BigCommerce

JULY 25, 2017

Below are 33 of the ecommerce strategies –– which are really just stories –– that have inspired me, from 12 of some of my favorite brands (innovating their way to crazy success). Video is a major part of his ecommerce strategy. Ecommerce Strategies from BombTech Golf. Ecommerce Strategies from Spearmint LOVE.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

BigCommerce

SEPTEMBER 28, 2017

This velocity as well as the dire consequences of great or poor customer experience requests means ecommerce businesses need to go above and beyond traditional means such as email, phone, or even your typical live chat software. The SMS + Live Chat + CRM Success Strategy. Are you texting with your customer yet?

Channel 402

Channel Live Chat Multi-channel Customer 402

Ecommerce Platforms

JANUARY 27, 2023

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

Retail TouchPoints

DECEMBER 14, 2020

Using multiple touch points and technologies — from email and live chat to social media forums, phone support and more — will improve your relationships with customers. Many companies are just now building their omnichannel strategies from scratch and taking a very holistic approach. Take a Down-to-Earth Approach.

Omnichannel 264

Omnichannel Channel Live Chat Improvements 264

Groove

JULY 2, 2019

To combat these issues, we're outlining clear strategies to help nurture potential buyers and encourage them to convert. Experiment With Live Chat & Chat Bots. Incorporating clear incentives in your eCommerce strategy can offer numerous benefits for your business. Shopping Cart Abandonment Tips.

Shopping Carts 244

Shopping Carts Payments Live Chat Shipping Costs 244

Ecommerce Platforms

MARCH 28, 2022

Cue, live chat software. Of course, to offer decent chat functionality on your site, you'll need to use the right software. Tidio is a chat solution offering powerful live chat and chatbot tools. Tidio comprises two significant features: Live chat to provide customer support. Tidio’s Live Chat.

Live Chat 211

Live Chat Shipping Costs Article Operations 211

Retail TouchPoints

MAY 27, 2024

Our research found that 63% of online shoppers favor live chat with a human being for online customer service, and 37% of those using it are likely to place an order. Automated live chat (bot) was also very interesting, seeing 52% usage. A substantial 31% of online shoppers interacted in-store with customer service.

Customer 285

Customer Live Chat Social Media eCommerce 285

Ecommerce Platforms

NOVEMBER 16, 2020

24/7 live chat + phone. 24/7 live chat. email Mon-Fri, 9am-6pm EST. 24/7 live chat. 24/7 live chat. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone.

3dcart 272

3dcart Volusion eCommerce Platforms BigCommerce 272

Retail TouchPoints

JANUARY 25, 2024

will combine 4K UHD Samsung Smart Signage Displays with a data-driven content strategy that aim to better attract and engage in-store shoppers. (CSI) will use a combination of digital screens, foot traffic analysis, an AI-powered social media solution and a robust content management system to power these new experiences. and Vancouver, Wash.,

Social Media 288

Social Media Live Chat Electronics Recommendation 288

BigCommerce

SEPTEMBER 6, 2018

After looking at data from 100 medium sized online commerce businesses that use Re:amaze to help customers via email, social media, and live chat in 2017, we found that on average, there was over a 75% increase in average daily customer service volume between the months of October – December compared to the months of January – September.

Payment Services 288

Payment Services Merchant Services Customer Live Chat 288

Kissmetrics

OCTOBER 16, 2020

It’s not uncommon for marketing automation software to include a handful of features typically found in a CRM tool, like live chat or customer support capabilities. So, it’s an excellent option if you want to hone in and focus on improving your email marketing strategy. Additional features.

Marketing 363

Marketing Multi-channel Live Chat Social Media 363

Retail TouchPoints

AUGUST 5, 2024

First, brands can deploy a live chat window to their ecommerce store, where customers can ask questions in real time with a salesperson. For more high-value touch points — and if a retailer has the personnel to accommodate it — it might make sense to use a live agent to interact with customers.

Live Chat 278

Live Chat eCommerce Customer Experience Recommendation 278

Kissmetrics

FEBRUARY 1, 2022

What goals should you be aiming for with your advertisement or content strategy? How will you know if your strategy is working? Add a Live Chat to Drive Conversions. Add a live chat option to your website. Studies show live chat can increases conversions by as much as 20 percent.

Improvements 245

Improvements Live Chat SEO eCommerce 245

Retail TouchPoints

FEBRUARY 15, 2024

Even instituting a live chat with a real person, not a robot, can be beneficial. Forrester found that consumers spent 10% more after engaging in a live chat while online shopping as opposed to those who didn’t. It happens in direct messages and private conversations, on review sites and live chats.

Live Chat 263

Live Chat Social Media eCommerce Customer 263

lateshipment

NOVEMBER 13, 2024

While delays and other delivery issues cannot be prevented, you can definitely have a well-prepared customer service strategy to ensure a smooth post-purchase experience, no matter how busy the holiday season gets. Because no one wants to waste time searching for answers as they’re awaiting updates on their orders.

eCommerce 130

eCommerce Shipping Live Chat Information 130

Kissmetrics

JUNE 24, 2021

There are three main strategies for actively engaging with your audience: Respond to Comments and Mentions. Responding is certainly the simplest and easiest of these strategies, but it’s also effective. They function sort of like a chat room, but are visible to a wider audience due to the use of the hashtag.

Social Media 360

Social Media Live Chat Other Events 360

Kissmetrics

DECEMBER 16, 2020

That is, making your webinar easy to record and share, the video and audio are high-quality, and there is a range of interactive features like live chat or built-in polls. The EasyWebinar motto is ‘wildly easy to use live and automated webinar platform,’ and by all accounts, they seem to hit the nail on the head.

Webinar 340

Webinar Live Chat Events Download 340

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Let’s dive in.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Let’s dive in. LiveChat vs Zendesk: An Introduction. Go to the top. LiveChat vs Zendesk: The Features.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Groove

JUNE 9, 2020

Have an SEO strategy. Have an SEO Strategy. To further attract more customers, optimize your content with an effective SEO strategy. For a more in-depth look at SEO strategies, check out these 10 tips for an eCommerce SEO strategy. Focus on solution selling. Assist customers at any point in time. Create Content.

Marketing 207

Marketing Social Media Live Chat SEO 207

Retail TouchPoints

MAY 28, 2021

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. This is why your content marketing team must work with your customer service department when designing a content strategy. Ticketing systems can combine perfectly with live chat software and chatbots too.

Payment Services 179

Payment Services Games Live Chat Customer 179

Groove

APRIL 9, 2019

paid, earned, shared and owned) strategies. If you're looking for more information, we recommend exploring more in our blog about eCommerce SEO strategy. This phenomenon is a benefit of a content marketing strategy called topic clustering. Finally, remember that SEO is a long-game strategy and linking building takes time.

SEO 284

SEO Blog Mobile Live Chat 284

Retail TouchPoints

JULY 2, 2020

Led by moderator Allison Medina, VP Content for RetailX , four retail executives shared the virtual stage: Addie Wallace, Director of New Business Strategy and Insights at Wine.com , revealed how the retailer shifted in-person wine tastings to virtual events, gaining the ability to involve celebrities like John Legend and reach a wider audience.

eCommerce 264

eCommerce Retail Live Chat Home Furnishings 264

Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. First, let’s look at the main functionality of Facebook Messenger and why you should be adopting it as part of your business strategy.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Retail TouchPoints

NOVEMBER 22, 2022

Conversational commerce is a marketing strategy that integrates the conversational in-store experience that consumers know and love into the online shopping journey, making the buying process more personalized and convenient for eager shoppers. You can utilize entry points on social, live chat and messaging apps.

Payment Services 261

Payment Services Live Chat Payments Retail 261

Optimizely

JANUARY 29, 2019

But when it comes to marketing, leaving your strategy to chance isn’t going to cut it. They may not place much of an emphasis on email nurturing, but it was MVMT’s retargeting strategy that had us applauding. Thankfully, the brand makes it easy to get in touch with an actual human via email, live chat, or phone.

Marketing 225

Marketing Live Chat Fashion Games 225

Kissmetrics

JANUARY 15, 2021

Some of them can measure everything from live chat interactions to sales calls, email responses, and even what you’re prospective customers say on social media about you or your competitor’s product or service. With them, you can track rep activities, call response times, and live chat interactions.

Management 294

Management Live Chat Social Media Mobile 294

Ecommerce Platforms

NOVEMBER 9, 2018

Develop a successful SEO strategy. Use Live Chat to help potential customers make faster decisions. Develop a successful shipping strategy. The following strategies are easy to apply and proved to be very effective: a) Add a “What's new” category. Develop a successful SEO strategy.

Shipping Costs 218

Shipping Costs Live Chat Shipping SEO 218

Kissmetrics

JANUARY 27, 2021

There are tons of strategies for driving more traffic. Content marketing is one of the most effective strategies to drive leads fast. Show people how to implement those strategies. You can write blog posts, publish e-books and guides, research the best keywords , and have a better social strategy. We need a fix right now.

Marketing 318

Marketing SEO Blog Live Chat 318

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Companies applying this strategy experience 23x higher customer satisfaction rates. Learn more!

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

JULY 11, 2022

Because Gen Z makes up 26% of the global population , their preferences should already be playing a significant role in your business strategy — and their influence will only grow! We suggest micro surveys, social media and review sites and live chat to gain the intelligence you need to compete for Gen Z’s loyalty.

Customer Experience 306

Customer Experience Social Media Customer Live Chat 306

Kissmetrics

NOVEMBER 25, 2020

Now they are free to do the big picture stuff they came on board for: strategy, learning, growth in their fields. You can also create customer service layers, from self-service to live chat with a customer service agent. It could breathe new energy and excitement into the team. E-Commerce Automation Helps Customer Satisfaction.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

FastSpring

MARCH 9, 2022

We’ll also include some bonus tips to help you with strategies beyond the page design — including packaging, optimizing pricing for LTV, and more. No credit card required — a strategy to increase sign-ups. Here are a few things we notice about Sphere Engine’s pricing page strategy: Offer clearly defined buying experiences.

Payments 148

Payments Subscription Payment Services Live Chat 148

Retail TouchPoints

SEPTEMBER 18, 2020

Within web sites and native mobile apps, there are now chatbots, live chats, product reviews, real-time feedback surveys and more — all creating new data points that must be properly managed and monitored to optimize the customer experience. But which improvements will actually move the needle? He holds a B.S.

Consumer 340

Consumer Retail Customer Experience Live Chat 340

Groove

APRIL 11, 2022

Create a Content Marketing Strategy. At Groove Commerce, we offer eCommerce strategy services to help merchants align their marketing efforts, creative assets and technology stack with their business goals. Once your eCommerce store is launched, that means it is live to the public to find. Follow SEO Best Practices.

Merchant Services 195

Merchant Services eCommerce Live Chat BigCommerce 195

Groove

JULY 23, 2020

In this blog, we're sharing some of our most trusted, tried and true eCommerce marketing software solutions to help guide your strategy and convert more customers. Service Hub – Ticketing, Live Chat, etc. That being said, eCommerce retailers must design a strategy to cater to these users. Klaviyo for email marketing.

eCommerce Marketing 227

eCommerce Marketing eCommerce Marketing Customer Loyalty 227

Kissmetrics

AUGUST 23, 2017

Demographics and psychographics are important for every customer engagement strategy, but they’re especially crucial when you’re operating in a small niche. You create a strategy that’s custom made for them. That’s one of the reasons live chat has become so popular over the past few years. What do you do next?

Customer 228

Customer Live Chat Social Media Marketing 228