; Design, deployment and integration: Encompasses solution (..)

Operations 288

Operations Recommendation Technology Management 288

Retail TouchPoints

AUGUST 30, 2022

Our part of the industry really took off. That has really performed well versus customers who have not been delivered those personalized recommendations.”. “We’re We’re now exploring adding product recommendations into the cart and into the mobile menu to enhance the mobile experience.”.

Recommendation 279

Recommendation Mobile eCommerce Technology 279

Kissmetrics

DECEMBER 31, 2020

Then teach Leo what’s useful to you by upvoting or downvoting its recommendations. Because it posts content in chronological order, Flowreader effectively lets you bypass Twitter’s recommendations algorithm, which means you can read tweets in the order they were posted. Priced from: Free Best for: Saving the content you love long-term.

Social Media 358

Social Media Beauty and Health Article Blog 358