Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. Unfortunately, it seems like most businesses are struggling to provide the services and options that consumers expect.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Retail TouchPoints

JUNE 15, 2022

Roaming checkout enables employees to take payments from shoppers from anywhere inside the store. They allow retailers to expand their workforce without hiring by giving shoppers more ways to engage and learn without a person needed to facilitate. QR codes have exploded by enabling contactless transactions and learning.

Payment Services 261

Payment Services Books Live Chat Fashion 261

Retail TouchPoints

SEPTEMBER 21, 2021

You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences. You want to customer service the heck out of your customers.

Payments 267

Payments Payment Services Customer Experience Social Media 267

Kissmetrics

JANUARY 17, 2018

Customers often dropout of a purchase process when they have concerns about the security of their payment. Address this challenge by including one or more “trust badges” on your checkout page to convince customers the process is safe and secure. Use satisfaction surveys. A survey done well builds goodwill.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

Ecommerce Platforms

JANUARY 16, 2019

In contrast, Constant Contact offers email support, live chat, and phone support. However, both platforms offer live chat and email support. In addition to the features of the Email plan, it provides 2GB file storage, event marketing, email automation, coupons, online donations, polls, and surveys. The Winner?

Payment Services 178

Payment Services Marketing Live Chat Social Media 178

RTP blog

APRIL 26, 2019

Offer a variety of payment options. You don’t have to go as far as accepting payment in Bitcoin, but with almost half of all mobile owners using a mobile wallet , at a minimum your business should acknowledge the expectation to pay for everything with a tap of a smartphone and move away from outdated POS systems.

Live Chat 150

Live Chat Payment Services Mobile Improvements 150

BigCommerce

OCTOBER 26, 2017

You may want to outsource from a site like Upwork or Fiverr to get international support services for those times you are offline in your home country. Or, you may need translation service. For instance, you want a platform that provides out-of-the-box features for many of the standard processes that come with cross-border commerce.

Merchant Services 256

Merchant Services eCommerce Payment Services BigCommerce 256

Omnisend

OCTOBER 4, 2023

Here’s why cancellation confirmation emails are indispensable: Facilitate returns. Include a survey to find out why customers canceled their orders. You can also rate how satisfied they were with your service and what you can do to improve. Compliance and documentation. Gain competitive advantage. Be on time.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Ecommerce Platforms

FEBRUARY 20, 2020

According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions. A subsequent survey conducted in 2019 went much deeper and established the precise POS capabilities retail businesses are currently focusing on.

POS 118

POS Payment Services Merchant Services lightspeed 118

Ecommerce Platforms

JANUARY 11, 2023

You also get full HD video and audio quality, screen sharing, and live social media streaming. Pro: $24 per month for 15 hours of separate content, everything in standard, as well as live call-ins, unlimited transcriptions and live chat support. Live chat functionality for service. Go to the top.

Webinar 197

Webinar Live Chat Multi-channel Events 197

Ecommerce Platforms

JANUARY 11, 2023

You also get full HD video and audio quality, screen sharing, and live social media streaming. Pro: $24 per month for 15 hours of separate content, everything in standard, as well as live call-ins, unlimited transcriptions and live chat support. Live chat functionality for service. Go to the top.

Webinar 196

Webinar Live Chat Multi-channel Events 196

Groove

OCTOBER 7, 2022

The added value for customers is that they receive items expert-level curation services of products at a price lower than can be found elsewhere. Over half of merchants surveyed in Recharge’s State of Subscription Commerce Report choose to offer this model, with the exact figure clocking in at 55%.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Groove

OCTOBER 7, 2022

The added value for customers is that they receive items expert-level curation services of products at a price lower than can be found elsewhere. Over half of merchants surveyed in Recharge’s State of Subscription Commerce Report choose to offer this model, with the exact figure clocking in at 55%. Optimizing Your Subscription Program.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Ecommerce Platforms

MARCH 23, 2021

For instance, you can fulfill and collect orders, access business insights (sales figures, profits, and so on), oversee customer payments, etc. This includes tracking and managing inventory, adding new products, sending invoices, processing refunds, scheduling payments, and so on. Comparison chart. Ease of Use. Customer Support.

Shopify 211

Shopify Shipping Costs Payment Services SEO 211

Ecommerce Platforms

FEBRUARY 20, 2020

According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions. A subsequent survey conducted in 2019 went much deeper and established the precise POS capabilities retail businesses are currently focusing on.

POS 104

POS Payment Services Merchant Services lightspeed 104

Ecommerce Platforms

APRIL 30, 2020

Are you looking for the best email marketing service for your Shopify store? The Best Email Marketing Services for Shopify. SendinBlue is a relatively new email marketing service provider but offers a lot of great features when it comes to Shopify. Klaviyo is an email marketing service created specifically for e-Commerce stores.

Shopify 206

Shopify Marketing Payment Services eCommerce 206

RetailMinded

OCTOBER 27, 2022

Many consumers now rely on mobile devices to research products and services, make an order, and complete transactions. The three categories of M-commerce include mobile shopping, mobile payments, and mobile banking. Also, it facilitates better personalization. This allows you to deliver a better impression to consumers.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Ecommerce Platforms

MARCH 15, 2021

By 2019, Metrilo tracked over 3098 thousand events and processed nearly a billion orders! Metrilo operates with the understanding that customer retention using their methods (more on this in a sec) boasts lower acquisition costs and better profit margins. The process starts with monitoring and analyzing. Cross and up-selling.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

Ecommerce Platforms

JANUARY 24, 2023

This includes all of the above and: Expedited time to market –Yotpo’s implementation specialist will help you get up and running as quickly as possible Unlimited scalability Migration services Dedicated security and compliance Retail syndication Strategic consultation An Enterprise customer success manager You’ll receive consumer insights.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Ecommerce Platforms

JULY 2, 2018

The customer support rep has to field questions on Facebook, the ticketing system, live chat, and the contact form. This configuration makes for slower customer service, lost leads, and less than productive employees. An Operator Bot. Quite a few other automated technologies exist beyond the operator bot.

Payment Services 80

Payment Services Management Customer Article 80

Ecommerce Platforms

JULY 17, 2019

Since you're reading this post on my ecommerce platforms blog, I would probably not be wrong in assuming that you are associated with an ecommerce operation. Not so long ago, GetResponse also updated its functionality to make itself more of an all-in-one service, complete with CRM access. BigCommerce. Google AdWords. Lightspeed.

Payment Services 99

Payment Services Marketing Live Chat Social Media 99

Ecommerce Platforms

DECEMBER 30, 2020

Consumer preference for pay-over-time services like Affirm for financing their purchases quadrupled between 2018 and 2019. Affirm’s 2020 survey predicts that 54% of US consumers will pay over time for their purchases in 2021. And still subject to credit card services’ high rates, hidden fees, and penalties. What is Affirm?

Merchant Services 104

Merchant Services Payment Services POS Point of Sale 104

Ecommerce Platforms

MARCH 1, 2022

This is particularly true if your online store offers alternative shipping, payment, or product options like a subscription box or customized items. Compile the questions that customers are bound to ask about the entire process and fill them in with simple, transparent answers. How much time do they have to return an item?

Payment Services 104

Payment Services Merchant Services eCommerce Payments 104

Ecommerce Platforms

AUGUST 22, 2022

Richpanel may look like a simple chat box on the frontend, but it expands into a powerful end-to-end customer service platform that extends beyond serving users on the website, by offering a combination of tools for both online sellers and the customers who land on their websites. Customer Self-Service Portal. Agent Console.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

Ecommerce Platforms

MARCH 8, 2023

It provides users with a variety of themes they can customize to suit their specific selling and branding needs, and comes with all the payment processing solutions you need to sell both physical and digital goods. You can also expand the functionality of your store by adding on apps and plugins from the Shopify marketplace.

Shopify 104

Shopify eCommerce Platforms Payment Services Merchant Services 104

Omnisend

OCTOBER 4, 2023

Here’s why making the most of your cancellation confirmation emails can be invaluable: Facilitate returns. Include a survey to find out why customers canceled their orders. You can also rate how satisfied they were with your service and what you can do to improve. Compliance and documentation. Be on time.

Merchant Services 89

Merchant Services Payment Services Shipping Costs eCommerce 89

Ecommerce Platforms

MAY 26, 2020

As we've already said, BigCommerce offers an impressive array of functions and marketing features, some of which include: An SSL security certificate: This displays a tiny padlock symbol next to your URL, which communicates your store is secure for accepting and processing online payments. WooCommerce: The Cons.

WooCommerce 118

WooCommerce BigCommerce Payment Services eCommerce 118

Ecommerce Platforms

MARCH 4, 2023

You don’t need any design skills to get started with Wix, and you can expand your website as much as you like, selling products and services, or producing blog posts and content on-demand. There’s no monthly subscription for the service, so all you need to do is pay for your Wix subscription, and the cost of making and shipping your items.

Shipping Costs 104

Shipping Costs Payment Services Live Chat Books 104

BigCommerce

AUGUST 6, 2018

Industry surveys show that parents spend two-thirds more money and three-quarters more time shopping online than their childless counterparts. The highly interactive site lets shoppers drag and drop Scentos characters on the homepage and features product videos, ideas and instructions for DIY crafts, coloring tips, and live chat.

eCommerce 197

eCommerce BigCommerce Customer Clothing 197

FastSpring

MARCH 9, 2022

Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. From our own research, we know that sellers that display local currencies and payment methods convert at up to twice the rate of those that don’t. Sell more with live chat.

Payments 129

Payments Subscription Payment Services Live Chat 129

Ecommerce Platforms

APRIL 29, 2021

On-site live chat and messaging. You get a 20% discount if you pay annually, but you’ll still need to pay around $119 per month just to access the Basic service. Podia vs Kajabi: Quizzes and Surveys. Quizzes and surveys are essential to ensuring that your students get the most out of your learning experience.

Payment Services 104

Payment Services Live Chat Payments Webinar 104

365 Retail

OCTOBER 27, 2022

In a survey of 4,000 international shoppers, in seven different territories, it was found those living in the UK were most likely to have changed their shopping habits over the past few years. Wider statistics from the survey show that those living in the UK, France and Italy are the least patient when it comes to customer service.

Payment Services 64

Payment Services Shipping Costs Live Chat Omnichannel 64

Ecommerce Platforms

FEBRUARY 14, 2019

With so many features and tools available, entrepreneurs can build brand loyalty and connect their commerce with all the following branches of their business: Sales, Customer service, Marketing , Developing your community, Order fulfillment, Just to name a few! Utilize their ‘Inventory Availability Service.'

eCommerce 131

eCommerce Payment Services Shipping Costs B2C 131

Ecommerce Platforms

MAY 5, 2023

More than 50,000 businesses across 40 industries are already using the service to share content with their audiences. The service has been commended by some of the leading publications in the technology world, including NBC and INC. In fact, around 83% of marketers in the US consider webinars to be effective for lead generation.

Webinar 104

Webinar Live Chat Payment Services Presentation 104

SellBrite

MARCH 30, 2018

Customer Service / Advocacy / Loyalty. MailChimp – Another email marketing service provider, you can use MailChimp to create and send regular email updates about your products to your list of subscribers and customers. also integrates with a number of different services through an API. Business / Product Management.

eCommerce 154

eCommerce Social Media Merchant Services Payment Services 154

Ecommerce Platforms

MARCH 7, 2018

In addition, you receive some great solutions for email marketing , revenue maximization, and sending out quizzes and surveys. It's also worth mentioning that all Kajabi plans come with 0% transaction fees, 24/7 email and live chat support, drip content, advanced customization tools, training courses, and webinars.

Live Chat 106

Live Chat Webinar eCommerce Blog 106

Ecommerce Platforms

JUNE 24, 2019

You can create up to three courses, have an unlimited number of students, create student quizzes and surveys, as well as instant access to your funds, and hosting. You have a couple of payment processing options. Podia only accepts card payments via Stripe. There's a free plan. Users love Thinkific's free plan.

eCommerce 172

eCommerce Payments Payment Services Webinar 172