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Data Shows Customers Might be Resistant to AI Shopping Recommendations — Here’s what C-Suite Executives Should Know

Retail TouchPoints

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. Meanwhile, 60% said they would be unaffected by AI recommendations. The problem is, consumers don’t seem to want them. But branding may also play a significant role here.

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Alibaba Supply Chain Exec Recommends Futureproofing with AI, Blockchain and Crowdsourcing

Retail TouchPoints

Real-time visibility — including tracking shipments, inventory levels and production processes — was imperative for businesses to maintain efficient operations and make informed decisions. The pandemic created a lot of disruptions and issues for businesses in establishing and maintaining desired inventory levels.

Supplies 286
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Out Top 5 Tips for Successful Post Purchase Email Automations

Groove

Chances are, customers who bought women’s shoes only want information about that style. Send Related Products Sending follow-up information or suggested products drives users back to your site for additional purchases. We recommend automating your review request emails approximately one-to-two weeks after customers purchase.

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Why Personalization Can Survive the Loss of Third-Party Cookies

Retail TouchPoints

Zero-party data is information consumers intentionally share with a brand, e.g. when taking a quiz, while first-party data is collected by the brand from interactions with its own customers. Customers willingly share information when transparency and benefits intersect, fostering trust and paving the path for respectful personalization.”

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Sephora to Pay $1.2M for California Data Privacy Violations

Retail TouchPoints

million for selling consumers’ personal information without informing them first and not processing customer requests to opt out of sale of their data, in violation of the California Consumer Privacy Act (CCPA). Sephora has been fined $1.2 It is important to note that Sephora uses data strictly for Sephora experiences.

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5 Emerging Conversion Best Practices for Ecommerce Websites

Retail TouchPoints

We recommend building a chatbot that can handle less demanding questions from customers — and that knows when to pass along a customer to a real, human customer service agent. However, as with any product reviews, we recommend gathering a variety of them before launching on your site.

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Grubhub Enhances App Personalization, Adds Priority Delivery Option

Retail TouchPoints

Grubhub now has 30 personalized recommendation carousels on its homepage, spotlighting merchants with delivery ETAs of 30 minutes or less, merchants featuring the customer’s favorite cuisine and more. Returning customers see recommendations based on their past order history, such as merchants that are similar to their recent orders.