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Wholesale B2B eCommerce: Platforms, Trends & Tools You Need

Groove

This blog post explores the nuances of wholesale eCommerce, explaining the most important challenges, opportunities, and strategies for success. This shift from manual processes to digital channels enables real-time order processing, inventory management, and personalized pricing.

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eCommerce Live Chat: Benefits For Brands & Consumers

Groove

Convenient for both businesses and consumers, eCommerce live chat addresses customer pain points instantly, allows for cross-selling and up-selling opportunities with personalized product recommendations and decreases shopping cart abandonment by answering customer inquiries promptly. Track Feedback And Report On Metrics.

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33 Ecommerce Strategies for Growth from 12 $1M+ Brands [18 Must Have Tools Included]

BigCommerce

Below are 33 of the ecommerce strategies –– which are really just stories –– that have inspired me, from 12 of some of my favorite brands (innovating their way to crazy success). Video is a major part of his ecommerce strategy. Ecommerce Strategies from BombTech Golf. Ecommerce Strategies from Spearmint LOVE.

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

Loyalty Beyond the Price Tag In our hyper-connected world with increasing distractions, retailers and brands struggle with high acquisition costs. Leveraging rewards or discounts has been a solid retention strategy and a top priority for many. To thrive, communication and engagement tailored to each customer is critical.

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Shopping Cart Abandonment: 7 Tips to Capture Revenue

Groove

Shopping cart abandonment is often influenced by competitive pricing, uncertainty about store credibility and general forgetfulness. To combat these issues, we're outlining clear strategies to help nurture potential buyers and encourage them to convert. Experiment With Live Chat & Chat Bots. Free Shipping.

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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

This velocity as well as the dire consequences of great or poor customer experience requests means ecommerce businesses need to go above and beyond traditional means such as email, phone, or even your typical live chat software. What is Multi-Channel Ecommerce Customer Service? Are you texting with your customer yet? You should be.

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Return Policy: What is it and How to Write it

lateshipment

For instance, if a customer wants to make an expensive online purchase, a return policy that explicitly states, “Hassle-free returns within 30 days, no questions asked,” eases their concerns about spending a large sum of money on something they haven’t seen in person. Shipping costs: Who pays for return shipping?