Retail TouchPoints

SEPTEMBER 7, 2023

The updates include new features for retailers that use the Instacart Storefront solution to power their ecommerce; updated functionality for its Caper Carts smart shopping carts; and a new app for Shopify that gives CPG brands access to Instacart Ads. Updates include: In-store rewards on Instacart’s Caper Carts.

Shopify 263

Shopify Shopping Carts eCommerce Management 263

Groove

MARCH 15, 2021

Convenient for both businesses and consumers, eCommerce live chat addresses customer pain points instantly, allows for cross-selling and up-selling opportunities with personalized product recommendations and decreases shopping cart abandonment by answering customer inquiries promptly.

Live Chat 238

Live Chat Consumer eCommerce Shopping Carts 238

Groove

JANUARY 5, 2022

From social media platforms like Facebook, Instagram, Twitter, TikTok and YouTube to Google Shopping, there are a ton of ways to increase reach, visibility and brand awareness while growing your ad revenue. Here are some platforms we recommend exploring and implementing as part of your eCommerce advertising strategy this year!

Merchant Services 322

Merchant Services PPC Social Media Shipping Costs 322

Retail TouchPoints

AUGUST 25, 2022

Brands neglecting to send these messages will miss out on converting new subscribers interested in making a purchase, online window shoppers browsing products and those who already carted products but need an extra push over the finish line. Optimize your order confirmation message. Plan for the Cyber Ten.

Marketing 334

Marketing Shipping Costs Shopping Carts Channel 334

Kissmetrics

OCTOBER 29, 2020

Continue below to view my buying guide and top recommendations. There are other tools out there that can add shopping cart functionality to your current site (more on this shortly). You should be able to choose a theme or template that fits with your brand image and industry. Shopping Cart Extensions.

Payment Services 209

Payment Services eCommerce 3dcart Merchant Services 209

Groove

MAY 20, 2020

We recommend glimpsing through these 5 mobile eCommerce examples to inspire your mobile design inspiration. Before getting started with this, we recommend conducting some research to first determine a few of the reasons why consumers aren't purchasing your products. Improve Site Speed and Page Load Time.

eCommerce 346

eCommerce Payment Services BigCommerce Mobile 346

UpSellIt

APRIL 23, 2020

What is Shopping Cart Abandonment? Since the earliest days of online shopping, high cart abandonment rates have presented a major challenge for ecommerce. As you may know, approximately 70% of users who add items to their online shopping cart leave without completing a purchase. Let Shoppers Edit Carts.

Shopping Carts 87

Shopping Carts Shipping Costs Merchant Services Payment Services 87

Kissmetrics

DECEMBER 9, 2022

67% of the industry leaders in marketing are using automation to improve and grow their companies. For example, I recommend using the “Send Welcome Email” option for new leads: This will send your new leads an instant welcome email, automating the whole process even more. Shopping Cart Abandonment Emails Automation.

Social Media 313

Social Media Marketing Shopping Carts eCommerce 313

BigCommerce

APRIL 14, 2017

And, when you have their email, you can trigger an abandoned cart series to bring that customer back and earn their sale. These Stats Show the Top Reasons for Shopping Cart Abandonment. By and large however, the #1 reason for shopping cart abandonment beyond a customer just not being ready to buy is price.

Shipping Costs 411

Shipping Costs Payments BigCommerce Payment Services 411

BigCommerce

APRIL 18, 2017

There is a reason that 7 out of 10 shopping carts are abandoned. Further, there are multiple ways to reduce abandoned carts on the product page, in the shopping cart and at checkout. This tactic helps to address issue #3 in our abandoned cart list above. 35%: Didn’t want to create an account. Product page.

Merchant Services 413

Merchant Services Payment Services Payments BigCommerce 413

BigCommerce

APRIL 18, 2018

The right questions are based on a few factors: What is your industry? We’re on a mission to provide businesses like yours marketing and sales tips, tricks and industry leading knowledge to build the next house-hold name brand. Shopping cart abandonment rate (conversion KPI). Selecting the right ecommerce KPIs.

Download 418

Download eCommerce Social Media Shopping Carts 418

Kissmetrics

SEPTEMBER 14, 2020

Furthermore, there are specific CRM solutions for particular industries. And you may benefit from choosing a CRM that offers something specific to your industry. Before diving into my top recommendations, let’s talk about these different types and what they mean. But keep in mind that these may be more expensive. Operational.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Retail TouchPoints

MARCH 30, 2023

ChatGPT Unlocks Real-Time, Conversational Personalization on a Previously Impossible Scale The role AI plays in retail is growing, and it’s quickly reaching a tipping point — 80% of industry executives expect their companies to adopt AI-powered intelligent automation by 2027, according to Juniper Research. View the session on demand.

POS 298

POS Omnichannel Webinar Point of Sale 298

BigCommerce

FEBRUARY 7, 2018

That’s why we’re giving away the RFP template we recommend to large brands looking to move ecommerce platforms, including: More than 176 ecommerce questions. Below are recommended questions to ask ecommerce providers. Do you enable Persistent Shopping Cart? Can Customers Save their Shopping Cart?

Merchant Services 83

Merchant Services Payment Services Shipping Costs eCommerce 83

Retail TouchPoints

JUNE 22, 2021

As a result of the COVID pandemic, the digital experience has become more important for almost every industry over the last year. Online shopping revenues experienced massive growth and unprecedented highs in 2020. But when they go to add it to their shopping cart and check out, the app crashes, ending their session.

eCommerce 243

eCommerce Mobile Online Retail Shopify 243

BigCommerce

JUNE 6, 2017

The conversion path varies greatly depending on the website, product type, and industry. It’ll help you systematically adapt your approach for any industry. Customer journey varies by industry, size, and business type. I recommend starting with four methods and tools: Method #1. It’s about staying consistent. Let us know!

BigCommerce 419

BigCommerce Channel Shopping Carts Marketing 419

BigCommerce

JANUARY 11, 2018

We don’t recommend this because sales tax rates are subject to change frequently. If you sell on other platforms aside from FBA, make sure you are collecting sales tax from buyers in your nexus states on all of your shopping carts and marketplaces. You can even enter a custom sales tax rate. Want more insights like this?

Clothing 390

Clothing Payment Services Fulfillment Shopping Carts 390

Groove

FEBRUARY 7, 2019

Abandoned carts occur when potential buyers add products to their shopping carts but do not complete their transactions. of carts contains items that remain unpurchased. Many factors contribute to cart abandonment, such as competitive pricing, uncertainty about store credibility and general forgetfulness.

Shipping Costs 155

Shipping Costs Shopping Carts Shipping Recommendation 155

Retail TouchPoints

OCTOBER 4, 2023

To do this, Reduto and her team immerse themselves in the industries they serve — and one of the largest is retail. To understand how best to do that, NBCU conducts regular research into industry trends, consumer behavior, insights from partners and more that it consolidates annually into a Retail Insights Report.

Retail 292

Retail Consumer Shopping Carts Technology 292

BigCommerce

JUNE 22, 2017

And incremental gains are the only way, in any industry or sector of life, that anyone achieves greatness. It’s also why BigCommerce, in 2015, acquired Jirafe Analytics –– the ecommerce analytics industry leader with customers including: Nasty Gal. Email driven 1:1 product recommendations, i.e. email automation. Diamond Candles.

eCommerce Analytics 402

eCommerce Analytics BigCommerce eCommerce Shipping Costs 402

Retail TouchPoints

JANUARY 13, 2021

From there, the firm surveyed 530 consumers and leveraged a team of five UX designers to give each retailer a score out of 100 in seven relevant categories: overall experience, search, shop, cart, buy, fulfillment and returns. Nordstrom Puts Ecommerce First Without Jettisoning Brick-and-Mortar.

Other 312

Other Customer Experience Omnichannel Customer 312

Algopix

SEPTEMBER 19, 2022

Still, cart abandonment remains a major problem among most eCommerce businesses. Per SaleCycle, the latest cart abandonment rate is 81.08%. The travel sector tops at 87.08% followed by the fashion industry (84.43%) and the retail sector (77.01%). Nothing is more frustrating than potential customers abandoning their carts.

Shopping Carts 78

Shopping Carts Merchant Services Payment Services Shipping Costs 78

Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience.

Payments 162

Payments eCommerce Customer Home Furnishings 162

Retail TouchPoints

JULY 27, 2022

Another essential aspect of the customer experience is personalization, such as item and recipe recommendations based on previous purchases, curated deals and discounts. This will make it easy for grocers to streamline operations internally while continuing to provide industry-leading grocery shopping experiences to their consumers.

Payment Services 264

Payment Services Shipping Costs Omnichannel Fulfillment 264

Optimizely

OCTOBER 29, 2020

Leverage Browsing History for Personalized Recommendations. Here’s a useful statistic: Forty-five percent of consumers are more likely to buy from a site that provides personalized recommendations. Shopping cart abandonment is a massive issue for eCommerce retailers, one that significantly impacts conversion rates.

Merchant Services 284

Merchant Services eCommerce Shipping Costs Shipping 284

Ecommerce Platforms

JULY 7, 2020

Recommendations. Others provide large libraries of prebuilt themes that cater to a wide range of industries. It's also nice to see large theme collections and a focus on specific industries. Recommendations. What's also interesting about Shopify is that you're not required to utilize the full shopping cart.

Payment Services 262

Payment Services Shipping Costs Merchant Services Payments 262

Retail TouchPoints

NOVEMBER 22, 2022

Conversational commerce uses a mix of human agents and AI-driven messaging so buyers can ask detailed questions, request personalized product recommendations and make purchase decisions right from their mobile devices. They can reach out for help to filter results and receive tailored product recommendations. Consideration.

Payment Services 261

Payment Services Live Chat Payments Retail 261

BigCommerce

AUGUST 17, 2018

If you’ve got a wide selection of products to choose from in your brick-and-mortar store, we recommend narrowing your inventory down to approximately 100 of the best-selling items for your online marketplace. “We Also, regardless of your industry, you may want to consider purchasing photo editing software like Photoshop and Lightroom.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Retail TouchPoints

SEPTEMBER 23, 2021

The Christmas Shop section of the Vermont Country Store has an inventory that makes it automatically festive. Chef Jamie Geller’s 8 Gifts for 8 Nights shows how a content-based approach to recommending gifts can be persuasive. Create a page that details every possible delivery methodology and link to it from every product page.

SEO 264

SEO Gifts Shipping Costs Beauty and Health 264

Kissmetrics

DECEMBER 2, 2020

However, if everyone in my industry is selling the same products, at the same price, how can I stay competitive? The first-time visitor to your site needs a different call-to-action than the customer with the abandoned shopping cart. Customized Product Recommendations. The answer: Create memorable experiences.

Customer 267

Customer eCommerce Customer Experience Consumer 267

Ecommerce Platforms

OCTOBER 28, 2021

An area for the latest company/industry news. Have a shopping cart icon/button at the top in case people save items. After that, you can get more creative with collections that recommend specific items, showcase promotions, or guide people in combining multiple products for certain purposes. A store finder if necessary.

Payment Services 245

Payment Services Merchant Services Payments eCommerce 245

Retail TouchPoints

OCTOBER 9, 2023

The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation. The intersection of traditional shopping and ‘online experiences’ is unavoidable. Were alternatives recommended? They want to know.

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

BigCommerce

JUNE 20, 2017

The industry average for year-over-year revenue growth is less than 25%. Then, we’ll dive into the best of the best by industry, giving you explanation as to why each industry has different design and UX requirements. The average conversion rate in our industry is somewhere in the 2-3% ballpark. Solo Stove.

eCommerce 379

eCommerce BigCommerce eCommerce Design Mobile 379

BigCommerce

APRIL 12, 2017

Of course, there are industry standards for most hosted ecommerce platforms such as BigCommerce, but you may still need to tweak the process based on your customers. Someone lands on your site, puts an item in the cart and then leaves –– then abandoned cart software can greatly increase your conversion rates. Have questions?

eCommerce 419

eCommerce BigCommerce Shipping Costs Payment Services 419

BigCommerce

NOVEMBER 2, 2017

How to use industry influencers to grow sales through search engine optimization. It was possible for startups to compete with industry heavyweights. You also have to prove to search engines that you’re a contributing, relevant and respected player in your industry community. BigCommerce does this for the ecommerce industry.

eCommerce 420

eCommerce Social Media BigCommerce Mobile 420

Retail TouchPoints

APRIL 21, 2021

However, for online retailers the most strategic items to test in a first audit are your site’s key entry points, core paths, highest traffic pages and most critical flows, like adding an item to a shopping cart, applying a discount and checking out. The scope of an audit must also define which standard to test against.

Shopping Carts 277

Shopping Carts Technology Document Online Retail 277

BigCommerce

JUNE 13, 2018

I recommend reading each state’s sales tax law or FAQ on shipping, because many states have exceptions to their normal rules. Fortunately, BigCommerce and other online shopping carts and marketplaces allow you to elect whether to collect sales tax on shipping charges in an individual state. Want more insights like this?

Shipping Costs 276

Shipping Costs Shipping Books Shopping Carts 276