Retail TouchPoints

FEBRUARY 6, 2024

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. Meanwhile, 60% said they would be unaffected by AI recommendations. The problem is, consumers don’t seem to want them. But branding may also play a significant role here.

Recommendation 298

Recommendation Customer Hobbies Consumer 298

Retail TouchPoints

MARCH 26, 2025

These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points. In todays data-driven world, businesses often struggle to make sense of fragmented customer information stored across multiple systems.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

JANUARY 30, 2025

The CVS Health app will make it easier for our customers to access and manage their health and care, save time and money, and make informed decisions about their health. As a company, we are super focused on improving the health care experience, said Tilak Mandadi, EVP at CVS Health in a statement.

Recommendation 227

Recommendation Customer Experience Information Fulfillment 227

Retail TouchPoints

MARCH 6, 2025

It is embedded into millions of product pages to summarize product reviews, answer specific how-to questions as well as inform customers about specific products to support the browsing and buying journey. Magic Apron is available 24/7 on homedepot.com and the Home Depot mobile app.

Customer 252

Customer B2B Improvements Customer Experience 252

Groove

NOVEMBER 17, 2024

If you’re still comparing SaaS vs. on-premises solutions, we highly recommend checking out our BigCommerce vs. Magento guide. You’ll see a detailed overview of the differences between the two platforms and get more information about what makes each option unique. Who Is Not a Good Fit for BigCommerce?

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

Retail TouchPoints

OCTOBER 18, 2024

Going passwordless can look different for various brands, but a recommended, gradual and consumer-friendly approach would be to adopt biometric logins such as face IDs, fingerprints and/or selfie verification. Users present their credentials to organizations that can verify the information instantly without having to contact the issuer.

Consumer 305

Consumer Technology Payment Services Information 305

Retail TouchPoints

NOVEMBER 5, 2024

Lowe’s has introduced a Digital Home Platform that offers members of the retailer’s MyLowe’sRewards program free, personalized information about the products in their homes — including warranties, manuals, maintenance guidelines, how-to content, recommended subscriptions and replacement parts.

Document 162

Document Recommendation Subscription Supplies 162

Retail TouchPoints

JANUARY 1, 2025

This includes real-time notifications for order status, shipping information, refund status and any potential delays. This ensures that CSRs have instant access to order information, which helps with quicker issue resolution. Contact center support is critical as well.

Management 320

Management Shipping Costs Reference Retail 320

Groove

OCTOBER 24, 2024

Advanced product catalogs: Creating an online catalog helps you organize all of your product information, but you’ll want your customers to be able to sort through it quickly. Enhanced customer experiences : With all your information accessible from one place, you’ll find it easier to deliver customized experiences for buyers.

eCommerce Software 306

eCommerce Software B2B eCommerce eCommerce Platforms 306

Retail TouchPoints

FEBRUARY 28, 2025

The tool asks a few quick questions about personal preferences and then makes tailored wine recommendations based on available inventory in the customers chosen store. The Wine Finder is able to access this catalog to match recommendations with in-stock wines.

Point of Sale 179

Point of Sale Recommendation Technology Information 179

Retail TouchPoints

OCTOBER 23, 2024

RFID can enable personalized product recommendations and a more seamless in-store experience. This less intrusive approach aligns more closely with privacy standards and reduces the potential for data breaches involving personal consumer information. For customers. To combat this risk, retailers can encrypt their RFID tags.

Technology 275

Technology Consumer Payment Services Retail 275

Retail TouchPoints

FEBRUARY 18, 2025

More and more consumers, who previously turned to Google search for product recommendations whether for your brand, category or a specific item you sell are now experimenting with AI tools like OpenAIs ChatGPT, Google Gemini and others. While not a hard and fast rule, AI tools tend to go for the more established brand over the upstart.

Consumer 236

Consumer SEO Marketing Information 236

Retail TouchPoints

FEBRUARY 18, 2025

Additionally, in November 2024 , Lowes debuted a digital home platform that provides loyalty program members with free personalized information about the products in their home, including warranties, manuals, how-to guides, recommended subscriptions and replacement parts.

Consumer 179

Consumer Subscription Recommendation Customer Experience 179

Retail TouchPoints

DECEMBER 17, 2024

If your business has achieved this competence, youre benefitting from clear and hyper-current information on the location, quantity and availability of products across distribution centers and warehouses, as well as items in transit or sitting on store shelves. Although urgent, its important to be mindful of process.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Groove

OCTOBER 22, 2024

If you haven’t designed campaigns with this new ad structure, we recommend you do so, especially if you want to incorporate Google Ads automation and improved ad efficiency into your marketing strategy. Compared to standard Google PPC advertising, the initial setup process has some similarities.

PPC 315

PPC eCommerce Channel Management 315

Retail TouchPoints

JANUARY 9, 2024

Real-time visibility — including tracking shipments, inventory levels and production processes — was imperative for businesses to maintain efficient operations and make informed decisions. The pandemic created a lot of disruptions and issues for businesses in establishing and maintaining desired inventory levels.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

Retail TouchPoints

MARCH 11, 2025

. “Home improvement is inherently complex and can feel overwhelming even for the most experienced DIYer that’s why Lowe’s has invested in AI and emerging technologies to create solutions that truly help our customers,” said Seemantini Godbole, Chief Digital and Information Officer at Lowe’s in a statement.

Recommendation 130

Recommendation Subscription Technology Information 130

Groove

DECEMBER 12, 2024

We generally recommend staying under 60 to 65 characters. We still recommend having a unique meta description for your item, even if you have detailed product descriptions. Rather than loading all elements of your site at the same time, lazy loading allows users to get the information and images they need right away.

BigCommerce 282

BigCommerce SEO Mobile Improvements 282

Retail TouchPoints

JANUARY 13, 2025

Providers like Threekit are paving the way with virtual showrooms, which allow customers to make better-informed decisions before buying, ultimately decreasing return rates. A More Personalized Approach: AI-Driven Personalization Personalized product recommendations based on customer behavior and preferences also can reduce returns.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

OCTOBER 24, 2024

The pop-up also features personalized product recommendations. By placing that progress bar [in the recommendations carousel], we’re saying, ‘Here’s how much you have to go, and we’ve handpicked these products for you that we think you will love.’”

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Groove

NOVEMBER 9, 2024

BigCommerce Integration Process For businesses interested in making this shift, we recommend reviewing the typical BigCommerce integration process so that you know what’s to come: Set up the BigCommerce back end for your store. Choose a front-end framework or BigCommerce headless CMS.

BigCommerce 310

BigCommerce Payment Services eCommerce Shopping Carts 310

Retail TouchPoints

FEBRUARY 12, 2025

Amazons new store will feature an area staffed by pharmacists to give customers information and guidance on non-prescription medications and other products sold in the store. The screens will play educational videos when an item is placed on a designated tray, including details on ingredients, usage or other product-related information.

Recommendation 179

Recommendation Books Consumer Goods Fashion 179

Retail TouchPoints

NOVEMBER 28, 2024

Omnichannel payment solutions allow customers to move effortlessly between mobile apps, websites and physical stores without duplicating data entry of accounts or personal information. During the competitive holiday season, personalized recommendations can significantly enhance customer satisfaction and encourage repeat business.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Groove

AUGUST 9, 2024

Chances are, customers who bought women’s shoes only want information about that style. Send Related Products Sending follow-up information or suggested products drives users back to your site for additional purchases. We recommend automating your review request emails approximately one-to-two weeks after customers purchase.

eCommerce Platforms 358

eCommerce Platforms Recommendation eCommerce Information 358

UpSellIt

DECEMBER 2, 2024

Website personalization increases the likelihood of conversions by offering relevant products, recommendations, or incentives at the right time. By offering tailored AI-driven product recommendations that helped shoppers meet the threshold, the brand saw a 33% increase in conversion rate and a 9% increase in new customers.

Shipping Costs 137

Shipping Costs Customer Recommendation eCommerce 137

Retail TouchPoints

JANUARY 9, 2025

In terms of consumer acceptance of AI, there are strong indications that many consumers are unaware that AI is already sharpening the product recommendations they receive or has planned a faster delivery route so that their package arrives on time. Are companies more equipped to handle tariffs and other disruptions than five years ago?

Supplies 289

Supplies Shipping Costs B2C Channel 289

Email Audience

MARCH 5, 2025

HRIS stands for Human Resources Information System. Usually, an HRMS stacks this functionality on top of the tools included with human resource information systems. Since an HRIS is a data-focused platform, think about the kind of employee information youd like to collect and the reports you need to create. What is HRIS?

Information 52

Information Travel Management Technology 52

Retail TouchPoints

JANUARY 17, 2025

And in many cases, customers purchase the wrong product due to unclear descriptions, poor recommendations or limited guidance. Personalized guidance and recommendations can significantly enhance the shopping experience. But what if you could improve your ability to help customers make the right choices from the beginning?

Customer 162

Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

MARCH 19, 2025

By capturing, analyzing and acting on real-time try-on data, retailers can craft more purposeful store designs, refine their VM strategies, empower sales associates and even inform the entire omnichannel ecosystem. Informing Display Layout: Real-time analytics might show that certain color palettes draw attention but fail to convert.

Retail 147

Retail Supplies Omnichannel Recommendation 147

Retail TouchPoints

JANUARY 15, 2025

When she was in early-stage conversations with retail partners (one of which was Ulta and then-CEO Mary Dillon), Ross asked for recommended business partners and settled on LA-based Beach House Group. So while she learned quite a bit organically by simply doing the work, she also knew she needed to build a knowledgeable team.

Marketing 279

Marketing Operations Retail Consumer 279

Retail TouchPoints

MARCH 14, 2025

This new age in search means that consumers will have to expend less effort to get what they need, with AI doing the legwork to explore site content, evaluate information and make product recommendations. Like many innovations building upon prior ones, AI search builds upon traditional search.

Retail 179

Retail Customer Experience Technology SEO 179

Retail TouchPoints

AUGUST 26, 2022

million for selling consumers’ personal information without informing them first and not processing customer requests to opt out of sale of their data, in violation of the California Consumer Privacy Act (CCPA). Sephora has been fined $1.2 It is important to note that Sephora uses data strictly for Sephora experiences.

Information 298

Information Consumer Recommendation Online Retail 298

Retail TouchPoints

JUNE 13, 2023

We recommend building a chatbot that can handle less demanding questions from customers — and that knows when to pass along a customer to a real, human customer service agent. However, as with any product reviews, we recommend gathering a variety of them before launching on your site.

eCommerce 317

eCommerce Payment Services Conversion Optimization Payments 317

Retail TouchPoints

AUGUST 6, 2024

Grubhub now has 30 personalized recommendation carousels on its homepage, spotlighting merchants with delivery ETAs of 30 minutes or less, merchants featuring the customer’s favorite cuisine and more. Returning customers see recommendations based on their past order history, such as merchants that are similar to their recent orders.

Merchant Services 278

Merchant Services Recommendation Gifts Blog 278

Kissmetrics

OCTOBER 18, 2021

We’ll explore how different pins and sizing can impact traffic and how to use this information to boost your own Pinterest marketing. Each type of pin has a recommended aspect ratio from Pinterest itself. Pinterest does not recommend images smaller than 600 x 900 pixels. Long pins should use a Pinterest Pin ratio of 1:2.1

Social Media 350

Social Media SEO Recommendation Article 350

Retail TouchPoints

JUNE 1, 2023

The proposal recommended that the audit include evaluation of practices that could contribute to an unsafe or violent environment, such as staffing capacity. The proposal also recommended that the analysis bring in workers and customers to help inform solutions and make recommendations for actions that can be taken.

Recommendation 289

Recommendation Channel Improvements Information 289

Retail TouchPoints

MAY 16, 2024

4 New AI-Powered Features for Associates and Consumers New consumer- and associate-facing tools from Verizon include: Personal Research Assistant , which empowers frontline teams to provide employees with fast and easy access to the information they need to serve specific customers.

Recommendation 264

Recommendation Customer Experience Information Consumer 264