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Wholesale B2B eCommerce: Platforms, Trends & Tools You Need

Groove

This shift from manual processes to digital channels enables real-time order processing, inventory management, and personalized pricing. BigCommerce supports advanced integrations for inventory and pricing. Live Chat Support : By implementing a live chat system, you can bridge the gap between self-service and customer support.

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. Loyalty Beyond the Price Tag In our hyper-connected world with increasing distractions, retailers and brands struggle with high acquisition costs.

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The Key to Wielding Big Data in Ecommerce to Build Personalized Experiences and Improve Retention

BigCommerce

Everyone has a circle of competence created through study and experience. According to a study by BARC , some benefits of using big data include: Making better strategic decisions (69%). Cost reductions (47%). It costs 5x less to retain customers than acquire new ones and loyal customers spend up to 67% more than new customers.

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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

According to an internal study conducted by Reamaze , ecommerce businesses on average accrue more than 3x the conversational volume compared to a software business per month. Even if you add live chat to the mix, customers require your attention through other means that can segregate your customer service operations as a whole.

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15 Ecommerce Trust Drivers You Can Setup Right Now to Make People Buy

BigCommerce

You might have offers that run all year round or maybe you have a few offers that are permanent such as “free shipping.” Notice how Don Wood’s Ford Racing Parts does it: You can’t miss the Free shipping offer with a banner of that size. I won’t pay for shipping. The solution is simple: provide free shipping.

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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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Creating a Conversion-Centered Product Detail Page

Optimizely

On the second, the photos are grainy, the shipping details are vague, and the product specifications are nowhere to be found. A recent study from Wyzowl revealed that 33 percent of people prefer to learn about products by watching a video. Also, be clear about how much shipping will cost. Excellent product reviews.