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Customer service has changed fundamentally, so omnichannel must evolve with it, says TelcoSwitch

Retail Technology Review

According to TelcoSwitch, this has raised the stakes as far as omnichannel capabilities are concerned, and businesses need to adapt quickly.

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Dog-eat-dog: Ren’s Pets selects Emarsys to replace soon-to-be obsolete Bronto

Retail Technology Review

Omnichannel customer engagement specialist Emarsys has entered into a new partnership with Ren’s Pets, the Canadian pet feed and supply store, as a means of centralising and drastically upscaling its customer outreach to accommodate for drastic growth.

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Metapack and Manhattan Associates team up to provide retailers with frictionless access to a complete suite of supply chain and delivery solutions

Retail Technology Review

Metapack, the eCommerce delivery technology provider, has launched its direct External Parcel Integration (EPI) with Manhattan Associates, the supply chain and omnichannel commerce technology provider.

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Omnichannel grocery shoppers spend up to 20% more

Retail Technology Review

Symphony RetailAI, global provider of integrated AI-powered marketing, merchandising and supply chain solutions for FMCG retailers and manufacturers, has announced research showing that omnichannel grocery shoppers shop more frequently and spend up to 20% more compared to in-store-only shoppers.

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Matalan chooses ContentSquare to enable omnichannel strategy

Retail Technology Review

Matalan has chosen ContentSquare's user experience (UX) analytics solution to enhance its online performance and help the digital teams, including insight, marketing, UX, trading and content teams, create a seamless omnichannel experience.

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Maintaining the retail omnichannel edge in 2021

Retail Technology Review

By Nate Burke, CEO of Diginius. It’s that time of year again where we reflect upon the prior year and make informative predictions for the months ahead in order to adjust our business activities and refocus our strategies.

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There’s no smooth sailing in retail – omnichannel investment is the key to weathering the storm

Retail Technology Review

A series of challenges over the last year have brought with them a wealth of era-defining moments for retail. Within a brief and turbulent window of time, we have seen some of the biggest hallmarks of the changing retail landscape. By Christophe Pecoraro, Managing Director of PFS Europe.