Optimizely

MAY 28, 2019

Providing instant customer service for your prospects has become commonplace in the ecommerce industry, especially with the rise of live chat and Chatbots. Robust return policy and product guarantees: The stronger your return policy and guarantee, the more you back your products — the more products you’ll sell.

Shipping Costs 264

Shipping Costs Shipping Recommendation Live Chat 264

Kissmetrics

FEBRUARY 8, 2021

However, the more complicated aspect of joining the YPP, and the area where YouTube will spend time auditing your channel is making sure there is compliance with YouTube’s policies and guidelines. This allows your members to pay a membership fee, and in return, they get access to special videos, live chats, emojis, badges, and other content.

Live Chat 316

Live Chat Channel Social Media Document 316

Retail TouchPoints

JULY 11, 2022

We suggest micro surveys, social media and review sites and live chat to gain the intelligence you need to compete for Gen Z’s loyalty. So what feedback collection methods should you be using if you want to gauge the Gen Z customer experience? Tip #3: Social media influencers have significant reach.

Customer Experience 306

Customer Experience Social Media Customer Live Chat 306

ESW

JANUARY 17, 2025

Customer Support Localised Support Channels : Offer customer service in different languages via live chat, email or phone. Extended Support Hours : Cover time zones of key international markets and offer multiple support channels, including phone, email and live chat.

Payment Services 78

Payment Services Shipping Costs Multi-channel Live Chat 78

Groove

AUGUST 19, 2024

Here, we’ll explore the key features of Gorgias AI, including its natural language processing capabilities, intent recognition and personalization, and its ability to help create a consistent brand voice across interaction platforms, including social media, email, and on-site live chat. What Makes the Gorgias AI Chatbot Different?

eCommerce 195

eCommerce Customer Social Media Live Chat 195

Retail TouchPoints

SEPTEMBER 24, 2021

Our associates are now being asked to do a lot of different things; they’re interacting with customers via live chat, they’re talking to customers and they’re fulfilling orders,” Paulsen explained. Quick but compelling content like this keeps employees on track without disrupting their workflows.

Live Chat 274

Live Chat Fulfillment Mobile Operations 274

Groove

JANUARY 23, 2019

On the eCommerce side of things, consider the following: Evaluate return policies. Incorporate phone and live chat customer service. For example, Zappos features a customer service menu at the very top of the page that directs you to Live Chat, FAQs, contact info and feedback forms. Personalize your website.

Customer Experience 170

Customer Experience Improvements Customer Live Chat 170

Kissmetrics

OCTOBER 4, 2021

Improve Your Return Policy. A good return policy is essential for e-commerce sales. When people are making a buying decision, a good return policy can tip the scales in your favor. Don’t just update your return policy, though. Make sure you use it to sell your products.

eCommerce 259

eCommerce Gifts eCommerce Marketing Social Media 259

BigCommerce

APRIL 18, 2017

10%: Didn’t believe the returns policy to be fair or satisfactory. I’d also often display a link back to the main cart / main store and a phone number or live chat prompt for questions. How to Write a Returns Policy That Sells. Here is that full list: 61%: Extra costs (shipping, taxes, fees) were too high.

Merchant Services 413

Merchant Services Payment Services Payments BigCommerce 413

Kissmetrics

JANUARY 17, 2018

Adhere to the rules of the network and publish the policies of the contest. A product page on YourSuper reminds would-be buyers of its shopper-friendly policies on a sticky header bar and in another prominent element beside the call to action. Offer live chat. Secure legal rights to re-use user-generated content.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

Kissmetrics

JANUARY 27, 2021

If you do find a site with high engagement, head back to Google and perform this basic search to locate their guest-blogging policies: You can also switch up the “guest post” part if nothing shows up. Try using live-chat systems instead of forms. That would be a huge waste of time. Problems are an “in the moment” situation.

Marketing 318

Marketing SEO Blog Live Chat 318

ESW

SEPTEMBER 1, 2023

Another reason for high return rates in consumer electronics is simply because return policies are so lenient. consumers believe a brand’s return policy is a direct reflection of how much they care about their customers. Here are some of the top retail return rates by reason: Defective/poor quality: 24.9% Bought the wrong item: 14.3%

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

RTP blog

APRIL 26, 2019

Live chat support is convenient for customers and easy to implement, and your email addresses should be easy to find, but some customers. Automate your returns policy. One of the biggest drawbacks of doing business online instead of in-store is the inability to just ask a member of staff. just prefer to talk instead.

Live Chat 150

Live Chat Payment Services Mobile Improvements 150

BigCommerce

APRIL 12, 2017

Use live chat software. I believe this can increase conversions, but I would suggest that if you choose to use live chat software that you are truly available during business hours to immediately respond to customers that request a chat. Have a great product return policy. Abandoned Cart Calculator.

eCommerce 419

eCommerce BigCommerce Shipping Costs Payment Services 419

GetElastic

OCTOBER 22, 2019

Live chat is one of those features that has successfully integrated itself in many ecommerce sites. Why live chat has become important to scale businesses? Real-time conversations like live chat simply mean instant customer service. Offline live chat services are also gaining traction.

Live Chat 114

Live Chat eCommerce Customer Retention Multi-channel 114

Ecommerce Platforms

NOVEMBER 9, 2018

Use Live Chat to help potential customers make faster decisions. Use Live Chat to help potential customers make faster decisions. If you want to benefit from that, there's no better way to do it than to get a “live chat” functionality installed on your site. Start blogging. The answer is 44%.

Shipping Costs 218

Shipping Costs Live Chat Shipping SEO 218

Retail TouchPoints

SEPTEMBER 23, 2021

Include all relevant health and safety information on this page, such as mask requirements for your customers and partners, vaccination policies and sanitation practices. The Ace Hardware franchise does a good job of letting shoppers know which items are available at a local store and which must be shipped.

SEO 264

SEO Gifts Shipping Costs Beauty and Health 264

GetElastic

FEBRUARY 20, 2019

Live chat support. By introducing live chat support on your ecommerce website, you’ll see customer satisfaction increase while enhancing your brand image and trust. You must make sure your customer representatives or live chat agents are proactive. They look for accurate and prompt responses.

eCommerce 156

eCommerce Live Chat Shipping Costs Payment Services 156

Kissmetrics

SEPTEMBER 21, 2020

So, make sure you read through your registrar’s transfer policy before making any final decisions. However, every domain registration includes: Free privacy protection Domain name security 24/7 live chat support Extensive knowledge base Full DNS access. Some registrars make this free and easy, while others charge for it.

Payment Services 364

Payment Services Recommendation Payments Management 364

Omnisend

JANUARY 6, 2021

Clear pricing : As well as including any price discounts that might apply, clearly state your shipping policies (e.g., Engage Online Store Visitors with Live Chat. But one aspect that you can offer, which customers really value and appreciate, is live assistance from a real human being.

eCommerce Marketing 179

eCommerce Marketing eCommerce Marketing Live Chat 179

Ecommerce Platforms

OCTOBER 28, 2021

Outside of product pages, your customers may want to learn more about your business, seek out ways to contact customer support, or even read information about your shipping policy. Add a link to your Privacy policy. Add links to return and exchange policies. A Live Chat area. Add a link to your Career page.

Payment Services 245

Payment Services Merchant Services Payments eCommerce 245

Ecommerce Platforms

JANUARY 2, 2023

Tidio Chat. Tidio is another live chat and AI chatbot combo built to wow. With its drag-and-drop visual editor, you can create basic chat flows in just five minutes. On top of that, Tidio also integrates with other messaging systems, including Instagram and Facebook, to localize chats into just one inbox.

Shopify 118

Shopify Live Chat Shipping Costs Download 118

Retail TouchPoints

DECEMBER 30, 2020

You enjoy advertising on Facebook, and there is an option to purchase the item via the app, but the customer has questions about the size, or color, or return policy, none of which are listed on the app. The point is, human connection, a messaging app, live chat, email, even a simple phone call have continued to increase in popularity.

Customer 191

Customer Social Media Live Chat Customer Experience 191

SellBrite

DECEMBER 20, 2017

Major marketplaces, like Amazon and eBay, come with restrictive seller policies. The most comprehensive, helpful type of support is a live-chat feature that works 24/7. While the upfront cost of offering free shipping may hurt at first, many merchants see a greater return with increased purchases after offering the policy.

Merchant Services 163

Merchant Services Shipping Costs Social Media Payment Services 163

Omnisend

JULY 21, 2021

We’re talking features like free shipping thresholds, curbside pickup, extended and hassle-free return policies, live chat or 24/7 customer support, and gift wrapping. Post-purchase, instill greater trust and reduce support inquiries by communicating shipping, fulfillment and returns policy information. #4:

Marketing 215

Marketing Shipping Costs Shipping Gifts 215

Omnisend

APRIL 20, 2021

7) Poor Returns Policy. Having a transparent and easy returns policy can help your customers trust your store. 5) Live Chat. Offering a live chat feature on your website is one of the most effective shopping cart abandonment solutions you can implement. 6) Social Proof.

Payments 132

Payments Shopping Carts Shipping Costs Merchant Services 132

SellBrite

MAY 10, 2019

Here are some of the roles and responsibilities to consider assigning to people as your team continues to grow and evolve through the end of the year and beyond: Live Chat Agent – A strong writer and communicator who can field messages and questions from visitors and customers through live chat on your website.

Social Media 147

Social Media Live Chat Shipping Costs Shopify 147

Kissmetrics

JANUARY 15, 2021

Additional features include customer support via live chat, phone, or email, and a free professional voice over actor to ensure smooth and confident delivery of your brand message. It also offers to check your contact list against the National Do-Not-Call (DNC) Registry , keeping you compliant with policies and laws.

Live Chat 270

Live Chat Automotive Marketing Customer 270

Ecommerce Platforms

JUNE 4, 2019

For instance, with each of HubSpot's pricing plans, you can add: Additional users: The price of more users depends on the policy you're on. Chat with customers in real-time using live-chat features. To make your purchasing experience even more customized, you can build onto your HubSpot price with added extras.

Live Chat 139

Live Chat Social Media SEO Marketing 139

Ecommerce Platforms

FEBRUARY 17, 2021

You also don't get access to live chat support or exclusive products. Additionally, you unlock live chat support, exclusive products, and access to the expert onboarding webinar. MerchMixer Review: What's MerchMixer’s Return Policy? This means you’ll have to refer to the relevant returns policy for each product.

Shopify 118

Shopify Shipping Costs Live Chat Shipping 118

BigCommerce

JUNE 6, 2017

Live Chat and Help Desk Logs. I’ve covered Free-Return Policy impacts ecommerce PPC campaigns in a separate article. How do you find out what your customers want? I’ve covered customer research in detail in my article about Facebook Ads. I recommend starting with four methods and tools: Method #1. Customer Review Sites.

BigCommerce 419

BigCommerce Channel Shopping Carts Marketing 419

Kissmetrics

OCTOBER 5, 2020

For example, an internal goal would be improved customer service ratings from customers who contact you via phone, live chat, or email. Create a governance policy: You’ll want to determine the specific people who will work with your consultant to implement the changes they recommend.

Management 280

Management Improvements Live Chat Reference 280

Ecommerce Platforms

AUGUST 29, 2022

The “Premium” plan is $49 per month for unlimited customers, referrals, dashboards and data reports, live chat support and automated fraud protection. Starter : $19 per month for all the features of Basic, plus 24/7 live chat support and up to 150 orders. Pricing: Smile.io

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

GetElastic

MAY 14, 2020

According to LivePerson’s analysis of over 20 years of live chat logs, 70% of ecommerce chat inquiries can easily be handled by automation. While typical live chat is offline after business hours, chatbots are available 24/7 and reply instantly, unlike human agents who may throttle several chat threads at a time.

Payment Services 138

Payment Services eCommerce X-cart Payments 138

Ecommerce Platforms

DECEMBER 14, 2022

When setting pricing rules, you can also define other details, such as your: Shipping policies. AutoDS provides 24/7 customer support via live chat. Users benefit from round-the-clock live-chat customer support. AutoDS automatically calculates a break-even cost which you can round up to include your profit margin.

Shipping Costs 197

Shipping Costs Merchant Services Fulfillment Shopify 197

Ecommerce Platforms

MARCH 15, 2021

You’ll also receive one-click installation plugins as well as live chat and email support. You can contact their customer service team via email or live chat with all their pricing plans. Live-chat support is available on all Metrilo's pricing plans. Marketing performance reporting. Revenue breakdowns.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

Ecommerce Platforms

JANUARY 22, 2018

Collaboration With Live Streams and Great Communication Tools. Wrike has quick real-time communication tools like live chats, tagging, and an option to chat with people outside of your company. You can work on proofing and approvals, and check the live stream to see exactly what everyone is working on.

Management 127

Management Payment Services Live Chat Webinar 127