Ecommerce Platforms
JANUARY 27, 2023
The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?
Retail TouchPoints
MAY 27, 2024
Our research found that 63% of online shoppers favor live chat with a human being for online customer service, and 37% of those using it are likely to place an order. Automated live chat (bot) was also very interesting, seeing 52% usage. Nearly two-thirds (64%) appreciated a straightforward, easy return policy.
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Groove
AUGUST 19, 2024
Here, we’ll explore the key features of Gorgias AI, including its natural language processing capabilities, intent recognition and personalization, and its ability to help create a consistent brand voice across interaction platforms, including social media, email, and on-site live chat. What Makes the Gorgias AI Chatbot Different?
ESW
SEPTEMBER 1, 2023
Another reason for high return rates in consumer electronics is simply because return policies are so lenient. consumers believe a brand’s return policy is a direct reflection of how much they care about their customers. Here are some of the top retail return rates by reason: Defective/poor quality: 24.9% Bought the wrong item: 14.3%
Ecommerce Platforms
JANUARY 2, 2023
Tidio Chat. Tidio is another live chat and AI chatbot combo built to wow. With its drag-and-drop visual editor, you can create basic chat flows in just five minutes. On top of that, Tidio also integrates with other messaging systems, including Instagram and Facebook, to localize chats into just one inbox.
Kissmetrics
NOVEMBER 17, 2021
You’re in violation of Facebook’s advertising policies. You’ll have to go through their policies and troubleshoot your ad account to find out why. Facebook’s advertising policies serve as guidelines on the types of ad content allowed. When you place an ad order, your ad is reviewed against the policies.
BigCommerce
SEPTEMBER 28, 2017
Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. Even if you add live chat to the mix, customers require your attention through other means that can segregate your customer service operations as a whole.
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