BigCommerce

SEPTEMBER 6, 2018

After looking at data from 100 medium sized online commerce businesses that use Re:amaze to help customers via email, social media, and live chat in 2017, we found that on average, there was over a 75% increase in average daily customer service volume between the months of October – December compared to the months of January – September.

Payment Services 288

Payment Services Merchant Services Customer Live Chat 288

Ecommerce Platforms

MARCH 8, 2023

Live chat software has quickly become an essential tool for ecommerce businesses. To deliver an exceptional live chat experience, businesses must invest in the right tools. Simply adding a chat widget to your website isn't enough. What Exactly is Ecommerce Live Chat?

Live Chat 104

Live Chat eCommerce Shipping Costs Shopify 104

Ecommerce Platforms

NOVEMBER 16, 2020

Our pick: Wix is one of the most popular premium website building tools on the market today. If you’re looking for an all-in-one website building tool that can enhance any ecommerce business or online brand , then Wix has everything you need. 24/7 live chat + phone. 24/7 live chat. 24/7 live chat.

3dcart 272

3dcart Volusion eCommerce Platforms BigCommerce 272

Ecommerce Platforms

MARCH 4, 2023

Live chat software has quickly become an essential tool for ecommerce businesses. To deliver an exceptional live chat experience, businesses must invest in the right tools. Simply adding a chat widget to your website isn't enough. What Exactly is Ecommerce Live Chat?

Live Chat 104

Live Chat eCommerce Shipping Costs Shopify 104

Ecommerce Platforms

JANUARY 27, 2023

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

Ecommerce Platforms

MARCH 28, 2022

Cue, live chat software. Of course, to offer decent chat functionality on your site, you'll need to use the right software. Tidio is a chat solution offering powerful live chat and chatbot tools. Overall, the tool is intuitive and beginner-friendly, requiring no former technical knowledge.

Live Chat 211

Live Chat Shipping Costs Article Operations 211

BigCommerce

FEBRUARY 1, 2018

From there, check out different social media channels, organizations and online communities. Where are their social media icons positioned? How long does it take them to respond to email, live chat and contact form submissions? Review social media. How prominent is it? Do they have a blog?

Shipping Costs 355

Shipping Costs Social Media Shipping Information 355

Retail TouchPoints

AUGUST 30, 2023

The Index reveals that 33% offer help via SMS, 63% send cart abandonment reminders and 64% offer customer service assistance during checkout, including live chat, phone, email and click-to-call, which can convert an ordinary experience into a pleasant and helpful one that a customer will remember.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

AUGUST 15, 2023

While it’s always helpful to arm associates and live chat agents with communication guides and tools that will help them deescalate issues and solve problems, automated tools are becoming more common. What modes of communication are available if and when your customers are looking for insight?

Live Chat 241

Live Chat Merchant Services Recommendation Customer Experience 241

Kissmetrics

DECEMBER 16, 2020

Demio – Best for Live Events Livestorm – Best for Ease of Use & Automation EasyWebinar – Best for Beginners & Social Media WebinarNinja – Best for Training or Coaching WebinarJam – Best for Large Businesses. If you want to hold a live event or detailed product demo, you can do that.

Webinar 340

Webinar Live Chat Events Download 340

Ecommerce Platforms

MAY 18, 2021

Schedule social media posts. You can convert videos to any format to compliment your social media and website content. Alternatively, Movavi, at $129.95, is currently running a special offer on their unlimited bundle, which includes commercial licenses for businesses and extra editing tools. Reach out to new leads.

Social Media 210

Social Media Live Chat SEO Management 210

Groove

JUNE 9, 2020

Types of content used widely in inbound marketing include blogs, videos, newsletters, SEO, social media and more. Listen to customers on social media. Offer a live chat option on your site that connects visitors to a live customer support agent who can answer all types of questions. Create Content.

Marketing 207

Marketing Social Media Live Chat SEO 207

Kissmetrics

NOVEMBER 30, 2020

Hubspot’s Service Hub —Best for Free Software and Deals Zendesk —Best for a Complete Support Suite Groove —Best for Small Businesses and Startups TeamSupport —Best for B2B Support LiveAgent —Best for Live Chat Service Salesforce Service Cloud —Best for Remote and On-Site Support Freshdesk —Best for a Streamlined System.

Live Chat 239

Live Chat Customer B2B Management 239

BigCommerce

MAY 1, 2018

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. For businesses using SaaS technologies or data analytics tools, these kinds of insights are often easy to uncover. Integration apps and tools like Reamaze can help you do this in a matter of minutes. “I’ve

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Kissmetrics

OCTOBER 9, 2020

From two agents wasting time on the same request to customers or employees sitting around for hours waiting on an answer, things can get really hectic without the right tools and software. Furthermore, different tools include varying features depending on your use cases. Unorganized support teams are a nightmare for everyone involved.

Multi-channel 263

Multi-channel Live Chat Social Media Mobile 263

Kissmetrics

JANUARY 15, 2021

In this extensive guide, I review five of the top contact management tools on the market and walk you through the best features as well as their price points. Many contact management tools on the market offer lots of the same features, with a few differentiators. Well, you’ve landed exactly where you need to be. Let’s get started.

Management 294

Management Live Chat Social Media Mobile 294

Kissmetrics

NOVEMBER 25, 2020

Think about those mundane tasks you have to do over and over again, including data entry, customer emails, social media, and more. For instance, maybe you need a better CRM tool to help you improve customer communication before and after a sale. What E-Commerce Automation Tools Should I Use for My Business?

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

Kissmetrics

MARCH 22, 2021

With over 1 billion monthly active users , Instagram is one of the liveliest social media platforms in the world. By making social media marketing more personal again, which is where Instagram’s “Live Room” feature comes in. What Are Instagram Live Rooms? The problem? Conclusion.

Social Media 278

Social Media Live Chat Information Marketing 278

Retail TouchPoints

AUGUST 5, 2024

First, brands can deploy a live chat window to their ecommerce store, where customers can ask questions in real time with a salesperson. These touch points could be on an ecommerce site, through social media or via messaging apps like WhatsApp or Facebook Messenger.

Live Chat 278

Live Chat eCommerce Customer Experience Recommendation 278

Retail TouchPoints

AUGUST 9, 2021

AR room planners, robust review and recommendation engines, detailed product listings, live chat — name a phygital enhancement and they’ve got it. The Syte AI-powered suite of tools also offer a new level of personalization and discovery opportunities for Coleman customers. “We The Problem with Regular Search — Words. “It’s

Recommendation 317

Recommendation Live Chat Improvements Social Media 317

Retail TouchPoints

MAY 28, 2021

For example, on ticketing systems, you can see past user behavior to see what they are having problems with, giving reps the knowledge they need to address a complaint or problem adequately: If you’re just starting a new business and the area of support isn’t your expertise, simply assign the ticket to the correct rep in your SaaS help desk tool.

Payment Services 179

Payment Services Games Live Chat Customer 179

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Look at your customer support stack and verify whether these tools can be fully integrated.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Ecommerce Platforms

OCTOBER 12, 2022

Very limited App Store Limited payment processing options More of a “this is what you get” setup (the features are plentiful, but you’re restricted when it comes to scaling) Only live chat and email support Not a platform that focuses primarily on ecommerce One of the plans has transaction fees. Squarespace Cons. Squarespace Design.

BigCommerce 209

BigCommerce Payment Services Merchant Services Shipping Costs 209

Kissmetrics

AUGUST 23, 2017

You probably saw this coming from a mile away, but being available on social media often is a huge plus. People spend a lot of time on social media, and you can take advantage of that by also spending a lot of time on various networks. Social media is most likely where your target audience hangs out.

Customer 228

Customer Live Chat Social Media Marketing 228

Kissmetrics

OCTOBER 1, 2021

For example, the personal trainer might also want to know how many people share their content on social media, or sign up for their newsletter while on their website: Knowing the answers to these questions offers additional insight into how well the content is performing—rather than tracking submission form sign-ups alone.

Events 275

Events Social Media Live Chat Other 275

Retail TouchPoints

MAY 24, 2021

Store associates use the StyleConnect platform to connect with customers via email, social media and SMS. Many have embraced the social media service this tool allows, which is driving great content and awareness online.”. Multiple Vehicles for Associate-Customer Communication.

Social Media 249

Social Media Mobile Live Chat Recommendation 249

Kissmetrics

FEBRUARY 8, 2021

Whether it’s your landing page, PPC, or social media, you’ll want to track the success of your efforts. Understanding how often you miss calls can give insight into staffing issues so you can adjust your staff or consider other options like educational resources on your website or a live chat feature. First-Time Caller.

PPC 260

PPC Live Chat Social Media Information 260

Kissmetrics

JANUARY 17, 2018

Offer eBooks and other lead magnets such as checklists, mini-courses, templates, tools, and more to motivate visitors to give you their email addresses. Promoting giveaways on your website and via social media puts your brand in front of new eyes and grows your email list. Use a moderation tool. Think value. Image Source.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

Retail TouchPoints

NOVEMBER 5, 2020

To avoid this, an intuitive search and navigation experience is crucial to the purchasing journey, and can be achieved with the appropriate tools. Live chat, for example, can be strategically utilized to answer a shopper’s questions in real time, capitalizing on their purchase intent. Be savvy around sales and promotions.

Retail 272

Retail Live Chat Recommendation Social Media 272

Groove

MARCH 5, 2024

Whether you’re an eCommerce retailer, brick-and-mortar store, or service-based business, choosing the best email marketing tool is essential for promoting your company and growing your audience. Let's dive in with a comprehensive overview of both tools. If you have an eCommerce store, Klaviyo is the tool best suited for your needs.

Live Chat 209

Live Chat eCommerce Platforms WooCommerce Shopify 209

Groove

APRIL 9, 2019

If you're unsure where to begin, we wrote a related blog about eCommerce SEO tools that covers this topic in more detail. When optimizing your site for mobile, look at factors like live chat, detailed product descriptions, and customer reviews to keep visitors engaged. Next, analyze your competition.

SEO 284

SEO Blog Mobile Live Chat 284

Groove

APRIL 11, 2022

Invest in a Site Search Tool. Using an eCommerce site search tool can be really advantageous. We recommend investing in a tool that lets you fine tune merchandising rules and offer personalized product recommendations based on each shopper’s behavior. Use a Customer Support & Live Chat Tool.

Merchant Services 195

Merchant Services eCommerce Live Chat BigCommerce 195

Retail TouchPoints

DECEMBER 30, 2020

Engagement happens at your brick-and-mortar locations, over the phone and apps, and let us tell you about social media. And remember, the power of social media and the ability to spread feelings about a customer engagement experience, or lack of one, holds power in one simple thumb-down emoji.

Customer 191

Customer Social Media Live Chat Customer Experience 191

Ecommerce Platforms

JANUARY 11, 2023

Webinar platforms make it quick and simple to deploy your content to the web, with tools for screen capture, recording, and even online forms. However, choosing the right webinar tool can be easier said than done for any business. With so many different options on the market, it’s easy to be overwhelmed by the sheer volume of choice.

Webinar 197

Webinar Live Chat Multi-channel Events 197

Ecommerce Platforms

JANUARY 11, 2023

Webinar platforms make it quick and simple to deploy your content to the web, with tools for screen capture, recording, and even online forms. However, choosing the right webinar tool can be easier said than done for any business. With so many different options on the market, it’s easy to be overwhelmed by the sheer volume of choice.

Webinar 196

Webinar Live Chat Multi-channel Events 196

Ecommerce Platforms

AUGUST 29, 2022

With a loyalty tool built into your Shopify website, you can attract customers by offering them bonuses every time they buy from you. The technology comes with a fantastic app market, brimming with tools to add to your store. This tool focuses heavily on referrals, rewarding customers every time they bring a new buyer to your store.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. A survey conducted by Kayoko found that while consumers love real-time support, they hate the typical live chat experience.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225