Inflow Insights

SEPTEMBER 16, 2019

You know that live chat is helpful for the customer experience on your eCommerce site…but does your live chat increase conversions ? We’ve noticed that many eCommerce companies are hopeful that the resources they put into live chat are helping to increase sales. Does live chat increase eCommerce conversions?

Live Chat 69

Live Chat eCommerce Mobile Conversion Optimization 69

Optimizely

MAY 28, 2019

A recent study from Wyzowl revealed that 33 percent of people prefer to learn about products by watching a video. Leverage user-generated content such as product reviews, endorsements, social media buzz, and celebrity recommendations on your product detail pages. Managerial elements.

Shipping Costs 264

Shipping Costs Shipping Recommendation Live Chat 264

BigCommerce

APRIL 18, 2017

Generally, I’d recommend swapping the header for important links (such as delivery information, which should open within a lightbox / modal) and trust signals (such as secure payment gateway, merchant reviews etc, etc). I’d also often display a link back to the main cart / main store and a phone number or live chat prompt for questions.

Merchant Services 413

Merchant Services Payment Services Payments BigCommerce 413

Ecommerce Platforms

NOVEMBER 9, 2018

Use Live Chat to help potential customers make faster decisions. Luckily, the platform that we always recommend every new ecommerce store owner to use – Shopify – is as mobile optimized as it gets, so you don't need to worry about this aspect at all. If you want to know more about site navigation, check this study.

Shipping Costs 218

Shipping Costs Live Chat Shipping SEO 218

Kissmetrics

JANUARY 17, 2018

A post on the SEMRush blog wisely recommends focusing on cross-selling your products to increase sales. Enter the vast array of interactive content tools such as assessments, configurators, chatbots and recommendation engines. Offer live chat. NaturallyCurly invited customers and fans to its “No sugar challenge.”

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

GetElastic

FEBRUARY 20, 2019

Live chat support. By introducing live chat support on your ecommerce website, you’ll see customer satisfaction increase while enhancing your brand image and trust. You must make sure your customer representatives or live chat agents are proactive. They look for accurate and prompt responses.

eCommerce 156

eCommerce Live Chat Shipping Costs Payment Services 156

Kissmetrics

JANUARY 27, 2021

That’s why I still recommend blogging. The case studies are endless for a good reason: Guest blogging works. Start by implementing a live-chat system on your site ASAP: It’s free, easy to set up, and will help you respond to leads instantly, rather than sending boring emails 72 hours later. Blogging works.

Marketing 318

Marketing SEO Blog Live Chat 318

Omnisend

JANUARY 6, 2021

With consumers clearly responding to cart abandonment efforts, we recommend a multi-touch omnichannel workflow to recapture abandoned cart sales. Include product recommendations for similar items, too, just in case it wasn’t quite the product they were looking for. Engage Online Store Visitors with Live Chat.

eCommerce Marketing 179

eCommerce Marketing eCommerce Marketing Live Chat 179

BigCommerce

JUNE 6, 2017

InSkin Media studied U.S. According to an Infolinks study, 86% of U.S. I recommend starting with four methods and tools: Method #1. Live Chat and Help Desk Logs. 69% of shopping carts are abandoned (based on 37 different studies). Limiting your opportunity to buyers who have a long conversion path.

BigCommerce 419

BigCommerce Channel Shopping Carts Marketing 419

Ecommerce Platforms

AUGUST 7, 2017

We're keen on recommending Instapage because of its beautiful templates, collaboration tools and heatmapping. Instapage offers industry-leading customer support with live chat and email channels that consistently receive high ratings from online user reviews. So the big question is which landing page software should you choose.

Live Chat 123

Live Chat eCommerce Webinar Recommendation 123

BigCommerce

AUGUST 3, 2017

One of the major reasons cited in multiple studies done on ecommerce shopping behavior and cart abandonment has been “not providing free shipping.”. For starters, use active methods such as live chat to engage with your visitors. Recommended Reads. Check it out. I won’t pay for shipping. You can, however, do more.

eCommerce 836

eCommerce Shipping Costs BigCommerce Payments 836

RTP blog

APRIL 26, 2019

Live chat support is convenient for customers and easy to implement, and your email addresses should be easy to find, but some customers. If your customers can get excellent advice and product recommendations from your staff in-store, why don’t they also get this online? just prefer to talk instead.

Live Chat 150

Live Chat Payment Services Mobile Improvements 150

Kissmetrics

OCTOBER 5, 2020

For example, an internal goal would be improved customer service ratings from customers who contact you via phone, live chat, or email. Create a governance policy: You’ll want to determine the specific people who will work with your consultant to implement the changes they recommend. A Proven Track Record.

Management 280

Management Improvements Live Chat Reference 280

Ecommerce Platforms

JUNE 13, 2017

The machine-based learning recommendations are far more advanced than regular product recommendations, and the banners and cart promotions ensure that merchants can offer customers interesting deals throughout the course of the year. They also have some case studies based on real customers. Merchandising and Marketing Tools.

eCommerce Platforms 159

eCommerce Platforms eCommerce Merchant Services Multi-channel 159

Inflow Insights

OCTOBER 14, 2021

Before anything else, we recommend scaling content production to target all of your important customer segments. Google recommends running at least three ads at any time, per ad group. Publish unique case studies. Integrate live chat. Publish unique case studies for customer segments. Use ad extensions.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

GetElastic

SEPTEMBER 2, 2021

I will explore some of these areas and provide some recommendations for how to get the account team, marketing team and eCommerce team aligned. With the pandemic hitting in 2020, it is not clear if this prediction came true, but eMarketer published a study last year that predicts double digit YoY growth of B2B eCommerce through 2024.

B2B 141

B2B Management eCommerce B2C 141

Kibo

FEBRUARY 19, 2021

Consumers continue to trust recommendations from friends and family over company content by a wide margin. Specific metrics include: Time on site Watch time for videos Visit frequency Duration of live chat sessions. This could be in the form of “liking” a post, saving an item to a wish list, or starting a live chat session.

Customer 118

Customer Social Media Live Chat Merchant Services 118

Ecommerce Platforms

JUNE 16, 2023

Klaviyo can help you to make personalized product recommendations, test various types of campaign against each other, and segment your lists more effectively too. Kiwi improves the shopping experience provided by clothing stores by adding customizable sizing charts, fit recommenders, and much more to your store.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

Ecommerce Platforms

OCTOBER 28, 2021

After that, you can get more creative with collections that recommend specific items, showcase promotions, or guide people in combining multiple products for certain purposes. If this is the case with your ecommerce platform, we recommend going into each Collection page to customize its elements; sometimes that requires custom coding.

Payment Services 245

Payment Services Merchant Services Payments eCommerce 245

Omnisend

APRIL 20, 2021

Check out this case study to see how they did it. For subsequent emails, including recommendations for similar products might improve chances of conversion. 5) Live Chat. Offering a live chat feature on your website is one of the most effective shopping cart abandonment solutions you can implement.

Payments 132

Payments Shopping Carts Shipping Costs Merchant Services 132

Omnisend

MARCH 29, 2021

What’s more, according to another study by Adobe, 49% said they had greater brand loyalty when they interacted with personalized content. Track what interested them in the past so you can recommend products that make the most sense. Chatbots: 46% of customers prefer live chat to email or phone for support.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Inflow Insights

APRIL 3, 2020

Note: Want our personalized help and recommendations to get more B2B customers online? We recommend scaling content production to target all of your important customer segments. You can learn how to do a content audit in the case studies and strategy guides below: Content Pruning Case Study #1. Get in touch.

B2B 78

B2B eCommerce Marketing eCommerce Marketing 78

Smile.io

MARCH 11, 2021

Recommended for you. Greeting those customers with recommended products , based on their last purchase and browsing history, is going to earn you huge loyalty points. Greeting those customers with recommended products , based on their last purchase and browsing history, is going to earn you huge loyalty points.

Improvements 88

Improvements Live Chat Social Media eCommerce 88

Ecommerce Platforms

MAY 25, 2020

Maybe you saw a case study or YouTube video about how some guy from X country sold Y product to make Z figures in one month. Also, as a newer form of fulfillment, the internet is filled with scams and fake case studies to get hopes up about making lots of money. How was it done? Dropshipping, of course! The marketing costs are higher.

Shipping Costs 181

Shipping Costs Payment Services Shipping Fulfillment 181

FastSpring

MARCH 9, 2022

Sell more with live chat. An effective live chat strategy can increase SaaS conversions 45% or more. They studied the ratio between the lifetime value (LTV) of a customer and the customer acquisition cost (CAC). For instance, Kyle Poyar recommends not gating features that drive engagement and collaboration. “It

Payments 148

Payments Subscription Payment Services Live Chat 148

Ecommerce Platforms

FEBRUARY 7, 2019

According to an Alexa study, Magento is used on 20% of all ecommerce sites online. Here's my recommendation: If you run a rapidly growing business with excellent cash flow, think about switching to Magento. It's an open source solution, meaning you typically don't get anything in terms of live chat, phone, or email support.

Magento 32

Magento Shipping Costs eCommerce Payment Services 32

Ecommerce Platforms

APRIL 20, 2021

There are many SMS services available, but we would recommend finding a service that already integrates with your marketing system. You can manage your email marketing, SEO, live chat and SMS text messages within one platform. The idea then is to send texts with a call to action (CTA) to drive the users to your store.

Marketing 211

Marketing Mobile Live Chat eCommerce 211

ESW

OCTOBER 5, 2020

An updated 2016 study by the Baymard Institute found 18% of consumers abandon their cart because they don’t trust the site with their payment information. Brenda Barron at Proteus Themes recommends displaying a customer service phone number on your checkout pages. Failing to do so can increase your cart abandonment rate.

Payment Services 78

Payment Services Customer Live Chat Shipping Costs 78

eCommerce Training Academy

NOVEMBER 23, 2019

In this post, I’m not going to bore you with statistics or studies trying to convince you why Black Friday is important. Here’s what I usually recommend: What to Promote During Early Black Friday. Provide live chat for quick answers to customers especially on product pages. It is important.

eCommerce 105

eCommerce Marketing X-cart Social Media 105

ecomdash

FEBRUARY 25, 2019

Recent studies show that more than 50% of site visitors use the internal site search feature. A recent study by G2Crowd shows 95% of customers read reviews before they buy products online. Live Chat (Olark). Olark’s live chat app is a great option for Shopify sellers. Site Search (Algolia).

Shopify 60

Shopify Shipping Costs Live Chat SEO 60

Ecommerce Platforms

SEPTEMBER 13, 2017

However, it really depends on your company, so I recommend contacting each service to see which platforms gets you the best bang for your buck. They also offer case studies, guides, webinars and various other documents for learning about companies that have found success with Trust Pilot. Does Any Customer Review Platform Stand Out?

Document 120

Document White Paper Social Media 3dcart 120

GetElastic

MAY 22, 2019

Live chat or click-to-call features can connect customers to the right rep or agent, and relevant chat logs can be pushed to the right territory manager through integrated CRM. Customers can also create and manage geo-based lists and carts for which location automatically becomes the shipping address.

B2B 146

B2B Mobile eCommerce Shipping Costs 146

GetElastic

APRIL 16, 2020

Live chat or click-to-call features can connect customers to the right rep or agent, and relevant chat logs can be pushed to the right territory manager through integrated CRM. Customers can also create and manage geo-based lists and carts for which location automatically becomes the shipping address.

B2B 135

B2B Mobile eCommerce Shipping Costs 135

Ecommerce Platforms

APRIL 17, 2019

OptiMonk’s conversion tools also come with features that are specific for e-commerce such as the ability to target based on cart content as well as recommending relevant products to encourage cross-selling. They have a dedicated phone support line, live chat as well as a detailed knowledge base to help you learn the ropes.

eCommerce 123

eCommerce eCommerce Platforms Live Chat Subscription 123

SellBrite

SEPTEMBER 22, 2018

A study published last year found that over half of all product searches today begin on Amazon.com. It is highly recommended that you diversify your procurement from different suppliers and eventually pick one who is most reliable. A live sales assistant offers the reassurance that the customer needs to convert.

eCommerce 125

eCommerce Payments Shipping Costs Live Chat 125

GetElastic

APRIL 16, 2020

Live chat or click-to-call features can connect customers to the right rep or agent, and relevant chat logs can be pushed to the right territory manager through integrated CRM. Customers can also create and manage geo-based lists and carts for which location automatically becomes the shipping address.

B2B 130

B2B Mobile eCommerce Shipping Costs 130

Ecommerce Platforms

OCTOBER 11, 2021

Study up on inexpensive lighting enhancements, and get a smartphone tripod. It's technically possible to accept subscriptions without a website, but it's not recommended when selling videos. It allows you to offer live chat support for customers. You'll need a camera, microphone, good lighting, and editing software.

Payment Services 210

Payment Services Payments Subscription Beauty and Health 210